BT Exchange to Home Speed = 0mb

Hi all,
Just got BT Infinity installed 30 mins ago, the internet works, but did a speedtest through BT and this is what i see
http://i40.tinypic.com/1pfhir.png
Is the speed from the exchange to my home meant to read 0mb?
cheers for any replies
Solved!
Go to Solution.

Hi & thanks for the wee tip on the other speedtest, here's the results
FAQ
1. Best Effort Test: -provides background information.
Download Speed
58.66 Mbps
0 Mbps
60.56 Mbps
Max Achievable Speed
Download speedachieved during the test was - 58.66 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-60.56 Mbps .
Additional Information:
IP Profile for your line is - 60.56 Mbps
2. Upstream Test: -provides background information.
Upload Speed
9.37 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 9.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.

Similar Messages

What does speed 0Mb mean?

I've just upgraded to BT Infinity and it seems to be working just fine. I decided, as a matter of interest, to run the speed test. In the resulting diagram, two results were reported - exchange to my home and home hub to computer. On the right hand side I was getting a download speed of 37.7, annotated as "good", and I think I agree that's not bad. I was very perplexed by the figure on the left hand side (exchange to home), though. That said 0Mb (also annotated as "good"). Pardon me? Doesn't 0Mb mean nothing's getting through at all or taking forever?
It's clearly not true. The system is working fine and working decently fast, but 0Mb "good" surely cannot be correct.

it is known problem with that checker try this one BT speedtest further diagnostic test this test appears after the first test completes and post back the results
http://speedtest.btwholesale.com/
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Telephone/bt exchange to home hub...

what kind of difference does this make?
i've had bt broadband for nearly a fortnight now after moving to a new property and switching from aol, stats are as follows...
. Best Effort Test: -provides background information.
Download Speed
0.13 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.19 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.19Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 17:50:02
Downstream: 288 Kbps
Upstream: 857.6 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.0 dB / 5.4 dB
Line attenuation (Down/Up): 53.1 dB / 31.3 dB
Output power (Down/Up): 14.3 dBm / 12.7 dBm
FEC Events (Down/Up): 38508556 / 11169
CRC Events (Down/Up): 19 / 98
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 43 / 72
Error Seconds (Local/Remote): 14 / 50
low connection time because of the amount of resets i've done trying to figure all this out.
i realise this is the same issue as most, but doing the regular speed test always shows the speed coming into the house and speed coming to my computer as very close, so does this mean it's an external/area problem, and not my actual set up? is it the distance from the exchange, and what is that? i read somewhere it is literally the 'green box' found in many streets? i am further from one that previously, but surely these kinds of speeds are not acceptable?
for the set up, there's just one phone and one asdl wire going into the socket through the usual filter or whatever they're called. there is a sky tv wire going into it as well however. the quiet line test gives minimal noise.
any help appreciated.

is it possible for you to connect via a filter direct to the test socket and repost your stats
it is the distnace from the exchange not from the street cabinet (this applies to fibre) than counts for adsl and from your attenuation you are 3.8km line length from exchange.
I would expect a connection speed of about 4/4.5mb on a good line with no noise problems
please stop resetting the connection as you are only making matters worse
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(Another) Recent Exchange Upgrade - Slow Speeds

Since my exchange was upgraded 9 days ago, I have had diabolical (less than 1meg) download speeds.
I appreciate the time to settle down can be up to 10 days, but my speed seems to be getting worse, not better.
I don't have a Hub, I'm using a d-link DSL-G624T wireless router so I can't post any stats (don't know how) but I have run the speed tester, and my results are as follows :
Download speedachieved during the test was - 317 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :11261 Kbps(DOWN-STREAM), 1114 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.53:32.7:47.88 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
I have a feeling something is not right, and don't have a lot of confidence that it will be OK by day 10 (tomorrow).
Can anyone give me any advice or words of reassurance ?
Many thanks !

Hi 156steved
Just dropped you a reply back
thx
Craig
BTCare Community Mod
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Exchange upgraded. Speed increase request.

