BT Home Hub 4 Constantly restarting.

Hi All
I have a HH4 and it keeps restarting itself and random intervals through out the day.
I have 4 wifi devices connected and one NAS drive via ethernet.
I have done factory resets, cold boots etc and it keeps happening.
any suggestions?
Bt?

Have the line tested by BT.
I'm only a half mile from the exchange and had a similar problem with my HH4. It was a poor connection in the local cabinet.
Use the master socket to eliminate any problems with extension wiring.
Dial 17070 option 2, listen for noise, clicks, pops. Use a corded phone if possible.

Similar Messages

Frequent Home Hub restarts

My Home Hub v2(A) restarts itself at least twice a day.
Is it normal and why does it do it ?
** Update **
I've counted 5 restarts today so far -
Does anyone know how it shows in the Event monitor , is it "Linestate down" ?
Ta,
djh22.

Hi, the best thing to do is ring up bt and ask them to check your line for any errors, if they say it's all Clear then it's probably the homehub 5, I had 3 in a row that did the exact same as yours does so I replaced it with my own router, have you still got the white modem you had with the home hub3 and hub4 ? If you do if you plug that Into the homehub 5 red wan port with a Ethernet cable and plug the other side into the modems wan1 port. That fixed my issue but I replaced the hub anyway because of the poor wireless.

How do I set up my time capsule with my PC and BT home hub

Hi, I really need help.
I have a new time machine I am having trouble setting up. I have a BT Home Hub that I have hard wired to the TC to the WAN port. I have Connected my PC to the Ethernet port. The PC will not find the TC.
I also need to Wi-Fi attach other laptop PCs to it.
PLEASE CAN SOMEONE HELP?
Ade.

You might have an IP collision ..
unplug the wan connection to the home hub..
Restart the Time Capsule with a single ethernet connection to a pc plugged into its LAN port.
Make sure the pc is getting an ip address. Open airport utility and see if you can now access the TC.. !
When you say PC do you mean windows machine?
Windows can have some issues accessing the TC.. especially if you have the windows computer on win7 running homegroup.. which is a wretched piece of incestous connection between win7 exclusively.

BT Home Hub restarting itself

For the past 2 or 3 days, I'm finding my BT Home Hub is restarting itself a lot. I previously did not have a problem with any form of self-restarting of the Home Hub.
I'm not sure what version it is, but if you tell me where to find it, I'll be happy to provide whatever information might help in a diagnosis.
It's happening about 6-12 times a day. Sometimes hours apart, sometimes only 20mins. I was thinking it might be maintence issues (we had a large electrical storm in the county on Tuesday (4 days ago) which caused 3 local power surges to affect my house (I did disconnect everything between the 1st and the 2nd). But there was no issue with the router resetting until a full 2 days after that.
It also does not appear to be running hot and the use of the seperate phones seems to be unaffected.
So... any ideas anyone? Any help is appreciated

Okay, so it looks like it's a HomeHub 1.0 judging from those pictures, my closest exchange is http://usertools.plus.net/exchanges/?exchange=Pembroke&exact=758 and doesn't show that there's been any outtages in this time-frame.
The Hub is connected to the Master socket through an extension, it's not probably not the best solution but it's all we have available to us at present. But that hasn't changed for years, and certainly not during the timeframe of the current problems.
The following is the result of the Speedtester.bt.com tool:
Download speedachieved during the test was - 1567 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4864 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
The following is the information from the HomeHubs ADSL status page:
Uptime:
0 days, 4:41:22
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 4,864
Data Transferred (Sent/Received) [MB/MB]:
43.29 / 157.62
Output Power (Up/Down) [dBm]:
11.5 / 19.5
Line Attenuation (Up/Down) [dB]:
28.0 / 50.0
SN Margin (Up/Down) [dB]:
22.0 / 6.5
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 4,979
CRC Errors (Up/Down):
0 / 45
HEC Errors (Up/Down):
0 / 40
Line Profile:
Interleaved

