Bt home hub replacement? TP LINK TD-W9980

I have seen this available from bt site selling this one
TP LINK TD-W9980.
Over 170 quids.... Amazon selling for over 70 quids.
Can I use this to replace BT Home hub 5 that I got for free when I joined bt infinitiy 2 few months ago?
If so, what settings would I need or do I just simply plug in and it will recognise the BT inifinity broadband? Do I need to inform BT about not using BT home hub but using an alternative hardware to use infinity 2?
Cheers
Alban

wedding wrote:
Looking at the specs it supports 802.11b/g/n with 2.4 GHz and 5GHz wireless capability but NOT 801.11ac ie it is not a simultaneous dual band router!! Just in case you thought it did.
Check out the specs. It has simultaneous dual band 2.4Ghz and 5Ghz.
http://uk.tp-link.com/products/details/?model=TD-W9980#fea

Similar Messages

Home hub 3 droping link

had a problem 3 weeks ago with all devices in the house loosing internet conectivity, contacted BT help desk and they insisted it was something in the house interferibng with the signal both they and me reset the signal and the next day I found out that a number of people i nour village and the next were having the same problem one had been told it was a line fault but BT refused to admit this and insisted it was something interfeering with the signal! 2 days later it cleared up and have had no problems till yesterday and again I am constantly loosing my connection, the laptop says im connected to the hub and the internet but when I try to open any internet pages they say no internet connection, the lights on the hub say im connected, its not the laptop as im having the same problem on my phone, my sons laptop and my husbands lapt top when I try them, whe i check the line it comes up with possible problem with broad band but when i click for details it says its ok! at any one time we only ever have 3 devices connected and there seems to be no one device that makes the problem worse, getting fed up of this now, is this a known issue withthe hub 3? we have had it for 2 years now and this is the first time we have had this problem

Have you tried a factory reset of the hub which often helps. Depress the recessed button on back until lights flash
have you tried using ethernet cable to see if just wifi problem or hub problem
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Re: BT Home Hub replacement

I just had teh same probelm and I have a Business Account with them - they basically WALK OVER their customers and show no respect or loyalty to them. I will As soon as I can kill my account. They are a disgrace.

Welcome to the BT Residential Customers forum
If you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 Wireless Problems (V100R001C01B031SP09_...

Dear all,
I am a new BT infinity customer but have had about 5 different providers and about 7/8 wireless routers in the past - never had FTTC.
BT infinity on a wired connection works great and I get approximately 65mbps (prediction 76mbps) which I'm happy with. The wireless through HomeHub3 is closer to 10-20mbps and most annoyingly it keeps dropping out. When I say dropping out I get the following:
http://bthomehub.home/html/hurl/800_auto_start.html
The blue lights are all on the Home hub and my wireless devices still show a connection to the wireless but just no access to the internet.
The very nice Indian call centre woman says its my Wifi going down and its because there is loads of equipment around it. THis is the same position that all my other wifi routers had and no problems with any of them. I am trying to work out how to move the HH3 but to be honest, unless there is something I am doing wrong, then I probably need to buy a wireless router.
I have been to http://www.btinternet.com/~cbeddoe/forumhelp/speed/hh3replace.html and any comments on these routers would be appreciated.
I suppose what is different here is that I am using the new type B homehub but it is causing me problems.
ANy help or thoughts would be appreciated.
HSB
p.s. should i really expect a 50mbps differential between wired and wireless?

Its usually the default gateway address that gets corrupted, and this prevents the computer resolving addresses outside of your own network.
You can check this by looking at your wireless adapter network setting and seeing if the default gateway is 192.168.1.254.
As for the choice of router, any decent cable router should perform fine. Take a look at the thread that I reference on my home hub replacement page.
Wireless itself, can prove quite unreliable a higher speeds.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replacing Home HUB 5

So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
At present my HH5 is hooked up via the DSL, to one of these - E-commerce links not allowed.
Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.