Hi ive noticed that our exchange has been upgraded to 21cn and would like a speed increase please. i was told this would be done automatically but this isnt the case. Ive contacted the mods also.

by the exchange has changed do you mean you are on a different exchange or the exchange has been upgraded since february?
just need to wait on mods contacting you - you may need to agree a new 12 month contract if you get upgraded now instead of waiting for the rollout
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Re: Drop in speed from 17Mbps to 6.4Mbps

You should be so lucky! I tested my system today and it was the best it has been for weeks. Between the BT exchange and home it was 1.95MB, with a download speed of 1.68MB and an upload of 0.37MB.
Dropped from 17 to 6.4!!! I ask you..... And its costing me £25 a month.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Broadband speed pegged to 2Mb/s

Since transferring to BT broadband last week from Be my internet speed has dropped from 8-10Mb/s to 1.94Mb/s.
Several attempts with the chat line and telephone support have failed to achieve any improvement.
The BT speed check shows exchange to router speed of 8.13Mb/s wifi speed 1.94 Mb/s IP Profile of line 2Mb/s
Why am I being limited when I was promised no fall off in service?

Hi Yorky,
This is a BT Retail Customer to Customer help forum. The only BT presence are the BT Care Team (Forum Mods).
Sorry to hear you're having problems with you BT Retail Services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
1) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. Should be silent but slight hum normal on cordless phone.
3) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
To me it sound like your on ADSLMax (upto 8mbps) service though your ip profile could be stuck at 2mbps but you need to supply all the above information to proceed.
Hope thy helps,
cheers.
I'm no expert, so please correct me if I'm wrong

Exchange Upgrade - Effects on normal broadband use...

Hi,
Our exchange (in Central Scotland) is due to get Infinity in the next 10 months. I've heard that when the exchange is upgraded that normal broadband speeds, particularly in areas which are pretty far away from the exchange, are improved. Does the upgrade, whatever it may entail, generally help with all connections as well as introducing Infinity?
Reason I ask is a house I'm looking at only gets about 0.5 - 1 MB connection as it's very far from the exchange; whereas homes closer to the exchange in this area get around a 16 MB connection. Not sure I can live with <1 MB connection!
Thanks.

An exchange upgraded to Infinity will not improve the connection speeds of those on ADSL or ADSL2+. The only way you benefit from an enabled exchange is to switch over to a FTTC connection if your cabinet gets enabled.
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BT Speed - Slower than previous ISP Plusnet

Hello everybody Lets get right to it shall we.
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:12:14
Downstream: 1.875 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 12.7 dB / 17.0 dB
Line attenuation (Down/Up): 60.4 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 11.9 dBm
FEC Events (Down/Up): 1 / 0
CRC Events (Down/Up): 1 / 5
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 1 / 1
http://www.speedtest.net/result/1689620736.png
http://www.broadbandspeedchecker.co.uk/bimages/80146...
MY BT Exchange:
http://www.samknows.com/broadband/exchange/SWLJ
According to Google maps I am 2.8 miles away but not sure on the distance when the crows flies.
BT Speed Tester Results:
Download speedachieved during the test was - 1413 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
So after having Plusnet for a few years and bad teething problems for most of it I decided to move to BT and have the unlimited package with the home hub 3. Plusnet provided me with speeds between 1.8Mbps - 1.9Mbps using their Thompson Router, on a D-link Router the speeds were the same.
I know that BT owns Plusnet but I thought why not cut out the middle man and go straight to the main supplier, considering others in my street have speeds of 2.3Mbps and over with the likes of Sky, Talk Talk and Supanet, it seemed like a no brainer to go with BT.
My IP Profile with BT is a max 1.5Mbps and the fastest I can have is 1.44Mbps which seems strange considering I had more with plusnet? I complained to BT, the recommended way was to chat online via their chat app which to me seemed a better option. So after my first online chat I was advised that my speed was very low but to wait for 10 days for the line to stabilize from install.
12 days later the speed hits 0.8Mbps which more than warranted my second online chat. They advised me to run the usual checks, the only thing different from my setup was the change in router switching the Plusnet out for the BT Home Hub 3. So we checked everything, Filters, Ethernet Cables, Master Socket and so on....done this so many times with Plusnet and past providers but thought it best to do it all again for the sake of the BT Customer Support.
They decide that it's a network fault and the Noise Margin was to high, a few tweaks on their end and my speed should increase in a day or two. The next day my speed was 2.1Mbps and hooray I could now play Xbox 360 online whilst others used the computers, something I could not do without lag when the speed was 0.8 and 1.4Mbps.
The very next day it was back down to 1.44Mbps and for the third time I had another online chat with BT. They suggested an engineer visit my property for which he did and changed out some internal wiring as he found some errors with my line. After he done his bits and bobs my speed decreased to 1.1Mbps, but he said he had to visit the cab outside to alter some things and then notify the exchange and my speed would increase dramatically in the next 48 hours.
The next day the speed was 1.8Mbps slowly dropping through out the day back to 1.2Mbps and stayed like that until I contacted BT for a 4th time. They ran a few tests and my speed increased but only to 1.44Mbps and this I was told was the best they could do. They advised my not to contact them again in regards to the line speed as this was the fastest I would ever get and they could no longer raise a fault with my line.
So here I am stuck with a measly 1.44Mbps wishing I was back with Plusnet, If I attempt to play online with any Xbox 360 game it is fine until someone in the house uses a computer, even to check their emails, the lag is terrible, my wife and kids are complaining about the internet speed, I have tweaked the computers for the fastest connection possible. Even when I don't go online with the Xbox 360, we still have slow connection when two people are using the computers at the same time.
I have the Xbox update with new dashboard and I also have the Lovefilm, 5OD, 4OD and youtube apps, works great when not using anything else, in fact love film states you can stream movies to 3 devices the same time, but this slow connection basically ties the whole of my family to use one device at a time, a shame really when we all like to do different things sometimes.

