BT Home Problem - High Latency
I have been having some problems ever since i switched to BT really.
I was previously with VirginMedia but left due to their abysmal services... The broadband, however, was faultless.
But now, with BT i'm having a problem playing online games.
I start off with a latency of roughly 200ms (previously with old connection i'd never go above 70ms). This will gradually rise up to 300ms before spiking at 700-800ms, then disconnecting me and losing my broadband signal for 3-4mins.
I can counteract this error by rebooting my router (HomeHub) in which case the latency will drop down to around 100ms - but i surely shouldn't have to be doing this every day. Sometimes twice a day.
The PC is high spec and as mentioned, was previously fine.
The same thing happens whether the connection is wireless OR wired.
Any help, much appreciated!!
Dependant on which type of BT Service you are on ADSL ADSL2+ etc.
The BT Homehub does not like to many fragmented packets so this link to a previous thread might help.
http://community.bt.com/t5/BB-in-Home/Ping-spikes-every-10-15-seconds/m-p/20214;jsessionid=D8733DD05...
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)
Similar Messages
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High latency causing problems... and frustration w...
I have a femtocell that requires the latency on any single hop on the internet to be less than 240ms, any longer than this and it drops my phone call. On contacting the supplier of the femtocell, they asked me to use Traceroute to see how long the path to a server was (I used Google.com) and many of the hops were over 240ms, some as long as 4922ms.
On scanning this forum, there are other users out there (mostly gamers) who are suffering from latency problems. Has anyone had any success resolving the problem? I can send copies of the Traceroute outputs that clearly show high latency between routers with addresses such as interconnect2-gig1-0.manchester.fixed.bt.net, core2-pos0-6-1-0.ealing.ukcore.bt.net and core4te-0-7-0-0.telehouse.ukcore.bt.net, to anyone that may be able to help.
The best I've so far had from BT is that:
- It's a problem with the femtocell supplier: no, the supplier requested from ISPs their longest expected latency prior to releasing the femtocell and set the timeout to be equal to this
- It's a problem with my Mac mail: the fact that I use a Mac has absolutely nothing to do with network latency
- There's interference between my mobile phone and my wireless: this isn't the case (I'm a wireless communications engineer by background) and, if it was, almost no-one would be able to use mobile phones given the number of wireless access points in homes and offices.
Every time I get a call from the call centre it's someone different, who doesn't understand the problem, doesn't know what a femtocell is and hasn't read the notes which clearly state that I want to be called on my mobile, not on my home phone. It's looking like my best option may be to try to find another ISP who doesn't have this problem.I think you have the result of what is maybe a 2 fold issue.
Femtocell technology is still a relatively new technology as you;ll know from your job.
If you think about the security issues of running a femtocell, that;s to say what it actually has to fulfil,
Security for femtocell networks spans several distinct requirements. The service provider must authenticate users as they arrive on the network. The RF link between the handset and the femtocell must be secured for both user and control plane traffic. And lastly, the mobile network traffic must be placed into a virtual private network as it traverses the wired ISP network to ensure that the traffic is protected while transiting this public network and only authorized users can forward traffic to the mobile operator's network.
There is however one very important element of femtocell security which makes the implementation significantly more complex. This relates to latency as you say, which must be carefully managed especially for applications such as VoIP/SIP. Compounding this challenge is the unknown nature of the latency across the ISP network, which has resulted in service providers requiring latency in the femtocell to be minimized, as you say.
If you add to that the fact that the BT broadband system is based on an algorithm packet handled system to ensure data quality across maybe noisy telephone lines, it all compounds to add to the problems of the running of the femtocell.
In other words if you have a highly error corrected and interleaved broadband line, it's not going to help the femtocell out by adding additional latency to what is already a fairly complicated situation where data handling is concerned.... -
High latency problems with HH5/BT inifinty 2
Hello all!
I'm not really tech savy, so will explain this as best as possible. I'm basically having constantly high latency with it spiking for no reason, even though all my speeds (up and down) are fast and fine. This is also a wired connection running Cata6 cables.