Internet constantly dropping off Home Hub 3

Hi All
Hoping that someone can assist me as I am about to give up on BT and move to Virgin due to having unuseable Broadband.
I have had issues for some weeks now and spoke to BT who said there was an issue on the line and then arranged after a long wait of over a week for them to test the line, come out and then fix the issue. The home hub was dropping off and the orange light would come on . SInce they have fixed this issue the blue lights are on the home hub but i still have issue with internet constantly cutting out.
I am using Windows 8 and have my home hub near the TV.
Basically the itnernet keeps dropping out and when i look the Home Hub connection on windows 8 will show either no connection at all or limited connection. I then have to reset it or disconnect it and the sign in again and it works again but only for a few minutes. It can drop off every few minutes so is in effect totally unuseable.
Any suggestions as to what this may be.
ADSL settings below: -
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
8 days, 22:37:45
Downstream:
1,600 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.0 dB / 12.0 dB
Line attenuation (Down/Up):
63.0 dB / 31.5 dB
Output power (Down/Up):
16.3 dBm / 12.7 dBm
FEC Events (Down/Up):
249631 / 1235
CRC Events (Down/Up):
5743 / 523
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
15551 / 461
Error Seconds (Local/Remote):
0 / 0

further away the better but preferably 3 or 4m
as it is probably your wifi that is dropping and not your internet you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Home Hub 3 Needs Frequent Restarting

For the last couple of weeks I have had to restart my BT Home Hub 3 every few hours in order for my various wireless devices to share data.
None of the devices ever loses its connection to the Internet. I can continue to use each device for web access, for example. But none of the devices can see one another.
I have to restart the hub before any of my computers can access my wireless printer, for example.
After restarting the hub, the devices can all see one another again immediately until the problem reoccurs for some reason.
Does anyone know what might be causing this problem and how I can fix it?

you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
you can also try changing the hub wireless from b/g/n to just b/g and see if that helps
are all the wireless drivers up to date 0 check manufacturers website and not windows update
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub 3 restart

Hello, I was just wondering if the new home hub 3 resyncs more often than the home hub 2 as my home hub 2 could go about 2 months before resyncing but my home hub 3 cant go 3 days.
Thanks

Hi Jack
Oh dear, so I wasn't the only one
I've been working closely with a hub manager (a person, not the hub manager), hlc and many more bods at BT. It does appear that I was sent a faulty hub which is currently being looked in to. You may not same issue, but you never know....
I started a thread about the hub3, but the relevant bit referring to disconn's is here - http://community.bt.com/t5/Other-BB-Queries/Inside-the-Hub3/m-p/167863#M3320
Of course you can read the full thread if you so wish, even add to it
-+-No longer a forum member-+-

Home Hub 5 flash green light.

Our internet has been dropping out a bit lately and getting home today now all that is happening is the light on our hub is flashing green constantly. We've restarted the hub a couple times both turning it on and off and unplugging and plugging it back in again but no luck. Any suggestions? Thanks

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
If you found this post helpful, please click on the star on the left
If not, I'll try again

Wifi connection issues with Home Hub 5

Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
Nick

Hi imjolly
Sorry its taken a while to reply to your post.
I wanted to try BT's latest attempt at a solution before i tried your idea.
Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
I have tonight tried your solution. Fingers crossed that this works.
Nick

Time Capsule won't connect to BT Home Hub

I have just moved house and have set up a new BT Home hub today.
The internet is working as is the wireless printer but I want to be able to connect the Time Capsule to the BT internet network in order to make back ups.
I have gone through Airport Utility and downloaded the 6.0 software but it is still not connecting.
Any ideas on where I am going wrong? Do I have to create a new netowrk?
Any advice is appreciated.
Thank you

Connect to the homehub directly so you can download the utility.
http://support.apple.com/kb/DL1482
Once you have it downloaded.. plug the TC directly into the iMac by ethernet.. No other connections.. no wireless on the imac. Turn it off so the only active network is ethernet.
Press and hold the reset for 10sec. When the TC restarts it should come up on the iMac at default settings..
Start the manual setup on the 5.6 utility.
Go to internet tab.
Go to connection sharing.. select off bridged mode. Update the TC.
Then plug the TC back into the home hub.. it should now be accessible by ethernet or wireless from the imac.
Post the details of homehub IP and TC ip if it doesn't work.

No Internet access BT Home Hub 5

I have a problem that has just occurred over the last 3 days. My computers, BT vision box, sky box and NAS connected to my home hub 5 via ethernet or powerline have no Internet access, they will at times see the NAS, although currently they do not. Occasionally they will get Internet access via wifi. All my other devices, smart phones and tablets are fine, via either 2.4ghz band or 5ghz band. No problems here.
On occasion attempting to access a webpage on wired devices I get a message that there has been a dns server error. Until 3 days ago everything worked fine since the purchase of the hub 5 4 months ago. I have so far tried:
1. Restarting the hub
2. Resetting the hub.
Neither have worked.
Any help appreciated.
Steve.

