BT Home Hub 3 + Back To My Mac / Port Forwarding

I've recently got BT Infinity and along with it a BT Home Hub 3 which doesn't seem to be playing nicely with Back to my Mac.
The setup on the Mac side of things is correct and I can see my remote computer but I just can't connect to them, or vice versa. The Back to My Mac preference is showing that the router needs configuring for better performance.
I've ensured UPnP is enabled and forwarded the following ports to the device:
TCP 5354
UDP 4500
UDP 5353
UDP 500
UDP/TCP 4488
Which I found listed in http://support.apple.com/kb/TS1629
After doing some checks on these ports using http://canyouseeme.org it would seem that only one of these ports is open, and even then it's occassional.
BT seem to state on http://bt.custhelp.com/app/answers/detail/a_id/12529/~/why-do-i-get-an-error-message-when-using-appl... that 'Back to My Mac' isn't compatible and this is due to a compatibility issue on Apple's part. Frustratingly this article doesn't indicate a date when this was posted. Never the less, I would presume this could only be UPnP related — i.e. the necessary ports won't open automatically. I'm unsure of what other compatibility issues there would be. If the ports are open it should work fine.
I've read numerous threads in many forums about the BT Home Hub 3 port forwarding not working correctly, is this still true? If so, surely the device should be deemed faulty or a firmware update should have been put in place by now to resolve this. I can't seem to find any recent articles regarding this.
Thanks in advance for any help!
Solved!
Go to Solution.

Hi ollie,
If you're still having problems with this please feel free to contact us via the webform link in my profile and we'll check to see what the current status of the investigations with Back to my Mac is.
Cheers
Dean
BTCare Community Mod
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Back To My Mac Port Forwarding

I find this stuff confusing.
I want to see my new Comcast business all Mac LAN from my home Mac, just like I did when my business had Verizon DSL. The only thing that has changed is our new Comcast CableModem, we still have our older AppleTimeMachine BaseStation (which serves as our router).
In the past I could log into any machine on our business LAN from home, but now I can see but not log-in.
I don't need Apple's high prices remote access software to do this. In stead, my home and business Mac's only need to have the same DotMac account and Back to my Mac turned on. All machines have leopard and snow leopard.
I think I need to have 2 lines for the firewall, ports 443 and 4500 (I might be wrong). I have 6 boxes for each line, going from left to right. Could someone suggest what to place in each box please?
Thanks in advance ...
Application Name PublicPortRange PrivatePortRange IpAddress
Box1: BackToMyMac Box2: ? Box3: ? Box4: ? Box5: ? Box6: ?

Hi ollie,
If you're still having problems with this please feel free to contact us via the webform link in my profile and we'll check to see what the current status of the investigations with Back to my Mac is.
Cheers
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Post Moved Mac Port Forwarding Issues

Post Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Mac-Port-Forwarding-issues/td-p/550779
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Does this help...?
http://community.bt.com/t5/Other-BB-Queries/Port-forwarding-and-Loopback-DO-work-YMMV/m-p/538328

Time Capsule closes Back To My Mac port!

I have my iMac setup to use the Back To My Mac feature and is connected to a Time Capsule running the latest firmware. What happens is that I won't be able to connect to the iMac from a remote location every so often. I will restart the Time Capsule and everything will be fine for a couple of days and then poof! it will be gone.
I can connect to my Time Capsule disk from a remote location no problem.
Could the Time Capsule just decide to close that port for some reason? I tried to open the port Back To My Mac uses and no such luck...
Any ideas?
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solved after Software and Firmware Update

Cannot find HP printer after upgrade to Home Hub 3...

Hello
an engineer installed a home hub 3/infinity this morning and left after about 10mins giving me a tiny getting-started booklet, a CD, and a couple of stickers to show my network keys etc. Whilst I can access the internet with my laptop, and iphone, I am tearing my hair out now (8hours later) in trying to print anything!
I am running on Macbook Air MacOS 10.7. My printer is HP deskjet F4580.
My mac cannot see the printer, in System Preferences.
The blue wireless light flashes continuously on the printer.
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I have printed out a wireless network test report from the printer and it seems to show the old network name (for my old home hub 2) but if this is the problem I have no idea how to change it. I can't even find the driver menu's any more. And, now i just discovered on an HP thread that there might be an inherent "firmware"(?) issue regarding BT Home Hub 3 and HP printers.
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Have a look at this link. It takes you through the set up
http://www.hp.com/global/us/en/wireless/reconfiguring-system-help3.html
Another option would be to change the new Homehub to have the same name and passkey as your old HH2 then the printer should find it. It would mean logging all your other devices back on once you had done this. See this link how to do that.
http://www.youtube.com/watch?v=egCh2dPp1zw

Back to my Mac - Have to try 3 times to get on!!!

