BT Cloud Not backing up photos on Galaxy S5

Whilst the app installs and sets up fine, it will not recognise or backup the photos on the device. I assume this may be related to the storage location being the SD card, but this should still work. Can you advise on how this issue can be resolved. Thanks

Hi johnyb,
Do files stored on the phone itself get backed up?
Check your network settings to see if you have an internet connection. By default for Android devices, BT Cloud is set to only back up over a wireless connection. This is to help prevent you incurring excessive mobile data charges, however you can change this by going to Settings and turning the "Wi-fi only" setting off.
Stephanie
BTCare Community Manager
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Time machine did not back up photos

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Follow us on Twitter @VZWSupport

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BT Cloud Not backing up photos on Galaxy S5

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