BT Fon misleading information

First post and it's a moan !
I quote from the folded card information I received with my Home Hub package:-
"As a BT Broadband customer you and your family get: FREE Unlimited wi-fi"
I now find from looking on the forum that it is only the primary email that get access to Fon. How is that including the family with their sub account addresses?
Allan

sub accounts will not work but there is no limit on the number of time the primary email can sign in - just one problem in that you have to enter your primary password on each device
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Similar Messages

Rude and misleading information from the "vendor center".

I am amazed that Verizon Wireless thinks so little of me, as to let THIS contractor answer questions on their behalf. I have had a very poor success rate when calling Verizon on the weekends. Now when I call, first and foremost, my question is, "Are you a Verizon Employee or a contractor/vendor"? If they say, "contractor", I say, thank you... I will call back.
I have been told equipment is compatable with my plan... it wasn't.
I have been hung up on for asking if I was speaking to a Verizon employee.
I have been lied to about whether or not they were a Verizon employee.
I just spoke to an agent who said Verizon is closed on the weekends and the Vendor Center answers all calls on the weekend. I told him, that can't be, I just spoke to a Representative who identified herself as a Verizon Wireless employee and not a vendor or a contractor. He asked for her name and when I told him, he said, "she works here at the vendor center".
So, now, I am at a loss... I can no longer trust that I am talking to an actual Verizon Wireless Employee (which to me is "night and day" different).
I do not, normally, post my thoughts online but today I was so fustrated that I thought, I need to do this. And hopefully, if enough of us "need to do this", things can get back to normal...

who ever said that vzw is closed and that vendors take the calls on weekends does not know what they are talking about. verizon AND vendor call centers take calls 7 days a week. that being said, vendor and direct call centers receive the same training, and have access to the same information. i worked in a vendor call center for vzw for 3 years, and i have been told just as much incorrect information by a direct verizon employee that has not used his/her resources to give a correct answer, as i have a vendor center. there is no difference.
I can honestly say there is NO difference between getting a direct vs vendor center. as for hanging up, we do not hang up on customers, we wouldn't if we wanted to, the call is recorded and we would just get ourselves in trouble(direct or vendor, same thing).
I have seen direct centers sell a person a phone saying it will do something it can't, or that a feature wont change, but it does. i have seen vendors do the same thing.
what you are saying here, would be the same as being in the hospital and having two nurses work with you. one works for the hospital, and the other works for an agency, but has been serving that same hospital for 5 years. and when you find out, you refuse to work with the agency nurse. she knows just as much as the hospital employee does, follows the same rules, and went to the same schools...

Hp Deskjet 3525 problem with 364 ink - misleading information

I've bought original 364 ink. 364 ink because after Printer installation in my Operation system i have "HP Deskjet 3520 series" Printer plus Printer Software is identifying it as 3520 series Printer.
Keeping it in mind I bought Ink 364 for 3520 Printer but this ink is identified as "incorrect cartridge", after detailed investigation I've discovered that on the bottom side of Printer i have small label with information that my printer is 3525 model, after further investigation it appears that i need different kind of INK.
OFC I'm unable to replace already opened INK in the place where i bought it.
FYI even driver for 3525 printer is named 3520.
Question: Is there a way to activate 364 Ink in my 3525 Printer ? or the only way is to buy another INK (655)
This question was solved.
View Solution.

Hello Milosz123,
Welcome to the HP Support Forums!
I am sorry to hear about the confusing information regarding which inks need to be used in your Deskjet ink Advantage 3525. From the information I have been able to find, the inks used are the same.
There could however be a different number depending on the region or location you bought / use the printer.
Try the steps outlined here: 'Incompatible Ink Cartridge' or 'Ink Cartridge Must Be Replaced' Message Displays on the Control Pan.... If those steps are unsuccessful, I would then suggest calling HP's Technical Support to see about further options for you.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

BT Credit Cards Misleading Information AGAIN

Having done a search before posting this I noticed there was an old post regarding the maximum limit of £75 cashback being able to be earnt in any "rolling" 12 month period with a BT credit card. The post was designated "solved" as the person concerned had received an explanation regarding old and new credit cards - new were recived after 2009.
Today having spent over £800 this month on my "new" card I started using in 2010 MBNA informed me that I had exceeded the allowable £75 rebate and couldn't get a penny off my bill this month!!
JUST CHECKED AGAIN and I must have had my card before the 2009 deadline as I seem to have been getting the higher rate rebates - just been getting too many and so fell foul of the £750 limit.
I'M HAPPY NOW as it seems virtually impossible to get more money using the "new" card!
Solved!
Go to Solution.