Here's a weird problem. Inside my home network every time I use Share Screen I have to put in the Name and Password hit enter get two rejections (and each time just hit enter again without changing anything) and the third time it works!!
Any ideas?
Thanks!
-=Tim=-

Replace the Home Hub with a timecapsule. It plugs directly into the openreach modem, and works like a charm. You need to configure it for "Connect using PPPoE"
    Set username to be [email protected],
    Set the password to BT or anything (don't leave it blank, even if you use just a space)
    Set "Connection" to Always On,
    Set "Disconnect if idle" to never.
I found the homehub to work fine with PC's but even my connection was flaky with the macs at home. And Back to my mac works on a timecapsule!

Back to my Mac, iDisk Questions

Hi, I have my iMac since Sept.07 and got a Macbook Air yesterday. Love every minute of it.
Today I set up my MBA for access to my iMac both through wireless at home and through Back to my Mac when out. Both work.
However, I have never used iDisk. If I have the option of using Back to my Mac, why would i need iDisk? As for iDisk, I'm assuming that this is space I have on my .Mac account, so would I be putting stuff in there that I might want to access through my .Mac account?
Thanks

And while BBTM works for you now, there may be times and places that, due to the way one of your traveling computers connects to the internet, BBTM won't work for you.
In that case, if the file was on your iDisk, you'd be able to get it regardless of how your computer is connected to the net.
Your iDisk can be used for lots of things, but I usually find the download times so slow as to not really be worth it.

Losing back to my mac connection

When away from my homenet, I can always reach my TimeCapsule from the Internet, and sometimes even my computers. After a while though, I loose the connection to the computers, but I am still connected to the TC. At home, I restart " Back to my Mac" and then it works for a while again. What to do?

Same problem just with my new retina. The old MBP was ok.

Changing Home Hub 2 to Home Hub 5

I am on BT's standard broadband, not infinity, which suits my needs fine.
I am currently using a home hub 2, which seems to work without problems, but have been given a home hub 5 by a friend.
Are there any benfits to changing to the newer hub?
Will it work with ordinary broadband or is a home hub 5 only suitable for infinity?
Would there be any installation problems?
Thanks
Solved!
Go to Solution.

I've just done this switch on an ADSL line. The HH5 works in exactly the same way as my HH2. I wanted the gigabit Ethernet ports so I could remove a switch from my system simplifying the system and saving power. The wireless range seems better than the HH2 and some connections work quicker with the 5GHz wireless. I don't have any wireless ac devices so cannot comment on that. My home server works happily and I've port forwarded the server to allow access when I'm away from home.
On my experience you shouldn't have any problems swapping. If anything does arise you can always put your HH2 back. I'm ready for fibre if and when it appears on my exchange.

Back to my Mac sees other Mac, but can't connect

At my home I have Back To My Mac enabled, connected wirelessly to an Airport Extreme (g version) router. The Airport has NAT-PMP enabled. At work I am connected via Ethernet through a D-Link switch to an Airport Extreme (n version)
When I get to work, I can see the home Mac in the Shared list in the Finder sidebar, but when I try to connect, it times out with the error "Connection Failed". Any attempt to reconnect results in the same error.
Any ideas?

Still no luck here connecting TO the (wired Ethernet) iMac Core2Duo. It just hangs saying "Connecting".
On another thread, this long suggestion did not help either. *Involves syncing automatically to .Mac in .Mac pref pane, log out, back in, blah blah. No way. Let's hope 10.5.3 addresses the issue. here is a copy & paste of the "fix" that did not help:
1. Open NAT on the local router to WAN. No specific port needs to be configured. (my experience is only on Airport Extreme).
2. Set up the shared mac in the following sequence. The order does make a difference...
A. Set up sharing in System Pref to on for file sharing and/or screen sharing, but turn off remote management for now as it over-rides screen sharing. Set access to everyone to start just to keep the variables down. Make note of a valid use name and password for the shared machine.
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Re: port forwarding bt hub 3 via homeplugs

Hi I have set up portforwarding on my router and says open on my Xbox one but when I do online check it's says closed wich is giveing me lag on games like (fifa 14) I have tryed everything but there is 1 more thing I think may be causeing it I use homeplugs and they are connected through 1 main source I was wondering do you have to portforward the homeplugs and always use ip adress

