BT Home Hub 4 Wireless Problems and My Findings

Hi,
I have got BT Broadband 2 days back, and provided Home Hub 4.
I have found the speed to bad most time, even connected to directly modem over wire.
Today even not connecting some time.
Then after tested in all the way, I have found the reason is My Hub 4 modem placed closed TV and when I switched on TV, then net speed go down (too slow, even take hrs to open google search page) and today even not open any website and shows as loading page hrs. When I have switched off TV(just done from remote, TV still connected to Power) and opening websites with good speed and speed in speed test also showing good speed..
I have never faced this issue with previous modem (from Non-BT provider) and Hub 4 modem is placed same place.
Does any one have encounter this issue?

This link shows more items that can cause problems with broadband speed and stability http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217#M8397
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Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
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Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 Wireless Problems (V100R001C01B031SP09_...

Dear all,
I am a new BT infinity customer but have had about 5 different providers and about 7/8 wireless routers in the past - never had FTTC.
BT infinity on a wired connection works great and I get approximately 65mbps (prediction 76mbps) which I'm happy with. The wireless through HomeHub3 is closer to 10-20mbps and most annoyingly it keeps dropping out. When I say dropping out I get the following:
http://bthomehub.home/html/hurl/800_auto_start.html
The blue lights are all on the Home hub and my wireless devices still show a connection to the wireless but just no access to the internet.
The very nice Indian call centre woman says its my Wifi going down and its because there is loads of equipment around it. THis is the same position that all my other wifi routers had and no problems with any of them. I am trying to work out how to move the HH3 but to be honest, unless there is something I am doing wrong, then I probably need to buy a wireless router.
I have been to http://www.btinternet.com/~cbeddoe/forumhelp/speed/hh3replace.html and any comments on these routers would be appreciated.
I suppose what is different here is that I am using the new type B homehub but it is causing me problems.
ANy help or thoughts would be appreciated.
HSB
p.s. should i really expect a 50mbps differential between wired and wireless?

Its usually the default gateway address that gets corrupted, and this prevents the computer resolving addresses outside of your own network.
You can check this by looking at your wireless adapter network setting and seeing if the default gateway is 192.168.1.254.
As for the choice of router, any decent cable router should perform fine. Take a look at the thread that I reference on my home hub replacement page.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
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Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
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Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
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Home Hub 3 Wireless Issue max 11Mb/s DL for b/g/n,...

Hello people,
I think there maybe a bug on the Home Hub 3, when i use wireless I get max speed of 11Mb/s for b/g/n and max speed 14 Mb/s for b/g. When i test the speed on on PS3 which is wired i get 32Mb/s.
Ive checked all the other settings and checked the wireless on the ps3 too, which gives me 9.9Mb/s
So this looks to me like the router........
Upload is at 1.7Mb/s which is good.
Anyone else seen this or got any suggestions?
Shall i have a ticket to BT?
Thanks
Alex.

depends on the wireless device you are using. if it is b/g, then those are the speeds i would expect. if it is 'n' then there may be a problem with wireless congestion.also, try turning off smart wireless on the hub,it may help. download inssider to see if you have wireless congestion on the channel you are using,if so, change to a less congested channel
free your computer, use opensource
i'm a linux user & very happy about it

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I upgraded to Infinity yesterday, the YouView box was late arriving but got it today.
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This morning I found that the desktop that is conncted by WiFi only (it runs 24/7 ding some monitoring) was connected to the hub but showing no Internet connection. I restared the PC and it was OK.
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I set the YouView box to record a programme to test it but it lost the Internet connection.
I am still trying to work out exactly what is happening, any suggestions of things to check?
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imjolly wrote:
have yoiu checked the driver for your desktop wifi is up to date from manufacturers website and not rely on windows update which can be slow in updating.
have you tried switching off smart wifi, splitting the 2.4 and 5ghz wifi channels and add say a 5 to the 5ghz channel to identify which is which. then select manual channels for both 2.4 and 5ghz wifi and then see if that helps. you can give them the same or different wireless passwords
Two probably three WiFi units are having the same problem and none have had problems with other WiFi previously so have o reason to suspect their drivers.
At the moment I have put the HH2 on one of the outputs from the HH5 - I wondered why the engineer did not take the HH2 away, now I know!
The desktop at the other side of the house had lost its Internet again when I got home tonight though still connected to the HH5.
MB