Asch wrote:
So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
At present my HH5 is hooked up via the DSL, to one of these -
Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.
Hi.
Is the wireless dropouts for apple products such as iPads, iPhones etc ? If so - then this could due to the dual wireless "technology". The hub 4/5 use 2.4 & 5.0GHz, but unfortunately both the wireless names are the same. Apple products by default use the 5GHz spectrum, which has a lot less distance coverage.
If you go into the hub admin settings, you can turn off the 5GHz option - or as a minimum alter the wireless (SSID) name, say putting ".5" at the end. This will mean that the iPhones etc will either need to be setup to choose the wireless again (hence choose the non ".5" one), or they might choose their existing name already set and use the 2.4Ghz - giving a moch bigger/better coverage.
Certainly worth a go
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

KEITH BEDDOE - WIRELESS ROUTER TO REPLACE HOME HUB...

Dear Keith - I am new to this site and don't normally subscribe to this type of thing and from reading the forum, you may be the man I need!
Have had my Home Hub 3 for a year now (not on infinity) and have had enough. I have spent endless hours on phone to BT, switched channels, WPA/WPA2 etc - but this router just will not work consistently with all our devices. (If I take the devices to work, or anyone else's house who doesn't have Home Hub 3, they work fine), further, everything else worked fine on my old Home Hub 2 but the signal strength wasn't enough to make it round my house, thus I changed to Home Hub 3. The devices are all set up to Home Hub 3, but I constantly have to reset it because it keeps losing touch with devices. If I reset then everything is fine but then some devices (normally HP, Blackberry, Kindle and Nintendo DS) will start dropping signal.
I have now decided to invest in another wireless router, I have searched the forum but am unsure if any of the suggested products are suitable, so, can you suggest something?
I connect the router via the phone line (is this ADSL) and wireless everything. We have quite a large house, so it needs to cover a good range, and easy to set up because I am a complete novice at all this. These are the items we run on it (there's alot, we are a big family) .....
IPhone x 3
IPad x 1
IPod x 1
Blackberry Playbook x 1
Blackberry Phone x 1
Nintendo Wii x 1
XBox x 1
Nintendo DS x 2
Kindle x 2
Netgear thing for Sky Anytime x 1 (sorry, can't remember what that gadget is called)
HP Laptop x 1
HP PC x 2
HP Printer x 1
I just want a router that will sit prettily on the table and do it's stuff and that I don't have to keep resetting to get a signal from it....
Thanking you in advance for all your help....

As Bullitt says, there are quite a few choices, but the TP-Link TD-W8960N 300MBPS Wireless N ADSL2+ Modem Router is a popular choice.
It does have external aerials, so coverage should be fairly good. Bear in mind that all wifi routers have the same power output, so router placement and aerial quality are important.
Things like PCs and gaming console are best connected using powerline adapters, and not wireless.
See
Network connection problems and possible solutions
PS Please could you leave the subject of this thread as WIRELESS ROUTER TO REPLACE HOME HUB 3
without my name at the front, as otherwise I will miss it. It was another forum member who alerted me to this thread.
As long as my name is in the main text of your message, my automatic software will notify me.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Defective Home Hub 5 - how to get a replacement

In addition to all my trouble with BT TV in combination with Infinity 3 FTTP (https://community.bt.com/t5/YouView-box/No-BT-TV-with-Infinity-3-4/td-p/1110464), I also received a faulty Home Hub 5. THe internet connection drops every few minutes and it is completely unusable. As soon as I connect my Home Hub 4 with the same cables, the connection is perfectly stable.
I contacted BT by e-mail and after several useless exchanges telling me that it could have external reasons or the wiring could be the problem (no it can't, as it is working with the HH4), I was asked to provide a time I am at home and reachable, so that someone can call me and check the HH5 connection. This Saturday morning I got a call and was told that they cannot help me as I have FTTP (what a surprise, it is visible in my account and I mentioned having Infinity 3) and they have to transfer me to the Fiber team. The forwarded call got lost after no one picked up and I received this e-mail:
"As per the conversation we had over the phone I have transferred your call to the FTTP desk, as we are from the copper line desk we cannot proceed further to deal this issue. You can also try reaching them at 0800 800 151 (12pm to 8pm Mon - Fri). Please do write back to us for further queries." I.e. I got forwarded to a team that was not even available today.
So to summarise:
- It is completely obvious that my Home Hub 5 (I paid £50 for) is faulty and just needs to be replaced
- Instead BT is wasting my time again and again giving me completely random reasons why it might not work
- While I mentioned it multiple times and it has to be visible in my account, I apparently was contacted by the wrong team for days
- While BT offers Infinity 3/4 FTTP they don't seem to have any idea how to support / handle it. They cannot give me BT TV, they cannot even give me any kind of support with a faulty router
It is just absolutely incredible ...

