BT Frustration low noise constant disconnects

Hi guys,
I have been trying to resolve an issue with my broadband for some time now.
with little support from BT, first excuse used our details arent on open reach so they couldnt send out a engineer, I had to wait 5 days for it to be added to there database, and they would call me back to arrange a visit. they never called.
I have changed the router, adsl filter.
as you can see the noise on down is waaaay bellow acceptable.
this is by far the worst line iv ever had.
My next step would to run a new phone line to check its not that.
Hopefully BT will check this as iv been on the phone for over 1 hour trying to get through to broadband support!
Cheers
Solved!
Go to Solution.

Hi imjolly.
I have connected to the test socket, done the 17070 test and theres no noise.
Just getting annoyed now, forever dropping but when i phone bt oh there are no drops at our end.
I can sit and watch the router go to yellow. any helps appreciated.
As precaution i have also reset the BT router, incase there was an issue there.
I work in IT so iv went through all the standard fix's or tests.
May i ask a question aswell, I got through to the call center a few weeks back
and requested fastmode to be enabled for my line as im a gamer and have always used it.
they said it was done but the router has never changed to fastmode always sat at inter.
is this a bug in the bt routers or did they simply not change it because the connection isnt upto standard?

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Near Constant disconnections

I've had Broadband for about 2 months at my current address. I'm having constant disconnections. This is my log entry It seems to be getting worse. I have home hub 4. I've run the line test but to be honest I don't know if there is noise on the line or not.
19:03:40, 26 Oct.
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19:02:49, 26 Oct.
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Constant disconnects with Linksys BEFW11S4/Westell/Bellsouth Ultra DSL

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Heres what i get with dmesg
4622.374771] cfg80211: Calling CRDA to update world regulatory domain
[ 4623.596820] usb 4-1.1: new high-speed USB device number 5 using ehci-pci
[ 4623.683404] rtl8192cu: Chip version 0x11
[ 4623.769690] rtl8192cu: MAC address: 74:d0:2b:8f:6a:74
[ 4623.769711] rtl8192cu: Board Type 0
[ 4623.769934] rtlwifi: rx_max_size 15360, rx_urb_num 8, in_ep 1
[ 4623.770029] rtl8192cu: Loading firmware rtlwifi/rtl8192cufw.bin
[ 4623.770362] ieee80211 phy2: Selected rate control algorithm 'rtl_rc'
[ 4623.771188] rtlwifi: wireless switch is on
[ 4623.820441] systemd-udevd[6288]: renamed network interface wlan0 to wlp0s29u1u1
[ 4623.825232] rtl8192cu: MAC auto ON okay!
[ 4623.858017] rtl8192cu: Tx queue select: 0x05
[ 4624.227583] IPv6: ADDRCONF(NETDEV_UP): wlp0s29u1u1: link is not ready
[ 4625.826240] wlp0s29u1u1: authenticate with 20:10:7a:8c:e3:34
[ 4625.850127] wlp0s29u1u1: send auth to 20:10:7a:8c:e3:34 (try 1/3)
[ 4625.853879] wlp0s29u1u1: authenticated
[ 4625.855664] wlp0s29u1u1: associate with 20:10:7a:8c:e3:34 (try 1/3)
[ 4625.868031] wlp0s29u1u1: RX AssocResp from 20:10:7a:8c:e3:34 (capab=0x411 status=0 aid=2)
[ 4625.868087] wlp0s29u1u1: associated
[ 4625.868152] IPv6: ADDRCONF(NETDEV_CHANGE): wlp0s29u1u1: link becomes ready
[ 4936.940624] wlp0s29u1u1: deauthenticating from 20:10:7a:8c:e3:34 by local choice (reason=3)
[ 4936.953306] cfg80211: Calling CRDA to update world regulatory domain
[ 4937.788464] wlp0s29u1u1: authenticate with 20:10:7a:8c:e3:34
[ 4937.801000] wlp0s29u1u1: send auth to 20:10:7a:8c:e3:34 (try 1/3)
[ 4937.803124] wlp0s29u1u1: authenticated
[ 4937.804863] wlp0s29u1u1: associate with 20:10:7a:8c:e3:34 (try 1/3)
[ 4937.820448] wlp0s29u1u1: RX AssocResp from 20:10:7a:8c:e3:34 (capab=0x411 status=0 aid=2)
[ 4937.820484] wlp0s29u1u1: associated
[ 5962.631205] wlp0s29u1u1: deauthenticating from 20:10:7a:8c:e3:34 by local choice (reason=3)
[ 5962.644496] cfg80211: Calling CRDA to update world regulatory domain
[ 5965.940643] rtl8192cu: MAC auto ON okay!
[ 5965.973945] rtl8192cu: Tx queue select: 0x05
[ 5966.456280] IPv6: ADDRCONF(NETDEV_UP): wlp0s29u1u1: link is not ready
[ 5968.045109] wlp0s29u1u1: authenticate with 20:10:7a:8c:e3:34
[ 5968.058141] wlp0s29u1u1: send auth to 20:10:7a:8c:e3:34 (try 1/3)
[ 5968.064250] wlp0s29u1u1: authenticated
[ 5968.064530] wlp0s29u1u1: associate with 20:10:7a:8c:e3:34 (try 1/3)
[ 5968.088273] wlp0s29u1u1: RX AssocResp from 20:10:7a:8c:e3:34 (capab=0x411 status=0 aid=2)
[ 5968.088326] wlp0s29u1u1: associated
[ 5968.088392] IPv6: ADDRCONF(NETDEV_CHANGE): wlp0s29u1u1: link becomes ready
[ 6404.332810] wlp0s29u1u1: deauthenticating from 20:10:7a:8c:e3:34 by local choice (reason=3)
[ 6404.345782] cfg80211: Calling CRDA to update world regulatory domain
[ 6404.520827] wlp0s29u1u1: authenticate with 20:10:7a:8c:e3:34
[ 6404.533133] wlp0s29u1u1: send auth to 20:10:7a:8c:e3:34 (try 1/3)
[ 6404.543171] wlp0s29u1u1: authenticated
[ 6404.543846] wlp0s29u1u1: associate with 20:10:7a:8c:e3:34 (try 1/3)
[ 6404.562076] wlp0s29u1u1: RX AssocResp from 20:10:7a:8c:e3:34 (capab=0x411 status=0 aid=2)
[ 6404.562104] wlp0s29u1u1: associated
IW Dev
Interface wlp0s29u1u1
ifindex 4
wdev 0x200000001
addr 74:d0:2b:8f:6a:74
type managed
channel 11 (2462 MHz), width: 20 MHz, center1: 2462 MHz
I'm not sure what else to share that is useful.
Any help/suggestions/anything for an idiot who is most likely missing something simple would be greatly appreciated.
Last edited by johnsmith (2013-08-28 03:40:04)

