BT Home Hub Connectivity problems
My HH is working fine on WiFi, but I want to change some settings.
When I type http://192.168.1.254 into my Browser it just hangs, saying "connnecting" (have tried Firefox and Chrome with no success).
Have managed to access in past so not sure what happening (IP conflict?).
Any help much appreciated.
Am on iMac with Max O X v 10.7.5
Thanks
Martin
Try a factory reset of the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Hi, please help , i have installed a BT home hub at my mothers house she has two phone extentions , one of these extentions has a care call device on . I cannot get the home hub to connect to the internet , I have put filters in the main incoming box and also on both extentions and one between the phone and the care call box, and i still cannot get a connection - please help I am going out of my mind with the stree of it . thank you.
Welcome to this forum. This is how the careline should be connected.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
HOME LAN CONNECTION PROBLEM
I set up a 2 unit home net with a Linksys WRT54G Router, One PC hardwired to Port 1 and a Notebook conected via the wireless port. Both PC are Pentium and WXPPRO.
When I try to browse the local workgroup ("MICASA") I get the following error message: "You have no access to "WorkGroup". You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. The server list for this workgroup is not accessible at this moment."
Wireless has MAC filter enabled and security disabled
I restricted DHCP adresses to only 2 => 192.168.1.100 and 192.168.1.101
Win XP Pro Firewall is disabled in both PC
I worked as ADMIN with proper password in both boxes. Full file security enabled.
Shared both C disks with proper local and share permits.
In registry both PCs have: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Lsa/"restrictanonimous"=0
I could see both PCs in "my network places" for a couple of days, with full and proper file sharing, and then both pc's dissapeared. Both PC's access internet properly.
The obnoxious message listed at the beginning began appearing when I click "Workgroup" in "my network places". I tried everything, including unsetting and re-setting file sharing for C disks. Nothing happens.
The W2K Resource Kit Browser Monitor reports no brouser on the LAN.
I can ping one adress from the other and I can log onto the other box shares by typing the name in Windows Explorer (\\Pentium or \\PCdeLidia)
Any clue will be welcomeThank you, timelord.
I checked the Node setting (ipconfig /all) and it is "broadcast".
So, I decided to start all over again.
1) I un-shared all shares in both computers (The notebook and the desktop).
2) I reset the linksys router and used the Linksys setup wizard to reconfigure it from 0 (cero) - dropped (disabled) ALL security - Left only admin setup password - Changed the workgroup SSID from "MyHome" To "Home" - just to be sure.
3) Run network setup wizard in desktop (WXP Pro). Sharing Printers and files enabled.
4) Stopped and Disabled the WXP firewall in the Desktop (it was disabled, but the network wizard enables it and leaves it running)
5) Rebooted the Desktop
6) At this point, I finally could browse the local lan and see my desktop listed
My Network Places / All the Net / Microsoft Windows Network / "Home" / "Pentium" (my desktop)
7) Went over to the notebook and re-checked all file-sharing was off, then I erased the WI-FI profile in it (uses the Intel wizard), changed the workgroup name from "My Home" to "Home", Rebooted it and connected it to the Wi-Fi "Home" net that was detected. ALL security disabled, including WXP Firewall.
8) Now, the whole net is visible from both PC's
My Network Places / All the Net / Microsoft Windows Network / "Home" / "Pentium" (my desktop)
My Network Places / All the Net / Microsoft Windows Network / "Home" / "PCdeLidia" (my wife's notebook)
9) I enabled a couple of shares in both machines and I could browse them and connect to them
10) Finally, all goes to hell: I shut-off both PCs and the LinkSys router. Then I powered the linksys, and then the Desktop. The notebook still OFF. And Voilá, same awful post:
"You have no access to "WorkGroup". You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. The server list for this workgroup is not accessible at this moment."
I'm not even able to see myself.
One tip: I used the browser monitor from W2K. Before, I was able to see 3 (three) lines listed, no browser. Unfortunately, i did not write it down. Now I can see only the following 2 (two) lines:
MiCasa \Device\NetBT_TCPIP_ {€ unknown (Not an Euro sign, something like that)
MiCasa \Device\NwlnkNb unknown
Now I have to quit, no more time, I'll continue later and keep you posted
Thank you again -
BT Home Hub connection issue on XBOX 360
I have just upgraded from a BT Home Hub 3, to the BT Home Hub 4, before the upgrade I ran Sky TV wired, and 3PCs wifi, my Ipad and my Iphone. I also ran my XBOX 360 wifi, and a PS3 wifi, all worked no problem.
