BT email address / user ID not recognised

I have had the same BT email address for in excess of 10 years now, but this week when accessing through Outlook (as I do daily) I was asked for my password which never happens.  I entered my password but it rejects that.  I have tried resetting my password but when being asked to confirm my email address, I receive an error message saying "Sorry, we do not recognise that email address/user ID."  The same thing has happened to my husband.  We have both had lengthy telephone calls with BT regarding this and are told that our email addresses seem to have somehow been deleted?!  Neither of our email addresses are recognised and appear to no longer exist, nor does it appear they can be reinstated. Having had the same address for so many years, I am loathe to have to change email addresses, and am currently awaiting some important emails. Any suggestions?   Can I get my email address back?  How has this happened?   

Lisa2012 wrote:
I have had the same BT email address for in excess of 10 years now, but this week when accessing through Outlook (as I do daily) I was asked for my password which never happens.  I entered my password but it rejects that.  I have tried resetting my password but when being asked to confirm my email address, I receive an error message saying "Sorry, we do not recognise that email address/user ID."  The same thing has happened to my husband.  We have both had lengthy telephone calls with BT regarding this and are told that our email addresses seem to have somehow been deleted?!  Neither of our email addresses are recognised and appear to no longer exist, nor does it appear they can be reinstated. Having had the same address for so many years, I am loathe to have to change email addresses, and am currently awaiting some important emails. Any suggestions?   Can I get my email address back?  How has this happened?   
Hi. Welcome to the forums.
Have you tried access your emails using a browser via webmail ? Sometimes the email address/password combination fails for a fleeting time, sometimes lasting a few days, usually only affecting access from mail client programs such as Outlook.
If you can access webmail, then it's a problem that has been happening for a number of months now.
A quick way to the webmail access is point your browser ay http://mail.yahoo.com and enter your full email address as the Yahoo! ID.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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