BT Have nearly broken me HELP Please
My saga started on the 11 july when I joined BT as a new customer, my service was due to be installed 5/8 but no engineer showed up. BT the cancelled my order completely in error.
I had to reorder the service and wait another month for installation 6/9 an engineer did come and connect our phoneline but broadband failed to work.
An engineer came out on 10/9 and said that the origional line had a fault and he connected another line and everything worked beautifully untill the 16/9 when i had a letter saying BT were stopping my service. That day My phoneline and broadband were cut off.
I have made dozens of calls to BT, submitted 3 complaints and torn most of my hair out. Because my phone line is inactive i am unable to engage another service provider to take the line over.
We have now also recieved our phone bill HA...what a joke...for 6 days of service, hours spent on a mobile trying to get a resolution.
No one seems to know what to do about this problem but I am without a landline and broadband. Please it should not be this difficult - 11 weeks of frustration for 6 days service come on BT!
Hi Janeea
Sorry you have had this experience.
Send us an email using the contact the mods link in my profile you will be able to see it in the section 'About Me'.
It will ask you to fill in a form, which will give us the information we need to help get this resolved.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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