Now I am on BT Home Hub 4, all my connections are the same all working well apart from the XBOX 360.
I have tried doing the fix on the BT site logging into the Hub changed the SIDD and set the other bit to NO. this did not work.
I then reset the XBOX to factory settings as this was in another fix, I then reset the XBOX to the Hub 4, logged on to call of duty ghosts got half way through a game it crashed out saying no conection reset to test conection.
The Hub will conect to my XBOX 360 but only stay conected for up to 14 mins at most.
Do I need to go back to my BT Home Hub 3, Can any body help its starting to be a pain. As one good person said use a wired conection that would be good, but due to location would be hard. I did think upgrading was ment to make things better not harder. Please Help.To add, I had on online chat with BT, they said that no problems exist about XBOX 360 and the BT Home Hub to do with wifi.
If this is the case why have a fix on the BT site, that does not work may I add well not on my XBOX.
I found BT online chat not much help in this case.
Please advise and help -
Hello BT,
I am currently having problems connecting to the BT Home Hub Manager.
I have tried the following:
api.home
192.168.1.254
http://bthomehub.home/
These all end up with the connection timing out because it's taking too long to respond. All other websites are working fine and well for me. I've also tried this on Mozilla Firefox, Internet Explorer and Safari web browsers.
Also, I have asked a few other people in my area I know who are with BT and they are not getting the same problem as me.
Kind regards,
Ryan.
Solved!
Go to Solution.The HH internals sometimes get in a tangle, and if you happen to have made any changes to the various settings, that can sometimes compound matters.
Try doing a Factory Re-set (paperclip into small hole at side of hub) and see if that resolves matters. Doing a re-set will remove any settings that you may have applied, so be prepared to make the settings again if necessary. The re-set also restores the default wireless settings which are displayed on a label on the back.
If that does not solve it, you may need to ask for a replacement HH. -
Home hub causing problems with phone line
I posted earlier about a phone extension problem- it seems the hub is the problem. My phone had no dial tone just lots of noise,there doesnt seem to be a wiring problem, however if I unplug the home hub the phone will work fine! I have tried a new cable to the hub, tried microfilters which I know are ok, but the problem is no dial tone ,noise, or a recorded voice saying please try again. I assume the hub has a fault unless someone has any other rsuggestions
have you tried connecting the hub and a phone to the test socket using a filter
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
BT Home Hub - Wireless Problems
I have been having a problem with some but not all wireless connections on my home hub. Normal browsing, email with iPads , iPhones and laptop etc are fine. However I have 2 printers that I connect using wi-fi and an apple time capsule and the sky box seem to be loosing wireless connections about once every day, the only remedy is to shut down the home hub and reboot, then all is fine for a day or so. I have had the home hub for over 6 months and this has only just started happening in the past few weeks,
Hope someone can help.you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Last week my BT Home hub was changed for a shiny new black Hub 2.0 and all went well until this morning. I was using my PC (wirelessly as I always do), restarted it and then discovered that that it can no longer 'see' the hub.
When clicking 'connect to a network' it shows BTFON and several other hubs, presumably belonging to my neighbours, but there's no mention of my hub within the list.
I've tried, restarting, resetting the hub, etc etc etc but none of this makes any difference.
What's really annoying is my old laptop will connect to the internet wirelessly perfectly via the hub.
I phoned BT help in India but because I was honest and told him the laptop works he immediately diagnosed the problem as being with my PC. I doubt this is the case but if it is as it can 'see' neighbours' hubs then whatever its problem it can't be that fatal ... or can it?
Any help/suggestions/advice would be very much appreciated.
Solved!
Go to Solution.Ask your neighbour whether they can see your hub. It will be in the format Bthomehub2-xxxx.
You could connect your PC to the Ethernet port and change the name of your wireless network by going into the hub manager.
Its also possible that your computer, if its an old one, cannot see networks that have WPA encryption on them.
The old hub was WEP (not very secure) encryption by default.
If you still have problems, try changing the wireless node on the hub, to exclude the new wireless "N". Set it to "B/G" only. See if that helps.
