BT continuous problems since oct 2012 with bills

I am a wits end. BT supposed to call me back this morning after taking £147.56 out of my bank account. This has happened several times over last 6 months to the point i cancelled dd with them.
I only recently reinstated dd after being assured that this would not happen again. Am nearly in tears over it all

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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