BT engineer call out causes chaos

Hi, I'm currently in dispute with BT regarding a £130 engineer call out charge that has been applied to me bill.
The charge relates to a call out where an engineer visited to try and resolve a poor quality line.  In the process he disconnected our internal phone extension sockets (blaming them for the problem), called his Dad in for back-up and then advised us that we'd be better off calling an electrician than BT.
Several months later we have now had the problem resolved through our broadband provider - it turned out to be a BT line issue with the local telegraph pole.
I've found the customer support from BT shocking - the arrogance and lack of customer care is second to none.  I'd be grateful for advice on how to resolve this issue.  Given the level of problem it has caused and BT's approach to date, I would be very willing to pursue this via the small claims court or OFCOM.
All views welcomed.  Thanks.

It would have been Openreach that visited, not BT. Openreach look after the external network.
Any charges that they raised, would be passed back to your phone service provider.
If you have a complaint about Openreach, you can contact them on the link below.
http://www.openreach.com/orpg/home/contactus/tellussomething/tellussomethingaboutourpeople/tellabout...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    Hello. I recently reported a fault on Friday 18th July. I then called them up on Monday to close the fault. The call advisior was getting confused and thought I wanted to report a fault but got there in the end. (I dont think she even did anything. She was probably trying to get me off the line ASAP!)
    The fault was fixed on Saturday. (The weather stopped being a pain)
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    I have had to close it a second time now. I hope this works.
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  • When will I be billed for engineer call out??

    Hi, I called out an engineer for a fault after I had water damage to my house from burst pipes (turns out one of the sockets had water damage). My insurance will pay for this call out and repair as part of my claim, but I haven't had a bill for it yet and it's been week, and the insurance are waiting for it. When will I get billed?
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    In my experience, call out charges are usually added to your next bill! Contact BT 150 from your landline, and they will be able to tell you when your next bill is due, and also whether or not the call out charges will be added.

  • Engineer call out charges for disabled customers

    Hi there,
    I read somewhere online that if a bt customer who is registered disabled had any problems with there line & an engineer had to be called out to investigate, the customer wouldn't be charged for the call out or for any work that needed doing, is that true or is the information I read all wrong?
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    I'm curious as my internet is being less than useless yet again, I spend more time tethered to my mobile than using our BT internet connection.
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    Meanwhile, to enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
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  • Snom phones in secondary subnet unable to call out - SIP CANCEL in SIP log

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    Start-Line: INVITE sip:[email protected]:5070;user=phone;maddr=lync2013.network.caedm.ca SIP/2.0
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    Contact: <sip:[email protected];opaque=user:epid:cO0WSS9wCFqUnP0dpEh6uQAA;gruu>;reg-id=1