Samsung Galaxy Mini Home Hub 2 Connection Problem

My Galaxy Mini is connected to my home hub but I cannot access the internet.
I have other mobiles connected with no problems.
The phone is fine on other wifi connections.
Anyone have any idea whats wrong?

seafront123 wrote:
My Galaxy Mini is connected to my home hub but I cannot access the internet.
I have other mobiles connected with no problems.
The phone is fine on other wifi connections.
Anyone have any idea whats wrong?
Hmm, my lad also has the same phone with no issues connecting to my HH2 or HH3
(my hubs however are not set how they come delivered)
When it's connected to the hub, with the phone switched on, remove the battery, then re-insert and power up and then allow the phone to re-establish the connection.
(some phones can and do fail to 'talk' to your mobile operators servers, thus creating issues like this. rebooting should start the handshake process again)
Does it now connect?
Failing that you could adjust the hub's settings to something like this:
Change the hubs SSID (BTHomehub2-****) to something simple like hub2
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Try a different wireless channel - though the other devices would also be flaky
Try using just WPA2 (mines set to this) or just WPA
You could try changing the wireless key from it's default - though all other devices would then need to be reconnected.
Have you checked to see if it's up to date using Samsung Kies?
Hopefully any of the contributions above will cure it, if not I'm sure the guys on these forums will assist you further.
-+-No longer a forum member-+-

TP-Link TL-WA901 & Home Hub 5 connectivity problem

I've just installed a Home Hub 5. Devices connected via Ethernet & Wifi work fine. My Vista PC connected via a TP-Link switch & a TP-Link TL-WA901ND Wireless Access Point can't web browse successfully. Firefox says "The page isn't redirecting properly", IE says "Internet Explorer cannot display the webpage" - for every site I try. I can ping my BT hub OK, I can see the PC from the hub & a directly-connected Windows 7 PC, & I can ping external websites. Any ideas? I've tried changing all sorts of settings without any luck, Googled, etc, & nothing I've tried has sorted it. The same PC & browsers work if connected via Ethernet.
Btw, the connection setup is like this as I've had equipment damaged 3 times from lightning surges via my phone line. The PC connected directly is only temporary until I've resolved the problem.

This is from Keith's help pages. http://forumhelp.dyndns.info/hardware/TP_link/wa701nd/wa701nd.html
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Setting up bt home hub with airport extreme and timecapsule

Hi I am running BT Broadband direct into a BT Home Hub (Black version) then ethernet into an airport extreme.
Timecapsule then extending the apple network and an iMac ethernet into the timecapsule
Various other macbooks, iPhones,iPads, iPods and apple tv wirelessly linked in. (and an hp multifunction printer)
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Introducing wireless repeater or bridge causes double hopping wireless. It greatly reduces speed and efficiency of wireless. I am not 100% sure I understand your arrangement. But there are limited wireless channels and the result of many wireless devices fighting each other is bad.
1. Do you have wireless turned off in the Home Hub? Please do unless it is providing important connections.
2. What mode is the AEBS running in? Because with BT you must use the home hub as a router, you should have the AEBS bridged. Is that the case?
3. Wireless extending networking adds issues as stated. Get rid of this. The best method is to link the TC and AEBS by alternative.. ie ethernet is the best by huge margin. If you cannot do this in your house then use EOP adapters. They are not foolproof but if they work, they keep working with reliability and stabilty and speed that wireless cannot match. You can then run the AEBS and TC as roaming WAP, by using different channels but same SSID (wireless name), and security settings and passwords.

BT Infinity Home Hub 5 Wireless dropping - very fr...

