BT Cloud - images not displaying in BT Cloud View

I have had an issue several times now with image thumbnails not displaying in BT Cloud View. All I get is a green or grey icon/tile. It is not all the images - just some of them - and they will open OK and display in a photo viewer.
Images display OK on the web version of BT Cloud - just not in BT Cloud View.
Any ideas how to force a refresh to get the thumbnails to show?

I used to see quite a lot of thumbnails/photos not showing correctly in the web interface, and now all that I have just checked seem to be OK.
Unfortunately, due to another BT Cloud bug I can't see most of my photos in the PC client. (see http://community.bt.com/t5/Other-BB-Queries/BT-Cloud-another-curious-bug/m-p/830660#U830660 )
Maybe (???) there was a parallel bug in both web and client versions which they have fixed on the web side, but not yet deployed into a new version of the client? In which case the problem will go away when they do update.

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(Note: I have copied the content of this query from the Creative Suites forum where I originally opened it.)
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xxxxyyyyz wrote:
…If there is someone out there who has experience of obtaining decent colour management in CS4 on a Power PC, I would really like to know how you achieved it.
That would be yours truly, and I hasten to reply because I may have some insights that can help you too.
Just get it it out of the way, here's my setup:
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I can unambiguously and in good faith represent to you that my color management, from capture to print, is as spot-on as anyone with any kind of setup can hope to achieve. Unequivocally and without qualifications.
Now, first things first: Forget about trying to synchronize color management across the point applications lumped together only by Adobe marketing fiat into a variety of meaningless "creative suites". Concentrate on Photoshop. Do not try to use Bridge to synchronize anything.
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Be careful to avoid any version 4 icc profiles, whether canned or generated by your calibration software. Stick to version2 icc profiles. Ask the manufacturer of your calibration software/hardware if in doubt.
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xxxxyyyyz wrote:
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You either want to learn, or you don't. You either want to solve your problems, or you don't.
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Wo Tai Lao Le
我太老了

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Images not displaying in web

sorry duplicate post. Wish there was some way I could delete
it.

Hi Murray. Thanks very much for the response. Yes, I agree
timing was just a coincidence.
Here's the code for that particular thumbnail: <img
src="Assets/Images/Images for Website/Landscape/Aspen Trio, Acadia
National Park thumb.jpg" alt="Aspen Trio" width="64" height="95"
/>
Here's the code for the large image the thumb is linked to
which also is not showing:<img src="../../Assets/Images/Images
for Website/Landscape/Aspen Trio, Acadia National Park large.jpg"
alt="Aspen Trio" width="402" height="600" />
And, here is the code for the image boxes on the Landscape
page, as that won't link from the galleries page
either:</table>
<p align="center"><span class="style13">Stephen
Gingold Nature Photography</span></p>
<p align="center">Landscapes</p>
<div align="center">
<table width="350" border="0" cellspacing="3px">
<tr>
<th scope="col"><a href="large image
pages/Landscape/fall_color_east_jamaica_vt.html"><img
src="Assets/Images/Images for Website/Landscape/Fall Color, East
Jamaica, VT thumb.jpg" alt="West River, Jamaica, VT" width="69"
height="95" /></a></th>
<th scope="col"><a href="large image
pages/Landscape/stormy_clouds_Quabbin.html"><img
src="Assets/Images/Images for Website/Landscape/Stormy Clouds from
Enfield Overlook, Quabbin thumb.jpg" alt="Stromy Clouds, Quabbin"
width="95" height="64" /></a></th>
<th scope="col"><div align="center"><a
href="large image pages/Landscape/aspen_trio.html"><img
src="Assets/Images/Images for Website/Landscape/Aspen Trio, Acadia
National Park thumb.jpg" alt="Aspen Trio" width="64" height="95"
/></a></div></th>
I didn't change my workflow at all, so I don't know why the
code could have changed from the others. I am using strictly design
mode.
Thnak so much for looking at this. I'm sure I must be doing
something wrong, but I have no idea what it might be.
Steve Gingold
Stephen Gingold Nature Photography
www.stephengingoldphoto.com

BT Cloud - images not displaying in BT Cloud View

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