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    Content-Type: multipart/alternative;boundary="next_part_u00iwyrezkkuxf3d"
    P-Asserted-Identity: "Joel Smith"<tel:+17808092404;ext=2404>
    Message-Body: --next_part_u00iwyrezkkuxf3d
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    Start-Line: SIP/2.0 101 Progress Report
    From: "Joel Smith" <sip:[email protected]>;tag=2ksjs48fxg;epid=000413774E0401
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    CSeq: 1 INVITE
    Via: SIP/2.0/TLS 192.168.1.201:51470;branch=z9hG4bK-fdh7rhbbvsri;rport;ms-received-port=51470;ms-received-cid=600
    Content-Length: 0
    ms-diagnostics: 12006;reason="Trying next hop";source="LYNC2013.NETWORK.CAEDM.CA";PhoneUsage="Long Distance";PhoneRoute="LocalRoute";Gateway="208.68.17.53";appName="OutboundRouting"
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    TL_INFO(TF_PROTOCOL) [1]411C.2DE8::02/24/2015-17:23:42.488.000930bc (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(265))[741182734] $$begin_record
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    Instance-Id: 2F96
    Direction: incoming
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    Message-Type: response
    Start-Line: SIP/2.0 183 Session Progress
    FROM: "Joel Smith"<sip:[email protected]>;tag=2ksjs48fxg;epid=000413774E0401
    TO: <sip:7804636201;[email protected];user=phone>;tag=d265bdc1c8;epid=0A24894D6D
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    CSEQ: 1 INVITE
    CONTACT:  <sip:[email protected];gruu;opaque=srvr:MediationServer:0wzNMLUTNFKXO5KjW1mbdQAA>;isGateway
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    TL_VERBOSE(TF_NETWORK) [0]411C.2DE8::02/24/2015-17:23:51.369.00098f6b (SIPStack,CRecvContext::CreateIncomingRequest:RecvContext.cpp(920))[3030787245]( 0000005F01E739D0 ) creating SIP_MID_CANCEL request
    TL_VERBOSE(TF_PARSE) [0]411C.2DE8::02/24/2015-17:23:51.369.00098f90 (SIPStack,CSIPMessage::ParseBufferChain:SIPMessage.cpp(694))( 0000005F03D7E2E0 ) Start Line:  CANCEL sip:7804636201;[email protected];user=phone SIP/2.0
    TL_VERBOSE(TF_PARSE) [0]411C.2DE8::02/24/2015-17:23:51.369.00099054 (SIPStack,CSIPMessage::ParseNextHeader:SIPMessage.cpp(1532))( 0000005F03D7E2E0 ) Found Header:  Reason: SIP;cause=488;text="Media Connectivity Failure"
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    To: <sip:7804636201;[email protected];user=phone>
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    Via:  SIP/2.0/TLS 192.168.1.201:51470;branch=z9hG4bK-fdh7rhbbvsri;rport
    Max-Forwards:  70
    Content-Length:  0
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    I thought it might be a timeout issue, so I tried following these steps located here:
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    I also checked out this website
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    Hi,
    yes I see the config file is very simple and standard.
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    Do you have some other version of snom phone (300, 710, 821) to test?
    Do you have some LPE ip-phone (Polycom CX600 o HP4110-4120) to test?
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    Luca
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    1.4 ALTER USER SCOTT ACCOUNT UNLOCK;
    1.5 ALTER USER SCOTT IDENTIFIED BY "tiger";
    1.6 ALTER USER SCOTT QUOTA UNLIMITED ON USERS;
    1.7 GRANT PUBLIC TO SCOTT;
    1.8 GRANT Create Public Synonym TO SCOTT;
    2. Load Oracle SOAP client to SCOTT (for Oracle 10g Release 2 Database)
    2.1 Commands
    2.1.1 Open command prompt (cmd.exe)