Hi,
So I have recently moved into my new bought property and decided to leave my very good service of SKY at my other property just because BT offered me a slightly cheaper plan (which I very much regret leaving SKY now).
Since day one of my BT infinity broadband activation (almost 2 months ago) I have been monitoring my wireless broadband and the speed is good however the connection drops around 5-8 times a day. This is very frustrating when you pay almost £70 per month and the service you get in return doesn't justify that, I feel rubbed.
So during the last few weeks I've been in the process of going through the horrendous BT customer service which there's only one word to describe it "Useless". All they have told me so far after various test is that there's no issue with my line and there seems to be an issue with wireless (which ironically I've been telling them from day one). I'm quite tech savvy myself when it comes to networking and wireless issues. The only thing BT is telling me now then is that because this is a wireless issue they have nothing to do with it!!! How disgraceful is that? And I know for a fact that I just may be having a faulty router which BT won't admit to it.
These are the summary of the things they have told me over the phone:
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2. This could be an interference issue (I.e. Microwave and other appliances). As I stated above this is a new home with NOTHING in it so it certainly isn't an interference issue. The router is sitting in middle of the room with nothing in and me standing next to it p.s I've run all the necessary changes (channels, reset, upgrade, frequency you name it I have tried it)
3. BT is telling me dropping WiFi is normal and they don't see an issue with this. Seriously? Would you pay £70 every month for a service which drops few times every day? During Skype call, video streaming, browsing, messaging, BT TV.....In that case BT needs to calculate all the downage time every year and pay me the money back!!!
I have seriously tried everything and I believe this is an issue with a faulty router however BT will not provide me a replacement. Surely there's a BT customer service out there who can help me..
Frustrated customer.
Armin

Hi Armin_6150,
Thanks for posting. It looms like you've been through all the diagnostics so we'll need to take a closer look. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub 5 firewall rules and TP Link routers

I am not yet a BT customer but am looking to sign up for Infinity and I understand I will get a Home Hub 5 unit ... however I would prefer to use my TP-Link AC1750 which has proven to be excellent with it's WIFI signal. My TP-Link is a cable version, not the ADSL version.
I understand the HomeHub 5 now contains the VDSL modem built in (rather than separate) so I suspect I'll need to hang my TP-Link off one of the HomeHub 5 Gbe ports and disable Wireless on the Home Hub. Has anyone tried this? Do you know if the firewall rules can be set to put my TP Link in a "DMZ" , i.e. no firewall protection, because I'd prefer to do that as my TP Link is a router/firewall combined and it will make it easier for getting my VPN ports working etc.
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Solved!
Go to Solution.

Keith,
Thanks very much for your reply. So I can't use the HomeHub 5 as a cable modem, but do you know what kind of broadband/WAN connection BT OpenReach provide that goes into the HomeHub? Is that straight-forward Gbe that I could probably plug into my TP Link, as it's designed to take a Gbe connection? (Currently it is connected into one of the LAN ports of my ADSL router/modem/firewall device as I'm still on ADSL but was planning my upgrade to Infinity)
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HT201320 Hi, I recently upgraded my bt home hub to a 4 and although I can get Internet I cannot receive my mail. The message 'cannot get mail' comes up. Any help please.

Having just changed my BT home hub to a 4 series from a 3 I cannot get my mail. I am with Yahoo and get a message saying 'cannot get mail'. My Internet is ok and my user name and password have not changed. Any suggestions please.

Hello Betty,
Thank you for the details of the issue you are experiencing with your Yahoo! email account on your iPad. I recommend the following article to troubleshoot this issue:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Thank you for using Apple Support Communities.
Best,
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I have 2 iMacs in my home, both with wireless keyboards and mouses.

I have a problem where one mouse/keyboard will connect to the other and vise versa. is there any way to lock the keyboard and mouse on one computer?

Try renaming one of the keyboards. If that doesn't work then you need to set up separate passcodes for each one. You do this in the BT preferences.

Re: x240 wireless problems and extreme lag after startup

No Solution, but the 'lag' pro

Just wanted to let the people that posted in here know that since making the switch to Windows 7, I haven't had any of the aforementioned problems with x240. While it has only been 5 days, I usually had at least one of those other problems occur every single day while using Windows 8. This is a poor fix as this should not be occurring at all, but it is a fix at least if you are experiencing these problems. Now if I could find a solution to keep the laptop from crashing when picked up from the bottom left hand side due to connection being lost with the SSD. That one is truly ridiculous.

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Can i connect a Time Capsule to my BT Home Hub but still having the home hub as the only wireless router. I only want to backup my MBP over wireless

Can i connect a Time Capsule to my BT Home Hub but still having the home hub as the only wireless router
Yes.
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