When the High Street banks begin to offer telephone, BB and TV, then I might start to think about having a BT credit card
AQ.
"Welcome to Royston Vasey - You'll never leave."

Re: Totally misleading information in flyer and price tag for the Dell Inspiron 1764 i5 laptop

I am looking for buy my first lap top, I was sold on the Dell 1764.... I decided to do a quick search first. I was concerned when I read your comments. Would you recommend this computer?. This will be my first lap top, I am about to retire. My uses are mostly to download pictures, music, pay bills, communicate with my kids and grandkids and do some searches as I am now doing. If you do not mind let me know your recommendation.

That laptop would suit your needs, yes. Almost every laptop would, an the i5 series is a perfect midrange device.
Why do you say the price is misleading?
I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox

HT5622 Misleading information

Purchased MacBook Pro on 06/12/13 on finance, the policy states delivery 1 to 3 working days, today when called to track the order I was told that the product will be delivered between 16 and 18 of December, so where can I complain?

Where does the policy state 1 to 3 business days? Does it really say 1 to 3 business days after it is shipped or after it is ordered? Has your computer shipped yet or is it still being manufactured? You'll know when it ships when you get a notification that it shipped.

Weather widget iOS 6.0.1 misleading information

From Russia with love!
When I had the iPhone 4 with iOS 5.*.* weather widget worked fine.
Now I still have My iPhone 4 and My new iPhone 5, as well. iOS 6.0.1 both of them right now!
I live in the city (Morshansk, Russia) — not in the district around the town.
I want to make it clear. 2 years I always saw correct info in the Notification Center. I mean I saw Morshansk always.
But now I constantly see some districts around — Skol'niki, Ust'e, Korshunovka and maybe others in My NC right now.
Skol'niki, Ust'e, Korshunovka is just a small districts around My city, and I've never been there!
It started when I upgraded to the latest version (6.0.1) both phones — iPhone 4 & iPhone 5.
Look carefully at the screenshot:
Green — Morshansk area.
Blue — I visit almost every day.
Screenshot from My home 1 [2:40 pm]
Screenshot from My home 2 [2:41 pm]

I've had the same problem since the update too. The temp no longer shows and it doesn't update. I was hoping they would push a new release to fix it but, it's been awhile and I've given up hope. You're not the only one with the problem tho!!

