BT Home Hub 5 firewall restricting outbound connec...

How does one make practical use of the "block incoming and outgoing connections" mode of the HH5a firewall? I want to restrict outgoing traffic to a fixed set of ports, i.e. HTTPS, jabber/xmpp, IMAP, etc, and block all other traffic.
I'm well versed in networking and configure my own MikroTik devices, cisco routers and more, but this BT abstraction and lockdown of being able to do anything useful is incredibly frustrating, especially as there's little to no documentation around.

You still have the same fault but not with the OR modem. Sounds like the HH5's are faulty
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Similar Messages

Apple TV 2nd Generation - wont connect to Itunes on Windows 7 Computer, with BT Home Hub 2

So have been searching around all over the Interweb and cant put my finger on an answer.
Apple TV is up to date and so is Itunes. Connecting via wireless.
Apple TV connects to internet fine, and also allows airplay via Ipad. It is reporting the correct router address so I am assuming it is all on the same network and happy that way.
I can see the Apple TV device in Home hub manager.
In Apple TV and Itunes I have turned on Home Sharing. (In fact tried turning off and on a number of times)
Initially I can see in Apple TV the Library I am trying to connect to. So you select and it goes away for a while and comes back with "Cannot connect to Neils Library"...
So I searched around and looked at ports that you maybe should open on the computer to allow other devices to search for Itunes - TCP 3689 and UDP 5353. So I created a new Application Sharing entry in the home hub, and assigned that to my PC only. (maybe I havent done that correctly? Followed a guide on a port forwarding website)
Weirdly then - when I go back to my Apple TV and look at "computers" on the menu, it can no longer see my Itunes library. Before it could see the library, but errored when trying to connect to it.
Have also tried turning the firewall off.
So I am a bit stuck. Any suggestions or past experience would be gratefully received.
Thank you!
Neil

OK - I managed to fix this. Will document for others.
I started to think it was a firewall thing. So I turned off both my Windows 7 firewall and my BT Home hub firewall. It started working!
So turned back on the BT home hub firewall - still working. So it must be a windows 7 firewall.
Went in and checked that Itunes was there as an exception... Yep. So why still not working?
Found out that the entry in my Windows 7 firewall said I-Tunes - but when you looked at the details button it wasnt pointing to a program - it was just blank.
So added a new entry and pointed that at the I-Tunes exe file.
Now all working...

Optimal settings in BT Home Hub Page, which do you...

Hi,
I just wanted to know what different people find for optimal settings in there BT Home Hub page. Do you go for:-
A
1. 802.11 b/g/n (Recommended)
2. 802.11 n 40MHz
B
1. WPA & WPA 2 (Recommended)
2. WPA 2 Only
3. WPA Only
4. WEP (64/40 bits)
5. None
C
1. UPnP on or off
2. Extended UPnP Security on or off
D
1. DMZ Enable yes or no (What particular device you want all it sending too, Console, Desktop, Laptop, Sky, Iphone etc.., which one?.)
E
1. Firewall - Default/Block all/ Disabled
Which of these settings do you use for the best experience online with loading pages, speeds (Download/uploads), best experience for online gaming (pings etc..) and also for devices such as consoles, Wii U, 360, PS3, PS Vita, DS3 etc..
Please tell me, I would like to know who gets the best experience out of there settings.
Thanks,
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Hi all,
To stop online intruders from anywhere in the world gaining access to your Hub, Network (ie devices connected to your home network) a firewall monitions the outgoing and incoming data that flows through the home hub so it can block suspicious data packets that may cause harm to your network.
Disabling your Home Hub firewall can open up your network to external attack, so you need to take appropriate security measures to protect your network.
BT strongly recommends that the firewall is not left disabled as this makes your network very vulnerable to attack by hackers.
Hope that helps.
jac_95 | BT.com Help Site | BT Service Status
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Home Hub 5 Firewall bug causing dropped DSL connec...