Doesn't help you but why did you buy a HH5 if your HH4 was working OK?
Try a factory reset of the homehub by pressing a pin
into the recess button on the rear for about 20 seconds.
lf that doen't help recontact BT sales where I presume you got the HH5 from and inform them its faulty and you want it replaced or your money back.

TP-Link TL-WA901 & Home Hub 5 connectivity problem

I've just installed a Home Hub 5. Devices connected via Ethernet & Wifi work fine. My Vista PC connected via a TP-Link switch & a TP-Link TL-WA901ND Wireless Access Point can't web browse successfully. Firefox says "The page isn't redirecting properly", IE says "Internet Explorer cannot display the webpage" - for every site I try. I can ping my BT hub OK, I can see the PC from the hub & a directly-connected Windows 7 PC, & I can ping external websites. Any ideas? I've tried changing all sorts of settings without any luck, Googled, etc, & nothing I've tried has sorted it. The same PC & browsers work if connected via Ethernet.
Btw, the connection setup is like this as I've had equipment damaged 3 times from lightning surges via my phone line. The PC connected directly is only temporary until I've resolved the problem.

This is from Keith's help pages. http://forumhelp.dyndns.info/hardware/TP_link/wa701nd/wa701nd.html
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Can I add additional link to "Other links" section of TFS web access home hub page

Hi,
Is it possible to add additional links to Other link section of TFS web access home hub page?
Thanks in advance,
Hazeq.

>Do you see any issues if I modify this page? What will happen when TFS updates happens, there are no issue in these scenarios? Currently
I have TFS 2013 with update 4.
I didn't see any issue. but when you need to upgrade your tfs, your website also need to be upgrade.
so I think the code you made will disappear.
>Can I also use Jquery over here? How should I add jquery library reference?
sure, you can do everything you want with jquery. just copy it into the sub-folder and reference it.
!!!Backup your website before you update the code.

Home Hub 3b replacement

replaced it with an Asus RT-N66U, some say it is really easy to setup, some say it is hard, for me, I was about to throw it back in the box and take it back for a refund, then it suddenly started working.... typical... but once working, it works without any issues providing you can get your head around the menus and settings.... I'm sure they could have made it easier/simpler
streamed a few youtube videos, over 1 hr each without any dropouts, previously drop outs were between several minutes to 30 mins approx, making watching youtube videos impossible, or any kind of streamed video, it isn't just video, normal surfing, checking emails etc would cause it
come on BT, the Hub is clearly faulty, or is that how you programmed it?
went through 2 HH3B and 1 HH3A, shame really as I think it looks better than the Asus
amyway, pull a finger out BT and sort the Home Hub out! we shouldn't have to purchase a router to replace the HH

as has been posted I have likewise used the home hub since the HH1 with no problems of any type with them
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Why was my order to replace a faulty Home Hub canc...

Having been told last Thursday by one of BT's technical support team in India that my Home Hub was faulty, I was assured that I would receive a replacement within a couple of days, followed by a phone call between 2 and 3 pm yesterday afternoon to ensure that it had arrived safely.
As I received neither a replacement Hub, nor the phone call, I contacted them again this afternoon, only to be told that my order had been cancelled "for technical reasons", and the representative to whom I was speaking seemed unable to explain why this had happened, and just kept apologising.
She has now placed another order, and this time has given me the actual order number, but has told me that I will now have to wait another two or three days, during which time my broadband is still almost unusable.
This is NOT the level of service I expect to receive from BT, and I would like to escalate my complaint.

then to get an engineer who carries the modems you will need to agree the terms - charge if your fault before they will arrange an appointment
don't know if this helps http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can I replace a home hub with a decent adsl modem?

