Bt desktop help

Is there any information about the update for desktop help in respect of internet explorer 11, since I downloaded this have been unable to access the desktop help, anything on the horizon yet?

See http://community.bt.com/t5/Other-BB-Queries/Desktop-upgrade/m-p/1081680#M70360
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

Hello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

BT Desktop Help latest version doesn't work.

After a reboot of my computer today I received an onscreen message that I was not running the latest version of BT Desktop Help so I went ahead with the update. After the update was installed and it was going through the launch process where it informs me that the diagnostic modules are launching, I then received another message telling me that I was not running the latest version and to click on a link to install the latest version. Clicking this link had no effect whatsoever.
I then decided to completely uninstall the BT Desktop Help in the correct way and rebooted the computer before downloading and installing the application yet again from the BT web site. Unfortunately I am still getting the same message when I try to run it so it would appear that there is a bug in the update/latest version. I am running Windows 7.
Although I rarely have cause to run the application, any help on this issue would be appreciated. Thanks

My advice and that of many on this forum is to uninstall BTDesktop Help. It is a piece of software junk and can cause more problems than it solves. It is not needed to connect to the Internet or for anything else on your computer.

Re: BT Broadband Desktop Help problem

I am new to this FORUM and as yet have not been able to find how to open a THREAD so I have taken this facility to post my query or should it be queries.
According to the BT.Com website the Broadband Desktop Help program functions with XP, Vista and Windows 7. Each of these have their own email client program, Outlook Express (XP), Windows Mail (Vista) and Windows Live Mail (Windows 7). These are all flagged as being functional with the Desktop Help program,
Several weeks ago one or two of my BT email addresses started to be flagged as being a problem and they were not confined to one PC. Checking the Properties of these addresses and comparing them with other BT email address I could not find any apparent difference in their properties.
Taking my PC which has been running XP and Outlook Express (OE) for a number of years without any apparent problems. The only thing that I had done was to add a couple of additional BT email addresses and I thought that the configuration with these may be the problem so I used the Desktop Help Program. This initially did not flag any problems with my setup of OE.
Thus I checked the email program on a PC running Vista with Windows Mail, this occasionally flagged different addresses failing. I also tried the same exercise of checking the email's on a PC running Windows 7, this also appeared to display a similar problem with the email addresses.
I believe that when a User setup an email address he basically enters a limited number of parameters and the remainder of the setting are preset for or by the Mail Server.
After trying to confirm all the properties across the email's client and could not find any reason for the dropouts I resorted to the use of the Desktop Help program in an attempt to resolve the problems.
With OE, sometimes when running 'TROUBLESHOOT EMAIL'S' I get a display notifying me that one of the addresses fail and the program offers to fix it. Taking this step the next display informs me that the .
'Diagnostic Check' was succesful, confirming that the Connection and email setting are correct.
I would be quite happy at this point except the display goes on to say ''We have fixed the following email settings' without any notification of wahat has been changed.
Seeing that XP and Vista have ceased to be supported by Microsoft, I wish to move up to Windows 7, thus the use of Desktop Help with these other Microsoft Windows version.
This is where another apparent problem exists with the program. When initiallising the program on either Vista or Windows 7 I am informed by the program that NO EMAIL CLIENT PROGRAM is installed. Selecting various links in the displays I get VERY CONFUSING dispays. With Vista the secong display informs me that I have 'Windows Mail 32 Bit installed.
Taking the recommended Support Path, contacting 0800 111 4567, I explain the problem to them along with the fact that an email address which functioned YESTERDAY and has done so for sometime has dropped out. The reaponse I get is can I go online to the BT-YAHOO Mail Server and access each of my Emails adresses, my reply is YES, rsponse there is no problem. Question, Why does the address dropout when using OE, response, we do not support OE.
The fact that not only does OE dropout and also BT Desktop Help flags a problem does not register with them that there is a problem.
Mentioning that Desktop Help has an apparent problem accross the Windows OS systems iis of no concern of them as it is a BT product and they are BT-YAHOO, which I would have thought would concern them.
When I have been able to get in touch with BT.COM about these apparent problems I am informed that no action will be taken because no other USER has flagged the problem.

Your post has nothing to do with the BT Desktop help thread, would you like assistance with your broadband speed?
If so, then please start a new thread here BB Speed/Connection Issues
Thanks.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Installed BT Desktop help,now PPPOA is crashing be...