    2.1.2 loadjava -u scott/tiger -r -v -f -genmissing -s -grant public C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\webservices\lib\soap.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\lib\dms.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\jlib\javax-ssl-1_1.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\servlet.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\mail.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\activation.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\http_client.jar C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\lib\ejb.jar
    2.1.3 It will take around 3 minutes and you will see "something" like the following when it completes (count may not be exact) :
    Classes Loaded: 909
    Resources Loaded: 75
    Sources Loaded: 0
    Published Interfaces: 0
    Classes generated: 0
    Classes skipped: 0
    Synonyms Created: 984
    Errors: 0
    2.1.3 Close this command prompt
    3. Load Oracle JAX-RPC client to SYS (for Oracle 10g Release 2 Database)
    3.1 Commands
    3.1.1 Open command prompt (cmd.exe)
    3.1.2 loadjava -u sys/oracle -r -v -f -genmissing -s -grant public C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\dbwsclientws.jar C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\dbwsclientdb102.jar
    3.1.2.1 It will take around 15 minutes and you will see "something" like following when it completes (count may not be exact) :
    Classes Loaded: 4027
    Resources Loaded: 81
    Sources Loaded: 0
    Published Interfaces: 0
    Classes generated: 61
    Classes skipped: 0
    Synonyms Created: 4108
    Errors: 0
    3.1.3 Close this command prompt
    4. Execute UTL_DBWS packages to SYS (for Oracle 10g Release 2 Database)
    4.1 Commands
    4.1.1 Connect to SYS account only
    4.1.2 Execute the following (in TOAD you should execute them as Script, press the "thunder" button)
    4.2.1 @"C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\utl_dbws_decl.sql"
    4.2.2 @"C:\oracle\product\10.2.0\db_1\dbws_callout_utility_10131\sqlj\lib\utl_dbws_body.sql"
    4.2.3 CREATE PUBLIC SYNONYM utl_dbws FOR sys.utl_dbws;
    5. Call-out a free Web Service using SCOTT
    5.1 Commands
    5.1.1 Connect to user SCOTT with password of TIGER
    5.1.2 Copy and Paste the following "Anonymous Block" (sample #1) and execute it :
    5.1.2.1 It sould return "PL/SQL DII client return ===> Redwood City"
    declare
    service_ utl_dbws.SERVICE;
    call_ utl_dbws.CALL;
    service_qname utl_dbws.QNAME;
    port_qname utl_dbws.QNAME;
    operation_qname utl_dbws.QNAME;
    string_type_qname utl_dbws.QNAME;
    retx ANYDATA;
    retx_string VARCHAR2(1000);
    retx_double number;
    retx_len number;
    params utl_dbws.ANYDATA_LIST;
    l_input_params utl_dbws.anydata_list;
    l_result ANYDATA;
    l_namespace VARCHAR2(1000);
    begin
    -- open internet explorer and navigate to http://webservices.imacination.com/distance/Distance.jws?wsdl
    -- search for 'targetNamespace' in the wsdl
    l_namespace := 'http://webservices.imacination.com/distance/Distance.jws';
    -- search for 'service name' in the wsdl
    service_qname := utl_dbws.to_qname(l_namespace, 'DistanceService');
    -- this is just the actual wsdl url
    service_ := utl_dbws.create_service(HTTPURITYPE('http://webservices.imacination.com/distance/Distance.jws?wsdl'), service_qname);
    -- search for 'portType name' in the wsdl
    port_qname := utl_dbws.to_qname(l_namespace, 'Distance');
    -- search for 'operation name' in the wsdl
    -- there will be a lot, we will choose 'getCity'
    operation_qname := utl_dbws.to_qname(l_namespace, 'getCity');
    -- bind things together
    call_ := utl_dbws.create_call(service_, port_qname, operation_qname);
    -- default is 'FALSE', so we make it 'TRUE'
