BT email accounts hacked

Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)

wingers wrote:
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)
Hi.
Have you asked these "customers" if they have received anything recently, or clicked on anything not expected ? Do they all use the same things like facebook or other social sites ? Are they connected in anyway, or have they just come to you for help ?
If I may be frank, why did they come to you initially rather than contacting the free BTinternet helpdesk ?
Webmail password change is the same for all ISPs, not Yahoo! specific. If the helpdesk gives the user a new password, then really it should be down to the user to make sure they alter it themselves. Clearly people don't do this, but even if the helpdesk said to do it - some people will still not do this.
You say you don't see it hardly with other email providers, that implies that it does happen. What other mail providers for example ? BTYahoo! is one of the largest in the UK, so it's not unlikely that more would be seen than for some other ISPs.
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Similar Messages

Have no access to apple id email account hacked how do i get my music back?

Hello,
If anyone can help me I would greatly appreciate it. All my microsoft email accounts or any email account I have ever own was hacked back in 2009. Now I would really like to be able to get all the itunes music I purchased but I don't have access to the email account it is associated with. Not even sure which one it is. I spoke with Apple on the phone and they informed me that every email account I thought was listed with my Apple id never was. Also that my apple id revolved around a hotmail account. I had no clue because I don't recall ever associating it with one. Needless to say I can't access or close my hotmail accounts due to something about them being associated with a microsoft account. STill not sure what they are talking about. I have been trying for years to close my email accounts or access them but so far nothing. They are being used just not by me. I did send a letter to Microsoft for support welll that was a waste of time.My question is how do I get the 100s of songs I paid for when I can't access my orginal apple id? I can't get past the birthdate for security questions and apple can't help me. Last October I spent hours on the phone with apple and they sent me a reset password email to my internet provider Fibrant. Sad thing is I never got it until about 3 weeks ago. Alittle to late. I assumed someone or something kept it from me so I could not access my apple id. The only thing I have as an apple id is an expired . me account. You would think that would be enough to prove the music I purchased was listed with that me account and one time but nope its not. I just need to know how to get access to my apple id the original one. I have went out of my was to get a mac computer and apple router , I also took all my microsoft pcs and got rid of them. But it doesn't matter because evidently who ever third party or what not that has my apple id is associated with microsoft. I didn't even realized all my music on my ipod was formatted for windows. so I try to restore it and I lost a 100 and some songs. I bought itunes match last october and that was a waste I am not sure but I think it was associated with microsoft too. When I speak with apple on the phone they usually say that account doesn't exist. Or that there is no record of the hours I spent on the phone speaking with them. Or they can access the case number but there are no details. If someone has a good idea of how I can reclaim my orginal apple id besides my old @ me account I would greatly appreciate it. I can't get pass the birthdate that states is wrong and if i get a reset email it seems to be intercepted or something. Please help.
Thanks,
Suzanne Stegall McCabe
UnitedSTates
Eastern time zone

I did back up my computer and then put everything back on ( or so I thought) but it did not work properly ( I don't know why) maybe I hit the wrong button, but know on my back up for iTunes it is the one I have on my computer now without all my music and photos. Guess I'll just have to start again, I did manage to work out how to get any purchases I got from iTunes. So it's just all my own music bit of a bummer really but still you live and learn, so I'm told.
Thanks for the help thought much appreciated.

Re: Email account hacked

Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
Thought it might be of interest?
On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following. My account was hacked [Incident:xxxxxx-xxxxxx]
Show Details
From
Yahoo! Customer Care
To
[removed]
Response
Thank you for contacting Yahoo! Customer Care.
Your Incident ID is: xxxxxx-xxxxxx
• If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
• If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
Sincerely,
The Yahoo! Customer Care Team
This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
Then it happened again.
When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using http://killdisc.com/ and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
However I was still concerned about another attack and I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit www.thetechline.co.uk/launch and I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
I therefore demand an immediate return of my money or I will be taking this further.