I installed bt desktop help yesterday, my hub3 as been connected since the mods reset my snr and took off the banding(so they say,i think its just been raised a little because my speed is now continuessly 12.5meg even after all the disconnects today),i went to bed at 5am this morning,got up at 2pm,looked in hub event log because i noticed my hub timer had been up only a few hours,at 6 am it tried to communicate with motive which is bt desktop help, its full of motive modules and drivers and services, obviously it cant comunicate while the pc is off so it made pppoa go down after 2days, then it tried again at 9am and did the same, and again at 12pm, i suspect if i never turned on my pc that it would of tried again at 3pm, i turned the pc on at 2pm.Before installing bt desktop help(motive) my event log is completley clear of motive acs username addresses, not once as it tried to communicate with this address so it must be down to the desktop help, thing is if i uninstall bt desktop help it seems to mess things up as my pc wont auto sign ip addresses and network gateways(wont pick up the hub) so basiclly bt desktop is here to stay unless i re install the whole os, my advice is dont install it you will be so peed when you cant get a perfectly working pc to function normally after you try an uninstall bt desktop help,i went through everything manually(the registry, all folders etc) and deleted everything to do with desktop help but it made no difference,i still had to run diagnose to get the pc to connect to the hub,i repaired the ip stack, reset the winsock catalouge and still no different,i reinstalled desktop help and it works again,so there you have it, im now stuck with the hhb3 trying to communicate with motive when the pc is off there im not going to be able to maintain a constant connection

The hub3 tried to communicate with motive again while my pc was off, im now back to a high snr and 9meg ip profile which is stuck again, upnp is creating ports which i presume is desktop help,(i hope)i uninstalled desktop help and hard reset the hub but its still creating ports and still communicating with motive acs username, i have a few after the hard reset, some say ( 175.300000) Initializing transaction for event code 6 CONNECTION REQUEST, and,( 162.120000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username,and,( 107.610000) Server URL: http://pbthdmw.bt.motive.com; Connecting as user: Default username. These are my stats now, i used to be 12.53meg with snr of 6.0db
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
8934 Kbps
0 Kbps
21000 Kbps Max Achievable Speed
Download speedachieved during the test was - 8934 Kbps For your connection, the acceptable range of speeds is 4000-21000 Kbps. Additional Information: Your DSL Connection Rate :11320 Kbps(DOWN-STREAM), 1171 Kbps(UP-STREAM) IP Profile for your line is - 9987 Kbps
2. Upstream Test: -provides background information.
Upload Speed
868 Kbps
0 Kbps
1171 Kbps Max Achievable Speed
>Upload speed achieved during the test was - 868 Kbps Additional Information: Upstream Rate IP profile on your line is - 1171 Kbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:16:39
Downstream:
11.06 Mbps
Upstream:
1.144 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
8.9 dB / 6.2 dB
Line attenuation (Down/Up):
29.2 dB / 13.1 dB
Output power (Down/Up):
20.3 dBm / 11.7 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
94 / 121
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
296 / 66
Error Seconds (Local/Remote):
72 / 83

BT Desktop Help will not install on 64-bit Windows...

I had BT Infinity installed yesterday. I cannot get BT Desktop Help to install properly on my system; Windows 7 64-bit. It seems to install but when it runs I get a message that the software is out of date, but it will not download a newer version. I have installed the latest version from the web.
Here is the message:
BT Desktop Help Install
We have detected that the latest version of BT Desktop Help is not currently installed on your computer, to install it now follow the steps below :
Step 1
Click here to download and install the BT Desktop Help
Clicking on the download link does nothing.
Software has installed and runs on my other system which is Windows 7 32-bit. The only difference I can see is that the one with the problem is 64-bit.
Solved!
Go to Solution.

if you are trying to install the BT cd then to recommendation of the forum is not to bother as it can cause problems with wifi connection. you can select specific parts if there is something you especially want
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New version of BT Broadband Desktop Help Installat...

I've been prompted to dowload and install a new version of BT Broadband Desktop Help for weeks and weeks. But it won't install - after 2 prompts to run it, the IE page says there is a problem and to try again later.
My next thoughts are to totally uninstall and then reinstall from scratch.
Any ideas? I am running Chrome and Vista Home Basic.
Solved!
Go to Solution.

Hi follow the steps below and it should resolve the problem plus you will get entred in the the prize draw RESULT !!!
Click start - All programs - BT Broadband Desktop Help - Uninstall (also look in add/remove programs)
Open task manager, check and if found:
remove BTHelpNotifier.exe
remove McciServiceHost.exe
remove McciTrayApp.exe
stop McciCMService.exe in services (control panel - Administrative Tools - Services)
In registry, delete the following (start - Run - Regedit)
HKEY_LOCAL_MACHINE\SOFTWARE\Motive
HKEY_CURRENT_USER\Software\Motive
delete the following folders if still present
C:\Program Files\Common Files\Motive
C:\Program Files\BT Broadband Desktop Help
Important - RESTART YOUR PC
Download the latest Desktop help client from www.bt.com/help/broadbandhelp

BT Desktop Help will not run after re-install

Just had BT Infinity installed. I decided to install the latest version of BT Desktop Help. Now it won't run,click on Icon nothing happens. Searched the Forum and followed a solution I found - Uninstalled software (using uninstall form start menu),ended relevant tasks in Task manager, cleaned up left over entries in registry & various empty folders. re-booted PC. Re-installed latest software and it still won't run. Is there any thing else anyone can suggest I can try please?