    utl_dbws.set_property(call_, 'SOAPACTION_USE', 'TRUE');
    -- search for 'operation soapAction' under <wsdl:operation name="getCity">
    -- it is blank, so we make it ''
    utl_dbws.set_property(call_, 'SOAPACTION_URI', '');
    -- search for 'encodingstyle' under <wsdl:operation name="getCity">
    utl_dbws.set_property(call_, 'ENCODINGSTYLE_URI', 'http://schemas.xmlsoap.org/soap/encoding/');
    -- search for 'binding style'
    utl_dbws.set_property(call_, 'OPERATION_STYLE', 'rpc');
    -- search for 'xmlns:xs' to know the value of the first parameter
    -- under <wsdl:message name="getCityResponse"> you will see the line <wsdl:part name="getCityReturn" type="xsd:string" />
    -- thus the return type is 'string", removing 'xsd:'
    string_type_qname := utl_dbws.to_qname('http://www.w3.org/2001/XMLSchema', 'string');
    -- in the line <wsdl:operation name="getCity" parameterOrder="zip">
    -- the parameterOrder is 'zip', thus we put in 'zip'
    -- the 'ParameterMode.IN' is used to specify that we will be passing an "In Parameter" to the web service
    -- the 'ParameterMode.IN' is a constant variable in the sys.utl_dbws package
    utl_dbws.add_parameter(call_, 'zip', string_type_qname, 'ParameterMode.IN');
    utl_dbws.set_return_type(call_, string_type_qname);
    -- supply the In Parameter for the web service
    params(0) := ANYDATA.convertvarchar('94065');
    -- invoke the web service
    retx := utl_dbws.invoke(call_, params);
    -- access the returned value and output it to the screen
    retx_string := retx.accessvarchar2;
    dbms_output.put_line('PL/SQL DII client return ===> ' || retx_string);
    -- release the web service call
    utl_dbws.release_service(service_);
    end;
    5.1.3 Copy and Paste the following "Anonymous Block" (sample #2) and execute it :
    5.1.3.1 It should return "PL/SQL DII client return ===> twelve thousand three hundred and forty five"
    declare
    service_ utl_dbws.SERVICE;
    call_ utl_dbws.CALL;
    service_qname utl_dbws.QNAME;
    port_qname utl_dbws.QNAME;
    operation_qname utl_dbws.QNAME;
    string_type_qname utl_dbws.QNAME;
    retx ANYDATA;
    retx_string VARCHAR2(1000);
    retx_double number;
    retx_len number;
    params utl_dbws.ANYDATA_LIST;
    l_input_params utl_dbws.anydata_list;
    l_result ANYDATA;
    l_namespace VARCHAR2(1000);
    begin
    -- open internet explorer and navigate to http://www.dataaccess.com/webservicesserver/numberconversion.wso?WSDL
    -- search for 'targetNamespace' in the wsdl
    l_namespace := 'http://www.dataaccess.com/webservicesserver/';
    -- search for 'service name' in the wsdl
    service_qname := utl_dbws.to_qname(l_namespace, 'NumberConversion');
    -- this is just the actual wsdl url
    service_ := utl_dbws.create_service(HTTPURITYPE('http://www.dataaccess.com/webservicesserver/numberconversion.wso?WSDL'), service_qname);
    -- search for 'portType name' in the wsdl
    port_qname := utl_dbws.to_qname(l_namespace, 'NumberConversionSoap');
    -- search for 'operation name' in the wsdl
    -- there will be a lot, we will choose 'NumberToWords'
    operation_qname := utl_dbws.to_qname(l_namespace, 'NumberToWords');
    -- bind things together
    call_ := utl_dbws.create_call(service_, port_qname, operation_qname);
    -- default is 'FALSE', so we make it 'TRUE'
    utl_dbws.set_property(call_, 'SOAPACTION_USE', 'TRUE');
    -- search for 'operation soapAction' under <operation name="NumberToWords">
    -- it is blank, so we make it ''
    utl_dbws.set_property(call_, 'SOAPACTION_URI', '');
    -- search for 'encodingstyle'
    -- cannot find xml tag 'encodingstyle', so we just use the following as the generic encoding style
