BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
Then select wireless
Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
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Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
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My Galaxy Mini is connected to my home hub but I cannot access the internet.
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seafront123 wrote:
My Galaxy Mini is connected to my home hub but I cannot access the internet.
I have other mobiles connected with no problems.
The phone is fine on other wifi connections.
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Hmm, my lad also has the same phone with no issues connecting to my HH2 or HH3
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_*My specifications:*_
*Model:* Toshiba Ultrabook (Satellite U940 PSU6VA-00S002)
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> {quote:title=TomDexter wrote:}{quote}
> Intel page provides the Wlan driver for this WLan card and its v16.7.0 for Win 8.1
I just checked the page you linked to, but it recommends that laptop users obtain their drivers from their OEM rather than from Intel.
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> {quote:title=TomDexter wrote:}{quote}
> I would recommend you to check the Wlan functionality and performance testing each Wlan standard 802.11 B / G and N and additionally check the different Wlan channels (1-11)
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Message was edited by: Justinian

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Try:
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Hi Peter!
I'm sorry to read that you are having issues with your Sync account.
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Hi There
Looking for bit of help/advice.
I recently upgraded my router from the BT hub 3 to Hub 4.
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I doubt very much that it can be configured as a wireless repeater, very few routers can.
Did you see the BT options on my web page?
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Hi BCLor!
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