MPaulLloyd wrote:
Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
Thought it might be of interest?
On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following. My account was hacked
From
Yahoo! Customer Care
To
Response
Thank you for contacting Yahoo! Customer Care.
Your Incident ID is:
• If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
• If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
Sincerely,
The Yahoo! Customer Care Team
This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
Then it happened again.
When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using [xxxxxx] and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
However I was still concerned about another attack and I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit [xxxxx] and I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
I therefore demand an immediate return of my money or I will be taking this further.
Hi. Welcome to the forums.
Please go back and edit your post to remove the email address and reference number.
Sorry to hear of the problem.
Firstly, what number did you ring up ? The helpine is an 0800 number, free from landlines.
The whole story actually looks like you've not been talking to BT at all, but to scammers. What was the 199.99 billed to ?
BT as far as I know do not instruct people to install teamviewer.
As for downloading Superantispyware, there is a free version anyway. "They" may have done more than just install this, and possibly used that as a decoy whilst doing something else.
Honestly, if you do online banking, I would contact them immediately to say that you may have fallen victim to ID fraud. Also cancel that card.
As for the password, it's not inherently insecure. Using a mixture of case and numbers is fine. Frankly if it has happened before, then I would say you have a more serious issue - possibly viruses/trojans or malware.
Do you use your email address as the login for various online websites, and for an associated password have you ever used the email password ?
Killdisc.com isn't what you might think it is.
Also by using a different machine, you've possibly got that infected as well.
All of this has nothing to do with your email account being hacked I'm afraid.
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Verizon email account hacked, need a Verizon email specialist to HELP me Please.....

My Verizon email account was hacked recently. My account has been sending out Viagra and Fat Pill emails to all of my contacts. I want to change my Verizon email account password. I've contacted Verizon through the {edited for privacy} phone number multiple times without any resolution. I've also setup at least 5 chat sessions without any resolution.
Each time, the technical support person guides me to changing my "My Verizon" password which is not connected to my Verizon/Yahoo email portal. This is getting frustrating, I want to change my email password not my "My Verizon" password. These systems apparently do not talk to each other.
I've searched the internet and this seems to be a known problem for other people as well. I need a Verizon email specialist to contact me to resolve this issue. Please help me.......

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

Email accounts hacked and now suspended

My email address and my husbands email address have been, we believe, hacked and are now suspended. No amount of resetting attempts and waiting twelve hours has helped. We have tried the online support, which timed out and just didn't work when we were a mere 12 minutes away from talking to someone, my husband submitted an email query last week but we have had no response.
EVERYTHING is linked to our email accounts, can anybody help me get them back??

Try contacting this number 0800 111 4567. You may need your BT account number so have it handy. You will also need to access your computer. Explain to the operator that you believe your accounts have been hacked and the password and security questions have been changed. Obviously explain it is both accounts, I assume one is the master account and the other a sub account. They may help you with resetting it while you are on the phone or they may tell you that they have to send the new password out to the address on the account.
If they do reset on the phone make sure you can access your email before they hang up other wise you will have to go through the procedure again.

Email account hacked - mods please help

Hi
I've come here as a last resort because I cannot seem to find anyone who can help = (
My BT Yahoo email account was hacked over the weekend and spam emails sent to everyone in my address book - very embarrassing considering some were clients. I have changed the password but I want to delete the account completely so it cannot happen again.
I have been trying to do this since Saturday night but I am astounded at the difficulty I am having. I have spent a combined total of over 3 hours speaking to various operators in overseas call centers being passed from one department to another - each time I have to recount the same story. I was assured it had been cancelled after my first call - it wasn't. I have been on hold a number of times only to be cut off. I have been promised call backs on 2 occasions which haven't materialized.
I have just finished talking to an operator who has assured me this is being dealt with and he will call me back - he says it should be inactive within 48 hours but may take up to 90 days! - WHY?
I need to delete this account ASAP - it is a free account I have had from the dial up days but was attached to my BT broadband when I had it (I cancelled that some months ago)
Please help
Thanks
Steve
How is it that a supposed leader in telecommunications can be so inept at communicating with customers?
Solved!
Go to Solution.