Misleading ADH Information Provided By Best Buy Associates

Let me start by saying that Best Buy WAS my most FAVORITE store UNTIL walking into store on 03/08/14 in Alabama. I am a 31 yr old customer that has been purchasing electronics from Best Buy since 2003. The management and sales associates in the store I normally go to is AWESOME! Now I would be one of the first to say that "Yes, it seems that Best Buy's T&Cs on GSBT/GSRP/ADH Plans change often." Whenever I go into any Best Buy, I look at the little pamphlets that was given out when you purchased any GS protection plan. I notice they looked different from time to time. Maybe a different color or size. I mean, go to <http://www.geeksquad.com/protection-plans/terms-and-conditions.aspx> and look. It goes back to July 2007. Has it always been available online? Nope. The first extended warranty/protection Plan I purchased was on a laptop purchased in 2003 when I left for college. I don't see it on there. So it's very safe to assume they haven't always been readily available and from looking at previous comments and posts after googling "Best Buy ADH 2012," I see I'm NOT the only customer that has been mislead by the sales associates on ADH. Why not trust that the employees are explaining important details? I mean SOMETIMES you're handing me a pamphlet with the T&Cs and giving me misleading info that you claim is in there. But at the time I had every reason to trust and believe the associates are providing me with important details and accurate info that is found in what you're placing in my hand (I've been to MANY Best Buy's and purchased MANY things from each Best Buy depending on where I'm at at that time).
In 2012 I bought two iPads (3rd generation). I bought one 16gb and a 32gb along with ADH for each one (one for my parents and one for myself). And like any electronic device I buy from Best Buy, I was ALWAYS told, "Don't forget to purchase the protection plan!" Well, if you look at my history, I ALWAYS purchased the "extended warranty" or "protection plan." Like I said, when I moved away for college in 2003, I purchased a brand new laptop, had GS to hook it up and also paid for the "extended warranty" as it was called at the time. I never had to use any warranties or protection plans I purchased. I purchased protection plans on the 2 laptops I bought, a washer and dryer I bought (that was stolen when I went on vacation) and also the new ones I purchased to replace the stolen set, a washer I bought AFTER I moved (because mine was in storage and I damaged my parents older washer by overloading it with a comforter) and even on cellphones I've had in the past. Basically, if Best Buy offered it on a device, I purchased it because I felt confident that if ANYTHING went wrong, Best Buy would take care of it. Why?? Because that's what I was told when I purchased it. Now, that being said, my parents are 66 and 70 and not in the best of health. Last year, my mom dropped the iPad and broke the screen. I was confident that Best Buy would replace it with a new device like I was told. I get to the closest Best Buy to me (which is an hour and fifteen away from home; the original store where I purchased them is two and a half hours away). The iPad still powered on but of course the glass screen was shattered. Who wants to use an iPad with cracked glass and risk cutting a finger? Well, low and behold, that store reprinted the receipt and replaced the iPad 3rd gen with a NEW iPad 4th gen (there were no more iPad 3rd gen at the store) just like the sales associates said. No questions asked. No hassle. No problem. I don't even work for Best Buy but yet ANYBODY I talked to (friend, family, stranger in the store), I would push "protection plan...get it!...it's worth it!"
March 7th, 2014, while working, I accidentally dropped my 32gb iPad and cracked my screen. I had already made plans to go out of town on March 8th so I did my research and saw there's a Best Buy an hour away. I was confident that Best Buy would replace my device in store so that Monday, March 10th I would be able to go back to work and have a working iPad that's not going to slice and dice my fingers up. I get to the GS desk and I gave the GS agent my phone number to reprint my receipt so he could go ahead and replace my iPad. (Why was I so confident? My parents iPad was replaced with no issues). Well the GS agent proceeds to tell me that "Your iPad qualifies to be replaced with a refurbished iPad. Would you like to pick it up in store or have it shipped to your home?" Excuse me? Refurbished? Picked up or sent to my home? No no no. Now, I told him, "When I purchased the iPad (that I paid $599 for