BT FON / BT Openzone

I apologise if this has been posted previously but I have just signed up to BTFON via my home hub and am now trying to access it via my iphone. I have located the webpage and have been given three choices for customer login being BT Total Broiadband, BT Openzone and BTFON. WI have highlighted and then entered my username and password for BT Openzone but it does not seem to do anything. When I attemot it when highlighting BTFON it says that the E-mail or passwrod are invalid.
Can anyone help?
Thanks

Lets not muck about with it then: make sure that your i phone functionality has not saved any passwords, delete any connectivity to BT OZ/ Fon saved on your i phone. I would suggest you then un-subscribe from Fon, reset your hub, wait 24 hours, then try and connect again, making sure that you try to sign in only as a BTBB customer using your primary BT username and password.
BT Fon members dont have to sign into a Fon connection: your membership is detected and Fon shows as an available network. Indeed your own Hub should show two options available wi fi connectivity, your secure connection, and a BTOZ (which is actually BT Fon) connection. You might like to check that you have two available means of connecting to your hub (ie, your secire connection and Fon "BTOZ" connection) before you perform any of the above.
A note for the forum mods please on this post:-
HTC windows/amdroid users generally seem to be ok with connectivity to BTOZ/Fon. There has been a persistent issue with i phone users on this matter. Although BT dont support the i phone as such, they might consider a connectivity help item, for the i phone on apple UK help pages, as clearly many UK users will be/are seeking to connect via their BTBB entitlement to BTOZ / Fon. Would suggest a note to the apple about this for the different i phone models connecting to over 1 million wi fi hotspots in the UK and the further millions that seemingly exist worldwide.
AQ.
"Welcome to Royston Vasey - You'll never leave."

Similar Messages

HomeHub security concern - Fon and Openzone share ...

I have recently joined BT on Total Broadband Option 3 to find that my HomeHub has opened a BTFon and BTOpenzone connection. I'm quite content with this arrangement, but have found that they all share the same channel. Having done some research, the BTFon describes FON as secure because "BT FON members agree to securely share a portion of their Wi-Fi bandwidth through a separate channel on their wireless router".
I called BT about this but was told only how I could turn Fon and Openzone off - which I'd only want to do if they are compromising the security of my WPA encrypted connection by sharing the same channel. I don't know if I should be concerned by shared channel. Any advice would be welcomed.

Hi Mr Jones.
First of all the youdo not share the same channel, they USE the same channel, much the same as I could be using the same channel as you.
Fon and OZ are a separate thing from your connection, except to say they do use some of your Bandwidth when actually being use by another party, but you should have priority.
As for security, I think its fair to say that it is secure as much as possible, I leave it running and so far no problems, now and again a couple of youngster sit on my garden wall and use it, but I do live in a quiet somewhat "respectable area", but had no problems with it.
Like most it can be cracked if someone is dedicated enough, but there must be easier picking out there, and WPA should protect you.
Ray
Ray.

BT Fon / BT Openzone connection issues

Hi, I have BT broadband and with that I believe I get access to the BT hotspots. I've registered my details on the BT FON website to make sure and it confirms. However if I'm out and about and my phone pics up an openzone hotspot it connects to it but doesn't log in. I open the BT FON app and it gets to the stage where it says 'checking login status...' it stays on this page and doesn't log in. I've checked and my details are correct so why can I not log in to any of these hotspots. I may get 1, once in a blue moon but in general they do not connect. Any ideas as to why? What makes it more annoying is that I end up having to turn my wifi off so I don't keep connecting to hotspots that don't work and then turn it on again when I get home.

There are a number of posts on this forum relating to this problem, you may like to check these first for a possible solution.
http://community.bt.com/t5/forums/searchpage/tab/message?filter=location&location=Board%3ABBOut&q=bt...
There is some general help from BT here.
http://btsupport.custhelp.com/app/answers/list/c/1812
As you see, there are still problems with the service, mostly when a home hub 2 is the source of the FON/Openzone signal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Liability under BT Fon/BT Openzone

With the new legislation going through parliament will I be liable
if someone connects to the internet via my router through BT fon ( I am opted in) and then downloads copyrighted material illegally.
If I set up a BT openzone at a place of business e.g. coffee shop will I be liable if my customers download copyrighted material illegally. Is there anything that I need to have done to show that I have to taken sufficient duty of care.
A clear statement would be really appreciated since what the legislation and the reports of its impact are confusing.
My apologise if this question has already been asked and I missed it in the forums.
Solved!
Go to Solution.