To this date, I've never seen a game which requires ports to be open.
Let me explain briefly how port forwarding works:
After defining a port-forwarding rule, this tells your router which device to send incoming packets on those port(s)
You would only need to set up a rule if an external service needed to connect to an application via that port when there was no ongoing connection
Games do not require ports to be forwarded because they open connections to the multiplayer servers/voice servers and all communication between the game and the external server is via that connection
If a service required port forwarding, it would not 'lag' without it, it would simply not work. The data could not be passed to the service if it was a requirement.
If you are indeed experiencing lag due to a poor internet connection to your Xbox, follow these steps:
Restart your Home Hub and check if the connection improves
Ensure your Homeplugs are not connected to extensions, they are connected to wall sockets
Ensure the cable going between your Hub and the Homeplug is connected to the 'GBit' port on the Hub (should improve bandwidth)
Remove any port forwarding rules you have made in an attempt to fix this issue
If possible, try using a wireless connection or try wiring the Xbox directly to the router
If the connection issues occur across multiple devices, please provide details.
Thanks!
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USB External drive for PC & Mac Via Home Hub 2

Hi Guys,
I have a home hub 2.0, I also have a 1TB External USB drive, I have connected the drive to the USB port on my Hub and I can see the drive on my pc, wirelessly (Windows 7), I know nothing abouy MAC's, but my wife has one and it would be great if we can both use the same drive, I think I will need to reformet the drive when it is plugged into her MAC into some MAC Format (?), I am happy to do that, but will both my PC and her MAC be able to access the drive?
Thanks
Steve

Hi steve,
As nobody else has posted I've decided to step in with a bit of advice, limited though it may be on Mac's
You can map your network drive to the Mac as well as your PC; I don't think there's a specific file format you need to have your hard drive formatted to although I've read reports of Mac's having problems with NTFS - FAT32 apparently works fine. The link below should help you map the drive to your Mac - as far as I'm aware, the IP address assigned to the USB slot on the Homehub is 192.168.1.253, so enter this when prompted for an address/location.
http://osxdaily.com/2010/09/20/map-a-network-drive-on-a-mac/
Give this a go and get back to us to let us know how you get on, it might prove useful for other users (if it actually does work!).
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Back to my Mac not working between Snow Leopard work iMac and Lion home iMac

I have a 3.06 GHz Intel Core 2 Duo iMac at work running OS X 10.6.8.
I have a 2.7 GHz Intel Core i5 iMac at home running OS X 10.7.2.
At present, I am unable to upgrade the work iMac to Lion because I need to run Intel's FORTRAN compiler, which does not yet work under Lion.
I have upgraded my MobileMe account to use iCloud on my home machine. Because my work machine is still using Snow Leopard, I can't use iCloud on that machine just yet.
Initially, even after upgrading to iCloud on my home machine, I was able to use Screen Sharing from either computer to use the other computer. I accidentally clicked "Turn Off Back to My Mac" in the MobileMe settings of my work machine. When I click "Turn on Back to My Mac" to try and turn it back on, I consistently get the dialog box "Unable to start Back to My Mac Back to My Mac could not start because of a MobileMe server error. Try again later. If this problem persists, contact MobileMe Support." And hitting OK brings it back to the off state. So I can not turn on Back to My Mac at work, therefore I can not connect to my work machine from home to use Screen Sharing like I want to.
Has anyone else encountered this problem? Has anyone found out how to turn Back to My Mac back on in such a case?
Thanks for any help you can give,
Adam

Hi,
the current version I had was 3.2(5612) but having just checked no a newer 3.2.1 has just been released. Let me do the upgrade and see how I get on.
Message was edited by: Pheobian

I'm having trouble with back to my MAC. I had everything working on my home wifi network but now I am at my daughter's house and trying to connect via a verizon hotspot wifi connection. I'm wondering if the Verizon hookup is a problem.

I'm having trouble with back to my MAC. I had everything working on my home wifi network but now I am at my daughter's house and trying to connect via a verizon hotspot wifi connection. I'm wondering if the Verizon hookup is a problem.

I finally figured it out. Needed to update her Airport firmware and allow guest access, and also changed Sharing preferences to Allow Access for All Users.

Sharing Mac's across a BT Home Hub network

I had a problem with this today and saw that this has been asked before with no answer available, and that topic has been closed.
The original poster had problems connecting macs across his BT Home Hub network.
I went into advanced settings on the BT home hub router and changed the wireless config to use 802.11b/g instead of the default 802.11b/g/n. Apply and reboot the router. This now allows macs to connect to each other wirelessly.
Hope this helps someone.

No joy I'm afraid.
Tried this on both mac's and once again it timed out…
Could it be a home hub setting?
Just wanted to check to see if anyone else had this problem before I spend 3 hours speaking to some dude with no knowledge of apple in an indian call centre!

BT Home Hub 3 + Back To My Mac / Port Forwarding

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