Bt Digital Vault Problems

Hi all for the last 4 wks i've been told by bt that my free digital vault service is awaiting authorization, can anyone suggest how I can get this sorted as it's starting to get very annoying thanx mike
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Hi mcpaddy,
Can you email me your details including your primary @btinternet.com email address and BT account number to [email protected]? I'll see about getting that sent out to you.
Ta,
Stephanie
Stephanie
BTCare Community Manager
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Similar Messages

Digital Vault; problems extracting files

I am seeing HTTP error 408 quite frequently; so far, just repeating the file download is sufficient to continue with the process of getting my data out, but I might come across a file that is so large that it never completes a download before abort due to HTTP error 408..
? Any one else seeing this ?
I have flagged this to BT customer help; no reaction so far...

I was about to point you to http://community.bt.com/t5/Other-BB-Queries/Digital-Vault-Closure/m-p/817776/highlight/true#M48041, post number 41 .... but then I noticed a certain similarity in the name.
I'm afarid I can't help; just wish you good luck with getting it sorted.

BT Digital Vault - problems upgrading

Hi - first post so please be gentle
I want to upgrade my Digital Vault to the "Plus" option - no luck over the phone on 150 as its a Res Official Line, and since before christmas the website option just says its unavailable undergoing maintenance, no contact on email messages as they are from un-monitored addresses.
What do I have to do to give BT my money??????????????

starkemj wrote:
Hi - first post so please be gentle
I want to upgrade my Digital Vault to the "Plus" option - no luck over the phone on 150 as its a Res Official Line, and since before christmas the website option just says its unavailable undergoing maintenance, no contact on email messages as they are from un-monitored addresses.
What do I have to do to give BT my money??????????????
Hi stakemj,
Welcome to the forums.
Try and contact the mods about this.
If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. It can take up to 3 days ( sometimes longer in busy periods), and they will contact you direct via phone or email.
Also I note from your post that you are on a "Residential official Line". I have seen 1 other post about residential official lines and have still not found out what they are.
if you do find out in the contact with the mods, it would be handy if you posted back what it is/means, it might help us with other posters.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Re: Bt Digital Vault Problems

I too am getting the "this page is undergoing maintenance" message, I need to upload my data to the vault so that my laptop can be reformatted, having problems with wifi, nothing to do with the router.
Does anyone have information about how long this will take? I really don't want to go out and buy a huge thumb drive!!
Thank you

Lots of alternatives out there.
Wuala
Spideroak
Sugarsync
To name but three. Unless it *has* to be the BT product in which case you could try an alternate browser if you haven't already.

Problems with my Digital Vault account

I have been having problems with my Digital Vault account lately. For about a week I was told that there was no connection with the server and then I started to receive messages that there was insufficient space left in my account to enable backups of my usual documents. I knew this was incorrect because my saved documents usually only take up around 50% of the available space.
In order to correct the problem I decided to delete all my saved copies and then re-upload them. They have all been removed but my 'My Vault' page still shows that something like 2.95 GB of the available 5 GB has been used.
I cannot understand this as my vault should be empty at the moment . Has anyone experienced similar problems ? What can I do to empty my vault so that I can reload my valued documents ?

Hi badsworth,
If you can fill in the contact us form in the "about me" section of my profile, we can take a look into this for you.
Cheers,
Chris
BT Moderator Team.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Help! Digital vault set up problem

Signed up for the digital vault yesterday and was warned that the first download would take some time - 6 hours later it still hadn't finished - I stayed patient as wasn't sure what to do. It finally finished but it doesn't appear to have been successful and I have no clue as to what to do now. HELP!

Nanaky, thank you very much.
It has worked. Now my Digital Editions table performas as usual.
Interesting your remark, - I would not know that the existing file of the previous set up, is interfering in the new installation.
Again, I'm very pleased having received that simple advise, but the key procedure for further downloads!
My best regards from Barcelona.
Harro

Help upgrade to Digital Vault Plus

I have recently left bt broadband and had an email notifying me that my digital vault would be cancelled unless i upgrade to digital vault plus. I have tried to do this but when I go to upgrade and enter my payment details it says it is undergoing maintenance. This has been going on for 5 days now and my deadline is tomorrow or my account is cancelled and I will lose all my photo's as they are from an old pc.
Please help.

Hi Billie123,
Welcome to the forum and thanks for posting. I am sorry for the problems that you have run into. Can you please get your details off to me and I will be able to help sort this out?
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details, your Digital Vault username and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Digital vault

Twice in the last week I have tried to activate my free digital vault, both times it has got to the create a vault page and then says its unavailable due to maintainance.
Has anyone else had this problem or know whats happening.
How can I activate it?
Geoff

geoff51 wrote:
Twice in the last week I have tried to activate my free digital vault, both times it has got to the create a vault page and then says its unavailable due to maintainance.
Has anyone else had this problem or know whats happening.
How can I activate it?
Its a common problem. See http://community.bt.com/t5/forums/searchpage/tab/message?q=digital+vault
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Cancelling BT Digital Vault

I know Digital Fault goes at the end of the month but I haven't been able to find out from BT as to whether the payments will stop being taken or whether I should cancel the Direct Debit? Rang several times and filled out forms (the customer service reps that rang back couldn't help either) but not been able to get an answer. Have already got BT Infinity but was told when ordering this the Sales Team couldn't help cancel Digital Vault? Does anyone know what I should do next or shall I just wait and see what happens? Many thanks

@ AngryHobbit
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Digital Vault Photo Upload

When I joined the Digital Vault several months ago I uploaded several hundred pics into various albums without any issues.
I recently went back into the vault to upload another load of pics but there is now a problem. Each time I try to upload several pics into one album it uploads the first picture and then crashes out back to the upload page. When I look at my albums the album I have created to upload the new pics isn't there. I have tried this many times now with the same result each time.
So now I can not back up any of my pics to the vault. This is hugely frustrating, can anyone advise what has changed or why it is now doing this?