rufus wrote:Oh you didnt mention a few things never mind what it said sometimes a different driver does the trick beautifully.
keep experimenting and screwing around youll get it right its not that you did anything wrong, its just that you havnt done anything right....(?)anyway
thisll give you another bump and maybe one of these subgeniouses will help... Im a ethernet kinda guy but I know wifi is tricky
and finicky read the wiki https://wiki.archlinux.org/index.php/Wifi and be perseverant youll get it.....good luck!
Me too. Sadly I am just not confident enough to try and mess with soldered components or i'd try replacing it. I'm going to give it another read and try some things and hope someone can provide some additional expertise. Thanks again!

Pantech UML290 - Constant Disconnects in SE Ohio

Hi everyone,
This is my story.
We were originally on the $59.99/5g plan and finding ourselves going over every month. At $.05 for every mb over the 5g it can get very expensive. We were using the USB 760 modem with a cradlepoint ctr-350 router, and an external antenna. With 3 laptops and Xbox Live the network was slow but we never got disconnected. Our best option was to go with the 4g plan at $80/10g. Bought the modem for $99 + tax and had to buy a new cradlepoint ctr-35 router which was $80 + shipping. Had to buy a new antenna adapter for about $10. With almost $200 invested in new equipment, we were ready to enjoy our new plan. Unfortunately, thats when our problems started. The Pantech UML290 constantly disconnects. Downloaded a program from the internet to lock the modem into 3g only and figured this would help based on comments in other forums. Seemed to help some, but no major difference. Craddlepoint router works great as I expected because these are great products unlike Verizon's. It is very frustrating when you are doing important business online and cannot rely on uninterrupted service. If nothing changes within the next week, I am returning the Pantech UML290, going back to my old 3g service, and changing providers when my contract is up. What a shame to spend alot more money for worse service. Buyer beware.