I'm pretty sure this question was answered on the old boards and the short answer was no you are not.
Because FON/Openzone has a different IP address to yours and everyone who connects to it has to log in, so if they did download anything they shouldn't it is easily traceable to someone else not yourself.
That's a quick reply I'm sure someone else will flesh the answer out for you.
Stuart

Fon and openzone on same hub

im just wondering if i should be seeing both openzone and fon on my home hub wireless conections when i look for wireless conections , am i right in thinking it should just be 1 or the other ?
Solved!
Go to Solution.

OK. Irrespective of which phone you have - 'old' or a T2/Hero - was there a point in the set up with BT software (of the 620/710) or the configuring of wireless connectivity with the T2/Hero where you could have selected Openzone/Fon as your primary Wi-Fi network, and not your home hub (I assume your hub wireless key is also displaying as being 'available.'
(There is a known issue with the 620/710 using the BT software about trying to connect to your hub following a BTOZ/Fon connection other than in the home, but stick with the above first).
If during setup, you selected Openzone as your primary connection and not your hub (or have changed the wireless key of your hub/or have a new hub subsequently), this could account for it.
Without star gazing too much, the other option at this stage is to simply reset your hub, and then see what happens.
There are other possibilities as well I'm afraid. Its not a connectivity issue, more a functionality one I venture to think, interesting (but let me assure you, not without precedent).
AQ.
"Welcome to Royston Vasey - You'll never leave."

Bt fon bt openzone help

i have just returned to bt,ive tried to us bt fon or open zones with out success on my laptop,it tells me to connect to bt fon then open my internet, but nothing happens altho its says im connect my web page says could not connect,why. isit instead of going to log in to bt fon page my home page on opening explorer is google ?

Hi and welcome to the forum
Have you had a look at this link here it explains how to connect to a hotspot.
It sounds like you are connected to your own homehub and not FON
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Connecting Wii to BT FON/BT Openzone Hotspot

Hi,
I have access to BT FON which I connect to using my laptop and other devices. Does anyone know how/if you can connect using a Nintendo Wii, as I can't get the login webpage as I would using other devices.
Thanks.

I don't think you will be able to connect to it with the Wii. You could turn your Laptop into a wifi hotspot and use it through that.
If your laptop is Windows 7 or 8 you could download Virtual Router Manager and install it. Set up is very easy. You would then connect the laptop to BTWif as per normal and once connected start Virtual Router Manager which turns your laptop into a hotspot and you would log onto that with the Wii like you would when using your normal home wirelesss network.
You can connect any other devices through you laptop at the same time.

Wifi Bt Fon or Openzone

Help! We have this 'wonderful new gift from BT...ie take your laptop anywhere and you can access all your data! HUH!
Works in the house, however when I take my laptop to my sons house...(which, according to the map is densely populated with Wifi) and did it work?? NOT LIKELY. Rang BT...go through 10 options to get to speak to a human being and no-one can tell me my...other than asking the obvious...'is it a Wifi area? Did you log in correctly? All patronising questions as usual...but no one can tell me why? Has anyone else had a problem if so please help?

It will work fine in your own house, because you will just be logging on to your own Home Hub.
When out and about, most of the advertised hotspots are just other people's Home Hubs. At any given time, not all of them will be switched on, and some people won't even be using a Home Hub (in which case, there's no way you can connect).
To make it worse, the WiFi signal only has a limited range. With my old Hub, you could probably just about pick up the signal if parked immediately outside my house, but if you were the opposite side of the road, the signal would be practically nothing. But then again, I'm opted out of FON, so you wouldn't be in luck here anyway.
In the end, unless you're in a proper hotspot, such as a coffee house or hotel, then it's pot luck whether or not you'll get a signal.

