BT Home hub phone v2.1a item code 044662 - how to ...

Hi
I have a BT Home hub phone v2.1a item code 044662. The default PIN of 0000 is not valid. How can I reset do a factory reset please?
I had changed the pin on my other v2.1 phone from 0000 ok, but this phone wasn't registered to the hub at the time (I have of course tried the new pin on the other phone, but doesn't work).
Regards
Mark

If you key the wrong PIN three times in a row, your phone will be barred as a security measure. If this happens, call us and we'll ask you some security questions before giving you an unblocking code. Contact Customer Services on 0800 0322 111 free from a landline or dial 150 free from your BT ToGo.
If its not a legal phone ie off ebay the forget it
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Similar Messages

Home Hub Phone

Didn't know whether to put this in here, or ordinary BT Phone area, so please forgive me if its in the wrong one
My Home Hub Phone has stopped working, doesn't ring when dialled, i cannot dial out from it, it appears in the manager as connected/registered.
Have tried the following things....
switching phone on and off
deleting and re-registering phone
restarting whole Home Hub
all done, and phone re-registered on system afterwards, but nothing.
Even when i dial a number on it, then go to hit the green button to send the number, it wont even attempt to dial.
Solved!
Go to Solution.

yes - its not easy to get the cover off a 2.1 phone is it??? - Anybody got any tips ??
Garfield - I have just noticed there is a reset facility on the menu/settings /option 9.
There is a handset settings reset or full reset. Might be worth trying the full reset if you cant get the cover off
banz

Using your old BT home hub phones with the home hu...

If you want to use your old BT Home Hub phones with the new Home Hub 3. Here is a diagram showing how to do it.
Using your BT Hub Phones with your Home Hub 3
It may help people to utilise their old phones.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Solved!
Go to Solution.

There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Bt home hub phone.

Since last night my home hub phone keeps coming up number unavailable whenever I try dialing,It started whilst I was in the middle of a call and just cut off.I've tried everything and nothing seems to work.
It will dial out if I press 5 and then type in a number (uses the landline I think) but it doean't work if I use it to answer a call.
Help !!!!!!
Ignore - The only thing I didn't do is restart the Hub,Schoolgirl error & everything is ok now.

Hey there.
Hopefully someone might be able to help, but I have been having the exact same problem. I can get the Airport Express to set up (if it is connected to my wireless BT Home Hub via ethernet cable) Airtunes fine, but when I try to get it to then join an existing BT Home Hub wireless network, I enter the wireless key (with and without the '$'sign) and the AE says that settings have been successfully changed and AE is restarting.
The problem then occurs that the Airport Utility times out and says that it is unable to find any Airport Base stations. A soft reset of the AE and it is picked up, only the changes have not taken effect! Must have done this 20 times now.
It will however work over a wireless connection if I make the Mac join the AE network, but as we all know, this disables internet on the Mac.
Any ideas?

My home hub phone

hi all
my black home hub phone has totally packed in and my question is this?
can i use another phone along with the hub and do i have to go into the settings of the hub to make the new phone work? also how do i get into the hub settings?
thanks
rab

You can register most DECT portable phones against the home hub bas station, if that is what you are trying to do.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub phone problem

I have this problem before, Basically when I try using the home hub phone to call somebody, it will just ring once and then I will only hear a continuous "beep" and the top right-hand corner of the phone screen says "Hi" in blue letters.

Hi SM
I can have this looked into for you, drop me an email to the address in my profile.
Please remember to include your BT account number and a link to this thread.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub Phones & blocking calls from a particular...

I have a BT Home Hub 1.5 and the Hub Phone. Is it possible to block, or blacklist one phone number, so as it cannot call my hub phone?
I tried saving it in the phone book & allocating a ring tone of "None" but it still rings. I have also looked under Advanced in the web interface for the home hub, but cannot see anything there either.

Hi KeithAFrench,
If you take a look at the link Choose to Refuse, you will find some information on calling feature and this could help you to block calls from that number. Let me know if you still have any question regarding this service.
Cheers
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problems with BT Home Hub Phone 2.1 help!

I've been having problems with my Hub phone 2.1 handset for weeks now. A catalougue of woes: 1. It doesn't ring properly with incoming calls- It starts to ring but then there's a horrible highpitched feedback noise and then the handset resets itself. Impossible for people to reach me. I have to call everyone back. 2. It doesn't charge properly. It makes the "bleep" noise when placed on the cradle but stops charging after a few moments. Sometimes it makes the bleep at random times. Often the phone has been on the charging cradle all night but will cut out during a 5 minute call because the battery is flat as a pancake! Which leads to... 3. The phone will cut out at random times during a call (even if the battery is showing full). There's the horrible feedback noise and the phone resets itself again. This happens whenever I use speaker phone too. The Hub and handset are less than two years old and broadband and all the rest of it seem absolutley fine. It's just the handset. Any advice please? Thanks! )

Change the rechargeable batteries, sometimes they don`t last very long, their capacity reduces and there is not enough power to operate the handset properly.
Try to find ones with a higher capacity, as they do seem to work much better. I have four hub phones, and the original batteries lasted about a year. The replacements I fitted are fine.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub Phone PIN Forgotten

Hi,
I have a hub phone I bought for my Black Hub on ebay and I'm trying to register it but with no success.
I've activated Broadband Talk with BT so that side of things are all up and running with the blue light lit on the hub itself.
I'm trying to perform a full reset of the phone but it asks for a PIN - which I obviously don't have. I've used the default 0000 but it just says Not Available everytime.
Any idea whether that means a wrong PIN or is there maybe something wrong with the phone.
I'm assuming if I was able to reset the phone I could then successfully register it to my Hub.

