Bt has deleted my cloud files!

About 3 weeks ago I changed the user name on my bt profile page, as it was in my wife's maiden name. I think this is the issue but says not. But since then, initially I got an error 500 code, but now just says can not authenticate account when I try to log into the cloud.
But to make matters worse I have just logged into my bt to see on the cloud section a message that says my files where deleted on the 05/10/2913!
This has been going on for nearly 3 weeks now, despite phoning the Indian call centered every couple of days, and about 4 times some gas remote connected to my PC.
And to cap it all my home phone line stopped working 2 days ago, but broadband is still working.
I really hope they have not deleted my cloud files!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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My music files etc were all located on my old laptop which was stolen. I have just plugged my iphone in to my new computer and it has deleted all my files. Has anybody got any ideas on how to retrieve the files?

My music files etc were all located on my old laptop which was stolen. I have just plugged my iphone in to my new computer and it has deleted all my files. Has anybody got any ideas on how to retrieve the files?

WINDOWS?
Connect the iPod to your PC. If iTunes starts syncing (ie erasing) your music automatically, hit the X in the upper right hand corner of iTunes display, to the left of the search box, to stop it.
In Control Panel, Portable Media Devices, double-click your iPod.
In the Tools menu -> Options, in the View Tab, check "Show hidden files and folders."
Navigate to the Music folder. On my 'pod, the full path is
Portable Media Devices\NAME of IPOD (F:)\iPod_Control\Music
Select all the music folders, and drag and drop them into a folder on your hard drive, or directly into iTunes.
And you're done! The iPod music folder structure is strange and inexplicable, but once you move your files into iTunes you can set it to automatically organize your folder by artist and album to clean that up. (To do this, in iTunes Edit menu, choose Preferences and in the Advanced tab, check "Keep iTunes Music Folder organized."
might be out of date worth a try

User has deleted checked out files

A user has deleted the local roboholp project folder with checked out files. (Robohelp HTML Version 9.0)
The files are published as a webpage so the content is in HTML files - is there a way to get the content back in Robohelp?
And how can I check-in her files (there is not option in Source Control (Version 3.1.), although I have administrative rights)
Thanks for any help.

Hi there
Not sure about RoboSource Control, but typically a source control application allows one to "Get latest version". The files should still be in the source control database, albeit with a status of "checked out". So you should be able to recover the project by simply getting the latest version. Not sure about how to go about forcing a check in from the user account that is no longer there.
Cheers... Rick

ITunes has deleted my library file twice in one week

A week ago, I opened iTunes to find that my entire library file had been deleted. The files were still on my hard drive but all were missing from itunes. In addition, all of my iPhone apps were gone and all of my podcast subscriptions were deleted. I spent hours restoring everything and now they are gone again. I opened iTunes just now and everything is gone again. I am given a welcome screen as if starting iTunes for the first time. What is going on here?!? Again, all of my files are safe on my hard drive. It is just the library file that seems to be getting deleted.

Once does seem to happen occasionally. Twice suggests active interference. Sony VAIO computers used to ship with their own media managment software that would delete the iTunes library file. It is also possible that AV software might interupt the process by which iTunes updates the database file. Look at your advanced settings to see if you can't exclude the iTunes folder from real-time scanning.
As for restoring things, this method should sort you out...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
tt2

ITunes Match has deleted my music files. How and Why?