Why Fon and Openzone

Why do hubs put out 2 signals, BTFon and BTOpenzone but both give a choice of logins? Perhaps there should be an BTtotalbroadband signal as well

Hi Chrisrae,
BTFON is the chosen name for the BT WiFi community, this would rule out the need for a "BT Total Broadband" SSID, the reason that Openzone is also broadcast is because BT Openzone subscribers (not necessarly BT broadband customers) can use these hotspots as well as the standard commercial Openzone hotspots found in coffee shops and hotels etc. At one time the Hubs would only broadcast Openzone, however with the succesfull take up of BTFON and its rapid expansion, BT decided to add "BTFON" as an additional SSID so that users could recognise it as being a community hotspot.

Does BT Fon/Openzone work with an ipod touch gen 1...

Hi,
I am a BT Infinity customer and have opted in to BT Fon. I cannot get my ipod touch gen 1 to work with a BT Fon or Openzone network. I can connect to my BT home hub as well as various friends' networks but for some reason I can't get the BT Fon/BT Openzone to work. It sees the network and in Settings-->Wi-Fi Networks I have deleted the initial 10.xx.xx.xx entry (leaving the "192.168.22.22, 192.168.22.23" with no leading space) and it says it has connected. When I go into Safari and try and enter any URL it says "connecting..." but I do not get the landing page (to enter my details) and it eventually times-out with a "Cannot open Page. Safari could not open the page because the server stopped responding" message. This even happens when I try and use the BT Fon part of my home hub!
Any ideas why this isn't working? I have tried various BT Fon/Openzone points and none of them work. Any help would be most appreciated!
P.S. I cannot use the BTFON app as it is not compatible with the ipod touch gen 1 (I have the latest version of the ipod gen 1 software which is 3.1.3).

Well, I've tried various networks and various settings and I simply cannot get the ipod touch to work with BT Fon/Openzone.
I have to say I'm very disappointed with this - it was a toss-up for me to join either Virgin Media or BT Infinity and the only thing that swung it was the opportunity to use BT Fon/Openzone points when out and about. I think I've made the wrong choice as it is pretty useless to me now.
Also, the BT Fon website claims that in the area where I work there a lots of BT Fon/Openzone networks but I spent an entire lunchtime walking around with my ipod checking the available networks and only found two - both with fairly weak signals that occasionally disappear and reappear. Anyone else noticed this too?
I'm fairly sure it's not my ipod as it will happy connect to my homehub from the bottom of my garden which is around 30 metres away from the hub.
Another disatisifed BT customer.

Openzone and BT Fon

BT it seems is a terrific technical and innovation organisation but communication with BT is so complex. Kafkaesque is a good word for describing the bureaucracy. Or maybe I just can see the obvious.
In any case, I am keen to use BT broadband while at work where I can pick up an openzone signal. It is strightforward to connect and the connection works well. The point is that I cannot tell exactly what I am using; BT Fon, BT openzone or BT total broadband and what this means.
When I connect and start internet explorer a page come up asking me to log in with one of those three options. I tried to connect to BT Fon because I know that that is free of charge but without success. I have successfully connected with BT total broadband. Now does this mean that my online minutes are being used up? I imagine that had connected with openzone that would be the case. I don't mind! But, if so, I would like to know how many minutes I have used, I can't find this out.
I will be doing "online marking" in a few days and want to know if I need to pay for access but if there is no need and I have successfully connected with a free service that's even better.
Am I being stupid, I wanted to write and email to someone who knows about this but cannot find an address.
Please advise me somebody.
Solved!
Go to Solution.

Chomsky would have something to say about the communication as well
For Option 3 customers:-
BT Fon is free-unlimited. You have to sign up to use it.
BTOZ is 500 mins pcm.
If you are connecting to BTBB whilst at work (ie not your own hub) it sounds like you are connecting to an unlocked hub, or a freebie that someone has made available.
Check you Fon status here:-
http://www.btfon.com/
A Fon connection should show as available (without logging in). BTOZ you have to log in on the landing page with your BT username and password.
Hope that helps.
AQ.
"Welcome to Royston Vasey - You'll never leave."