BRAND NEW) and the 2 yr ADH, I was told by the sales associate if anything happened to it, any Best Buy would swap it out in store with a new device that way I wouldn't have to go without." He proceeds to tell me, "The plans have changed. It might have been that way when you purchased it but the plans have changed since 2012." (Thank goodness I didn't go in the store by myself. I had two friends with me that heard all of this non-sense). Now it's always that if the T&Cs change after you purchased yours, they have to honor the T&Cs that you had from the beginning. That's like a cellphone company telling me "You cannot keep your unlimited plan because we don't offer it anymore." You can't do that. So because the company changed the T&Cs AFTER I purchased it, you're not going honor what that??? So I asked for a manager. The GM of the store comes. The same thing I explained to the GS agent, I repeated once again to the GM. He says the same thing the GS agent said. By then, I'm in shock and not only is my blood pressure going up, I'm getting more and more upset thinking about each and every ADH/GSBT/GSRP I purchased (and didn't use EXCEPT for one). Then my mind went to everybody that bought an ADH and was mislead with the same T&Cs shared by the sales associates. The GM then goes on to tell me, "Your iPad is still functional. You can keep it until your refurbished iPad comes in." I'm looking at my iPad and I run my finger across it and I feel sharp pieces of glass. I asked him "What if I cut my finger?" He then opened his mouth and let the CRAZIEST thing come out. He said, "I can discount a Zagg Invisible Shield for you if you would like." I'm thinking "what kind of FOOL does he take me for????" Seriously???? (1) You COULD replace it but you won't (which he stated it's at HIS sole discretion if he wanted to replace it or not but because the computer said send a refurbished one, he doesn't want to go against that) and (2) You want me to BUY a invisible shield that you're going to discount??? That's WHY I purchased the ADH (so I wouldn't have to spend any money later on if something happens to it). So I told him to go ahead and send it but I'm not happy about and I would call and complain about it. I now have to go to work Monday and Tuesday without the iPad I DEPEND on to do my job. I refuse to pay for a screen protector when I know the iPad could be exchanged there in the store.
I NEVER thought I would live to say "I will NEVER EVER spend another dime in Best Buy or any affiliates they may have from today going forward unless the problem is resolved." I JUST spent over $1400 in Best Buy a couple of weeks ago on a PS4 (ADH as well), 3 PS4 games, an iPod Touch 32gb, a griffin case and a set of headphones. I will be canceling that ADH on the PS4 ASAP. It's not worth it. It's not worth the hassle. My friends that witnessed all of this have now been turned away from a business that I once loved. Is it because I told them to turn away? No. It's because they know that that is poor customer service and misleading info that was provided. They've even purchased ADH on devices they've purchased and was provided the SAME misleading information that I was provided (and I'm talking about three different stores providing each of us with the same exact information). I know that myself and the two other people that were with me today will not hurt Best Buy's business by not returning and buying electronics from there. But everyone knows that one unhappy customer will go back and tell a family member or friend what happened. And that family member or friend will go and tell another family member or friend that will tell another........it then turns into a chain reaction. Do I wish anything bad on Best Buy? Nope. What I do wish is that (1) my iPad is replaced with a NEW iPad 3rd gen or better (ain't no going back to a 2nd generation) and (2) Best Buy needs to retrain EVERY employee (manager, supervisor and regular associate) to make sure instead of saying "With ADH, if anything happens to it, bring it back to any Best Buy and we'll replace it in store!" the associates need to be truthful and say "With ADH, it is at our sole discretion to replace the device in store OR have a refurbished device sent to the store where you can pick it up when it comes in or either we can have it sent to your home!" But that's too much like being right. I now see it's all about getting a sale and getting numbers up. It's not about providing excellent customer service cause if it was, I would've walked out of that store with a new iPad. I am literally SICK just thinking of the thousands of dollars I've spent in Best Buy. Lesson learned though.

