BT Cloud - Desktop client listing different folder...

Hello
I am experiencing a problem with BT Cloud's desktop client listing different folders to the browser version (both executing on the same Windows7 PC with same account details). BT Cloud application version 2.1.3764 58683eb bt_production.
The desktop client lists no backups of a new users home directory I have set up to backup (settings -> add folder -> c:/users/xxxx) whereas the browser version reports the directory, sub directory and files.
I have tried logging out of the destop client and back in, but the problem persists.
Has anyone else experienced this and does anyone know if there is a way to correct?
Thank you

thedon24 wrote:
My Windows 7 client used to work fine but I upgraded to the new version at the weekend, and now not only has the new version lost my previous settings for a backup folder, it won't let me add it back again.
I click the cloud icon then the 'Add folder' button then browse to the folder I want and click 'Select folder' button.
It accepts a folder on built-in drives (C: and D but ignores (no error or warning message) a folder on USB external drive F: which is the one I want.
Looks like a failure in regression testing.
Has anyone else had this problem, and is there a workaround?
Just a very long shot.
I only have a small number of files and folders in Cloud, as I'm still trying to come to terms with instructions - so far with success, as demonstrated by a recent system image restore. All files were preserved, after uploading them using the web version of BT Cloud. Even backup files were preserved.
It's just possible that if you had the f:/ drive unticked or not connected at some point, Cloud took this as a deletion.
You may just not be able to upload a deleted folder again. You do have problems trying to reload a deleted file.
Have you tried to rename the folder in the f:/ drive?

Similar Messages

Creative Cloud Desktop Client OSX 10.9.4 Problems !!!

Hi Community
Some days ago the Creative Cloud Client on OSX stopped running.
The Problem:
Creative Cloud Client starts but doesnt show content under apps etc.. only an running progress bar, or the Client starts but there is nothing at least as an blank window with CC Logo on top!
System:
2014 iMAC with i7, 32Gb Ram, OSX 10.9.4
has anyone an idea how i can get the Client to work again because i need some new stuff from the cloud...
big thanx for help
art

Artjungeone please try solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html to restore your Creative Cloud Desktop application.

Uninstall Failed, Not listed in Creative Cloud Desktop App list

I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).
In fact, moments ago - today is 10/24 - my install of InDesign CC 2014 just completed yet my computer says it was installed on 10/6???? Yes, even after a reboot.
Please note: This morning I started by uninstalling the Creative Cloud Desktop App and then reinstalling it successfully.
AND YES, I have already tried the Cleaner Tool 5 times, so please DO NOT suggest that. It does not work. I've also rebooted my system several times.
There is no firewall on my computer. Virus checking is not blocking it either.
Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.
Please help!

I'm experiencing this same problem where I can't uninstall or install any CC products, and haven't found a resolution yet. The cleaner tool definitely doesn't help and I keep getting messages that the uninstall failed.

Creative Cloud desktop application fails to launch

I'm trying to install photoshop on my macbook, however, the Creative Cloud desktop client won't launch. It opens for a few seconds then shuts down with no error message. I've tried uninstalling and reinstalling but same thing happens. When I login in online, and try to install Photoshop that way, again, the Desktop client launches then shuts down after a few seconds. Earlier this evening I accidently wiped my mac by deleting everything using Filezilla (:-/). Related? Do you know how I can fix it? Thank you!

Jlkj did you format and reinstall your operating system? Are you attempting to recover from a back up? If so did you only move over your documents and settings? Finally what version of Mac OS are you using?

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
Please could you help out

Hello,
please have a look at the different sys-requirements for example:
AI: http://helpx.adobe.com/illustrator/system-requirements.html
PS: http://helpx.adobe.com/photoshop/system-requirements.html
(LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
You will find the same explanations for your other programs.
Hans-Günter

Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)

Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
M

Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

HT201361 Is it possible to save the screenshot files to a different folder than desktop. How can I change the folder?

