BT have wrecked our trees!

BT were due to do some work on poles and cables which run through our property, the tree surgeons have been and have totally wrecked our trees.
This happened on Monday 23rd August, despite phone calls and e-mails it seems our situation is being ignored.
Has anyone else experienced a similar problem?
I have gone through the BT websites and there seems to be no easy way of lodging a complaint, who should be contacted?
The pole and cables were put here about 40 years ago, we were living here at that time but we have no formal written agreement or contract with BT for the poles and although we did take a one off payment no paperwork has ever been issued (as far as I am aware). Do we have the right to deny access to BT until the problem is solved?
Any help and advise would be appreciated.
All the best

Have a look at BT openreach website www.openreach.co.uk there is a contact us link, you can raise a complaint there using the other option.
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