BT Digital Vault Photo Upload

When I joined the Digital Vault several months ago I uploaded several hundred pics into various albums without any issues.
I recently went back into the vault to upload another load of pics but there is now a problem. Each time I try to upload several pics into one album it uploads the first picture and then crashes out back to the upload page. When I look at my albums the album I have created to upload the new pics isn't there. I have tried this many times now with the same result each time.
So now I can not back up any of my pics to the vault. This is hugely frustrating, can anyone advise what has changed or why it is now doing this?

Hi
Do you have the latest version? If so then you should be able to choose the "You Pick" tab, then open up the menus until you get to your photo directory. From there you just tick (on the left hand side) the photos or folders you want to backup.
If you want to pick files from a folder other than your public photos file then select the "You Pick" tab. In the bottom left hand corner you will then see a light blue button (which looks greyed out, but isn't) labelled "Add Files". When you click on that you get taken to a navigation menu, which lets you pick any files from your PC. Click on the files or folders you want to backup and click "Select" - they will then be added to your regular backup list.
Took me a bit of time to work it out, because it's not at all intuitive, but got there in the end.

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Digital Vault / Auto Backup - How to upload a dire...

Hi there,
Can you use auto backup to backup a directory structure that is not held within one of the options under 'we suggest'?
I want to backup a directory that has 2 layers of sub directories that is on another drive on my computer, I tried going via 'you pick' with everything unticked on 'we suggest' but, although I could navigate to my other drives, I could only select files and not directories which is no use to me as it would take far, far to much time to select all the files in each sub directory (over a decades worth of family photos)
I do not want to move it over to my documents or pictures folder as I want to keep it all on a seperate hard drive.
I cannot see a way to upload directories using the digital vault web uploader either otherwise I would do it manually.
Thank you for any assistance :-)
Solved!
Go to Solution.

Yes you can, I do it.
Forget "we suggest" and use your own selection.
Navigate to the parent folder, and simply tick the box. Everything in the parent and subdirectories will be backed up.
If you only want certain subdirectiories, then you click the "+" option, and the directory treee will be displayed.
You can then select whichever subdirectories you want.
You can backup from any "fixed" drive, but not network drives.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Digital Vault - upload folders

Hi, I have the free/basic version of BT Digital Vault (5gb).
I'm trying up to upload entire folders (with files in) to the Digital Vault. The online help says you can do this by clicking on 'upload' then using the Java option. It also says if you can't see the Java option then you need to install the latest version of Java.
I've installed Java and Adobe Flash - the Java website confirms / verifies everything is installed and working. However, when I try to upload files in Digital Vault there's still no option for uploading folders.
I phoned the technical helpdesk and they said it's because I don't have Java installed (which I know is incorrect). They then showed me by remotely controlling my PC how to upload files - however, they couldn't show me how to upload entire folders. I explained I have Java, etc, installed to which I got no real explaination.
Does anyone know how you can upload entire folders with files within? I know I can't use the 'auto back up' function as I don't have the paid for subscription. Maybe the option for uploading entire folders with the free option isn't available, but the help certainly doesn't state that and the helpdesk don't know that either.
Anyone any ideas?
Thanks.
Craig

Hi CAG,
There's a change the Java plug-in you installed isn't correct for your browser, but by the sound of it you've already checked this? What browser as you using?
All you should need to do is click on the 'Browse' button and select the files or folders you want to upload, or are you using a different route?
Oh, and welcome to the forum
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Recently joined BT Infinity option1 one, so yesterday i tried to access the vault. i ran through the steps to create my digital vault. however when i try and sign in it doesnt recognise my username or password. so i thought maybe i had got these wrong so i have tried the password/username retrieval but it has no record of my username. so i though maybe the vault registration had failed, so i tried again however when i try to re register i get the following message
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thankyou

I have used Digital Vault since it first started. I keep backups of family photos which could never be replaced.
Its a bit slow to initially upload stuff, but then its quick.
It actually only uploads any changes to files, not the whole file. So if you have a big file which changes on a daily basis, it does not have to upload the whole file again, so its quite efficient.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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I have recently left bt broadband and had an email notifying me that my digital vault would be cancelled unless i upgrade to digital vault plus. I have tried to do this but when I go to upgrade and enter my payment details it says it is undergoing maintenance. This has been going on for 5 days now and my deadline is tomorrow or my account is cancelled and I will lose all my photo's as they are from an old pc.
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Hi Billie123,
Welcome to the forum and thanks for posting. I am sorry for the problems that you have run into. Can you please get your details off to me and I will be able to help sort this out?
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details, your Digital Vault username and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Digital Vault: can you use Filechute with digital ...

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Problems with my Digital Vault account

I have been having problems with my Digital Vault account lately. For about a week I was told that there was no connection with the server and then I started to receive messages that there was insufficient space left in my account to enable backups of my usual documents. I knew this was incorrect because my saved documents usually only take up around 50% of the available space.
In order to correct the problem I decided to delete all my saved copies and then re-upload them. They have all been removed but my 'My Vault' page still shows that something like 2.95 GB of the available 5 GB has been used.
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Hi badsworth,
If you can fill in the contact us form in the "about me" section of my profile, we can take a look into this for you.
Cheers,
Chris
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt digital vault - cant set up

I keep getting this message every time I try to set up account
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The BT Digital Vault service you are trying to access is currently undergoing
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TheEagle wrote:
Version 4.1.29.0 on Windows 7 64 bit home premium
I use a much earlier version 2.8.2 on Windows XP.
If a file is saved, it only uploads any changes to the file, not the whole file. I have mine setup to check every 20 minutes and even with files of 20Mb, that change frequently, it only takes a few seconds to upload any changes.
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DV runs as a service, so to stop it, you would have to go into computer management, services, and stop the service.
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net stop <service name>
net start <service name>
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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I am new to flex.
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bala

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do you confirm you are using Facebook 3.3.0.11 ?
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BT Digital Vault Photo Upload

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