BT Cloud Freezes

Downloaded and set up BT Cloud with no problems, as I thought, but situation has arisen where when I 'pause' BT Cloud to make other running apps a little faster, BT Cloud will not continue when I stop the 'pause'. I am forced to restart laptop.
Solution would be nice - should I uninstall and reinstall Cloud?
I note that I can generate diagnostics file - but to whom does one send it?
Thanks in advance.

Hi Charley_Lima,
Thanks for your post. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and I'll raise this issue with the BT cloud team. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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My Creative Cloud Freezes When Opening

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Creative Cloud freezes every time before installing Apps.

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Hi bfink,
Please try the steps below:
Quit the Creative cloud application.
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Delete AAMUpdater, AAMupdaterInventory and OOBE folders from the location: /Library/Application Support/Adobe
Reinstall Adobe Creative cloud application.
Hope this helps!
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Issue: Adobe CC 2014 , Photoshop smudge tool freezing , application stops responding when using more that 4000px
Facing issue with Adobe photo shop , smudge tool freezes when using >4000px .
issue persists on all workstations with NVidia card on windows 7 and 8.1 with similar specs except video card.
Configuration for Windows 7 platform with NVIDIA Quadro K6000 12GB graphics : -
Intel Xeon Processor E5-2603 v3
32GB (4x8GB) 2133MHz DDR4 RDIMM ECC
System information for above spes.
Dell Workstation :
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 6
Processor speed: 1596 MHz
Built-in memory: 32692 MB
Free memory: 29499 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 4095 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro K6000/PCIe/SSE2
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 1
Video Card: NVIDIA Quadro K6000
Driver Version: 9.18.13.4752
Driver Date: 20150205000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro K6000
Video Card Memory: 4095 MB
Serial number: Tryout Version
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
Temporary file path: C:\Users\user\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 118.0G, 49.0G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\
Installed components:
   ACE.dll   ACE 2013/03/19-12:09:02   79.535293   79.535293
   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0
   AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484
   AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1768
   AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481
   AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481
   AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481
   adobe_caps.dll   Adobe CAPS   7,0,0,21
   AGM.dll   AGM 2013/03/29-12:09:59   79.536232   79.536232
   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31
   aif_core.dll   AIF   5.0   79.534508
   aif_ocl.dll   AIF   5.0   79.534508
   aif_ogl.dll   AIF   5.0   79.534508
   amtlib.dll   AMTLib   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000
   ARE.dll   ARE 2013/03/19-12:09:02   79.535293   79.535293
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2013/03/19-12:09:02   79.535293   79.535293
   BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293   79.535293
   boost_date_time.dll   DVA Product   7.0.0
   boost_signals.dll   DVA Product   7.0.0
   boost_system.dll   DVA Product   7.0.0
   boost_threads.dll   DVA Product   7.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.1.6.30158   2.1.6.30158
   CITThreading.dll   Adobe CITThreading   2.1.6.30158   2.1.6.30158
   CoolType.dll   CoolType 2013/03/19-12:09:02   79.535293   79.535293
   dvaaudiodevice.dll   DVA Product   7.0.0
   dvacore.dll   DVA Product   7.0.0
   dvamarshal.dll   DVA Product   7.0.0
   dvamediatypes.dll   DVA Product   7.0.0
   dvaplayer.dll   DVA Product   7.0.0
   dvatransport.dll   DVA Product   7.0.0
   dvaunittesting.dll   DVA Product   7.0.0
   dynamiclink.dll   DVA Product   7.0.0
   ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742
   FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561
   filter_graph.dll   AIF   5.0   79.534508
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   imslib.dll   IMSLib DLL   7.0.0.37
   JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139
   libeay32.dll   The OpenSSL Toolkit   0.9.8g
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   2.1.2.1756
   mediacoreif.dll   DVA Product   7.0.0
   MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   PatchMatch.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CC   CC
   Plugin.dll   Adobe Photoshop CC   CC
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   4.0.1.34
   PSArt.dll   Adobe Photoshop CC   CC
   PSViews.dll   Adobe Photoshop CC   CC
   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742
   ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300
   ssleay32.dll   The OpenSSL Toolkit   0.9.8g
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003
   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
Required plug-ins:
   3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Accented Edges 14.0
   Adaptive Wide Angle 14.0
   Angled Strokes 14.0
   Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Bas Relief 14.0
   BMP 14.0
   Camera Raw 8.0
   Camera Raw Filter 8.0
   Chalk & Charcoal 14.0
   Charcoal 14.0
   Chrome 14.0
   Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Color Halftone 14.0
   Colored Pencil 14.0
   CompuServe GIF 14.0
   Conté Crayon 14.0
   Craquelure 14.0
   Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Crop and Straighten Photos Filter 14.0
   Crosshatch 14.0
   Crystallize 14.0
   Cutout 14.0
   Dark Strokes 14.0
   De-Interlace 14.0
   Dicom 14.0
   Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Diffuse Glow 14.0
   Displace 14.0
   Dry Brush 14.0
   Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Embed Watermark 4.0
   Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Extrude 14.0
   FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Fibers 14.0
   Film Grain 14.0
   Filter Gallery 14.0
   Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Fresco 14.0
   Glass 14.0
   Glowing Edges 14.0
   Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Grain 14.0
   Graphic Pen 14.0
   Halftone Pattern 14.0
   HDRMergeUI 14.0
   IFF Format 14.0
   Ink Outlines 14.0
   JPEG 2000 14.0
   Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Lens Blur 14.0
   Lens Correction 14.0
   Lens Flare 14.0
   Liquify 14.0
   Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Mezzotint 14.0
   Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Mosaic Tiles 14.0
   Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Neon Glow 14.0
   Note Paper 14.0
   NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Ocean Ripple 14.0
   Oil Paint 14.0
   OpenEXR 14.0
   Paint Daubs 14.0
   Palette Knife 14.0
   Patchwork 14.0
   Paths to Illustrator 14.0
   PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Photocopy 14.0
   Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Pinch 14.0
   Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Plaster 14.0
   Plastic Wrap 14.0
   PNG 14.0
   Pointillize 14.0
   Polar Coordinates 14.0
   Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Poster Edges 14.0
   Radial Blur 14.0
   Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Read Watermark 4.0
   Reticulation 14.0
   Ripple 14.0
   Rough Pastels 14.0
   Save for Web 14.0
   ScriptingSupport 14.0
   Shake Reduction 14.0
   Shear 14.0
   Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Smart Blur 14.0
   Smudge Stick 14.0
   Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Spatter 14.0
   Spherize 14.0
   Sponge 14.0
   Sprayed Strokes 14.0
   Stained Glass 14.0
   Stamp 14.0
   Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Sumi-e 14.0
   Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Targa 14.0
   Texturizer 14.0
   Tiles 14.0
   Torn Edges 14.0
   Twirl 14.0
   Underpainting 14.0
   Vanishing Point 14.0
   Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Water Paper 14.0
   Watercolor 14.0
   Wave 14.0
   Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Wind 14.0
   Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   ZigZag 14.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Adobe Exchange
   Kuler
Installed TWAIN devices: NONE
Troubleshooting done : 347.88 , release 2015.3.19
Certified Nvidia performance were installed version :
Note : same issue persists on different Windows 8.1 with - Nvidia Quadro K4200 4GB.
The software stops responding and freezes when photoshop Smudge tool only when size is increased to >4000px ,
Have updated CC desktop from
https://creative.adobe.com/products/creative-cloud and installed all updates.
Confirmed Compatiblity
Windows 8.1 compatibility FAQs | CC, CS6, Acrobat
Reduced cache set size to 128 in performance.
Tried Advanced graphics card settings in preferences.
Changed processor affinity , no go.
Kindly suggest solution at the earliest
Regards,
Deepak