RedHummer wrote:
FYI: I just called in for a second repalcement modem, first one failed to do the firmware update back in Feb. And since I got this second one, it has been dropping out, PC tells me the USB device failed, that was on a XP machine. Moved it to a Windows 7 machine, and I got the same thing. Just a few weeks ago, I got the firmware update for my Cradlepoint UMR-900 and I thought all was good, but sure enough, the router even reported that the USB device is not available.
This is with the Verizon's data plan. Now I wish I did not cancel on my Sprint data card, may have not been as fast, but it was dependable. I also had a Pentech modem with Sprint way back, it too gave me problems.
If your system indicates that the USB device failed or USB device is not available, there may be a windows Device Manager Conflict. Resolving such conflict may resolve your connection concerns, please find instructions to address Windows Device Manager Conflicts at the link below:
Windows Device Manager Conflict Information

Constant Disconnects leading to poor internet spee...

Hi.
During the summer i swapped from talktalk over to BT broadband, due to terrible customer support with talktalk. Initially things were great, the internet speed doubled with the switch and things were great.
Then suddenly the line seemed to be unstable and i started getting disconnects. I work during the day so im only online at night, but the instability seems to be at peak times only. Between 4-9pm ill get orange light on the BThomehub4, it will then take 1minute or so to reconnect. Once its reconnected i will have between 1-10minutes before another disconnect, this will continue 3-5 times before it becomes stable again for atleast a little while. If im online betwee 12pm-2am for example, the chainned disconnects dont occur. This has been occuring for atleast 3 months now.
The setup i have for the shown test was ; NTE5 testsocket > Cat5 > Computer. (no other wired or wireless devices connected at time of test.)
Logs Linked :
Initial disconnect -
16:37:47, 10 Dec.
(203246.910000) ETHoA is up - VPI: 0, VCI:35
16:37:47, 10 Dec.
(203246.910000) DSL is up
16:37:46, 10 Dec.
(203245.360000) DSL noise margin: 5.90 dB upstream, 5.00 dB downstream
16:37:44, 10 Dec.
(203243.540000) DSL line rate: 1028 Kbps upstream, 2270 Kbps downstream
16:37:31, 10 Dec.
(203231.000000) CWMP: session closed due to error: Could not resolve host
16:37:31, 10 Dec.
(203230.980000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:37:31, 10 Dec.
(203230.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:37:01, 10 Dec.
(203200.690000) CWMP: session closed due to error: Could not resolve host
16:37:00, 10 Dec.
(203199.220000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:37:00, 10 Dec.
(203199.210000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:36:59, 10 Dec.
(203198.930000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
16:36:56, 10 Dec.
(203195.680000) DSL is down after 2831 minutes uptime
16:36:56, 10 Dec.
(203195.680000) ETHoA is down after 2831 minutes uptime
16:36:56, 10 Dec.
(203195.340000) PPPoA is down after 2831 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
16:36:52, 10 Dec.
(203192.030000) PPP LCP Send Termination Request [User request]
Followed by disconnect and a reconnect -
16:39:46, 10 Dec.
(203365.630000) ETHoA is up - VPI: 0, VCI:35
16:39:46, 10 Dec.
(203365.630000) DSL is up
16:39:44, 10 Dec.
(203364.000000) DSL noise margin: 5.90 dB upstream, 4.70 dB downstream
16:39:43, 10 Dec.
(203362.990000) DSL line rate: 1001 Kbps upstream, 1368 Kbps downstream
16:39:02, 10 Dec.
(203321.930000) CWMP: session closed due to error: Could not resolve host
16:39:02, 10 Dec.
(203321.910000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:39:02, 10 Dec.
(203321.910000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:39:00, 10 Dec.
(203319.280000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
16:38:56, 10 Dec.
(203315.260000) DSL is down after 1 minutes uptime
16:38:56, 10 Dec.
(203315.260000) ETHoA is down after 1 minutes uptime
16:38:55, 10 Dec.
(203314.930000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
16:38:52, 10 Dec.
(203311.460000) PPP LCP Send Termination Request [User request]
Another disconnect and a reconnect -
16:55:29, 10 Dec.
(204308.940000) ETHoA is up - VPI: 0, VCI:35
16:55:29, 10 Dec.
(204308.940000) DSL is up
16:55:28, 10 Dec.
(204307.410000) DSL noise margin: 5.90 dB upstream, 6.10 dB downstream
16:55:27, 10 Dec.
(204306.260000) DSL line rate: 1048 Kbps upstream, 2270 Kbps downstream
16:53:41, 10 Dec.
(204200.340000) Lease for IP 192.168.1.64 expired. MAC: 00:13:d4:30:90:2c, host name: ComputerRoom-PC
16:53:20, 10 Dec.
(204180.010000) CWMP: session closed due to error: Could not resolve host
16:53:20, 10 Dec.
(204179.990000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:53:20, 10 Dec.
(204179.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:52:50, 10 Dec.
(204149.700000) CWMP: session closed due to error: Could not resolve host
16:52:48, 10 Dec.
(204147.640000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
16:52:48, 10 Dec.
(204147.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
16:52:48, 10 Dec.
(204147.340000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
16:52:44, 10 Dec.
(204143.910000) DSL is down after 12 minutes uptime
16:52:44, 10 Dec.
(204143.910000) ETHoA is down after 12 minutes uptime
16:52:44, 10 Dec.
(204143.570000) PPPoA is down after 12 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
16:52:41, 10 Dec.
(204140.190000) PPP LCP Send Termination Request [User request]
If i carry out a router reboot after the connection has settled down and finished its disconnect and reconnect cycled, then the internet speed seems to go back to what im getting normally, which is around 1.8-2mb.
I will then have up to an hour before it starts doing the same cycle again -
17:40:27, 10 Dec.
( 2627.470000) ETHoA is up - VPI: 0, VCI:35
17:40:27, 10 Dec.
( 2627.470000) DSL is up
17:40:25, 10 Dec.
( 2625.990000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
17:40:24, 10 Dec.
( 2624.780000) DSL line rate: 1044 Kbps upstream, 2271 Kbps downstream
17:40:13, 10 Dec.
( 2613.140000) CWMP: session closed due to error: Could not resolve host
17:40:13, 10 Dec.
( 2613.130000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:40:13, 10 Dec.
( 2613.120000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:39:42, 10 Dec.
( 2582.840000) CWMP: session closed due to error: Could not resolve host
17:39:41, 10 Dec.
( 2581.440000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:39:41, 10 Dec.
( 2581.430000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:39:41, 10 Dec.
( 2581.150000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
17:39:37, 10 Dec.
( 2577.480000) DSL is down after 41 minutes uptime
17:39:37, 10 Dec.
( 2577.480000) ETHoA is down after 41 minutes uptime
17:39:37, 10 Dec.
( 2577.170000) PPPoA is down after 41 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
17:39:33, 10 Dec.
( 2573.960000) PPP LCP Send Termination Request [User request]
The only other thing ive noticed about this situation is that my line speed has also dropped . It used to read at 3.8mb actual, with a max line speed of 8mb. 4.4mb ish being the max i can attain due to distance from exchange (a couple of miles). It now reads 2mb max line speed. I'm not sure if this is just a symptom of the issue ive described above or merely as a result of it.
Thanks for any help/advice you can provide.