Hello,
There is very little more frustrating than having a device that you use every day develop a need for service, whether through defect or damage. I've had similar situations arise myself and been aggravated too. It's also important to live up to the terms of our agreements with you and our other customers -- in this case the written Terms & Conditions of the Geek Squad Protection plan you purchased. Further, it is imperative that we communicate how the coverage works accurately. I regret any miscommunication that there may have been about how the terms of your plan would be fulfilled.
The Geek Squad Agent's choice of language was unfortunate. You're quite correct in that the terms of the plan do not change once it's been purchased. However, the process by which we fill those terms can be subject to change. We reserve the right -- as stated in the Terms -- to provide a refurbished unit to fulfill our obligation under the plan.
We cannot provide the refurbished unit to you without taking possession of the damaged unit. The Agent at the store should have been specific that if you kept the damaged iPad to use in the interim, the replacement could not be shipped to you, but rather to the store for this reason. Please know that I apologize for any inconvenience to you.
Finally, I'm wholly disheartened to read that this experience may prompt you to change your future shopping destination. It is my hope that you will give Best Buy another chance to win you over one day soon. Thank you for taking the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

False/misleading package status

Situation
Our package status often gives us misleading information. I am wondering whether other people experience the same and/or have found solutions (see Data for more details)
Data
- On BPC 5.1 SP5
- Erroneous Status
1) When Progress shows "Completed", it actually fails at "Convert data" step - "Failed in 1 sec"
2) Our data package downloads flat file from BW's FTP server and import to BPC. Sometimes we have new members and the log will show those "rejects". What's weird is that such rejects log don't show consistently. For example, the log file would show "rejects" today, but even if I don't do anything (i.e. adding those rejects as new members to my dimension), the next day the log would "The values in the source data are same as the database". The same flat file is being fed to BPC, and what was rejected still are included in the flat files because we are running on total snapshot rather than "delta".
Question
Has anyone experienced these issues?
Thank you!
Brian

Brian,
Here is my answer.
1. When convert fails in a second, it means data file doesn't exist or something wrong.
2. The values in the source data are same as the database.
    when you import with clear option, data manager compare it with current data in the fact tables before import,
    If it is exactly same, it shows that error message and will not import.
    Why does we need to import exact same data? That's why DM shows that message.
I hope it will help you.
James Lim

Skype Wifi Billing.... Misleading?

