Bt cloud wrong storage amount

I have uploaded 9.9gb upto bt cloud. it suddenly decided i have upload 48.9gb and wants me to buy more.
Yes, i have checked all files, and there is no more files than i uploaded.
Can someone please let me know how to change it to its correct amount.
Thanks.
EDIT: I have just reopend cloud, and after uploading nothing else, and all auto back ups turned off, it has now decided I have uploaded 50gb

Hi 22pilgrim,
Welcome and thanks for posting!
Sorry for the problems you're having using BT Cloud and that no-one has got back to you on this. Send us over your details so that we can look into it from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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