If you can see FON, then your hub wireless must be working.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Hi,
I am on BT infinity and have Home Hub 3 (I think) with software version running is 4.7.5.1.83.8.94.1.11 (Type A).
Normally I get very good wireless connection / speed, however there seems to issue with the automatic (smart wireless). It seems to switch to channel 6 then after sometime links drops and I get very slow or no Internet connection. When the link drops I get message on the laptop that there is limited wireless connectivity.
I have to log in to Hub with Ethernet cable to change to different channel manually. I have no issue finding the good working channel manually, but hub keep switching back to automatic (smart wireless) and prefers channel 6, which after some time start to play up.
Does anyone have any suggestion / solution to this annoying issue.
Thank You
Solved!
Go to Solution.The answer is to select a channel manually, and disable smart wireless, as it gives people a lot of problems.
There is some extra help with wireless on this link.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Home hub connected but can't open web pages
Hi
Having a problem accessing any web pages. Has been like this for last 3 days. All the lights on the BT Home Hub are on and according to the task bar on my laptop it is connected and signal etc is all fine. When you open browser it tries to connect but never loads a page and eventually times out. Have phoned BT broadband help and they say there is nothing wrong with the line. Pretty certain it's not my laptop as my wife's has exactly the same problem and she uses a different browser and has different anti-virus software.
Any suggestions?
ThanksI have also had exactly the same problem!
I've had the BT Broadband option 1 for at least 3 years now and not had any major problems (lucky me). I decided to go for the new package (TV, Broadband (option 2), & calls package £18 per month - currently on offer) as I wanted to get Sky Sports through BTVision. I'm not allowed Sky or cable TV where I live. The activation date for Broadband option 2 was Monday 7th March and Monday 14th for BTVision. This also included a new router i.e. HomeHub3.
On Sunday the 6th March my internet connection was fine i.e. could open web pages, get email etc (using a BT Voyager Router). On Monday 7th I went on line and was unable to open web pages. I thought it might be a minor problem i.e. back up in an hour.
On Tuesday the 8th March I still had the same problem (Voyger Router) but had also received my new router (BT Home Hub 3). I decided to install the new hub thinking that would resolve the problem but it did not. I then tried a wirless & cable (2 different cables) connection to my PC & XBox and still could get online even though I was "Connected". I phoned the broadband help desk and was on the phone for at least an hour with no success. The help desk agent said it could be a problem with my account and said he would ring me back on Wed at 8pm........guess what? No phone call. I then phoned up again (10pm) & went through all the usual tests.......again! It still didn't work and I was told that it was probably a problem with my PC and they put me through to another department that should be able to help. I was then asked what the problem was (no communication between department then!) I had to go through the whole thing again and was then told that I would have to pay £10 a month (for at least 3 months) for them to do further checks.
Wednesday & Thursday evening I phoned the Broadband help line (same tests again - no notes on my previous calls!) and still no success. I didn't pay for the £10 month service (BT Home help) out of principle and do not know what to do next. -
I have just moved over to BT Infinity and should have been switched over yesterday. However, BT now tell me there is a problem with the Home Hub 5 that they are 'trying to resolve as quickly as possible'. Does anyone know how long this has been an issue and how long it will take to resolve - a rough timescale would be nice!
See https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/td-p...
The solution at the moment is to follow the advice posted by BT on this post.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/m-p/...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
I have a problem with my bt home hub v2, the wireless connection does not give out a dhcp address. I have recently moved across from virgin where I had no problems with the wireless so I know my pc is ok.
Has anyone had this and knows of a way to resolve it?
I have defaulted the HH a couple of times and tried changing wireless channels but all to no avail.was just trying to think of anything, my xbox and pc were on fixed ips so had to change them with new kit since different ip range.
the new router seems to operate alot better than my belkin, UPnP for example worked when i used it on software where as belkin it didnt. -
Had infinity since June 2010, recently moved home (from one infinity exchange to another infinity exchange) and as part of the move the infinity install was done at my new property and bt provided a new Home Hub3.
Connecting via a ethernet cable works fine. But trying to connect wirelessly is another issue. Three mobile phones (2xAndroid and 1x Blackberry all b/g/n) work fine. My HP laptop (4 years old HP drivers nx7410 b/g) connects but the signal drops out repeatedly and is v'slow, the other laptop which is newer (Samsung n710 intel wireless driver and utility b/g/n) won't connect at all, either via WSP or by manually setting up the connection with the PSK.