Jeff,
We had tried on multiple operating system and also with latest updates done , same issue persists ,current version is 14.2.1 x64 , Photoshop stops responding once brush size in increased about 1000px.
All latest update were installed via creative common cloud.
Regards
Deepak.

What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?

I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
My system configuration is Intel Core I7 950@ 3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!! and during the 20 days mentioned above it crashed once.
The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.

Hello Ashraf,
Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
Thanks,
Kevin

Illustrator Creative Cloud keeps freezing when I close a window

My company recently upgraded to Adobe Creative Cloud. Every time I close a window in illustrator the wheel comes up and freezes Illustrator for about 30 seconds. When I primarily work in Illustrator all day every day, this is an extremely long time. I cannot even look at another window open within that program (as I usually have a few open at a time). My co-workers who upgraded at the same time do not have this problem. My computer was upgraded to 12 GB 1067 MHz DDR3 memory and has a 3.06 GHz Intel Core 2 Duo processor. I sincerely appreciate any help.

Whispy23 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Why does the mouse 'run' to the lower right side of desktop and freeze when a SmartBoard is plugged into the USB port. Running 10.8.5. Sometimes the pointer has a cloud under it but it always freezes.

I run SmartBoards connected to iMacs running 10.7 and 10.8 throughout my school. On one of these computers the mouse has recently started freezing the minute a SmartBoard is plugged in to the USB port. The mouse 'runs' to the bottom right side of the screen, a cloud often is under the pointer, and it is not longer interactive. You can move the mouse upward a bit with the cloud following some of the time but it does not work. Once the SmartBoard is unplugged the mouse works normally. This particular computer worked fine with the SmartBoard until recenlty. Any solutions or ideas?