Multiple users on fon openzone

Hi can all my family connect to FON or openzone when out and about at the same time?
They all use it when at home! if so do they need there own usernames and password or do we all use the same one?
Solved!
Go to Solution.

You would all have to use the same one as the primary e-mail address and password is the only one accepted. Not sure about concurrent logins. If it works at home, then it would probably work when away from home.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HTC Desire Hd wont connect to openzone or FON

My HTC desire HD shows the WiFi symbol, shows that I'm connected to fon or openzone, but does not work. Happens all the time. Anyone got any suggestions or similar problems.

I have the BTFon app installed, but use another app to freeze it when it's not needed. For me freezing the BTFon app stops the random connections to fon/Openzone when I want to use my own WiFi point. The only issue some users have with using a freezing app is that it needs a phone that's been rooted for it to work.
You could try another browser in the phone - I found some wouldn't allow me to browse the WWW
(my default browser does allow this)
The other major issue at the moment is that the hub2 has been caching all WiFi traffic, even those not trying to use BTFon/Openzone. This causes the hub to lock up, preventing connections. BT are sending out a firmware update to stop this. Also for some unknown reason, random hotspots that have worked perfectly suddenly stop, for them to work again. But 100% agree, very frustrating
-+-No longer a forum member-+-

Disabling OpenZone & FON

Bit of a strange one,
We got infinity 13 days ago and have been experiencing wireless drop outs for the last 5-6 days, ive looked at the connection settings in the hub and it says its been connected for 5 days so its definatly the wireless thats playing up, its not just my laptop that loses the connection, 2 others do and trying to play CoD on the ps3 is a nightmare. all equipment still stays connected to the hub, just without internet connection for 1-2 mins.
Ive tried all of the channels and used the wifi channel software to select a free channel thats around my area, ive made all the equipments IP addresses static and still to no joy. all i can think of is that the bt OpenZone and FON, which is being emitted (correct me if im wrong) from the hub at the same time as the internet signal, is conflicting and causing the wireless connection to drop.
We didnt opt into FON or OpenZone but ive read that new customers are automatically opted into this service. is it worth opting out to see if this problem goes away or should i go down other routes so solve it?
Any help welcomed

With regard to your wifi woes:-
In their infinite "wisdom" some technophobe at BT has decided that, apart from subjecting you to 2 networks you don't want or need, they will automatically put them on the same channel as your own network, creating interference between them and causing none of them to work properly.
Unfortunately, this affliction is common in the telecomms industry, where the "bright ideas" of the marketeers come before customer experience and little thought is given to practicality and effectiveness.
"automatic channel selection" is marginally better than the defaults of most routers (channels 1,6, and 11) . . . or at least it would be if it worked. While few other channels were in use around me (verified using 2 network sniffers on separate PCs) it happily chose channel 6 (a bad idea at any time for the reason given above) when there was already another network present on that frequency and none at all on several channels including all of 2-5!! (ideally you want to be 2 channels away from any other network with high signal to noise ratio (SNR))
To then cause channel congestion by placing 3 separate networks on the same channel from the same router with the same signal strength is utter lunacy.
Congrats BT - another result from the ministry of **bleep** design!

No BT FON or BT OpenZone SSID being broadcast from...

I've been using BT for just under a year now. When I first installed my HomeHub2 I had 3 SSIDs broadcast; my own private, BT FON and BT OpenZone. For some reason I now only have my own private SSID available and I can seem to get BT FON available again.
I've tried opting out of BT FON and then opting back in again to no avail. I've also tried a full reset of the HomeHub followed by an opt out/in, but no change.
Can anyone explain why I've lost the ability to use BT FON and OpenZone. It was quite useful if friends visited and saved them using my monthly bandwidth allowance.

Hi Spillpot
I can check and see what status we have your for your FON opt in/out.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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BT FON / BT Openzone

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