Is it possible to save the screenshot files to a different folder than desktop (that is the default). How can I change the destination folder? Thank you, Sal

To change the screenshot capture location to a new place on your Mac, first think of a location that would serve you properly. We like to place ours in a "Screenshot" folder located inside of the User's "Pictures" folder. To change the location to this new location, open the Terminal and enter the following command:
defaults write com.apple.screencapture location /Users/[u]/Pictures/Screenshots/
Replace "[u]" with the name of the user on your system. Once you have entered this command, let's restart the screen capture utility by restarting the SystemUIServer by entering the following command:
killall SystemUIServer
You can optionally log out and back in instead of entering this second command, thus restarting the SystemUIServer. Once restarted, all screen captures taken from here on out will end up in your /Pictures/Screenshots/ folder in the User's home folder on your Mac.

Remote Desktop Client Update 3.8.2 v.11 remains in Software Update queue but, is listed (several times) under "Updates Installed in Last 30 Days.

Remote Desktop Client Update 3.8.2 v.11 remains in Software Update queue but, is listed (several times) under "Updates Installed in Last 30 Days". This is also the case with HP Printer Software update 3.0 and Digital Camera RAW Compatibility Update 6.03. Clicking the "update" button for these doesn't appear to install the software, but lists it in the "Updates Installed in Last 30 Days" without removing it from the Software Update queue.

Thank you. I tried that and even gave it a few days to do its thing, but I still get the same results. Remote Desktop, HP Printer, Digital Camera all still appear in "Available Updates", but the same versions appear under "Updates Installed in the Last 30 Days". BTW, I had to manually install the Safari 8.0.4 update because it also wasn't updating.

After effects in the cloud: working directly from the cloud desktop folder?

hi guys, just wondered if anyone had any experience in working directly from the cloud desktop folder?
any pros or cons?
thought it would be good to have an extra backup system and be able to work from another computer like my laptop instead of copying files around etc..
any thoughts?
thanks

Why would anyone? Adobe's cloud storage is complete garbage and even if you were to use alternate systems like Dropbox you still have to wait until the files actually sync, which means that during that time you cannot safely load and save them without risking the files getting damaged. Conversely, once they are damaged and you turn on your other computer and they sync you end up with nothing useful at all because previous, potentially intact file versions get overwritten. Sorry, none of this makes any sense. I'd never entrust any critical work to any of these workflows beyond manually uploading a zipped collected version of the project at the end of the day, but strictly separate from the actual working files/ folders.
Mylenium

Cant see files in creative cloud desktop folder.

Cant see files in creative cloud desktop folder. It has never shown files since I have installed Adobe CC. On browser view I can see folders but those are not getting sync with the local Adobe CC folder. Did anyone face this issue?
Thanks in advance.

Below points which i have tried already
1) I have signed-out and in
2) I have uninstall and reinstall

Creative Cloud Desktop - running but no icon

The Creative Cloud Desktop application does not appear to be working for me anymore. It worked when I first installed it, and after the next 1 or 2 times I booted my machine, but it hasn't worked since.
It appears the application is running (if I drop to a terminal and run a "ps ax" I see three "Creative Cloud" processes actually, each with different command line options), but I do not have an icon in my menu bar. If I try to run "Creative Cloud" from Spotlight, nothing happens. If I kill all three processes ("killall -HUP 'Creative Cloud'"), all three close. After which, running "Creative Cloud" from Spotlight will make one reappear in the process list, but still no icon on the menu bar.
I've tried searching these forums and Google, but I can't find any solutions. I found one post where a user was having a similar problem, but his solution was that the app was running under a different user. If he switched to the other user and killed the app, then switched back it worked fine. However, though I do have 2 user accounts on this machine, I haven't logged into the second account for probably 3 years (I'm not exaggerating). I only ever use this one account, so that seems unlikely... it also wouldn't explain why it still doesn't work even after I "killall".
I'm running OSX 10.7.5.