When I first had my internet installed I was running around 18ms constantly. After around 6 months or so, this then increased to around 35ms. Now its normally running around 45ms, with it constantly spiking for no reason what so ever (over 100ms). I've repeatedly reset the router (both through the reset button and just unplugging the power cable). Both my download speeds and upload speeds are both great (will post the test results at the end). I've even restored factory settings.
I've had this latest speed & problem for now around 5 days and I can't clear it with anyway I know how. I called the tech team yesterday and was on the line for over thirty minutes with me explaining the problem to them, but the person on the other end was extremely rude and unhelpful (pretty useless being honest). He reset the router from his end and said there was no problems with it and that BT won't help me any further. He went on to say thats just the internet for you, which I know it isn't. In particular, its mostly affecting my online gaming. I know its nothing to do with the games servers as I house share with a person who's ISP is Virgin Media and they have zero problems playing the same game as me, even though their internet speeds aren't as fast as mine. I know it's not just the system I use. The problem is the same with my laptop, PC, smartphones, PS4 and smart TV.
It's now getting to a point when its becoming pointless having BT installed and its getting near the last straw where I really am just going to cut the service off as its awful.
Does anyone by anychance know how to solve this? If it also helps I live in London, East to be exact.
My speeds are:- Download Speed (Mbps): 73.11
Upload Speed (Mbps): 11.63
Ping Latency (ms): 43.00
Thanks to anyone that replies.Forgot to mention that other users of the hub5a have recommeded setting the DCHP to 21 days , which I think is the max to see if that helps?
Although its does sound like somethings up if its dropping line connnection.
Have you been through the usual checks & tests rigmarole to rule out an openreach vist?
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
17070 quiet line test
https://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test {How to guide}
Might highlight something thats not the usual hh5a mischief. -
Safari loading pages slowly / high latency
I have recently been asked by one of my clients to look at a problem with their 3 macs at their place of business. They are an iMac, a macbook and a macbook air. They have all started to exhibit the same problem of being slow to load web pages using safari as their web browser of choice.
Using the broadband speed test at speedtest.net shows that they are getting some extremely high latency (~4000ms) to some sites.
I have tested the broadband connection thoroughly using my own (linux) laptop and everything seems to be in working order. Tests on the macs themselves using a terminal show that latency to the internet and dns response times are all as they should be.
From some limited searching the problem appears to be similar to the problem described in http://discussions.apple.com/thread.jspa?messageID=8799710� where safari itself is causing some problems for some reason.
What I'm looking for is some suggestions on how i can go about fixing the problem when i next visit the clientWelcome to the forums!
The following usually works on both Tiger and Leopard:
(First, if yours is an Intel Mac, check that Safari is not running in Rosetta, which is enough to slow it to a crawl.)
Adding DNS codes to your Network Settings, should gives good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.222
208.67.220.220
(An explanation of why that is both safe and a good idea can be read here: http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 / )
Whilst in System Preferences/Network you should also turn off 'IPv6' in your preference pane, as otherwise you may not get the full speed benefit (the DNS resolver will default to making SRV queries). If you want to know what IPv6 is:
This is Apple's guidance on iPv6:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8708.html
Click on Apply Now and close the window.
Restart Safari, and repair permissions.
If that didn't do it, then try this as well:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions (in Disk Utility).