Hi, thanks for the post. I've just tried to follow the instructions you've provided and on both my windows 7 and 8.1 machines the only option offered is to manage wireless connections. Is this unique to Windows 7 and 8? I don't seem to have the option to manage wired connections?
I've lost wired links to my Sky box and other devices again. Wireless remains solid...
Spoiler (Highlight to read)

Home Hub 3 absolutely refuses to port forward!

I'm not new to networking and know all that must be done to forward a port on a router, but the HH3 constantly tells me that any port I try to forward for any device on my network is in conflict with another device/port range/etc even though it will never let you set up a device/range to be forwarded in the first place for there to be any conflict with.
How can I get around this? Looking around it seems version A of the HH3 has this problem and I seem to have this version A.
How do I go about getting a new/working one sent?

People have been sucessful by using very short device names, and static IP adresses. Then mapping the application to the IP address of the device, and not its name.
Solutions are posted all over this forum, but a good place to start would be.
http://community.bt.com/t5/BB-Speed-Connection-Issues/Home-Hub-3-Port-Forwarding-NOT/td-p/154757
and
Port forwarding and Loopback DO work!
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 with low sync speed

Excuse a newbie who's somewhat jealous of people complaining how they only get 8Mbps!
A combination of factors means that for months I have been getting a sync of 2624-3040, which equates to a profile of 2000-2500 and resultant download speeds of 1650-2250 using my old Voyager 2091. Then about a year ago, after fitting an I-plate etc. etc. I was achieving fairly consistent downloads at 2200 - so I asked for BT Vision. I can't comment on it, because almost immediately my download speed dropped and my profile was set back to 2000 so Vision was a waste of space. This didn't correct over time, so at the end of September I called up and an engineer came to test my line, swapped me to a new pair due to earthing issues and said I might want to replace my trusty old voyager. All this disruption still had negligible effect, so around Xmas I obtained a Home Hub 3.
Bad to worse - in the last week I have had to reboot the HH3 at least 5 times (so I'll never get to the end of my BRAS training period) and whereas before I could watch Iplayer etc. 95% of the time, now it seems incapable of streaming for more than half an hour, before the speed drops below an acceptable limit. I'm close to junking the HH3 and going back to the Voyager.
Is this normal? I've read about the HH3 dropping speeds on contention - am I seeing the issue because this makes my speed unusable? (A drop of 1Mb on an 8Mb speed might be annoying, but for me it's fatal!) or do I have a rogue hub .... in which case, what do I do?

Results fresh in as you'll see - internet froze again 20 minutes ago and forced ANOTHER reboot.
With regards to your standard questions - as you'll see from my earlier post, I had a BT engineer in with me for over 4 hours in September, so all the "normal" tests were done, internal wiring checked, quiet line test was done from the master socket, he even swapped me to a new pair with better earth. There are 3 extension and the NTE5, all filtered. .... oh and neighbours with another provider achieve 2K+ constantly.
I am not now connected to the NTE5, but the engineer cut the bell wire and it has an I-Plate anyway (belt & braces!). During tests with him and for 3 weeks after (without a reboot) the router was connected directly to the master socket and it made no difference, except weakening the wireless signal to my office. So I am again connected to my office extension socket, as before, and the move had no discernable effect on sync since October.
So I'm not really expecting much on sync, live in a rural area, 2.5 clicks from the exchange (ADSL/POTS) but have a line length of over 4Km using the normal calcuation, probably with lovely aluminium along the way.
I'm just gobsmacked that the new Hub appears to be unfit for purpose, drops the download speed at the drop of a hat and freezes up on a regular basis .... so this is my final fling before jacking it and probably joining my neighbours with a provider who CAN offer an improvement.
ADSL Line Status
Connection Information
Line state:                               Connected
Connection time:                      0 days, 00:16:54
Downstream:                           2.625 Mbps
Upstream:                               448 Kbps
ADSL Settings
VPI/VCI:                                 0/38
Type:                                     PPPoA
Modulation:                             G.992.1 Annex A
Latency type:                          Interleaved
Noise margin (Down/Up):          6.4 dB / 18.0 dB
Line attenuation (Down/Up):     56.6 dB / 31.5 dB
Output power (Down/Up):        18.1 dBm / 11.9 dBm
FEC Events (Down/Up):             88308 / 2
CRC Events (Down/Up):             3197 / 7
Loss of Framing (Local/Remote):  0 / 0
Loss of Signal (Local/Remote):     0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):             1694 / 1
Error Seconds (Local/Remote):    544 / 3
Test Results
Test1 comprises of two tests
1. Best Effort Test: .
Download speed achieved during the test was - 1752 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2688 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test:
Download speed achieved during the test was - 747 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

BT Home Hub 4 Constantly restarting.

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