Hi bmatcuk,
Please uninstall CC desktop and install again:
1. Go to Applications/Utilities/Adobe Installers and uninstall Creative Cloud desktop
2. Navigate to Applications/Utilities and look for Adobe Application Manage folder and move it to trash.
3. Run the CC cleaner tool and look for any traces of AAM. If present remove it: http://www.adobe.com/support/contact/cscleanertool.html
4. Navigate to Libraray/Application Support/Adobe/OOBE and rename to OOBE.old
5. Download and install CC desktop from the mentioned link:https://creative.adobe.com/products/creative-cloud
Please let us know whether it worked.
Regards,
Romit Sinha

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Creative Cloud Desktop issue: "you've been signed out" when trying to sign in

Hi,
Following the resolution guide for this issue on the adobe site, I have deleted the opm.db file from the oobe folder. But the issue still remains.
Steps carried out
Quit the app
Deleted opm.db file
launched the app
signed in
same error
I have also done a restart after deleting the file.
I also reinstalled the application.
Is this issue due to the maintenance? My Colleague has the same issue.
Thanks in advance for your help.

Hi All,
Issue:
When you launch the Creative Cloud desktop app, a "You've been signed out" message appears.
Troubleshoot points of note.
Mac Mavericks OS
This is happening on two Macs – regardless of user credentials used
This works using the user’s credentials from a PC using the windows Creative Cloud Desktop App
Creative Cloud Desktop successful downloaded one app on the 16/06/2014 to the Mac
Adobe’s Resolution
https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Also tried renaming another folder – AAMupdater in the Adobe folder, as suggested on an Adobe Forum
Deleted OOBE folder in a second location (location that differs from that in the guide above)
Also used the Creative Cloud Cleaner to tidy up installation files
This issue is still on going and I have submitted a log to Adobe Tech for analysis on User: Daniel above.
If anyone has a solution please let me know.