We've had infinity 2 since the start of December (2013) and have had nothing but problems with it. It frequently (5x a day atm) drops the connection, sometimes it fails to re-obtain the connection so does a full restart.
We had an engineer round who couldn't find anything wrong with our line, swapped us to another cable pair, but after a week of "stabilisation", the problems were still there. We had a "new" home hub, which had been left using a test bench WiFi Id, so I suspect it was another faulty return they've given us. It has been better - possibly 1/2 the number of disconnects, but still having problems. We had another engineer round, who replaced the backplate on the BT socket with a new one, with better rated capacitor for filtering. A few days later, not much better.
What I have noticed from the logs, is that the loss of connection frequently happens a few minutes (normally 2, sometimes 10) after the hub has blocked bogus (normally Chinese) remote admin attempts. Is there another attempt they're making that kills it, or is there a potential bug in the firewall that trips the reset?
08:34:03, 01 Feb.
IN: BLOCK [16] Remote administration (TCP 61.160.195.250:6000->86.134.x.x:22 on ppp3)
08:05:09, 01 Feb.
IN: BLOCK [16] Remote administration (TCP 211.75.112.37:61650->86.134.x.x:80 on ppp3)
It quite often drops the connection just after I have connected using my Android phone (which has no problems with any other device).
The log (before a reset) also includes bogus entries such as:
09:08:18, 01 Feb.
BLOCKED 2 more packets (because of Advanced Filter Rule)
09:08:17, 01 Feb.
OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_ath12_out/rule/0: UDP 0.0.0.0:68->255.255.255.255:67 on ath12)
Again, the firewall kicking in, just before a reset? Coincidence?
Line stats:
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 15/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:28:57
6. Data rate:
6446 / 52409
7. Maximum data rate:
6616 / 52721
8. Noise margin:
6.2 / 6.1
9. Line attenuation:
0.0 / 23.2
10. Signal attenuation:
0.0 / 21.3
I'll have to give the line a few more days after last week's engineer visit before they'll listen to me again, but I'm considering cancelling my contract on the grounds they're unable to provide me with a stable broadband connection - despite the same line running standard ADSL perfectly well for 4 years
Oh, the HH5 also makes a quiet whining and ticking noise if you stick your ear up to it - is this normal?

You still have the same fault but not with the OR modem. Sounds like the HH5's are faulty
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Home Hub 5 firewall rules and TP Link routers

I am not yet a BT customer but am looking to sign up for Infinity and I understand I will get a Home Hub 5 unit ... however I would prefer to use my TP-Link AC1750 which has proven to be excellent with it's WIFI signal. My TP-Link is a cable version, not the ADSL version.
I understand the HomeHub 5 now contains the VDSL modem built in (rather than separate) so I suspect I'll need to hang my TP-Link off one of the HomeHub 5 Gbe ports and disable Wireless on the Home Hub. Has anyone tried this? Do you know if the firewall rules can be set to put my TP Link in a "DMZ" , i.e. no firewall protection, because I'd prefer to do that as my TP Link is a router/firewall combined and it will make it easier for getting my VPN ports working etc.
Alternatively do you know if the cable you would normally plug into the HomeHub5 "Broadband WAN" plug is just straightforward Gbe, i.e so I can put it straight into my TP Link and not use the HomeHub 5 at all?
Thanks
Solved!
Go to Solution.

Keith,
Thanks very much for your reply. So I can't use the HomeHub 5 as a cable modem, but do you know what kind of broadband/WAN connection BT OpenReach provide that goes into the HomeHub? Is that straight-forward Gbe that I could probably plug into my TP Link, as it's designed to take a Gbe connection? (Currently it is connected into one of the LAN ports of my ADSL router/modem/firewall device as I'm still on ADSL but was planning my upgrade to Infinity)
Alternatively, I could connect my TP Link into one of the Home Hub 5 LAN ports, so long as I can designate that port as a DMZ port (i.e. no firewall protection) so that my TP Link will be the only one controlling the firewall rules. Is it possible to make one port, or one device a DMZ device on the Home Hub 5?
Thanks