So, i'm at an airport and I just decided to use Skype Wifi instead of the default airport billing. Seemed that $0.09 per minute worked out to a better rate than the airport. Skype says you are "only billed for the minutes you use". However the second i signed in I was charged about $3. Then i accidentally logged out after about 5 mintues, logged back in and was charged ANOTHER $3.... there is no per-minute anything going on here. It seems Skype has a seriously misleading information going on here.
It seems to actually bill in chunks....

Here is how it works: when you connect to Skype WiFi, it reserves Skype Credit for a 30 minute session. Once you Disconnect, it charges only for minutes used and the remainder is returned to your Skype Credit balance.
Please note that you must Diconnect in the app first (not log out or kill the app), otherwise it might still charge you for a full 30 min session.
You may also contact Customer Service and ask to investigate, if you are sure you did press Disconnect.
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
Подписки | Цены

Pacman-key wiki: Incorrect information

Good Morning all
The new pacman-key wiki has some misleading information within it, that should be corrected/clarified.
https://wiki.archlinux.org/index.php/Pa … e_checking
specifically
Edit /etc/pacman.conf and uncomment the following line under [options]:
SigLevel = Never
try it. The repositories are below this line and therefore the parser takes the last invocation of the SigLevel (global) option at a local level and doesn't honour the setting. You also need to comment any 'SigLevel' lines within the [core], [community] or [extra] repositories.
It should be clarified because it causes confusion.
Thanks
GregW
Last edited by GregW (2012-01-25 10:52:44)

It is a wiki... edit it.
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Oh well, nevermind, i've mentioned it.

Release 1 Portal "monitoring tab" disappear in release 2 Portal

Can anyone tell me where is the Monitoring tab(release 1 portal) in Release 2 Portal under the Portal home page?

The Monitoring tab was removed in Oracle9iAS Portal Release 2. The reason for this is that a number of the reports that existed in Release 1 are now sometimes reporting misleading information. The main reason for this is the efficiency of the caching in the middle-tier (e.g. Web Cache and the mod_plsql cache) which prevent all web requests hitting the Portal Repository where the reporting data gets updated.
We have however replaces a number of these reports with new reports that work off middle tier log files, and which provide a more accurate picture of the actual requests being made. We do have longer term plans to provide a more comprehensive set of reports.
For details of the middle-tier log based reports, check out this link on Portal Center:
http://portalstudio.oracle.com/servlet/page?_pageid=478&_dad=ops&_schema=OPSTUDIO&7655_MAINPAGE_39847486.p_subid=33710&7655_MAINPAGE_39847486.p_sub_siteid=73&7655_MAINPAGE_39847486.p_edit=0
Regards
Greg

Workflow API

Hi Folks,
Are there any workflow API that could be used in third party tools (java based), basically we want to monitor workflow notifications from third party tools and send the notifications to different channels like email, SMS and other applications.
Thanks in Advance,
Anil

Sheesh... I am sorry my original post offended you and I did not know that there was a rule against answering someone's question after someone else had answered it.
This is not to prove that I am right, it's about SDN community and correct information appearing in a searchable forum that is not misleading. Please do not see this as a personal attack. If I have a different opinion I will say I disagree, if I know something is wrong I will say so. If you post on a public forum you should be prepared for criticism when wrong (as I have been too).
In my first post I made no reference to your post whatsoever but merely responded to the original question in a polite and helpful manner, yet you responded to me that "Everyone knows what WAPI stands for..." (complete nonsense and a little rude) and misleading information about remote-enabled functions. (BTW, I did have a look on my present system and found only one that wasn't).
For the record (and to help Anil and anyone reading this):
WAPIs, BAPIs and whatever xAPIs should follow certain rules, amongst others: no dialog, no exceptions, no COMMIT WORK, be remotely callable, should not access memory or call transactions or reports. You can research this yourself. As APIs are released for customer use, SAP are obliged to correct their functions if they don't follow the rules.
Concerning SRM-Wapis, I have never seen them so I may be technically incorrect here (and a little surprised to find out they are in an ECC system) but should still only be used in an SRM context.
Then again I did say "unless the sap doc is incorrect" and curiosity got the better of me so I had a look in the help. Accordingly "The released function modules of the SAP WAPI interface are in the development class SWR .". I guess SRM WAPIs are in the SRM docs... go figure
Cheers,
Mike