bonzo65 wrote:
Hi
I've come here as a last resort because I cannot seem to find anyone who can help = (
My BT Yahoo email account was hacked over the weekend and spam emails sent to everyone in my address book - very embarrassing considering some were clients. I have changed the password but I want to delete the account completely so it cannot happen again.
I have been trying to do this since Saturday night but I am astounded at the difficulty I am having. I have spent a combined total of over 3 hours speaking to various operators in overseas call centers being passed from one department to another - each time I have to recount the same story. I was assured it had been cancelled after my first call - it wasn't. I have been on hold a number of times only to be cut off. I have been promised call backs on 2 occasions which haven't materialized.
I have just finished talking to an operator who has assured me this is being dealt with and he will call me back - he says it should be inactive within 48 hours but may take up to 90 days! - WHY?
I need to delete this account ASAP - it is a free account I have had from the dial up days but was attached to my BT broadband when I had it (I cancelled that some months ago)
Please help
Thanks
Steve
How is it that a supposed leader in telecommunications can be so inept at communicating with customers?
Hi Steve. Is this a sub account - it sounds like it from your kind information. If so, then go to my shortcuts option 12b, and after signing in you should be able to delete the sub account easily from there. (Enter your full BTinternet primary email address).
It is an immediate deletion. However the 90 day figure is when that sub account becomes available again for someone else (or indeed you) to use again. Any emails sent to the address whilst it's in this limbo state won't get bounced as non deliverable.
As you've said that you are a non BT BB user - the account may well actually be something different and not a sub account. If so, altering the password and removing all contacts in the online address book should be fine. However any users already contacted could be on a spammers list. Then just don't use the email address again.
If you can, it might be worth trying to find out how the account was hacked in the first place. A phishing attack, or someone perhaps guessing a password based on any social network information provided etc.
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Apple ID email account Hacked

The hotmail account that is linked to my appleID has been hacked by a person that wants to harm me. I deleted it but she still has access to the information in it. How much access does she have to my account and phone, and how can I change this adress for another one? any other measures I can take for protection?
She also hacked my facebook account, and I haven´t been able to retrieve it...I would appreciate any advice you can give me regarding hacking, because Outlook and Facebook are impossible to reach, and my case is very specific.
Important: PLEASE DO NOT REPLY TO THE EMAIL ADRESS THAT IS LINKED TO MY ACCOUNT. I turned off the notifications, hope that´s enough.That account is the one that is hacked, and the hacker will read your message, and this post.
Please reply to: [email protected]
thank you

First thing to do is change your passwords so you make the accounts inaccessible using the current information.
If an account is hacked, notify the provider with details of the intrusion, they need to lock things down better.
If you are worried about an Apple ID account, if changing the password does not help, create a new account and ignore the old one...means changing all other accounts that are linked or dependent on the old Apple ID account.

Re: Email account hacked - mods please help

Hi All,
Just joined the Forum because guess what, my address book has been hacked yet again! This is despite having changed my password each time, deleted unneccessary addresses and talking to both BT and AOL.
Oh, and I nearly forgot, I have had BT Netprotect Plus all the time.
So would any one like to help yet another poor soul, and no I have never logged on at an Internet cafe or elsewhere
Many thanks & regards

Pleasure_principle,
Please give brief details of why you think your account/ address book has been hacked.
Change your password for the account (on a PC other than your own if you can).
Say what system you are using Windows xp,vista, 7 or Mac and whether you are using webmail or an email client.

Account hacked (email changed)

I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-.
I keep seeing messages saying to go to https://support.spotify.com/uk/contact-spotify-anonymous/ but this is wrong because I entered my problem there in the text box and sent it and it reported "We'll get back to you at -snip- as soon as we can." so it isn't anonmous at all and now the hacker has possibly a few more details about me.
There seems no clear way for anyone to report this issue, what do I do now ?
You should be notifying people that your service has major security breach issues, this is not just a random person who has guessed my password..you (spotify) have been hacked and someone has taken my details from you.
I have been a paying premium member for many years with you and i'm not happy about this one bit, can one of your staff please tell me exactly what I should now do to get this rectified.
Regards

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for !

Recovery email addressee changed account hacked

Dear sir i have submitted the recovery form 2 times and i got Email regarding account release but still my account is hacked and i m not able to recover it ,as the hacker has changed the password , Recovery Email adresses and other details also .can you please help me out i m having skype premium on my both account but i see i haven't got any benefit of that as i m not able to go through live chat option also .My Hacked skype username is "[removed for privacy]" Please Fix it as soon as possible

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for !

I had my email acount hacked so i had to set up new email and i can't get my photos off i cloud now?

i had my email account hacked the other day and they changed the password so i could'nt get into it, so i set up a new email and password and changed password and i now can't get my photos on my ipad because it was backed up on i clould with my old email. how can i get them back?