I have used iTunes Match since January 2012 however I have noticed that fewer and fewer of my songs are available on my linked devices (iPhone, iPad). When I go to the iTunes Media Library folder to see the original files, many are missing. Typically there are only 1 or 2 song files in an album folder and the rest are just not there.
On an IOS device the songs still appear in the playlists but if selected it will just jump down the list until it finds a song that it decides it can play.
My iTunes library folder was transferred on to a 2GB network attached Lacie drive as it was too big to put on my MBP Retina in July 2012. Currently I use a 2009 iMac for the main iTunes however it is still pointing to the iTunes folder on the Lacie. MBP and iMac are authorised with iTunes store and Home Sharing is on. MBP is set to use Home Sharing, so is not syncing with Match. Apple TV 2 can also access Match and Home Sharing.
To fix this I am now working my way through a backup from June 2012 and manually checking and synching my 1200 top level iTunes folders. Honestly most album folders have only 1 or 2 tracks so I am copying back all the missing tracks one folder at a time. (iTunes has 14000 songs). I cannot merely replace the corrupt new library with the old library backup as the last 12 mths of acquisitions would disappear.
Further there are tracks that have been renamed and filed incorrectly. I have tracks labelled as Bowie or Daft Punk, in Bowie or Daft Punk playlists that are actually from an album of recordings of bird and animal sounds from sub tropical tropical rainforests. Now that kills the party when Harder, Better, Faster, Stronger crossfades into the sound of the mating call of the green tree frog let me tell you.
I have rematched my library several times over the last 12 months. When moving to the Lacie and MBP, then again when moving to the iMac for iTunes but leaving the files on the Lacie.
It's a big mess that will take me about 12-15 hours of filing to (mostly) fix. I'm up to "J".
Why and how did my original files disappear off my Lacie drive? This software/service should not have those rights.
I am a Mac fan and a college IT Teacher so run a well organised home network and am just at a loss.
Please advise.
MBP Retina 256GB 16GB 10.8.4, iMac 21" 2009 500GB 4GB 10.8.4, iPhone 4s 32GB 6.1.3, iPad2 32GB 6.1.3

iTunes Match does not have the ability to remove local files.
The service operates by comparing the selected iTunes Library with the iTunes Store content and 'matching' or 'uploading' - it is very straightforward a 'match' provides equivalent access to iTunes Store content as a recognised 'purchase'; upload simply copies a 256k AAC variant into the cloud. There are no elements of this activity that can erase the local library content.
Would suggest you explore possible alternative causes of file loss. Given the pattern described of selective deletion, leaving many Songs intact - would suggest making at least 2 secure offline Song file backups and starting the library again from a fresh install of iTunes once a thorough sweep of the system has been completed for virus. It is also worth assessing the physical security of the system - who has access & with what privileges.
To access Songs from the cloud, you would have to manually delete the Song from the library or open an empty library - so even when accessing content, iTunes Match provides no local deletion capability.

ITunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc. I have had the service since Day 1 and NEVER had an issue. It didn't start until the Delete from Cloud switch to Hide

iTunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc. I have had the service since Day 1 and NEVER had an issue. It didn't start until the Delete from Cloud switch to Hide from cloud - the files that do not upload show grayed out on my other devices.

Have you confirmed that you successfull purged iTunes Match by also looking on an iOS device? If so, keep in mind that Apple's servers may be experiencing a heavy load right now. They just added about 19 countries to the service and I've read a few accounts this morning that suggests all's not running perfectly right now.

My itunes library has duplicated "ALL" my files with thier individual iclouds. How do i delete them all sa one group than rather to delete each individual file?

My itunes library has duplicated "ALL" my files with their individual iclouds. How do I delete them all in one single swipe rather than delete each one individually?

Try Edit > Preferences > Store and untick Show iTunes in the Cloud Purchases. With luck it should be OK if you turn it on again.
tt2

If i have deleted my local files, how can i download all my files at once from the creative cloud server?

Hi,
My creative cloud files have all been deleted on my machine, all put in the trash (not by me!) I've recovered some but I want to download everything from the creative cloud server before I sync again. is there anyway to do this? or do I have to download every single file individually, which would take hours......
I can see all my files on the cloud server but can't figure out why it has dumped all my local files in the trash.
Thanks!

