BT Cloud mac app broken after update?

The cloud app no longer works after the update (Mac) - same errors appear when newly downloaded version of app is installed. It's the app, the cloud can still be accessed thru the website.
Error messages in console are....
11/10/2013 15:45:51.659 [0x0-0x18c18c].com.fsecure.sync.BTCloud: Traceback (most recent call last):
11/10/2013 15:45:51.659 [0x0-0x18c18c].com.fsecure.sync.BTCloud: File "sync/gui.pyo", line 861, in update
11/10/2013 15:45:51.659 [0x0-0x18c18c].com.fsecure.sync.BTCloud: File "sync/gui.pyo", line 468, in handle_msgs
11/10/2013 15:45:51.659 [0x0-0x18c18c].com.fsecure.sync.BTCloud: File "sync/gui.pyo", line 445, in eula_location
11/10/2013 15:45:51.659 [0x0-0x18c18c].com.fsecure.sync.BTCloud: AttributeError: 'NoneType' object has no attribute 'lower'
which would (to this amateur) appear to point to a coding error in the sync/gui.pyo file, that I'd expect to be a compiled piece of Python code. In the unlikely event I can even find this file, is it OK to delete it?
I tried to get this question over the phone to one of the BT Cloud help centres. With the expected level of success, it's somewhat techy for a call centre to handle??
Anyone sorted this?

I'm the OP on this thread.
It's not been fixed yet for me, but there's a promise that the tech department will get to it in a week or so. thanks to NeilO the mod for sending the info over to them.
I did try removing the app altogether (with appdelete, which removes all plists and caches, every trace of an app) and re-install. On the first run there were no error messages but the Mac now appears to the Cloud to be a different machine to the one it orginally synced with (?). Since then I've upgraded the machine's primary hard drive to a hybrid to speed things up, and have yet to decide whether to bother with the BT Cloud or just go it alone (sync backups) instead, with a local network RAID volume and judicious use of Dropbox.
I'd like to get the BT app working again, but it's always been clunky on the mac, slower and less user-friendly than dropbox or Google drive: the price you pay for using them is in your own time to setup and maintain, but at least you know what's happening.
I'm waiting for a definitive word from the BT techies (or the F-protect techies) but nothing yet. The fact that a backup app can break on upgrade, in such an impenetrable way, means I'm losing confidence in it anyway.

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