It's been like this since install in early November, as my post states they did up my speed to just over 2mbps but it lasted one day and went back to 1.44Mbps. When the engineer came out he change some wiring for me just to be sure and said there were no errors or problems at me end, then the speed dropped to 1.2Mbps on his own device. I then complained again later that day and it went up to 1.7 ish and dropped back to my usual speed of 1.44, a speed that enables only one family member at a time to use any device, but can all use the net if we visit a basic text website with no pictures or flash.
Our PC's and Laptops, Netbooks are all Dual Core, Windows 7 with huge drives and lots of Ram, not that this matters at this time because the engineer tested his own equipment via the master socket.
If I read Sky news then nobody can play Xbox online or stream Lovefilm, Youtube, BBC iPlayer or use any other computer without dreadful lag and slow speed. The speed can cope fine with all over the above when only one person uses it.
My neighbour is with Supanet and he uses his pc upstairs whilst his wife uses her laptop and their son plays online via Xbox 360 all at the same time, his speed is 2.6 at the moment and he lives next door to me?
My other neighbour on the otherside of me has Talk Talk and they get 2.3Mbps...I mean Talk Talk gives them that speed? That truly is amazing for them but forget about BT matching any such speed, they can't even match the speeds I previously had with Plusnet and I thought they were slow

Speed halved after switching from Plusnet

Hi, I wonder if anyone here could help me fix this speed issue. Three weeks ago we switched to BT
broadband from Plusnet, but our broadband speed has now dropped by almost half. With Plusnet (for 4 years) it was usually 4 Mbps, but now with BT is appears fixed at 1.92 using the BT speed test page
(http://www.speedtest.btwholesale.com). I'm testing the usual way, with PC connected to router by LAN cable, no other network connections. I know you usually ask for more detailed BT diagnostics but that test never works (just an error message with a best effort result of 1.92) although it worked before the switch to BT. I've also tested using the main BT.com graphical speed tester. This confirms the speed at computer as 1.93 but says the speed to the house is 6.78. We have Home Hub 4.
Not sure if it's relevant but a week before the changeover we had a BT engineer in to fix crackling line
issues and frequent internet drops. He fixed that after finding two faults up the road and with a cabinet. Line is now clear using the quiet line test.
When we had speed issues a year ago an engineer made some adjustments at the exchange and the speed shot up to 7Mbs before ventually settling at about 4, so the line must be able to take a higher speed than now.
From other posts I wonder if I need an IP profile reset following the switch or the line repairs? I would be very grateful if anyone could suggest how I could get the speed back up.
Many thanks,
Chris
Solved!
Go to Solution.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Fed up with BT already, speed and usage.