Just to add that, I had exactly the same issue this morning, so it is certainly a more widespread problem rather than an isolated case.
For Adobe's benefit, here's a summary of what happened for me:
All cloud files automatically moved to trash on turning my computer on and auto syncing. All folders remained, but empty.
Files still existed online through the browser, in the Files section and had not been put into Archive.
When I got home to my personal Mac, the exact same situation happened as above. Though I made sure to do a backup before connecting to wifi and allowing it to sync!
Tried signing out and deleting the Creative Cloud files folder, then signing in again, hoping it would re-sync and create all my files again to match what was online, but it just created the directory of empty folders again.
Was on a call with support for an hour which was painful, with them taking control of my screen but having no idea what to do to fix it.
As with you guys, I'd like to download all my files again (not including Archive), but as a batch and not one by one online! Hopefully the sync will fix and download the lot again automatically.
Have you worked out what's wrong yet Adobe?
Thanks

Cloud File Sync not deleting files

Currently, the Creative Cloud File Sync is just not working. I thought it would be like Dropbox, you know, you can do whatever with your folders and voila, it'll work. Not so with CC. Please improve this asap. So here's what happened:
1. I put a lot of files in the CC folder.
2. After syncing all the files, CC tells me I am over 20G and stops syncing.
3. I delete files until I only have 2G in my CC folder. However, the CC program still says I have 20G and refuses to sync. I went on the CC website and manually "archived" and then "permanently deleted" my files so it exactly matches what I have on my computer, which should be 2G.
4. CC still says I have over 20G and refuses to sync.
5. After waiting for 2 weeks at least, I deleted a few more files from my CC folder, and now it says I have 97.5 spaced used. But on BOTH the website and my comp, the CC folder only shows 2G. And my online "Archive" folder is completely empty. So I don't know how it's calculating my space.
I have the newest upate of CC. I am running OSX 10.8.5.
Honestly, I think the File Sync is broken and I am not getting half of what I paid for. Can this problem be solved now? If not, when can we expect a new update? Thanks.
Anyone else have this problem btw?

Hello Nitin,
Attached is a screenshot. As you can see:
1. Cloud says I have 19.42GB used.
2. My archive is empty.
3. My CreativeCloud folder only has 1.85GB
Also, on a side note, I am using the simplified chinese version of osx, and you notice the CC folder has incorrect ascii charas after the folder, which I can't change at all. I assume that was supposed to be simplified chinese characters. I liked it better when adobe just kept it to English in the Preview ver. Please remove that in a future update. Thank you.

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESK

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESKTOP APP OR EVEN SOLUTION OF RUN OF IMSLIBREPLACER IM STIILL NOT ABLE TO LOGIN TO MY CREATIVE CLOUD FOR DEKTOP APP . PLEASE HELP ME AS I NEED TO GET IN AND EXPLORE MORE OF MY DOWNLOADED S/W
I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.
PLEASE PLEASE HELP ME .Creative Cloud Connection

Hi Alfred,
I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
1) Go to Start button>> Control panel>> Uninstall a program.
2) Check if you see Browser safeguard there, if yes then uninstall it.
3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
-Ankit

Using the "consolidate" function has deleted 50% of my music files

Hi there, Any help appreciated: I stupidly thought that because I had music files in a couple of locations as well as itunes that using itunes to consolidate them would solve the problem. As the itunes help menu says for "consolidating your library":+Depending on how you've imported songs, videos, and other items into iTunes, your library can include items that are located in various places on your computer's hard disk or other locations. You can make sure that copies of all the files in your iTunes library are in your iTunes folder so that, for example, it's easier to move your library to a new computer.+ Now itunes can't "find" at least 50% of my tunes because it clearly hasn't copied anything: they are GONE. Supposedly "Files located outside the iTunes folder remain in their original locations, and copies are placed in your iTunes folder". This has not happened. I have searched my hard drive and they haven't been relocated anywhere I can find em, not even the recycle bin, or down the back of the couch. When I try to play or "get info" on a song I get an error message saying "the song could not be used because the original file cannot be found. Would you like to try to locate it?" Not only has itunes deleted half my music but it also created a big pile of folders by artist, with lots of handy subfolders by album, that usually contain NOTHING. There appears to be no rhyme or reason which music it has deleted. Has this happened to anyone else and is there a way to "locate" my lost music files and undo this?
Many thanks for any suggested solutions...