Who in Creative has ultimate responsibility for customer suppo

Thank you to the moderators for getting Creative to act on my problem. Unfortunately though Creative have continued to 'stuff up'.
I have tried to escalate the problem but support continually refuse to provide contact details.
Below are extracts from my correspondence with Creative since I last posted. Note: I have excluded Creative's replies for privacy reasons.
Correspondence #56
(removed),
Thank you for replying to my email. When I spoke to Alvin on the phone he promised to send me an updated warranty form and asked that I address any future problems through him. It is well over 50 days since he telephoned me and to date I have still not received a copy of the updated warranty form as promised. I initially advised him of this latest faulty unit, however since he has not replied to either of my emails I unfortunately have to bother you.
I have packaged the unit as requested and it is ready for your courier to collect.
How do you want me to communicate with the courier so I can be sure there is someone home to give him the parcel?
In regard to your statement?
?As mentioned previously, the service charge you had paid is use (sic) to cover the CUSTOM TAX that has already (been) imposed on the replacement unit. It is not for purchasing a new 2 months warranty.
Your comment is at odds with Creative Australia who believe they charged me $55 for a second warranty. The $55 invoice I received from them clearly stated the item I was paying for was a ?Warranty that is wording of the item that was actually printed on the invoice ? there was no mention of Customs Duty or anything similar ? the invoice simply said I was ?purchasing a warranty for $55. ? so lets finally agree on that. So as you can see irrespecti've of what they may have led us to believe, they actually charged me for a second warranty, not customs duty.
Also in regard to the comment?
?out of goodwill?
I have never heard such spin. I certainly do not think for one minute that Creative have done me any favours. I do not consider a saga involving 56 emails, unanswered requests for contact details, two faulty units, multiple promises not met and being fed misleading information as being a sign of ?goodwill?.
These comments are not directed at you personally (removed) as I know you are forced to ?spin the company line?.
I await your instructions as to how you want to arrange for the collection of the unit.
Have a nice day.
Thanks for your help,
Regards,
Nigel
Correspondence #57
(Reply from Creative)
Correspondence #58
(removed),
Thank you for replying to my email and arranging for Creative Australia to collect the unit.
The good news is that Toll Ipec have already collected the unit.
However your requestI had informed the relevant department to contact you directly for arranging the collection. ?was ignored.
No-one contacted us to arrange a collection time. They were just lucky someone was home at the time the courier called.
I don?t know who ?the relevant department? is within Creative Australia but they didn?t follow your instructions
Thanks for your efforts.
Regards,
Nigel
Correspondence #59
(Reply from Creative)
Correspondence #60
(From Creative asking for proof the product is under warranty)
Correspondence #6
(removed),
I am turning to you for help as you appear to be the only one at Creative who knows what is going on.
You may recall I asked for someone to contact me so I could arrange for someone to be home to give the faulty unit to the courier ? an instruction you passed on. However your requestI had informed the relevant department to contact you directly for arranging the collection. ?was ignored. Last Friday the courier turned up out of the blue to collect the unit. No-one contacted us to arrange a collection time. They were just lucky someone was home at the time the courier called.
Then yesterday, Tuesday, I receive a phone call from Creative to arrange a suitable time for the pick up. I informed the young lady it had been picked up four days ago.
Now I receive an email from ?Fred? asking if the product is still under warranty and asking for proof of purchase etc.
What is going on?
Doesn?t anybody speak to anyone else at Creative?
Doesn?t Creative use a CRM system?
Unfortunately I am not able to give him proof of my warranty as I am still waiting to receive it from Alvin (it is now over 60 days since he promised to send it to me.)
On a positi've note just to let you know I have appreciated your help through this saga and have posted the following compliment in the Creative forums?
?Whilst I have been let down numerous times by Creative, credit where credit is due, and I would like to acknowledge the help I have received from (removed) at customer support. Sometimes you can tell he has been forced to 'push the company line' but has always passed on requests to other departments.
(removed),
Can you please?
. Get Alvin to send me the adjusted warranty.
2. Inform Fred the unit is well and truly under warranty and that I will not be paying one more cent.
3. Arrange to get it fixed/replaced and returned to me post haste.
Regards,
Nigel
Correspondence #62
(Reply from Creative)
Correspondence #63
Alvin,
You promised to personally look after me if I experienced any further problems and asked that I contact you directly, hence this email.
My second faulty Creative Zen Micro was collected by Toll Ipec on Friday st September 2006 to be taken to Creative for replacement.
It is now Monday 6th October, 46 days later and I have not received a replacement unit, nor any correspondence to explain the delay.
Would you please:
(a) Advise when I will receive the replacement unit
(b) Take note that I expect Creative to add the 46 days to my warranty period which will now expire on August 2007 plus one day for every day until I receive the replacement unit. If this is not acceptable please provide me with the name of the Australian manager so I can take the matter further.
(c) Provide me a copy of the updated Warranty form as you promised over 00 days ago.
In correspondence #62 (removed) stated ?I had notified our Australian Service Center regarding the following matter and they will be processing your replacement as normal.
Please advise what Creative classifies as a ?normal time for replacement?. Should your reply be greater than 46 days I will understand my expectation was too great and wait accordingly.
I await your response.
If you would rather I take my problems to someone else please advise.
regards,
Nigel
Correspondence #64
(removed),
I received this reply when I sent Creative #63 to Alvin Rebulado.
?Recipient address rejected: No such user ([email protected])?
Would I be correct in assuming Alvin no longer works for Creative?
If so would you please either (a) follow up for me or (b) advise to whom I should address this matter.
Regards,
Nigel
Correspondence #65
(Reply from Creative)
Correspondence #66
(removed),
In your email on 7th October 2006 you stated?
?You may wish to know that I had escalated the following matter to the relevant personnel for further follow up. Please allow us some times (sic) to process it.
I have not yet received a response.
How long does the ?relevant personnel? need to ?process? this problem? The unit was collected on st September 2006 and it is now 3rd November 2006.
Please provide me with the name and contact details of the ?relevant personnel? to whom you escalated this matter so I can contact them directly.
What does it take to get people at Creative to ?do their job?
I repeat the points made in Correspondence #64?
Would you please?
(a) Advise when I will receive the replacement unit ? I am not interested in you ?passing the problem? onto some mystical ?relevant personnel? or ?responsible department? just find out for yourself and let me know. If you are not capable of doing this please give me the details of someone who can.
(b) Take note that I expect Creative to add the period of time from when the unit was collected until I receive the replacement to my warranty period. As of today this is 63 days which means my warranty will now expire on 8 August 2007. If this is not acceptable please provide me with the name of the manager who has rejected this fair and logical request so I can deal with that person directly.
(c) Provide me a copy of the updated Warranty form as promised by Alvin over 20 days ago.
I hereby advise that if I do not receive a suitable response to my questions I will publish this complete saga on the net in an effort to reach ?someone? in Creative who understands customer service. If you or Creative have a problem with this please advise me in writing. Unless I hear otherwise I will take it that Creative are happy for me to share my experiences on the web.
Yours in anticipation,
Nigel
Correspondence #67
(removed),
Another week has been and gone and yet again I have not received a reply.
Would you please provide me with contact details for the Creative employee who has ?ownership? of this matter.
If you would rather I simply report my problems through the Creative discussion forum please advise.
I eagerly await your response.
Nigel
Note: Edited to remove the advisor name. Do not post up advisor name in future.Message Edited by Jason-CL on --2006 04:37 PM