Unknown firewall log entries Home Hub 2

Hi,
could anyone explain what the following are on my event log please?.
FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 81.134.23.245 Dst ip: 81.154.36.164 Type: Destination Unreachable Code: Host Unreacheable - this appears quite a few times over the space of two hours this evening.
Also, :
UPnP action 'DeletePortMapping' from ip=192.16x.xx (No such entry in array)
19:56:22 26 Apr
UPnP action 'DeletePortMapping' from ip=192.16x.xx(No such entry in array)
The IP address in this one corresponds to a known/recognised device.
Very garetful if anyone can help explain what these mean. And,if they are anything to worry aboout.
Thanks.

camper wrote:
Hi,
could anyone explain what the following are on my event log please?.
The IP address in this one corresponds to a known/recognised device.
Very garetful if anyone can help explain what these mean. And,if they are anything to worry aboout.
Thanks.
FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 81.134.23.245 Dst ip: 81.154.36.164 Type: Destination Unreachable Code: Host Unreacheable - this appears quite a few times over the space of two hours this evening.
That is an external "ping" request from the Internet that has been blocked, Probably someone trying to find whether there is anything worth trying to hack into.
UPnP action 'DeletePortMapping' from ip=192.16x.xx (No such entry in array)
Thats an application on your device which is trying to open an incoming port, perhaps you have a game or IM program running?
If not, then disable uPnP on the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Flipping out home hub means i can no longer connec...

This afternoon my home hub mutinied and refused to connect to the internet.
I went online via an openzone nearby, downloaded the hub manager thingy and this told me I had to reste my password to get my hub to work I did this and connect to BB wirelessly via my home hub.
BUT my iphone refuses to accet the new password.
It will not accept the default password.
I have tried making a new network as advised on other forums, still does not work.
Resetting networks, does not work, changing the channell on the hub, nope.
Turning everything off and back on again, nope.
Help me please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi Suemoon,
Thanks for posting. I'm not sure if this will help but give it a go and let me know how you get on. Click on the link . Let me know if that helps.
Cheers
David
BTCare Community Mod
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Home hub 3 resetting its self randomly when connec...

hi just recently (about a month now) my hub powers down when i connect to a torrent site and wont power back up till i restart it manually, any help would be appreciated as this is really doing my head in
Solved!
Go to Solution.

RichScarborough wrote:
Thanks Kieth it is on wireless, but only recently has started doing this. It has been okay for about 12 months, why has it started just now an not 12 months ago? any ideas ? thank you for responding to my post.
Probably wireless interference causing multiple re-transmissions and causing the HH3 internal buffer to overflow and crash the home hub.
You could try a different wireless channel, or connect using a cable or powerline adapters.
See
Network connection problems and possible solutions
Wireless is getting more congested and the problem is only going to get worse.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Restricting Wireless Access using BT Home Hub

Hi
I am trying to set up my BT home hub so that my daughter can only have limited access (fed up with her being on FB 24/7!)
I thought I had done by using the set up access mode, but I have a feeling that this is not working all the time. Has any one else managed to successfully do this?
Thank you for reading and would be grateful of any advice as this is driving us to the brink!

Did you follow the intructions on this site?
http://bt.custhelp.com/app/answers/detail/a_id/11364/~/what-is-bt-access-control-and-how-do-i-set-it...
Are you sure that she is not simply bypassing it via the hub manager?
You could change the hub manager password.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Configuring a BT Home Hub to Reduce Disconnections