ITunes rearranges the files and folders only when the option to do so is checked under Edit•Preferences•Advanced•General. I think by default the option is unchecked and iTunes asks about it during install. After rearranging, it may look like lots of files are missing but they're probably just tucked into the Unknown Artist folder, where iTunes stashes any poorly tagged MP3.
Rest assured, iTunes always asks before deleting files, and actually it asks if the user wants to keep the file or "move to Recycle Bin," so the user can always retrieve from the Recycle Bin if he changes his mind.

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?

Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

HT4914 Once I deleted my music files can I get them back via I cloud? I have Itunes match on.

Once I deleted my music files can I get them back via I cloud? I have Itunes match on.

I actually deleted my backup :-) That's the problem. But thanks.
I've managed to get some back but via a slightly different method.
Because the files weren't there, when I deleted them from my library they actually disappeared from the list.... So I created a new library (backed up my original one) and then synched that with Match so that all the files appeared. I'm just going through the ones I'm missing clicking 'download' and then when they're all back on my hard drive I'll revert to the previous Library which will hopefully pick up all of the recovered files.
Bingo!

I do not have a delete option for files or folders in Adobe Creative Cloud

I do not have a delete option for files or folders in Adobe Creative Cloud
im looking and looking....
im stumped.....
4 weeks now....
kai

HOW TO DELETE FILES or FOLDERS or Assets from Adobe Creative Cloud Brouser/Web Portal By: Kai Buskirk rev:130626
Adobe now burried deleting or trashing unwanted iteams files or folders in the Archive section of your creative cloud brouser/web portal.
Note!! - No longeer is there a standard TrashCan icon or simple Delete button... its burried in the archive sector: but why i ask?
An archive is an accumulation of historical records, or the physical place they are located.[1] Archives contain primary source documents that have accumulated over the course of an individual or organization's lifetime, and are kept to show the function of that person or organization. Professional archivists and historians generally understand archives to be records that have been naturally and necessarily generated as a product of regular legal, commercial, administrative or social activities.
In general, archives consist of records that have been selected for permanent or long-term preservation on grounds of their enduring cultural, historical, or evidentiary value. Archival records are normally unpublished and almost always unique, unlike books or magazines for which many identical copies exist. This means that archives (the places) are quite distinct from libraries with regard to their functions and organization, although archival collections can often be found within library buildings
A person who works in archives is called an archivist. The study and practice of organizing, preserving, and providing access to information and materials in archives is called archival science. The physical place of storage is sometimes referred to as an archive repository.
To delete files folders or individual assests in the current incarnation of adobe creative cloud brouser/web portal rev:130626
1 - Check mark the box on left and select files or folders you would like Deleted/Trashed and move them to the ARCHIVE folder location inside your adobe creative cloud brouser/web portal....Then navigate to the ARCHIVE SECTION
2 - Once the files or folders you have check marked are moved to the ARCHIVE folder location you can select them for Permanant Deletion (Trash)
ps: you can also restore them......if you so choose....
3 - in case you missed this step after selecting/checking the files or folders in the ARCHIVE folder there is a small Triangle Selector drop down that will reviel the Permanently Delete option.... clicking that is the point of no return i think..... so do not be misled my the use of the term ARCHIVE.... DELETING PERMANANTLY IS DELETING YO!
4 - OK DONE NOW YOU GOT IT .....
Good Luck Happy House Cleaning.....
Wamest Blessings,
Kai Buskirk
Message was edited by: [email protected] rev: 130626

Even via time machine the new osx lion has deleted all my latest files in iPhoto and will only revert back to an old 2009 backup?

even via time machine the new osx lion has deleted all my latest files in iPhoto and will only revert back to an old 2009 backup?... Help?!

Have you verified that the original files are missing from the Originals/Masters folder? There are time when the library might appear empty due to a damaged database file but still has the files. If you can open the library package via the Finder to see if the files are really missing or just can't be seen by iPhoto there are fixes you can try.
If the files are there make a temporary, backup copy of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

Bt has deleted my cloud files!

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