I have several PCs, laptops, an internet TV, a couple of apple TVs, ipads, phones etc in my house and am fed up with them not communicating properly.
So after reading how reliable they were, and given the fact I have somehow become an apple fanboi without meaning to, I opted for an airport extreme.
The intention is to use this to create my wireless network & have the homehub just deal with the broadband... sadly it seems this is not possible. I can't disable the wireless on the homehub and supposedly I need to have it to deal with assigning IPs.
I could live with this if it works, but it still causes issues - computer to computer communication is flawless, as I hoped, but the internet is patchy.
I am sooo fed up with this it is not true - not including the time wasted with homeplug networking & airport express too - I want to bin the POS that is the home hub and have complete control over my setup. I don't need a stupid broadband phone and I don't use FON!
Can I buy an adsl modem that does nothing except get my broadband into my airport extreme network?
Alternatively is it worth me hassling BT until they give me a homehub 3 - is this any better?
Cheers.
Solved!
Go to Solution.

I did take a quick glance at the manual and it seemed to do what you need, but it may be worth taking a closer look yourself, its on the TP-Link website.
The only issue I can possibly see, is the PPP authentication.
Normally the home hub will authenticate internally using PPPoA, this will bring up the Internet connection.
If you are using the TP Link as purely an ADSL modem, then your Airport Extreme will be authenticating using PPPoE.
I am not 100% sure whether that will bring up the PPP session. It would certainly do on an Infinity connection, but I have never tried it on an ADSL only modem.
I would imagine that is should work, as the modem will be bridging the connection from the ATM side.
You can use a PPPoE user name of [email protected] and a password of bt
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replacing my Home Hub 4?

Hi I want to replace my home hub 4 because it has a poorer wireless signal than my home hub 3 I would like to get a router that has a VDSL modem build in so. Don't have to have the white open reach box is this possible? If it is would I just need to find a router that says VDSL after it?

I also agree separateis better but BT obviously disagree hence the HH5 all-in-one from the early information/stats
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Replacing Home hub 3 as router, what info do I nee...

How do I go about finding the authenication required to connect a third party router to my residential Broadband and any other configuration bits and bobs?
For various reasons I am looking to replace the Home hub 3 with a Cisco 1720 router. I plan on maintaining the HomeHub as just an Access Point, adding cabling and putting in Ethernet throughout my house so I can do lots of interesting things as I study for CCNA and MCSE.
The 1720 is somewhat speed limited, but can route packets faster than I can currently get off my residential broadband. If we ever get FTTC then I'll need to upgrade but my exchange (NSFIN) only has ADSL Max, and I know of no plans to upgrade it at all.

ADSL uses PPPoA. (Point To Point Protocol Over ATM)
If you use a different router with ADSL, then you need to make sure that the authentication is set to PPPoA.
You can use a user name of [email protected] and a password of bt
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replacement BT Home Hub

I placed a broadband order which was installed last week. As you would expect, as part of the ordering process BT sent a BT Home Hub 4 which was despatched to me but I wasn't in the country so the Post Office left a collection card. However, due to an extended period being away the item was returned from their delivery office to the sender. So I never received it. I have a tracking number confirming this.
A few days before the installation appointment I had still not received the BT Home Hub 4, so I phoed BT and asked them for the status. A replacement Home Hub 4 was shipped which I received.
However, I am now getting asked to return my non-working Home Hub 4 which is of course garbage. I never had one in the first place !
How can I get this sorted ? The call centre are next to useless.

georgemac wrote:
I have never heard anyone have a single positive thing to say about the support when connected to the Indian call centres.
UK call centres are much better at dealing with issues. Don't undertsand why BT are persevering with Indian call centres.
That could be because people usually only come onto a forum to complain about bad service and very rarely about good service. It is also the same when having a conversation with people, they will usually tell you when they have a problem with Customer Services in any walk of life but again very rarely when they have good service.

Bt home hub replacement? TP LINK TD-W9980

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