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Constant disconnects using VZ Mgr

I really am tired of having to retype everything due to being erased here.
This is my only alternative to dial up and not at $60 a month I am constantly being disconnected from on line. What a pain! Never had that on dial up with aol. The tech support never knows what is going on and both times I have called there is no solution apparently. All the last guy said is he will watch.
Does anyone know why this is happening? I am using a desk top comp and not on a router or anything. I have not used the USB port prior so that should be fine.
I just got this VZManager late March and all was fine unitl the entire month of May and now started to regularly knock me off again. Thank you

In order to narrow down possible fixes, you will need to provide a little additional information.
If you can, provide the following information, this will give a good start to a resolution:
1. Which Operating System including the Service Pack are you using? i.e. Windows Vista, 7, XP or a Mac.
2. Which device do you have?
3. Which anti virus and firewall program do you use?
4. Do you have any syncing software that you use on a normal basis? i.e. for syncing cellphone, dropbox, activesync, etc.
5. What is the signal strength? Determine this by hovering your mouse pointer over the top of the Green signal bars in the lower left section of the VZAccess Manager.
6. When the problems began, did you notice if any software updates to either the VZAccess or to the Operating System were installed?
This will give me a starting point and of course there may be additional settings, information needed to further research.
Also, when it "disconnects" are you actively browsing, have you been on the same page for a bit, is it during a certain time of day?
Note anything that may be happening at the time of the disconnect that may help associate the problem.

Low noise margin. Connection keeps dropping.

Hi all.
Can anyone help? I have low sound margin and my broadband keeps dropping.
Below are my stats from my router.
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:54:47
Downstream
12,989 Kbps
Upstream
1,057 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
2.9 dB / 6.0 dB
Line attenuation (Down/Up)
32.0 dB / 18.2 dB
Output power (Down/Up)
0.0 dBm / 12.4 dBm
Loss of Framing (Local)
60
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
16894701 / 4294967259
CRC Errors (Down/Up)
1869 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
Hide Details

john46 wrote:
Hi try this link it may help
About ADSL noise margins
John, does my explanation of noise margin make sense to you?
Updated link
About ADSL noise margins
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Turbo2 - Better Temps & Lower Noise!

