BT Desktop Help doesn't recognise my phone number?...

Hi all, I have just joined the forum and hope that it can help me solve a problem, I am trying to use my BT BDH and it says I Havant used it before (I have LOL) so need to put the phone number it, it then doesn't recognise it.
That's it any ideas.
From a grateful BT user, I hope : o )

Hi Mirendou, welcome to the forum.
The number that goes into BT BDH is the broadband enabled number complete and without spaces eg
01161234567
[although TBH the general view of many on the forum is that BT BDH is more a hindrance than a help ]
AQ.
"Welcome to Royston Vasey - You'll never leave."

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