Hi, I have had disconnections over the last 2 days while I was playing poker. This has caused me a great deal of inconvenience.
I've been in touch with Pokerstars and have sent them log files, and they seem to believe that they have found the issue, and have given me instructions on how to solve it.
Firstly, is it possible for me to implement these instructions into a BT Home Hub 3? Are there instructions anywhere for how to go about doing this?
And also, I have had ongoing internet problems over the last year, which involved dropping connection when the phone rang but even sometimes just randomly, however, these problems have finally been solved, temporarily at least.
I am led to believe that implementing these instructions will not affect the work that BT has done to solve our dropping connection. Is this true? When these Pokerstars cutouts are happening I can still open my browser and the Hub still shows the internet as being on.
Cheers in advance, Tom.
Hello Tom,
Thank you for contacting PokerStars.
The Network Status Report (NSR) you provided verifies this issue stems from a local problem and not from our site. This report runs a ping trace to various websites around the world to test your connection in general.
Please allow us a moment to break down that report and demonstrate. The set of traces listed below are ran to Australia, Cambridge (UK), US West and East coasts, (US) Manx Telecom (IOM), and the Pokerstars.com Website (IOM). With the exception of the PokerStars website, none of the other servers belong to PokerStars nor are they related to your connection to our servers. We use these sites to test your overall connection and path of data communication. We have only included small snippets of each trace and you may review the file you sent to review the entire path.
[2012/09/05 21:39:40]
Host 210.247.216.161
1 --- [ 192.168.1.254], Pings=7 , Quality=55 , Lost=2
Host 67.195.160.76
1 --- [ 192.168.1.254], Pings=5 , Quality=25 , Lost=3
Host 128.112.132.86
1 --- [ 192.168.1.254], Pings=7 , Quality=55 , Lost=2
Host 164.67.183.186
1 --- [ 192.168.1.254], Pings=5 , Quality=25 , Lost=3
Host 80.65.254.253
1 --- [ 192.168.1.254], Pings=9 , Quality=80 , Lost=1
Host 77.87.181.63
1 --- [ 192.168.1.254], Pings=3 , Quality=0 , Lost=5
As you can see the traces fail starting at hop # 1 for all sites traced.
Hop #1 belongs to your router, which means that it may be blocking our software from connecting properly, as sometimes the default firewall that routers have can interfere with our client’s connection. Most routers are fine pieces of equipment, but sometimes they need to be updated and configured for online gaming software.
Please set the trigger (automatic port forwarding) for the following ports: 26002, 443 and 22.
Using a Web browser, bring up your router's configuration page. By default, the URL is 192.168.0.1 (or similar), the user name is "admin", and the password is blank. Once you have accessed the router configuration page follow these instructions as a guideline (exact instructions may vary depending on router model).
1. Click the Advanced tab
2. Click the Applications button
3. Click the Enable button
4. After Name, enter "PokerStars" or anything you wish to label this setting
5. After Trigger Port, enter 26002
6. After Trigger Type, choose TCP
7. After Public Port, enter 26002
8. After Public Type, choose TCP
9. Click "Apply"
10. Repeat these instructions for ports 443 and 22
Some players have also reduced the Maximum Transmission Unit (MTU) setting from 1,500 to 1,200 with excellent results. We recommend you to use the value of 1,312 as theoretically speaking it will be compatible with most equipment running on 53 byte packet sizes.
Updating the firmware on the router may also stabilize the connection, but if it does not then you may need to acquire a different model or a different brand of router, or work without a router (running your cable/DSL modem directly to your computer). As a router provides some minimal natural firewall capabilities, we do recommend using a router.
To upgrade your firmware, please contact the router vendor or manufacturer.
We suggest using a wired connection from your computer to your router as wireless connections (WiFi) are generally speaking less stable. If you use a wireless connection, please check to see if your router has a Turbo or G option and turn it off. For example, in the wireless option of your router's configuration page, you may find a field with 'B/M/G Mixed' which can be changed to 'B/M Mixed'. This will disable the G option. Some "Super-G" or "Super-G Turbo" routers have a problem running in Turbo mode. Apparently they use "channel hopping" to bond multiple channels in support of this feature, but it is highly susceptible to interference from other 2.4GHz wireless networks and devices. Turning off the channel hopping feature (or the Super-G/Super-G Turbo mode) of such devices will turn them into a standard 802.11g wireless device and may make them more stable. Please contact your router vendor or router documentation for more assistance with turning off these features of your router.
We hope this information is useful to you, please let us know if you need anything else.
Regards,
Ricardo A.
PokerStars Technical Specialist"

You just need to forward the port.
Please see Port forwarding problems
Look at the example for VPN, and simply call it something else, and alter the port number to 26002.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)

In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
Thanks!