You could try contacting iTunes store support. If you can proove your identity to their satisfaction, such as by answering your security questions correctly, they may be able to do something for you so you can regain control of the account. Although this is an iCloud issue, I'm suggesting iTunes store support because they deal with Apple ID issues all the time. You can reach them here: http://www.apple.com/emea/support/itunes/contact.html.

Hi Apple support, my name is Derek Turner and I have been hacked through a friend's email account and I wish to know if 1. I can clean my email list of names and account with software and 2. How is it possible to delete emails that are still coming back

Hi! My name is Derek Turner and I have been hacked through a friend's email message to me which I opened unsuspecting any danger. Initially, he sent me an 'attention' or warning email with a link which I tried to open but it could not be opened, so I left it not knowing what it was all about at the time. Later, I received another email from him (probably the hacker) and opened a 'not very pleasant' web site. It did not twig with me at the time as I am a bit new to this type of thing but when I mentioned it to my wife she immediately said that I had been 'hacked'. By this time it was too late, and it infected all my email addresses! I would be grateful if you may know if there is software that I can use to clean up my email account and if there is anything for iPad minis that can prevent this happening in future? (Malware, Firewall?). I am also getting emails back that relate to the hacker and I cannot 'delete' them from my iPad, only on my PC! Any suggestions?
Thank you for your time regarding this matter,
Derek Turner,( a very new iPad mini user!)

Hi,
I don't think that can be solved by any advice the regular posters could post here.
I would go back to Apple and explain the situation (again).
I would also consider closing the account (Apple rarely seem to do this as accounts are never deleted but just closed).
I understand this may cause issues for things purchased in iTunes and the App Store which my include Restoring the OS at some point.
8:20 pm Tuesday; September 16, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

My email account was hacked. Had to change email password, now unable to send email from my ipad

My email account was hacked. Had to change email password, now unable to send email from my ipad. I am such a novice technically, and have no clue what to do. Please help!

Hi Skiddishchloe,
I'm sorry to hear you are having issues with your email account and your iPad. If you are having issues sending mail from your iPad after changing your email password, you may find the information and troubleshooting steps outlined in the following article helpful:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Sincerely,
- Brenden

TS4002 I changed my password on my email account because my email was hacked. I changed it in my iPhone and iPad also. I have access to my email account, I receive emails and can open them and read them. But I can't reply to any. It goes to my outbox.

Why can't I send an email from my iPhone or iPad since I changed my password because my email account was hacked?

Hi Teresazubi,
Thanks for visiting Apple Support Communities.
If you're not able to send from an iCloud email address on your iPhone, be sure to follow these troubleshooting steps from the article above (iCloud: Troubleshooting iCloud Mail):
Make sure that Mail is turned on in Settings > iCloud.
Make sure that Push is turned on for your device in Settings > Mail, Contacts, and Calendars > Fetch New Data. Then send an email to your account to verify that Push is working correctly.
Make sure that Push is turned on for your iCloud account in Settings > Mail, Contacts, and Calendars > Fetch New Data. If you're using iOS 6, tap Advanced. Then Tap your iCloud account and make sure that Push is turned on. If you have multiple iCloud Mail accounts set up on your device, Push can be used only withone account at a time. Make sure that Push is turned on for your primary iCloud Mail account.
Turn your device off and back on.
If the issue persists, turn off each of the settings in steps 4, 5, and 6 above, then turn them back on. If that does not help, follow these instructions to delete the iCloud account from your device, then add the account back:
Go to Settings > Mail, Contacts, and Calendars.
Tap your iCloud account.
Tap Delete Account. If you store Contacts, Calendar, or Bookmarks data in iCloud, you will be given the option to keep that data.
On the Mail, Contacts, and Calendars screen, tap Add Account, then tap iCloud to begin setting up your iCloud account again. If data from your device is stored in iCloud, you will be given the option to merge that data with the data on your device.
If you have an email account from a different provider, see the troubleshooting at this link:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
All the best,
Jeremy

My old email was hacked. My old Apple ID had the password changed and now with my new Apple ID I want to delete my old account and transfer my purchases and details to my new account. How do I go about this when I cannot access my old email as it has been

My old email was hacked and my password corrupted. Now I have a new Apple ID but cannot cancel the old ID as I no longer have access to that email address. How do I cancel the old ID and merge my purchases and details with the new Apple ID?

You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’.

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