1. Reset the Pram and SMC
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ph14222
If these don't relate to your computer a quick web search will get you details
2. Run the Disk Utilty to verify the disk and then repair permissions.

Cannot install Creative Cloud desktop app. It just freezes at a certain point.

I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
I am 100% desperate and tired of this.

Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.

BT Cloud App for Mac - Upload freeze issues?

Anyone experiencing freeze issues during upload sessions?
I just downloaded the app yesterday and kicked off an upload of 20K (ish) files. It progressed nicely through the day, but clearly froze at some point during the night. Following a reboot I've seen a further freeze in the last couple of hours and resorted to closing/re--opening the app.

Hi there,
Thanks for replying. I have had issues with this continually throughout the upload. I've managed to back-up just over 8Gb since Saturday afternoon, but not without a bit of coaxing (closing and re-starting the app every time it appears to freeze.). In fact my upload has just finished within the last few minutes. I've left it on after I've gone to bed on two evenings, but it's clear by morning that the app froze at a much earlier point. I'm not on Infinity yet, but I do get a rock solid 1Mb upload so whilst the upload rate isn't wild, it would be adequate if not for the reliability issue.
Basically the client seems to freeze after a certain time, but there doesn't seem to be any particular pattern in terms of when it happens.
I'm really excited about using BT Cloud, having had problems with several other similar services. I love the fact that it doesn't mess with your local file copy, and that it doesn't expect the user to work 'in the cloud', and that it iteratively looks for changes and just deals with them.
The iPad app seems pretty good, other than the wildly random way the sub folders in my Documents folder display. I have a lot of sub folders. I know there's a search bar, but still, a simple alphabet order approach would be better.
Happy to provide any further input wrt the Mac app stability issue.
OS X (10.8.5)
Safari 6.0.5

Freezing Playback, Media Pending, No Saved Prvw Files -on Pr 6 Cloud.

Freezing Playback, Media Pending, No Saved Prvw Files -on Pr 6 Cloud.
My Creative Cloud Pr 6 is freezing video on the timeline and it's driving me crazy. Can't work all day. I've checked all my system settings and all seem to be okay. Running Creative Cloud on Win 7. 16GB RAM with 12GB dedicated for Pr, Ae, Ps etc. 138GB free on C Drive and 1TB free on project drive. I'm working with HDV video from Panasonic HMC150 1080/60i and 1080/30p. What's wrong and what can I do? I just found out there are no "Saved Preview Files" in the Pr Preview folder. "Media Pending" constantly showing when attempting to playback from timeline, even with 1/4 or 1/2 playback resolution. Timeline video display head showing thumbnail of a completely different video clip. My video card (EVGA GTX 580) is getting hot excessively. It's inbuilt fan is ok. All system fans are ok. I had to put extra fans on it. Product update issue or what? Thank you. I need help.

Hello Jim.
Thanks again for the link. I thought that would help but I started another project and the timelinve video was freezing on a 10 minute AVCHD clip.
It even freezes on a 2 minute clip, so spanning is not the cause of the problem. My system is running on only 6Gb of my 16Gb RAM, so memory is not the issue.
What else can be the problem?
Meanwhile, my C Drive is filling up real fast with Pr cache files. I deleted the ccache file in it's folder and cleaned up cache files through Pr. Could that be the problem?
Most of the clips I'm working with were imported before the cache cleanup/delete. Even at that, the cache folder has grown about 80GB after the cleanup?
I mostly use Pr, Ps and En, Ae once in a while.
Thanks

Anyone have constant freezes when the Creative Cloud Desktop App is running?

Having a rather odd issue. I'm on CC 2014 latest versions. Mac OSX 10.9.5. Mac Pro 5,1 (12 core x 2.93, 32GB RAM, Nvidia GTX 680).
Having total system freezes (no error messages or kernel panic) when the Creative Cloud Desktop App Manager is running on a wired Ethernet Internet connection. Strangely, I get no freezes if I use wifi for my internet connection. If quit the desktop app, the freezing stops, as well. It's definitely locking up due to contacting Adobes servers in the background,
I did notice lots of errors by the Creative Cloud Application manager in the console, but apparently they are benign when using wifi. I'm guessing there is some kind of network conflict at play here, but I have no idea what Creative Cloud is doing in the background when contacting Adobes servers repeatedly.
Anyone else seeing anything like this?
Using wifi is an okay workaround, but I'd rather be on gigabit Ethernet.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

I try to download components for CS Cloud. Adobe Application Manager freezes. Working with Win XP

I try to download components for CS Cloud. Adobe Application Manager freezes. Working with Win XP. What can I do?

You need to provide a lot more info like what apps you are trying to download, what exactly seems to be going on, exact system specs, Internet connection info, whether AAM is up to date and so on....
Mylenium

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