Hi @Capers2 ,
I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
Thank you for providing that detailed information.
If the network name has any spaces or special characters, the printer may not recognize it.
The printer is only capable of sending/receiving in the 2.4 ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.
You might need to contact your router company for further assistance to check those settings.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
Disconnect the USB cable.
Remove any printer software by following these steps:
Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
Right click and delete any entries for the Laserjet in the Devices and Printers Window.
Run the uninstall from the CD.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window.
Connect the printer to the router with a Ethernet cable.
Wait about 1 minute and the printer should have a valid IP address.
Print the configuration page to get the printer's IP address to configure the Wireless.
Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
Setup the wireless through here now.
Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
After the confirmation, then disconnect the Ethernet cable.
Now you should have a blue wireless light on the printer in about 1 minute.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Run the installation again.
If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Windows Home Server 2011 and Home Hub 3

Hi All
Im getting a problem at the moment with my Home Hub 3, when configuring the router setup within WHS i get an port forwarding error.
Now I've set Rules up for ports 80, 443, and 4125 to go to my server. I've also placed the server in the DMZ still no joy, currently all AV and Firewall has been disabled to!
Used http://www.canyouseeme.org/ and I can see ports 80 and 443 work but 4125 doesn't.
After trawling through random posts does anyone have an answer to how to correctly configure a HH3 or Do I need to change to a Business Hub, which was mentioned in another thread?
Thanks
Solved!
Go to Solution.

If BT used this forum to reply to problems/issues etc it would no longer be a site for BT USERS to talk to each other. BT does say that you can read advice usually good if you access this forum for help . But unless taken up by a Moderator this advice isnt "official" in the sense that BT agrees with every word. So in reality its "unofficial" but still mainly GOOD advice. Can you imagine if it was an site for BT personel to answer the public? it would crash from the many postings and it would be a 24/7 job for official BT employees. And dont blame BT many other large companies are VERY hard to contact DIRECTLY. Try Microsoft they direct you to --LOG ME IN- in India where after an hour of conversation the operator says -SURE!!! WE can help you ---and that will be £150 -PLEASE. Try contacting Yahoo direct . No chance Many other big companies Wordwide do the same.

Home Hub 3. Constant connectivity loss. Event log ...

Trying to get any kind of service out of my BT Infinity provision nowadays is like trying to arrange a tsunami in a desert.
Time after time after time after time, the Internet is working normally but then a page refuses to refresh and attempts to open another website result only in 'page not found' even though the Internet-connection icon is glowing steadily in the tray, and when I ask Windows to check on things, it reports that no problems have been found and the connection is working normally.
Except, of course, it isn't. I am not a technical expert and therefore haven't much of a clue where to start with this. My Vista OS runs with Panda Cloud AV and Malwarebytes PRO and Windows Firewall, all three of which have always played nicely. Prior to switching to BT Infinity, I had 'ordinary' BT broadband via a Netgear wireless router. The service was trouble-free.
This morning, I decided to delve into BT Home Hub Manager to re-set to factory default. That in itself took some doing because clicking on the Firefox bookmark got me nowhere at all: I had to sit here and wait for 10 minutes before the Hub page suddenly appeared as if out of nowhere.
I found in the event logs a seemingly unending chain of firewall related reports. Rather than read 'em all, I just hit re-set and whoa-hey, after a 5 or 6 minute wait, everything was fine and dandy again. . .
Until, 20 minutes later, it wasn't. Despite the re-set, Internet connectivity was shot to pieces. I'm on Amazon UK and click to open a new page in a new tab: Page Not Found. On the BBC News website, click on a link to open in a new tab: Page Not Found. Reload any of those exisdting, open pages and the reload circle just spins and spins until. . . Page Not Found.
Unfortunately, I can't make head nor tail of the log reports in the Firewall section, but typically they read:
IN: BLOCK [16] Remote administration
BLOCKED 1 more packet [because of Remote Administration]
IN: BLOCK [9] Packet invalid in connection
BLOCKED 4 more packets (because of Packet invalid in connection)
IN: BLOCK [9] Packet invalid in connection
BLOCKED 20 more packets (because of Packet invalid in connection)
BLOCKED 40 more packets (becuase of Packet invalid in connection)
And so it goes on. . . and on. It's not even clear to me if the Home Hub is doing the blocking anyway, but if it is, then I can't begin to figure out why websites like Amazon UK, BBC News, Speedtest and even Google Maps should be BLOCKED.
Help appreciated. . . always assuming, this post actually gets through -- I've no idea if this page has gone down or not, because though it's on-screen, that no longer means anything at all.