    utl_dbws.set_property(call_, 'ENCODINGSTYLE_URI', 'http://schemas.xmlsoap.org/soap/encoding/');
    -- search for 'binding style'
    -- although 'document' was used, it produced an error, thus we will use 'rpc'
    -- this value is generally only 'document' or 'rpc'
    utl_dbws.set_property(call_, 'OPERATION_STYLE', 'rpc');
    -- search for 'xmlns:xs' to know the value of the first parameter
    -- under <xs:element name="NumberToWords"> you will see the line <xs:element name="ubiNum" type="xs:unsignedLong" />
    -- thus the return type is 'unsignedlong', removing 'xs:'
    -- however, upon testing, using 'unsignedlong' produced an error, while 'string' did not, so we will use 'string'
    string_type_qname := utl_dbws.to_qname('http://www.w3.org/2001/XMLSchema', 'string');
    -- under <xs:element name="NumberToWords"> you will see the line <xs:element name="ubiNum" type="xs:unsignedLong" />
    -- the element name is 'ubiNum', thus we put in 'ubiNum'
    -- the 'ParameterMode.IN' is used to specify that we will be passing an "In Parameter" to the web service
    -- the 'ParameterMode.IN' is a constant variable in the utl_dbws package
    utl_dbws.add_parameter(call_, 'ubiNum', string_type_qname, 'ParameterMode.IN');
    utl_dbws.set_return_type(call_, string_type_qname);
    -- supply the In Parameter for the web service
    params(0) := ANYDATA.convertvarchar('12345');
    -- invoke the web service
    retx := utl_dbws.invoke(call_, params);
    -- access the returned value and output it to the screen
    retx_string := retx.accessvarchar2;
    dbms_output.put_line('PL/SQL DII client return ===> ' || retx_string);
    -- release the web service call
    utl_dbws.release_service(service_);
    end;
    NOTES AND REFERENCES
    =================================================================
    This detailed step-by-step guide was produced with the following guide http://www.oracle.com/technology/sample_code/tech/java/jsp/callout_users_guide.htm
    I could still not load Oracle JAX-RPC client to SCOTT (step 4) as it produces an error. See the following for more details :
    http://forums.oracle.com/forums/thread.jspa?threadID=633219&tstart=0
    Also, I could not consume some of the other free Web Services out there for reasons I don't know, hope someone can help clarify. See the following for more details :
    http://forums.oracle.com/forums/thread.jspa?threadID=630733&tstart=0
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    Instructions on how to use Oracle10gR2 Webservice Call-In feature
    PREREQUISITE
    =================================================================
    1. Download Oracle Database 10g Release 2 (10.2.0.1.0) (ZIP, ~655MB)
    http://www.oracle.com/technology/software/products/database/oracle10g/htdocs/10201winsoft.html
    http://download.oracle.com/otn/nt/oracle10g/10201/10201_database_win32.zip
    1.1 Choose Enterprise Edition
    2. Download OC4J Standalone - Oracle Containers for J2EE (OC4J) 10g Release 3 (10.1.3.3) (ZIP, ~93MB; Pure Java—runs on all certified platforms)
    http://www.oracle.com/technology/software/products/ias/index.html (Download Site)
    http://download.oracle.com/otn/java/oc4j/101330/oc4j_extended_101330.zip
    2.1 Extract to C:\oracle\product\10.2.0\db_1\oc4j_extended_101330
    STEP-BY-STEP PROCEDURES
    =================================================================
    1. Connect to SYS account and create user STORE
    CREATE USER store IDENTIFIED BY store;
    GRANT connect, resource TO store;
    2. Connect to Oracle using the user STORE and password STORE
    CONNECT store/store;
    3. Execute the following objects for this excercise
    CREATE SEQUENCE order_sq;