Being overclocked from XP1600+ to XP2000+ brings obvious challenges on temps and noise. I had been running case side off/no case fans during a hot summer. So here's the sequence I started with the advent of really cool Fall temps.
-Put case side back on, and wonderful quietness, BUT (as expected) the temps started to rise. Experimented with a variety older case fans, but too loud, and took out. Temps finally rose to: CPU 50C and case 26C. Problem: rig froze up, and on reboot reverted to default 1600+. As these temps weren't that high, problem might have been other components reacting to heat.
Solution: Installed 2 new Enermax, 2 ball bearing (vs sleeve) manually adjustable (1000-3000RPM) 80x80 case fans ($7 at Newegg). They come with 3&4 pin voltage plugs and RPM adjuster on 14" cord (use small phillips to adjust). Also have grill guards.
Installation: Cut out fan bezels using tin snips (promote air flow and reduce noise) from rear and lower front of case. Used one bezel as a template, and drilled neat rows of holes in lower front of plastic case. Mounted front intake and rear exhaust Enermaxes on soft rubber washers (taken from roofing nails). Ran speed adjustment cables out the rear of case and out the now empty USB port door on lower front.
Warning: When I tried plugging one of the fans into Fan1 on the MB, PC Alert III went totally nuts! Use the 12v adaptor directly to the power supply.
Results: Quick recap - Going from CPU fan only/case side on TO same + 2 Enermax fans. CPU temp has dropped 9C and case 10C. Now back cruising at XP2000+ with about 10C to spare (with my gear).
These fans are Really quiet. If you spin them up to max you'll get a pronounced whine. I run them at about 1/2, and really can't hear them over my moderate CPU cooler and PS.
Hope my adventures are helpful in some respect. :]

Just got a new case and some gadgets...My Thunderbird 1400 now idles at 42 degrees celsius. Overclocked to 1600 it idles at 42-43, under full load @1600 it doesnt go over 43.
In my old case i had 8 case fans, which made a whole lotta noise, so with this one i wanted it quiet. I put four 80mm case fans in (two front, two rear) and a 5 1/4 drive bay temp monitor/fan controller to run them. When its idling, the fans dont run, just the 5000rpm cpu fan, video card fan and thermostatically controlled psu fans. So its almost silent. When its under load, and the temp hits 43 degrees c. the fans kick in until the temp drops back and they switch off.
Gives the best of both worlds really, when im browsing or downloading or doing basically anything that wouldnt put enough load on the cpu that it needs extra cooling its quiet enough to be unnoticable, but when im gaming the fans kick in to keep the system cool. Since i usually either play games with the speakers cranked up (during the day) or use headphones (at night) i rarely even hear the exta fans spinning...
I picked up a motor speed controller kit yesterday, which i havent built yet, but will use that to control a 120mm blowhole and two 80mm side fans, so i can have them running all the time at around 1000rpm (quieter than the psu) to just give a slight breeze through the case, meaning the front and rear fans should only kick in after a lengthy period of gaming or benchmarking.

Slow speeds and constant disconnections at night

Good evening. I've been having problems with my broadband for the last three or four days. It's pretty much fine throughout the day, but when it comes to night, the connection crawls to a halt and disconnects on a regular basis. I'm lucky if I can stay connected longer than an hour or two. Here are some stats. Thank you.
Line state:
Connected
Connection time:
0 day, 00:43:51
Downstream:
8,368 Kbps
Upstream:
444 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.4 dB / 15.8 dB
Line attenuation (Down/Up):
28.0 dB / 14.5 dB
Output power (Down/Up):
21.2 dBm / 12.2 dBm
FEC Events (Down/Up):
1829677 / 48026
CRC Events (Down/Up):
21547 / 1347
Loss of Framing (Local/Remote):
0 / 8
Loss of Signal (Local/Remote):
9 / 8
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
743964 / 3870
Error Seconds (Local/Remote):
0 / 177

for 43 min connected you have a lot of errors crc/hec.
can you connecte to master socket or preferably the test socket and repost stats please.
try quiet line test dial 17070 option 2 should hear nothing and best with corded phone if cordless dull hum normal
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BT Frustration low noise constant disconnects

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