BT Desk Top Help Up-Date Message - What's this all...

I have been getting a dialog box appear at the bottom of my display for the past few weeks stating that there is a Desk Top Help up-date available for my Home Hub - click to download up-date. etc.
It's genuine enough as I can access it from my BT Broadband Desktop Help section of the main BT web page.
My point is, as I have just tried again to download it, after 8% of the download it comes up with a dialog that tells me there are 'issues with BT downloading right now' and to try again, later.
Well, I have 'tried again later' for the past three weeks, in the morning and in the evening and everytime it has stopped at the 8% stage.
Anyone know what this is all about?
Anyone know what the up-date brings to the party?
Anyone find Desk Top Help (DTH) is actually helpfull? I ask this because every time it pops up telling me there is a problem with either my email accounts or my hub connection, and do I want DTH to assist me in fixing it, it runs through it's procedures but ends by telling me everything is ok and there is nothing wrong! I could have told it that before it started!!
After a few weeks of having this come up when you are right in the middle of something, then being forced to wait whilst it 'does it's thing' only to find nothing was in-fact wrong, becomes extremely annoying.
Do we actually need it?
Any useful tips/points/advice/experiences would be appreciated.
Thanks,

Hi seawings
I had posted a fix on a problem like this on a different thread and it should work for you too
Have a look at my post here and see it it does the trick.
With regards to how useful Desktop Help is, we have reports from literally thousands of customers each month that this fixs problems for them. Maybe not everyones cup of tea but from what I see it works really well.
Thx
Craig
BTCare Community Mod
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Desk Top Help

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If you have followed the instructions on this website Desktop Help Troubleshooting
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This can be done via the BT Care Team.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to put you in touch with them.
They can be contacted using this link BT Care Team
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Solved!
Go to Solution.

Yep, Its fine to tell me "I told you so "
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BT Desk Top Help Up-Date Message - What's this all...

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