Thanks, Ray. Just managed to get back on here, there's been virtually no connectivity at all. One odd thing has been that the Home Hub Manager has opened OK. But it is no longer in agreement with the computer about whether or not connectivity exists. For example:
1) Click on disconnect in HH Manager, and it reports that the task has been achieved and the button changes to 'connect'.
But no disconnection has occurred. The Internet icon is still in the tray in its 'connected' state. And it's possible to go on the Net and briefly open up a website that isn't in the FF cache. But then everything fails again. Alternatively:
2) Click 'disconnect' in the tray control and the icon changes shows a bid red x. But the HH Manager doesn't agree. It continues to report that the computer is connected to the Internet.
I'm baffled and wearied. I'll have to relocate the Infinity set-up from downstairs to where this computer is; I'm assuming, I leave the modem in place (the new white flat thing the engineer brought when he installed Infinity)and just disconnect the black HH3 and brin g it upstairs and plug it into the PC?
Thanks for your help, much appreciated.

Re: 2nd home hub 5, Infinity still keeps disconnec...

Hi Everyone..
Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
08:24:10, 29 Apr. (60063.610000) PPPoE is up - Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
16:19:35, 28 Apr. ( 2187.920000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
15:58:10, 28 Apr. ( 902.870000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:51:19, 28 Apr. ( 492.570000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
15:46:58, 28 Apr. ( 245.670000) PPPoE is up - Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
Regards
DeltaOskarMike

Hi Imjolly
Thanks for getting back to me.
Here's the information - although I've sanitised what I think is personal information...
ADSL Checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
HighLowHighLow
FTTC Range A (Clean)
80
64
20
20
Available
FTTC Range B (Impacted)
79.6
52.9
20
12.2
Available
WBC ADSL 2+
Up to 7
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4.5 to 11
Available
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Troubleshooting > helpdesk
1. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:25:00
6. Data rate: 9999 / 38274
7. Maximum data rate: 22729 / 75117
8. Noise margin: 13.9 / 16.4
9. Line attenuation: 19.4 / 15.7
10. Signal attenuation: 19.4 / 15.7
11. Data sent/received: 14.4 MB / 191.9 MB
12. Broadband username:
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxxxxxxxxxx
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
Re: HH5 New Software Version 4.7.5.1.83.8.204
on ‎23-02-2015 12h31
Hi Guys,
We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
Regards
DeltaOskarMike

Experience so far with BT Home Hub 5?

So a few of you have installed the Home Hub 5. Like me, I'm sure a few of us would be interested to hear your experiences with this new piece of kit.

Hi got my homehub 5 on tuesday as a replacement for faulty homehub 3b, looks a good bit of kit,setup easy its now replaced as said hh3b and openreach optical modem, its weird because when i go past it now strange not seeing flashing green lights on the wall where openreach modem was, anyway turned off wps, and BT Wifi-fon and smartwireless changed to manual channel 6 best in area for 2.4ghz and have given 5ghz seperate ssid which is much better for connecting iphone,ipad etc and on 5ghz getting nearly full download speed which is good, its also good that vdsl stats are avalable which shows various things noise,download upload etc, took a bit to get used to having had a 3b for a while the only thing it does not have is powersave mode as had mine set before to powerdown between 12am-7am hh5 does have some kind of powersave mode but different than before, the only thing have noticed is in the event log lots of blocked connections inbound and outbound not sure what they are have posted them in a seperate thread hopefully somebody will be able to shed some light on them, so far very happy with the homehub 5 and its peformance!

BT Home Hub 5 firewall restricting outbound connec...

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