I've been with BT from the 1st of April, what a disaster.
Many issues with slow speed, emailed support a few time and had a couple of phone calls back "We're looking into it, will call back withing 48 hours" they never do.
My speed has varied from 350kbps on a good day to 87kbps on a bad day.
Now to add insult to injury I have just had a warning I'm near my 10Gig limit for May, and it's only the 9th !
According to their "monitor" I've reached 8Gig in 9 days, (Which is unbelievable), thats almost 1Gig usage a day, for me thats 8 hours downloading a day.
I was told when signing up (By phone) there would be no reason why my connection speed should'nt be 1Mbps, I even got him to check it twice, but I guess they'll tell you anything to get you to sign up. (Stupid me).
It now looks like I'm going to get charged an extra £5 every month for my pathetic normal usage untill they make me go on a higher tariff and pay extra for my crummy slow connection and very "average" web browsing.
I'm now stuck in a 18 month contract with BT and no way out of it.

imjolly wrote:
due to your distance from the exchange your max speed is 1/1.2mb see here
http://www.kitz.co.uk/adsl/max_speed_calc.php
your line has some noise and you could try connecting to the master/test and checking to see if your speed increases with the iplate. if you are slightly hard of hearing maybe you could get someone else to do the quiet line test just to make sure it is quiet. with your connection any noise will have a bad affect on your broadband.
I agree in that I find hard to believe with that connection you can download 1gb a day
I got my wife to do it the quiet line test.
And how can I dispute my usage with BT, support is hopeless, they are just going to charge me whatever, and make me go on a higher package.
And I'm going to get charged more for this totally crummy service.
I'm regretting the day I returned to BT, and if I could would give them the boot.
Lesson learned, roll on 18 months.

Been trying to get new speed from 8 Meg since Febr...

In December we received a letter stating our bt contract was running out, we phoned up to renew our contract, whilst talking with the sales person we also talked about our exchange that was being upgraded in February to 21CN WBC. They told us that renewing this contract would up us on the priority list for the new speed switch over.
We are still waiting for our line to be changed to the new modulation, we have had numerous calls to bt asking what is going on and why we haven't been switched over yet, only to put through countless line tests and being asked to check our master sockets and filters.
on Wednesday the 25 July 2012 it seemed like I made some progress speaking with someone who actually sounded like they knew what they where talking about over the telephone, they stated that our line would be switched from adsl max to adsl 2 and it would take 48 hours and then it would be done. It's now Sunday and our speeds and modulation are still exactly the same.
Could some one please help it's been months of trying to get anywhere over the bt phone helplines.
Here are my router stats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 02:46:31
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.2 dB / 29.0 dB
Line attenuation (Down/Up):
23.4 dB / 13.0 dB
Output power (Down/Up):
19.9 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
Sam knows exchange link
http://www.samknows.com/broadband/exchange/LCECC
bt wholesale exchange link for speeds
For Telephone Number on Exchange ECCLESTON
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 13.5Mbps; typically the line speed would range between 11.5Mbps and 15.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 13.5Mbps; typically the downstream speed would range between 11.5Mbps and 15.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.
Solved!
Go to Solution.

After talking with the care team My conenction is now on the new adsl 2 speeds thanks to David.
The main reason We were after the new speeds was the new upload speed, it seems my download speed has been improved but my upload speed is still the same.
Would I need to re contact the care team after the 10 days training period on the line training to see about getting the new upload speed also?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 09:58:30
Downstream:
16.99 Mbps
Upstream:
443.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.4 dB / 28.1 dB
Line attenuation (Down/Up):
22.8 dB / 12.8 dB
Output power (Down/Up):
20.0 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
22195 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
205523 / 0
Error Seconds (Local/Remote):
7840 / 21

Speeds have hit a low and don't seem to be increas...

