BT Home Hub 5 does not connect to internet - red f...

Hello,
We recently switched from BT broadband to BT Infinity 2, on Thursday the 11th to be exact, but our Hub 5 cannot connect to the internet.
The story goes as this:
- The 11th was the last day of our broadband and the day of activation of BT Infinity
- The engineer came at one to set everything up at 1pm
- When he finished our laptops connected to the Hub but the speed was very slow. We told the engineer and he said that it is indeed extremely slow for Infinity (6,4Mb) and although some customers do report slower speeds not as slow as that.
- Late in the afternoon we lost connection completely and a red flashing light was on
- At 9.30pm I received a text saying out BT Infinity is now live
- Red flashing light has been on since then. I turned it off and on again, reset it, restored it to the original settings. Once it goes on, the green light flashes, then the blue light comes on for 15 seconds, and then the red light starts flashing. The red 'b' comes on from time to time too.
- Last night I went to my Hub page and checked the Information page. The information that looked troubling is:
1. Product name:             BT Home Hub
2. Serial number:              +068343+NQ43237799
3. Firmware version:       Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:              BT Hub 5A
5. ADSL uptime:                0 days, 00:54:54
6. Bandwidth:    1044 / 7434
7. Data sent/received:   0.0 MB / 0.0 MB
- It does not look like an infnity connection. I checked the hub again, tested the line etc. I even connected my old Hub 4 which is not working. It actually does the same thing my BT Hub 5 does, green first, blue for 15 seconds and the red flashing light.
- I called BT today. I told them everything I noticed it. All they said, it looks fine from our end, the internet was activated, but yes we can see there is a problem. We will send an engineer.
From what I can see the only reason we had internet on Thursday was because our broadband was still live. That will explain the really slow speed. Once we switched to Infinity no connection. The Hub page shows a very limited bandwith and ADSL...? Shouldn't ADSL actually be VDSL?
Can anyone please help? The engineer is coming, but I have very little faith that the matter will be resolved. Especially after the first one said everything looked ok, but call BT for the slow speed. And when I called BT it felt like someone was just reading a script.
Would the problem be our wiring? Or would BT not have switched something on?
Thank you
Evi

can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
you would be betetr waiting on engineer visit and see it he can fix your connection and if not then post back and maybe mods will help
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