    CREATE TABLE product_types (
    product_type_id INTEGER
    CONSTRAINT product_types_pk PRIMARY KEY,
    name VARCHAR2(10) NOT NULL
    CREATE TABLE products (
    product_id INTEGER
    CONSTRAINT products_pk PRIMARY KEY,
    product_type_id INTEGER
    CONSTRAINT products_fk_product_types
    REFERENCES product_types(product_type_id),
    name VARCHAR2(30) NOT NULL,
    description VARCHAR2(50),
    price NUMBER(5, 2)
    CREATE TABLE customers (
    customer_id INTEGER
    CONSTRAINT customers_pk PRIMARY KEY,
    first_name VARCHAR2(10) NOT NULL,
    last_name VARCHAR2(10) NOT NULL,
    dob DATE,
    phone VARCHAR2(12)
    CREATE TABLE orders (
    order_id INTEGER
    CONSTRAINT orders_pk PRIMARY KEY,
    product_id INTEGER
    CONSTRAINT purchases_fk_products
    REFERENCES products(product_id),
    customer_id INTEGER
    CONSTRAINT purchases_fk_customers
    REFERENCES customers(customer_id),
    quantity INTEGER NOT NULL
    INSERT INTO customers (
    customer_id, first_name, last_name, dob, phone
    ) VALUES (
    1, 'John', 'Brown', '01-JAN-1965', '800-555-1211'
    INSERT INTO product_types (
    product_type_id, name
    ) VALUES (
    1, 'Book'
    INSERT INTO products (
    product_id, product_type_id, name, description, price
    ) VALUES (
    1, 1, 'Modern Science', 'A description of modern science', 19.95
    COMMIT;
    CREATE OR REPLACE PACKAGE dbfunc AS
    FUNCTION place_order (
    p_product_id INTEGER,
    p_customer_id INTEGER,
    p_quantity INTEGER
    RETURN VARCHAR2;
    END dbfunc;
    CREATE OR REPLACE PACKAGE BODY dbfunc AS
    FUNCTION place_order (
    p_product_id INTEGER,
    p_customer_id INTEGER,
    p_quantity INTEGER
    RETURN VARCHAR2 IS
    v_customer_count INTEGER;
    v_product_count INTEGER;
    v_order_id INTEGER;
    BEGIN
    -- count the number of products with the
    -- supplied p_product_id (should be 1 if the product exists)
    SELECT COUNT(*)
    INTO v_product_count
    FROM products
    WHERE product_id = p_product_id;
    IF v_product_count = 0 THEN
    RETURN 'No such product';
    END IF;
    -- count the number of customers with the
    -- supplied p_customer_id (should be 1)
    SELECT COUNT(*)
    INTO v_customer_count
    FROM customers
    WHERE customer_id = p_customer_id;
    IF v_customer_count = 0 THEN
    RETURN 'No such customer';
    END IF;
    -- get the next value from orders_sq
    SELECT order_sq.nextval
    INTO v_order_id
    FROM dual;
    -- place the order
    INSERT INTO orders (
    order_id, product_id, customer_id, quantity
    ) VALUES (
    v_order_id, p_product_id, p_customer_id, p_quantity
    COMMIT;
    RETURN 'Order placed with id of ' || v_order_id;
    EXCEPTION
    WHEN OTHERS THEN
    ROLLBACK;
    RETURN 'Order not placed';
    END place_order;
    END dbfunc;
    4. Install and Configure OC4J
    4.1 Change Directory
    4.1.1 Open command prompt (cmd.exe)
    4.1.2 CD C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\bin
    4.2 Configure Environment variables (type in command prompt)
    4.2.1 set JAVA_HOME=C:\oracle\product\10.2.0\db_1\jdk
    4.2.2 set ORACLE_HOME=C:\oracle\product\10.2.0\db_1\oc4j_extended_101330
    4.3 Starting OC4J for the first time
    4.3.1 oc4j -start
    4.3.2 If this is not your first time to "start" oc4j, go to step 4.3.4
    4.3.3 Set oc4jadmin password (use the password "oracle" w/o the quotation marks)
    08/03/21 17:13:54 Set OC4J administrator's password (password text will not be displayed as it is entered)
    Enter password:
    Confirm password:
    Confirm password: The password for OC4J administrator "oc4jadmin" has been set.
    08/03/21 17:14:01 The OC4J administrator "oc4jadmin" account is activated.
