BT email sends and receives ok. But according to t...

Had this issue since day one, but since I don't use the email address at all I wasn't fussed.
But I want to opt out of FON (that apparently I have been opted into recently without my knowledge) and the BT website wants my email address to let me check the status of the FON/Wi-Fi stuff. But it won't accept my email details.
Usually I sign into the BT website with a BT I.D which is just a single word and not my email address so I'm stumped now.
Of I choose thae option of saying I have forgotten my password, it just tells me that the email address doesn't exist in the system? But I'm looking at the inbox right now and all BT's own spam emails are in there. Help? Thanks.
Solved!
Go to Solution.

Hi Retrovertigo,
Thanks for posting. I think we'd better take a look at this for you. Drop me an email with the details. You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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