I swapped the homehub3 for my old infinity homehub2 and everything connects in an instant. Is there something I should do for the Home Hub 3, I've tried enabling and disabling WSP but no joy.
Any clues?Hi All
I joined BTI about 6 weeks ago and have been having problems with iPad and iPhone speed since the change. I have a whole host of computers in the house so I knew it was something specific to iDevices. After much digging it looks like the issue maybe to do with QoS (Quality of Service) it's a protocol that's meant to ensure good service thing is BT HH3 sets it automatically and you don't get the option to switch it off iDevices don't seem to like QoS so I started messing with the HH3 settings.
Before my changes ipad was getting somewhere between 0.58mbps and 1.5mbps instead of the 38mbps seen from my 'doze 7 PC and MacBook Air. So I set the Channel manually by going in to advanced setting then back to wireless, you'll need to check what signals are in your area so you don't choose an over used channel. I used inSSIDer for this. To be honest that didn't make any difference to the iPad's so I started looking at the other settings.
I changed the wireless interface type from 802.11 b/g/n to 802.11 b/g and reset the HH3, that seems to have done the trick as the iDevices are now showing 20+mbps consistently. I haven't got any 'n' devices but honestly 'n' is only any good for transmitting information between your local WLAN computers anyway as the higher bandwidth of 'n' would be wasted on the WAN link which has a max of 40mbps which 'g' already exceeds at 54mbps (OK I know it probably averages out a lot lower in real terms).
So if you're having speed problems you might want to try this, nothing stopping you flipping the setting back if it doesn't work or if it introduces other problems.
Good luck.
Jay9K -
Airport Express: Snow Leopard 10.6.3 / Vista Home Premium / connect problem
I have Snow Leopard 10.6.3 running on my Mac Pro, and I have an Airport Express for the little wireless network I am trying to set up....
...I can get my iPhone to connect - that was easy!
The problem:
My girlfriend is running Vista Home Premium on her HP laptop. She cannot connect to my network:
a) actually it comes up on her computer as being "connected to an unidentified network"
and
b) she continues to get "Internet Explorer cannot display the webpage" when she tries to connect to the internet.
Any ideas?
1) Is there a connection problem between Vista and Airport Express / Snow Leopard?
2) Anything special I need to do to let a Windows (or Vista specifically) computer connect?Possible risks after someone cracked the password and connects to your Wifi:
- Someone could sniff passwords when the password is transmitted in plain text (e.g. check for mails with POP)
- Someone could access shares that are not password protected
- Illegal use of your internet connection
But I don't know how likely that is. Your decision.
However, we now identified the Windows Vista Wifi settings as the source of the problem.
You can now play around with the different encryption settings in the AX and identify when Vista starts to not connect.
I now remember that I had to add the Wifi settings to Vista manually for WPA2 Personal (WPK) as the system messed it up when I connected with a click and provided the password. So if you want to try WPA2 delete the profile in Vista, probably restart and then add all the Wifi settings manually instead of clicking on an identified network. Vista is definitely able to use WPA2, so there should be no need to toggle between WPA2 and WEP once you configured Vista correctly. -
We have been using Verizon's Home Phone Connect for a couple of months now and we have had a problem since day one. We have talked to tech support twice and they confirmed the problem and said they would put in a trouble ticket and have a tier-2 tech call us back. We have never gotten a call back so I thought I would try here.
When someone calls us the caller hears 3 rings before our house phone rings once. Since we answer on the second or third ring that means the caller hears 5 or 6 rings before we answer. Most callers hang up before we get to the phone.
Does anyone have a solution to this problem?Best advice is to do the following:
Place the Home Phone Connect unit close to a window in your home OR any other spot where you get good/great cell strength on your cell phone.
Double check the antenna on the back of the Home Phone Connect unit is screwed on securely.
Make sure the Home Phone Connect unit is plugged into a power outlet. NOTE: DO NOT PLUG HOME PHONE CONNECT INTO A WALL PHONE JACK.
If your cordless home phone equipment is more than five years old, I would consider replacing it. Newer equipment may solve a lot of voice quality issues that are inherent in older equipment being used on a digital network.
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