Cannot Open Creative Cloud desktop

Hi
I installed the newest version of Adobe Creative Cloud on my Mac with Yosemite. I double clicked on the app and an icon of CC showed up in the status bar for a second before it disappeared by itself.
Here is the log
04/24/15 15:03:01:389 | [INFO] | 79772 | ACCC | C3App | ApplicationContext | | C3App | 334922 | ************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************
04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor | | Core | 334922 | AsyncMessageProcessorMac initialized...
04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor | | Core | 334922 | AsyncMessageProcessorMac Message Queue initialized...
04/24/15 15:03:01:401 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/24/15 15:03:01:403 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Querying applet database
04/24/15 15:03:01:412 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Registering Applets...
04/24/15 15:03:01:419 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Registering Applets...
04/24/15 15:03:01:422 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Identifying applet relationships...
04/24/15 15:03:01:427 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Identifying applet relationships...
04/24/15 15:03:01:431 | [INFO] | 79772 | ACCC | Core | Applet | | Core | 334922 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance
************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************
04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor | | Core | 350364 | AsyncMessageProcessorMac initialized...
04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor | | Core | 350364 | AsyncMessageProcessorMac Message Queue initialized...
04/24/15 15:17:45:689 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/24/15 15:17:45:691 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Querying applet database
04/24/15 15:17:45:698 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Registering Applets...
04/24/15 15:17:45:705 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Registering Applets...
04/24/15 15:17:45:708 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Identifying applet relationships...
04/24/15 15:17:45:713 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Identifying applet relationships...
04/24/15 15:17:45:717 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:813 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350386 | Received RefreshEndPoints callback:
04/24/15 15:17:45:860 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - C3Prefs_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | C3PrefsCoreExt | | | C3PrefsCoreExt | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<CommandLineArguments ApplicationID="ACCC" IsServiceInstance="0">
    <appletID>C3Prefs_CoreExt</appletID>
    <appletVersion>1.0</appletVersion>
    <appletInstanceID>CoreInstance</appletInstanceID>
    <appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/CoreExt</appletDIR>
</CommandLineArguments>
04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - LocManager_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:865 | [INFO] | 53375 | ACCC | LocalizationManager | | | LocalizationManager | 350364 | LocalizationManager Initialized
04/24/15 15:17:45:866 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - Analytics_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:867 | [INFO] | 53375 | ACCC | ACE | ACE | | ACE | 350364 | ACE Initialized
04/24/15 15:17:45:868 | [INFO] | 53375 | ACCC | C3PrefsCoreExt | C3PrefsMessageProcessor | | C3PrefsCoreExt | 350364 | Inside GetLocalConfigXmlPath
04/24/15 15:17:45:879 | [WARN] | 53375 | ACCC | C3PrefsCoreExt | | | C3PrefsCoreExt | 350364 | Could not initialize C3Config sig file as XML data
04/24/15 15:17:45:879 | [INFO] | 53375 | ACCC | ACE | | | ACE | 350364 | ETS environment is: 7
04/24/15 15:17:45:880 | [INFO] | 53375 | ACCC | ACE | | | ACE | 350364 | OS Bitness is: 64
04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager | | C3App | 350364 | Dictionary Path: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/Resources/Dictionary/en_US/stringTable.zdct
04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager | | C3App | 350364 | Dictionary reading successful.
04/24/15 15:17:45:949 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - HEX_UIX for InstanceID - UIXInstance
04/24/15 15:17:45:961 | [INFO] | 53375 | ACCC | HEX | | | HEX | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<CommandLineArguments ApplicationID="" IsServiceInstance="">
    <appletID>HEX_UIX</appletID>
    <appletVersion>1.0</appletVersion>
    <appletInstanceID>UIXInstance</appletInstanceID>
    <appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/HEX</appletDIR>
</CommandLineArguments>
04/24/15 15:17:45:970 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - C3Container_UINative for InstanceID - 45B7FE4B-E78C-4273-8CA2-B3BA3D5464D0
04/24/15 15:17:46:064 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | CreateView
04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | Load UICore & UIMain
04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:096 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:098 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 1
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:100 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 1
04/24/15 15:17:46:101 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | propertyBindings Node not present in XML
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:104 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 0
04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:108 | [INFO] | 53375 | ACCC | LocalizationManager | | | LocalizationManager | 350364 | Inside GetLocaleForApplet
04/24/15 15:17:46:113 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | View Created
04/24/15 15:17:46:119 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350386 | Received RefreshEndPoints callback:
04/24/15 15:17:46:131 | [WARN] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350379 | Could not get ADCS endpoint, ignoring message !
It just stops here and nothing more

As you had logged in to Root account , follow below steps and check.
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Adobe Application Manager.
http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg
Once the installation is completed , the install box will disappear, '
Then open Applications folder and locate Adobe Application Manager icon and double click on it.
It will start update process and gets update to Creative Cloud desktop app.

My Creative Cloud Desktop App says that apps are installed that aren't.

Important thing to note: I system restored yesterday, which removed the programs that I had installed the day before.
After my earlier discussion received no answer, I searched for more solutions and found one from only two weeks ago that now suggested that the OOBE folder I was renaming was not the correct one. I should go into Program Files/Common Files/Adobe and rename the OOBE folder there to OOBE_old. While I'm searching for this I'm on the phone with a customer service representative I annoyingly cannot remember the name of who is asking for remote control of my computer, which I am loathe to give him, obviously. So I tell him that I'm in the process of executing this solution which he says is fine. So, I execute the solution and finally, the Creative Cloud Desktop App does not launch with a blank screen! It actually asks for my username and password! I enter it and get to the normal page where it has the list of installed apps etc. Except, there is no trace of those installed apps on my computer, indeed, the Creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by the System Restore. But, it now does not give me the option to reinstall it. I tell the customer service representative this. Then, the customer service representative hangs up on me. Hangs up on me.
I still don't have a solution, and the man who could have given me one clearly did not deign to do so. Is he representative of your customer service?
I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
I executed the Adobe CleanerTool to wipe Creative Cloud. Then I executed it again to wipe all evidence of Creative Cloud apps. Now! It works! No thanks to the customer service.

BT Cloud - Desktop client listing different folder...

Similar Messages

Maybe you are looking for