Had Infinfity 2 installed 12 days ago after moving into a new home, speed/reliability seem great for the first 2 days, then constant drop outs for a few days . At this point the connection is solid for between an hour and 3 hours, drops out and reconnects almost instantly, but the speed seems shockingly low especialy for upload.
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:12:34
6. Data rate:
800 / 54000
7. Maximum data rate:
22127 / 84905
8. Noise margin:
24.1 / 8.9
9. Line attenuation:
0.0 / 15.9
10. Signal attenuation:
0.0 / 15.9
Ran the wholesale speed test -
Download speedachieved during the test was - 44.81 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-61.96 Mbps .
Additional Information:
IP Profile for your line is - 61.96 Mbps
Upload speed achieved during the test was - 0.58Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20Mps
Tried the call centre, 2 hours, got nowhere. I understand you only get an estimate from BT but the last person who lived here, i have spoken with them and they also had infinity 2 at the property and got rock solid 72Mbps download and 19Mbps upload. Just looking for some help on achiving those speeds again or where the fault may lie. Many thanks in advance.
Kyle

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
63.4
20
19.9
Available
FTTC Range B (Impacted)
75.1
47.3
20
16
Available
WBC ADSL 2+
Up to 4.5
3.5 to 5.5
Available
WBC ADSL 2+ Annex M
Up to 4.5
Up to 0.5
3.5 to 5.5
Available
ADSL Max
Up to 3.5
2.5 to 6.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
I wasnt home for install, i had a family member here so ive no idea if it was openreach or a contractor, and they cant remember. One thing that does seem odd is that the engineer turned the old master socket into a junction box(theres a telephone only face plate on now but its not wired up inside) and turned an extention at the other side of the room into the master socket.
I dont even own a home phone, i'll buy one tomorrow and run the line test and report results, thanks again for your reply.
kyle.

Help by Forum Mods solved slow speed

Thank you to the replies in the super slow thread where I posted. A big thank you to Stephanie a Forum Moderator who guided me back to a better service and speed than before the issue started.
If you have lost tithe good broadband speed you once enjoyed I recommend you follow the guidance of the Forum Moderators. Like me your frustration will hinder any progress and patience is needed, two weeks in my case.
I had 6 Mbps in November, then down to .25, I blamed BT for capping throttling me, and raged at those on the forum that insisted Bt don't do this ( deliberately ) vented my anger at BT vowing to move to Sky (which I will not).
here is what I know now....
I caused my own problem, I switched the power of the hub when away for a week, the exchange assumed a power cut which would do the same and automatically registers a fault on my broadband cuts the speed to 0.25mbps ( No human BT dictator flicks any switches or choses me maliciously ). The automated procedure of the computers at the exchange is now to monitor my BB connection and if there are no more outages or faults gradually bring the speed back up. For some this will happen over 3 to 5 days. I never had more than 3 hours without dropping tithe connection so that was not going to happen.
I had two unforeseen further problems, a fault on my voice line, BT eng summoned by the Forum Mod, and faulty connection sorted. Still the BB connection was dropping inside a 12houri window. I noticed that there were now as many a 5 Bt hubs and 3 others being offered by my wireless connection. Stephanie then guided me on changing the wireless frequency of my hub, to avoiinterference from my neighbours hubs. Problem solved.
I now have 10.5 Mbps and a very stable connection, I was able to move the hub to the end of an extension ( now I understand the Adsl filter) and use an Ethernet cable to connect to the Sky box for on demand. droop romp or lag on Netflix from the Xbox.
A long post but I hope it will help the frustrated understand the papered problem can be fix and the team here can help, but patience is required.
Seasons Greetings to all the forum and especially the Moderators and Team.
ps. If you are going to correct my description of what happens when the exchange drops the speed don't be to techy, not all BT customerthrill understand.

It is a regular problem i am afraid and will only get worse the more wireless routers that come on line don't worry about the predictive text it winds me up as well
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Rah! Downstream speed issue - 4 months+

I have been trying to resolve a fault on my BB connection since December.
I have the following:
DSL Connection Rate: 8128
IP Profile: 7150
(Perfect connection to the Exchange)
Download Speed: 87 - 200 KBps (from speedtester.bt.com)
I have had a number of complex engineers reset the connection at the exchange, 6Mb+ download speed returns for 24-48 hours then it degrades again.
I'm sure the equipment at the exchange is faulty but they seem reluctant to replace it.
Anybody able to help guide me on this?
Kevin

ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
13.4 dB / 25.0 dB
Line attenuation (Down/Up)
12.3 dB / 6.0 dB
Output power (Down/Up)
12.4 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 1
CRC Errors (Down/Up)
65 / 0
HEC Errors (Down/Up)
75 / 0
Error Seconds (Local/Remote)
65 / 3

BT Exchange to Home Speed = 0mb

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