<pre>Another week gone and still no word from Creative.</pre><pre>Below is my latest request...</pre><pre>Correspondence #68</pre><pre>(Yes after 68 emails the matter remains unresolved.)</pre><pre></pre>[size="2" face="Courier New">[Name of recipient deleted for privacy reasons],
[size="2" face="Courier New">In has been one month since Correspondence #65 in which you stated:
[size="2" face="Courier New">
<pre>?You may wish to know that I had escalated the following matter to the relevant personnel for further follow up. Please allow us some times (sic) to process it.
</pre>[size="2" face="Courier New">Despite my reminder (Correspondence #66) I have still not received the replacement unit, nor any correspondence from anyone at Creative.
[size="2" face="Courier New">How long does the ?relevant personnel? need to ?process? this problem? The unit was collected on st September 2006 and it is now 7th November 2006.
[size="2" face="Courier New">In summary:
- Original unit purchased: 7th July 2005
- Faulty since purchase ? worked spasmodically at first then ceased to operate at all
- Despite the product still being under warranty I was forced to pay for a second warranty ($55) before Australian staff would replace the unit
- Replacement unit also faulty
- Replacement unit collected by Toll courier on st September 2006
- 79 days later and still waiting?
[size="2" face="Courier New">I have not received a response to my request sent one week ago for you to provide me with the contact details of the Creative employee who has ownership of this problem. This may have been because you have been too busy dealing with other customers experiencing problems, or it could be because no-one at Creative is prepared to accept ?ownership? of this problem ? I suspect the later as you have always responded promptly in the past, unlike your fellow Creative employees.
[size="2" face="Courier New">Please advise what Creative intend to do? and when.
[size="2" face="Courier New">Yours faithfully,
[size="2" face="Courier New">Nigel

Appalled by Verizon's lack of honesty and customer service

I am so frustrated with Verizon right now...I have been with Verizon for over 10 years. My phone stopped working, and was replaced through the insurance. I was past my 45 days in returning the phone, but spoke with SEVERAL representatives who told me that I would still be refunded when the phone was returned. I have tracking that shows that the phone was received, and now I'm being refused a refund.
This is all after I have been inappropriately charged (automatic payment was supposed to have been cancelled until the equipment charge was refunded, but was in stead charged twice, costing me overdraft and late fees, not to mention the HOURS upon HOURS on the phone). My service has been suspended nearly every week due to the charge, so now I've also racked up multiple reconnection fess.
I have spoken with several representatives about this to no avail, and at this point I am prepared to file a lawsuit to either have the charge refunded or have the equipment returned. We're also looking into service with another provider, despite Verizon's monopoly over the towers in our area. I'd rather pay for less-than-great signal and be treated properly.
Has anyone had any luck getting charges for defective equipment refunded past the 45 day mark?
Thanks in advance for any insight.

I am currently going through the same issue! Like you, I was unable to return my original phone ASAP, but spoke to a representative who granted me a 90 day extension starting the day we spoke. I was finally able to send out the phone near the 90 day expiration date, but I made sure I sent it out with enough time for the company to receive the phone before the expiration date. Well, apparently, Verizon had shipment delays due to weather conditions, and because they got my phone later than they wanted (even though it was not my fault at all), they are charging me a $599.99 fee. I've spoken to a couple of reps since the first rep who granted me the extension, and it seems like there is an internal issue within the company. A lot of "I don't see any notes from the previous rep you spoke to", and "I don't know why that rep would tell you that since it is untrue", and "I'm sorry for the misleading information you received", but no help in trying to resolve it. The only consistent response I've been getting is "I can transfer you to our financial department to set up a payment plan to pay off the fee", but I refuse to set up a payment plan because I'm not paying that fee! I even suggested that if there were no other options and I absolutely had to pay the fee, then I would like for the original phone to be sent back to me, since that is essentially what I'm paying for, and they are refusing to send me the phone.
I'm hoping to resolve this issue with Verizon soon, but if not, I may be making a complaint with the BBB and taking Verizon to small claims court. What they are doing is beyond unfair and ridiculous. If you are able to get it resolved, please let me know how you did it so that I may also take the same steps. Hope everything works in your favor!

BT Fon misleading information

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