Hi
Do you have the latest version? If so then you should be able to choose the "You Pick" tab, then open up the menus until you get to your photo directory. From there you just tick (on the left hand side) the photos or folders you want to backup.
If you want to pick files from a folder other than your public photos file then select the "You Pick" tab. In the bottom left hand corner you will then see a light blue button (which looks greyed out, but isn't) labelled "Add Files". When you click on that you get taken to a navigation menu, which lets you pick any files from your PC. Click on the files or folders you want to backup and click "Select" - they will then be added to your regular backup list.
Took me a bit of time to work it out, because it's not at all intuitive, but got there in the end.

BT Digital Vault not available

The BT Digital Vault has not been available for three days now and BT Auto Backup just shows a red symbol. When I telephoned the helpline I was told there was a problem and no known fix time. Are we due a refund?

I have been messing with this... and can't get it to work. Is anyone using this Digital Vault Auto Backup tool?
Basically, Auto Backup is not backing up changed files. It appears to be detecting the change (according to the logs) and indeed backing up the file (according to the logs), but the file in the digital vault is not being updated/overwritten! The digital vault doesn't maintain versions does it?!
If I later choose to restore a file that I have since changed, the file that is restored is the old one (the one initially backed up) - before the changes! Not good!
I have tried changing the Auto Backup settings - but it makes no difference. I now have it set on: (Which I think is the default)
BT Auto Backup priority: High
Network utilization: Highest priority
Time interval: 2 minutes
Any ideas? Thanks.

INSTALLING AUTO BACK UP ON DIGITAL VAULT

When I sign in to the digital vault & click on the 'installing auto back up icon', it only gives me an overview, not an option to dowload it. Have checked the demo's & have logged out & back in again several times to see if this helps - I can't see how to download it anywhere - please help!!!!

Hi tess2013,
Welcome.
Is this still a problem for you? What version of auto backup are you on?
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Digital Vault - Deleting Files

Does anyone have any idea how you delete files from the digital vault. The folders selected in the backup manager are only a gig or so in size, however the files on the internet are around about 3.5 gig. I do not seem to be able to delete files from the backup manager or the internet. I think the problem is that the internet is seeing my previous installation of Windows as another computer (I've recently upgraded to Windows 7).

First of all you need to uninstall auto-backup. Then when you re-intall it again it will ask you for the computer name. Select the name of the old computer. You should then be able to delete the old files.
If you want, you can then repeat the process, this time selecting the name of your new computer.
The old computer names remain on Digital Vault, even though their contents are empty.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Digital Vault - permanently under maintenance!

For over 5 weeks now I have been unable to access Digital Vault as I always receive the error message that the areas of the site I am trying to visit are under maintenance. (I am trying to upgrade my data allowance so I can back up my computer fully before switching to a new Mac. So this delay is really infuriating). I have phoned the Helpdesk twice - the first time they confirmed it was under maintenance but suggested I try again in a few days. The second time they admitted maintenance was taking a long time and they had no idea when it would be finished. I cannot understand why this should take so long - or why BT do not bother to communicate with clients to explain what is happening. There does not seem to be any way to escalate my complaint either - the helpdesk is friendly but has no info.

Well I can log in and get to the upgrade page without problems, I have just tried it.
Are you using this link https://sh.digitalvault.bt.com/base/login.jsp
The upgrade link is here https://order.digitalvault.bt.com/BTDigitalVault/DigitalVault?JSPName=SELFCARE
I am using the Firefox browser.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Digital Vault / Auto Backup - How to upload a dire...

Hi there,
Can you use auto backup to backup a directory structure that is not held within one of the options under 'we suggest'?
I want to backup a directory that has 2 layers of sub directories that is on another drive on my computer, I tried going via 'you pick' with everything unticked on 'we suggest' but, although I could navigate to my other drives, I could only select files and not directories which is no use to me as it would take far, far to much time to select all the files in each sub directory (over a decades worth of family photos)
I do not want to move it over to my documents or pictures folder as I want to keep it all on a seperate hard drive.
I cannot see a way to upload directories using the digital vault web uploader either otherwise I would do it manually.
Thank you for any assistance :-)
Solved!
Go to Solution.

Yes you can, I do it.
Forget "we suggest" and use your own selection.
Navigate to the parent folder, and simply tick the box. Everything in the parent and subdirectories will be backed up.
If you only want certain subdirectiories, then you click the "+" option, and the directory treee will be displayed.
You can then select whichever subdirectories you want.
You can backup from any "fixed" drive, but not network drives.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Bt Digital Vault Problems

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