Hi this link may help you http://bt.custhelp.com/app/answers/detail/a_id/40694/c/346/?s_cid=con_FURL_hekp_desktophelp_troubles...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My printer won't work after using BT Desktop help

I received a message from BT desktop help saying I had connection problems although I wasn't aware of any, so ran through their automatic help screen. I think I may have cllicked on the wrong answer re the wireless connection (possibly clicked 'internal' instead of 'external' but not sure) and I think it has changed my settings. Now I cannot print. I can't remember exactly what I did in the destop help screen. Any ideas how to rectify? My printer is an HP Photosmart plus B210 series and it comes up with a message about the IP address when I try to print.

The first thing I would do is un-install BT Desktop Help from your computer.It is not needed for anything on your computer or to connect to the Internet and can cause problems on some computers. Have a search through the forum to see what I mean.
If you do decide to un-install it and you are still having problems with your printer post back for help. Meantime have you tried restarting your Homehub, computer and printer in that order.

Post Moved BT Broadband Desktop Help

post moved http://community.bt.com/t5/The-Lounge/Why-BT-Broadband-Desktop-Help/m-p/462991/message-uid/462991#U4...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

If its not broken, then don't try and fix it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband Desktop Help

Just downloaded this and the following does not work.
1 Troubleshoot Email.
2 Setup Email Accounts.
3 PC Healthcheck.
4 Wireless setup wizard.
5 View my Network.
Info:
64 bit Desktop Computer.
Windows Explorer 8.
Wireless Connection.
WNDA3100v2 - RangeMax Dual Band Wireless-N USB Adapter.
Signal Strength 130Mbps.
Can anyone help.

As with the intial message on this thread, I found the download for Desktop help completely screwed up when I tried it yesterday.
(a) It downloaded and did some checks showing a fix needed. I did the fix OK
(b) Later, on a new session, I wanted to check something else. I used the shortcut used on the download and all I could get was IE could not find the page. Mozilla likewise.
(c) Eventually I had had enough and removed the programme with intent to download again.
(d) Found a download from a Google search - instead of from BT Software page on 'my account'
(e) Eventually worked then told me there was an upgrade available so I accepted to download it. On completion it wanted me to reboot to complete but warned there was 'another browser' open which needed to be closed to save and work. There was no other browser open so I continued. Eventually I got the page where you can do the checks and did them and closed down.
(f) After reboot any attempt to return to the Desktop help once more said 'Page could not be found'
I have once more removed it from my PC. I just haven't got time for stuff which behaves in such a way.
Have to say without doubt a complete shambles and thoroughly non-user-friendly piece of software when it
comes to installing, and retaining for future use.
CRAIG - I've sent you details as you requested of other writers to see if you can resolve for me as well!!

BT Broadband Desktop Help Update (or not....)

Hi All
I've been getting a message to update my desktop help for a while now - everytime I try I get to a screen that tells me this needs permission to elevate and to click next and wait (it says "This update requires elevation. On clicking
Next you will see an image similar to:") I click next then it does nothing - I'm running Win7 64bit
Any thoughts?
Bob

I suffered the same issue and discovered that the popup window was behind the one I was working on

BT Broadband Desktop Help suddenly stopped launchi...

Broadband Desktop Help has been working fine for 3 months but I have been unable to launch it for the last 3 days. I have uninstalled and re-installed it but to no avail. I'm a broadband novice so woulkd welcome any help or suggestions.

You may like to try the instructions on the link below, which was written by one of the support people.
Problems with Desktop Help
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband Desktop Help Update ~ a problem.

I'm not sure if this is the correct place to post my question, but here goes:
In the past few days the following has occurred and I am finding it irritating, so I am hoping you can give me advice as to a cure.
I switch on my PC and a pop-up window appears, captioned BT Broadband Desktop Help Update, advising me there is an update available. I click OK and it downloads / installs the update. Finally the window advises the BT Broadband Desktop Help has been successfully updated and I click the Finish button.
However, the next time I switch on my PC I am once again advised it needs updating and I go through the whole routine again.
Question: how do I stop this happening?
BTW I do not want to uninstall the software as, in the past, it has been very helpful.
Solved!
Go to Solution.

Thank you for your continued interest in this matter.
Current situation: whem I switch on the PC I no longer get the pop-up window reminding me to update the s/w. However, if I run the s/w the IE page tells me I need to update, which I do but it still tells me to perform an update.
Thus I decided to uninstall the package (followed by a re-instal) and now find I can't carry this out using Add/Remove programs as it starts to remove and then freezes.
I am therefore going to make a fresh posting asking for an alternate method of uninstallation ~ I have carried out a Forum search but found nothing of any relevance.

Bt desktop help

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