BT Cloud user name invalid

Question

Hello,
When I tried to log onto BTCloud I got a prompt telling me that my user name was invalid so I clicked on the [ forgotten user name ] and my user name was sent to my [ btinternet.com ] address.
I tried to log on again with the user name sent to me ( incidentally the same user name as I had originally used ) and again the prompt [ user name invalid ]. 
Not one to give up easily, I entered my username and password again and this time a different screen telling me to try later as my info wasn't able to be verified.
At the bottom of this screen there is a link to [ https://www.btcloud.bt.com ], I clicked this link and I was in !!!!  
Has anyone else experienced this ??

Answer 1

Welcome to the Apple community Jon.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.