BT HH4 constantly flashing orange

We are new BT customers and had our line put up a week ago by a BT engineer. Phone line working fine but the HH4 starts up green then constantly flashes orange. Just will not connect to the Internet. We have made countless calls to BT who seem to just not have a clue and tell us they have tested the line. That it should settle in 24hrs then 3days then a week and STILL the orange light is flashing! We borrowed an old hub from a friend and that works but it is extremely slow. We are starting to wish we never bothered. Can anyone help as BT seem to be completely useless. Please can a mod contact us?????

can you please run the further diagnostics part of the BT speed test this test appears after the first test completes http://speedtest.btwholesale.com/
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