    4.3.4 OC4J has started if you see the message :
    08/03/21 17:14:16 Oracle Containers for J2EE 10g (10.1.3.3.0) initialized
    4.3.5 Leave this command prompt open
    4.4 Configure Data Source
    4.4.1 Open a new command prompt via the cmd.exe command
    4.4.2 type "hostname" and then press enter
    4.4.3 Keep this command prompt open for later use
    4.4.4 Open Windows Explorer and navigate to the folder C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\config
    4.4.5 Open the file data-sources.xml
    4.4.6 Modify and Save the file so that it will look something like the following :
    4.4.6.1 Note that "hpv2710us" is my hostname found in step 4.4.2
    4.4.6.2 Note that "ORCLDEV" is the name of my Oracle Instance. (Default installation uses ORCL only)
    <connection-pool name="Example Connection Pool">
    <connection-factory factory-class="oracle.jdbc.pool.OracleDataSource"
    user="store"
    password="store"
    url="jdbc:oracle:thin:@//hpv2710us:1521/ORCLDEV">
    </connection-factory>
    </connection-pool>
    4.4.7 Close the text editor
    4.4.8 Close the Windows Explorer
    4.4.9 Close this command prompt (type exit)
    5. Publishing a PL/SQL Package as a Database Web Service
    5.1 Create the config.xml file
    5.1.1 Open Notepad.exe
    5.1.2 Copy and Paste the following :
    5.1.2.1 Note that "hpv2710us" is my hostname found in step 4.4.2
    5.1.2.2 Note that "ORCLDEV" is the name of my Oracle Instance. (Default installation uses ORCL only)
    <web-service>
    <display-name>PLSQL Web Service</display-name>
    <description>PLSQL Sample</description>
    <destination-path>./dbfunc.ear</destination-path>
    <temporary-directory>/tmp</temporary-directory>
    <context>/plsqlsample</context>
    <stateless-stored-procedure-java-service>
    <jar-generation>
    <schema>store/store</schema>
    <db-url>jdbc:oracle:thin:@hpv2710us:1521:ORCLDEV</db-url>
    <prefix>db.func.place.order</prefix>
    <db-pkg-name>dbfunc</db-pkg-name>
    </jar-generation>
    <uri>/dbfunc</uri>
    <database-JNDI-name>jdbc/OracleDS</database-JNDI-name>
    </stateless-stored-procedure-java-service>
    <wsdl-gen>
    <wsdl-dir>wsdl</wsdl-dir>
    <option name="force">true</option>
    <option name="httpServerURL">http://localhost:8888</option>
    </wsdl-gen>
    <proxy-gen>
    <proxy-dir>proxy</proxy-dir>
    <option name="include-source">true</option>
    </proxy-gen>
    </web-service>
    5.1.3 Save file as config.xml in the directory C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\config
    5.1.3.1 Note it should be config.xml and not config.txt
    5.1.4 Close the text editor
    5.2 Publish dbfunc Oracle Package as a Web Service
    5.2.1 Open a new command prompt via the cmd.exe command
    5.2.2 CD C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home
    5.2.3 mkdir ear
    5.2.4 CD ear
    5.2.5 set ORACLE_HOME=C:\oracle\product\10.2.0\db_1\oc4j_extended_101330
    5.2.6 set CLASSPATH=.;%ORACLE_HOME%\webservices\lib\wsdl.jar;%ORACLE_HOME%\lib\xmlparserv2.jar;%ORACLE_HOME%\soap\lib\soap.jar
    5.2.7 java -jar %ORACLE_HOME%\webservices\lib\WebServicesAssembler.jar -config C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\config\config.xml
    Please wait ...
    STORE.DBFUNC
    5.2.8 java -jar %ORACLE_HOME%\j2ee\home\admin_client.jar deployer:oc4j:localhost:23791 oc4jadmin oracle -deploy -file C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home\ear\dbfunc.ear -deploymentName dbfunc
    08/03/21 17:46:23 Notification ==>Application Deployer for dbfunc COMPLETES. Operation time: 296 msecs
    5.2.9 java -jar %ORACLE_HOME%\j2ee\home\admin_client.jar deployer:oc4j:localhost:23791 oc4jadmin oracle -bindWebApp -appname dbfunc -webModuleName dbfunc_web
    5.2.10 java -jar %ORACLE_HOME%\j2ee\home\admin_client.jar deployer:oc4j:localhost:23791 oc4jadmin oracle -bindAllWebApps -appname dbfunc
    5.2.11 Close this command prompt (type exit)
    6. Test dbfunc Web Service
    6.1 Restart OC4J
    6.1.1 Open the command prompt you used to start OC4J in step 4.1.1/4.3.1
    6.1.2 In the keyboard, hit Ctrl+C
    6.1.2.1 Type "Y" and then hit Enter
    08/03/21 18:02:51 Shutting down OC4J...