Hi ashthekid and welcome
ebay purchased phones may be faulty, plus the default pin is 0000.
Try taking the batteries out for at least 10 mins, then re-insert them.
Does it now work?
-+-No longer a forum member-+-

Charges for BT Home Hub Phone - I am totally confu...

We have Option 3 Broadband package.
We thought we were getting free calls............
We use our hub phone (which operates from the addtional phone number) and have now discovered we are being changed for calls during the day?? The call chanrges are also really high. The minimum charge being 26p - even when a call is not answered.
I don't understand. If we only get the free calls from the landline - what is the point of the hub phone????
When we moved to this package it was to get rid of an additional phone line we had - we were told this would be the best option and we would get free calls.
What am I missing here????? Getting no joy phoning BT - HELP>>>>>>>>>>>>>>

ok, im no expert but i will try to help.
With hub calls there are a number of packages to choose from. Evening and weekends i believe come free with broadband option 3. Free daytime calls are an additional cost of £6ish pm.
If you havent taken out the free daytime hub calls, you will be getting charged an extortionate amount per call.
I have had a similar issue in that i requested the free daytime calls package, and BT even acknowlege this as they listened back to the phone call. However they inform me that i was told to ring back the next day to confirm the order, which they state i didnt do. Im convinced i did.
The upshot is that i have been charged £900 for daytime calls, that would have cost me £30 if they had put my order through when i asked :-(.
Now, because i didnt inform them within one biling period (i didnt check my online bill or bank statement for some months) they have refused to reimburse me, even though i requested the free daytime calls.
The best thing you can do is ask the India call centre to put you through to the complaints section in the UK. If they say they cant do that, ask for the terminations department!! Once you get through to the complaints dept...
a) raise a complaint
b) when they turn you down, speak to a complaints manager
c) when they turn you down, ask for it to be escalated further
that is the point i am at now.
As a BT Customer of over 20 years, i am very disappointed at the complete lack of customer service/understanding. Im going to leave BT as a result of this, i cant face one more minute on the phone to India!
Good luck, you will most definetely need it!
Steven
PS - If any mods are reading this and want to contct me before i email Ian Livingston, please do so

Ask the Experts Live Chat - Home Hub 4

Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33

DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question.

BT Hub Phone Ringing but no call connection

Evening
I hope someone can assist - the home hub phone rings when there is an incoming calls but when I try to connect (by pressing the green phone on the hub phone) there is no one on the other end.
Ideas?

You have to make sure you check the corrcet 1471, as one for hub phone and a seperate one for the landline (i.e. if you ring your landline and try 1471 from the hub phone, no call weill be left).
I'm not usre if the caller display not working is indicating a fault with the hub phone (cant remember if my hub phone shows the ID when you call the landline or not)
it might be worth trying the old 'turn it off and on again' try disconnecting the batteries from the hub phone, if this doesnt solve then try a power down cycle on your hub (techspeak for turning it off and leaving off for 45 seconds).
if still having a problem, your best bet is to log on to bt.com and report it through the web, or if cant, call the tech support to go through the settings with you (they will also test to see if there is a fault with the landline, hub phone or hub)

Poor sound on bt hub phone

Hello
I would like to know if anyone can help me out. I am using the new Home Hub (black) with an old hub phone (white) The sound is very poor when making calls and the person at the other end can hardly hear me? is this normal as i dont remember it being like this with the old hub. I am reluctant to purchase the new black at approx £70 to experinence the same problem. many thanks for anyones help.

Hi Leepy71
Try the following link for advice on updating the software for your Home Hub Phone this might improve your phone performance.
http://bt.custhelp.com/app/answers/detail/a_id/9798/c/346,431,440
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Home Hub Problem

Hi there,
I have a problem with my BT Home Hub phone.
It is ringing when there is an incoming call (so the lines ok) and when I answer it I can hear the person on the other end but there is a loud continuous bleeping sound in the background which makes the person pretty much impossible to hear.
Any ideas.

Hi andrewjbird,
Welcome to the forum.
It could be a faulty handset, can you connect a different handset to the back of the Hub to see if the issue persists?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Recovering lost pin number Bt Hub Phone 2.1A

Hi, I've recently gone back to using my home hub phone after my ones giving up the ghost, I've managed to get it to link up but I was wanting to do a full factory reset to put it into a "out of box" state (i.e delete all the contacts etc...) but cant get it to do this without the pin number which for the life of me I cant remember (its worth noting that I have tried the default 0000 and any other numbers that I would have used), is there ANY way at all that I can either reset this or recover it? I've read up about the test mode being able to reset the phone back to factory defaults which I have posted about before when it unexpectedly made a visit and wiped everything, but I cant seem to recreate it.... Im very good with this sort of thing normally but this one has got me stumped...
Solved!
Go to Solution.

Yes, This is the page that i ended up on before and had tryed the,
"On the handset take a look at which button is the "Menu" button.
Take off the battery cover and remove one battery.
Hold in the Menu button while reinserting the battery.
After a few seconds the display will show "TEST MODE"
Do NOT press OK, but press "5"
The display will change to show "CLEAR SUB"
Hit OK and the handset will deregister, but the phone book will be retained. "
But i wasnt getting any of that come up on the screen? the menu key is the one on the left if i am correct.. am i doing somthing wrong?
Manythanks..
UPDATE: i've just tryed it on the older phone (1.5) and it worked right away but it wont work on the 2.1 (black one)

BT Home hub phone v2.1a item code 044662 - how to ...

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