BT Cloud Device Folder Path Problem

Question

The Cloud backup was working well on my Windows 8.1 desktop and using the device view, I could navigate down through the directory path C:\Users\Alan\Pictures\(then about 10 sub-folders) to see the backed up images all showing in their respective folders, just as they are organised on my desktop, and which was very useful.
Then I decided that I didn’t need one of the 10 sub-folders to be backed up so to save backup space I set about removing that one folder from the backup. This was difficult as the individual sub-folders were not showing in the settings. Just the “Pictures” folder was listed.
So I added the required 9 sub-folders individually and unchecked the “Pictures” folder.
Now when I try to navigate down the file path it stops at the C:\Users\Alan\ level with the message “This folder does not contain any files”. I can’t get down to the sub-folders where the images are stored.
From the Pictures view the images appear to be backed-up, but they are all together and not organised.
Can anyone help please? Is there a way to reinstate the directory path without having to delete everything and start again?

Answer 1

Hi StephanieG
Thanks for the reply. (Sorry for my delay in replying, for some reason I didn’t receive a notification)
If I look in the BT Cloud “ALL FILES” section under “PICTURES” it looks like all my photos are probably backed-up.
If I use the BT Cloud “DEVICES” view and click on the C folder, then USERS then ALAN, I can’t get any further because at that level none of the sub-folders are shown, simply the message “This folder does not contain any files”.
So if I need to find a particular photo the only option now is to trawl through the thousands using the BT Cloud “PICTURES” view.
I need a way to re-establish the folder path so I can see the photos organised in separate folders (as they are on my computer)
A bit difficult to explain but I hope this makes it clearer.