    Terminate batch job (Y/N)? Y
    6.1.2.2 Note that the command prompt should still be open
    6.1.2.2.1 If you accidentally closed the command prompt just do the following
    6.1.2.2.1.1 Do 4.1.1 to 4.2.2 and then proceed to 6.1.3
    6.1.3 oc4j -start
    Starting OC4J from C:\oracle\product\10.2.0\db_1\oc4j_extended_101330\j2ee\home...
    08/03/21 18:07:57 Oracle Containers for J2EE 10g (10.1.3.3.0) initialized
    6.1.4 Leave this command prompt open
    6.2 Use the Web Service to "Order an Item"
    6.2.1 Connect to Oracle using the user STORE and password STORE
    6.2.2 select * from orders
    6.2.2.1 Zero row should return
    6.2.3 Open Internet Explorer
    6.2.4 Navigate to http://localhost:8888/plsqlsample/dbfunc
    6.2.5 Input the following :
    6.2.5.1 param0 value: 1
    6.2.5.2 param1 value: 1
    6.2.5.3 param2 value: 10
    6.2.6 Click the Invoke button
    6.2.7 A pop-up window will appear having the following contents :
    <?xml version="1.0" encoding="UTF-8" ?>
    - <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    - <SOAP-ENV:Body>
    - <ns1:placeOrderResponse xmlns:ns1="http://db.func.place.order/dbfunc.wsdl" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
    <return xsi:type="xsd:string">Order placed with id of 1</return>
    </ns1:placeOrderResponse>
    </SOAP-ENV:Body>
    </SOAP-ENV:Envelope>
    6.2.8 Go back to SQLPLUS or Toad and execute "select * from orders" again
    6.2.8.1 There should be one row
    ORDER_ID, PRODUCT_ID, CUSTOMER_ID, QUANTITY
    1, 1, 1, 10
    NOTES AND REFERENCES
    =================================================================
    This detailed step-by-step guide was produced with the following article by Jason Price http://www.oracle.com/technology/pub/articles/price_10gws.html

    Success!!!
    I had to grant this permissions:
    call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.lang.RuntimePermission', 'getClassLoader', '' );
    call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.lang.RuntimePermission', 'accessClassInPackage.sun.util.calendar', '' );
    call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.lang.RuntimePermission', 'setFactory', '' )
    call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.util.PropertyPermission', 'HTTPClient.socket.idleTimeout', 'write' );
    call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.net.SocketPermission', 'localhost', 'resolve' );
    call dbms_java.grant_permission( 'WS_TEST', 'SYS:java.net.SocketPermission', '127.0.0.1:8084', 'connect,resolve' );
    As I wrote earlier, WS_TEST is my user into which I load JAX-RPC client. Note that, if you load JAX-RPC client into user another than SYS, you have NOT to use -s -grant public option (wassam wrote about this too). Another thing is that I (finally) didn't load OC4J. To consume WebService I use utl_dbws.invoke(call_Handle CALL, request SYS.XMLTYPE) function.
    voytec001

  • Iphone 5s cannot call out any calls, but still can receive incoming calls and sms

    Hi
    anyone experiencing this problem? After buying iphone 5s less than 2 months which I never did in the past, I could no longer make any phone calls out, yet i still can receive incoming calls and data.
    Could someone kindly assist in this? 

    Contact your carrier. Phone functions are a carrier responsibility. Have them check your account. Are you seeing any error messages?

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