Start up Safari again, and things should have improved. -
Hi, when trying to connect to my work VPN from my girfriends house the connection is unusable, speaking to the girlfriend she is regulally thrown off her VPN connection whilst working from home. After a few traceroutes I noticed very high latency on the route between the home hub and VPN gateway:
Traceroute:
traceroute to ukc1-twvpn.oraclevpn.com (144.24.19.20), 60 hops max, 60 byte packets
1 BThomehub.home (192.168.1.254) 17.482 ms 17.154 ms 17.062 ms
2 217.32.142.201 (217.32.142.201) 22.871 ms 25.683 ms 25.596 ms
3 217.32.147.174 (217.32.147.174) 25.350 ms 25.930 ms 26.414 ms
4 212.140.206.90 (212.140.206.90) 30.361 ms 31.576 ms 32.324 ms
5 217.41.169.215 (217.41.169.215) 32.262 ms 32.884 ms 33.496 ms
6 217.41.169.109 (217.41.169.109) 34.581 ms 20.622 ms 21.236 ms
7 acc2-xe-2-0-3.sf.21cn-ipp.bt.net (109.159.255.223) 21.177 ms acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213) 321.036 ms acc2-xe-0-3-1.sf.21cn-ipp.bt.net (109.159.251.237) 321.884 ms
8 core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 322.600 ms core1-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.169) 324.078 ms core2-te0-0-0-6.ealing.ukcore.bt.net (109.159.251.159) 325.564 ms
9 peer2-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.104) 323.088 ms 194.72.31.159 (194.72.31.159) 324.616 ms 326.111 ms
10 t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net (166.49.211.192) 329.071 ms t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net (166.49.211.164) 329.642 ms t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net (166.49.211.182) 327.789 ms
11 166-49-211-254.eu.bt.net (166.49.211.254) 326.511 ms 328.270 ms 67.958 ms
12 ae14-xcr1.lnd.cw.net (195.2.30.113) 68.455 ms 69.132 ms 105.162 ms
13 ae0-xcr2.lnd.cw.net (195.2.25.122) 103.959 ms 102.668 ms 101.729 ms
14 ae10-xcr1.bkl.cw.net (195.2.30.166) 105.256 ms 106.756 ms 105.887 ms
15 oracle-gw-bkl.cw.net (195.59.8.10) 109.243 ms 107.291 ms 108.281 ms
16 144.24.17.2 (144.24.17.2) 110.882 ms 111.875 ms 109.591 ms
17 * * *
18 * * *
19 * * *
Who can I get in touch with to help troubleshoot this issue? I have gone through all normal basic troubleshooting steps such as the ubiqutous reboots of all technology. Many thanks.
Chris.Is that problem consistent? My ping/tracert is fine: also from Infinity connection. I can't check the VPN itself.
I see your route and mine are both pretty similar and indeed both go through 212.140.206.90
You seem to have very high pings even to the HomeHub. Normally that should show up as 1ms or less even with wireless.
Tracing route to ukc1-twvpn.oraclevpn.com [144.24.19.20]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.254
2 6 ms 5 ms 5 ms 172.16.14.14
3 * * * Request timed out.
4 8 ms 8 ms 7 ms 213.120.158.173
5 13 ms 12 ms 12 ms 212.140.206.90
6 12 ms 11 ms 11 ms 217.41.169.219
7 12 ms 11 ms 11 ms 217.41.169.109
8 13 ms 30 ms 12 ms acc2-xe-1-3-0.sf.21cn-ipp.bt.net [109.159.251.203]
9 21 ms 23 ms 23 ms core2-te-0-13-0-10.ealing.ukcore.bt.net [109.159.251.179]
10 20 ms 20 ms 20 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
11 20 ms 20 ms 20 ms t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net [166.49.211.166]
12 22 ms 22 ms 22 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 24 ms 24 ms 23 ms ae14-xcr1.lnd.cw.net [195.2.30.113]
14 19 ms 19 ms 19 ms ae0-xcr2.lnd.cw.net [195.2.25.122]
15 20 ms 17 ms 18 ms ae10-xcr1.bkl.cw.net [195.2.30.166]
16 24 ms 23 ms 22 ms oracle-gw-bkl.cw.net [195.59.8.10]
17 21 ms 21 ms 20 ms 144.24.17.2
18 20 ms 20 ms 20 ms ukc1-twvpn.oraclevpn.com [144.24.19.20] -
Extremely high latency from 4am - 12pm in Baltimore, MD
Lately for the past month I have been getting extremely high latency 1500ms+. I am directly wired to the Actiontec router using a new cable on a confirmed working lan card. I believe the problem maybe at the POD card. How would I go about proving to Verizon without going through numerous transfers of people that don't have a clue?
I had the same problem since Mid-June. Seems like it's anywhere in North Eastern United States. I myself is located about 20 Minutes from Washington DC. I get the latency right around 12~50 ms on first hop to Google or verizon.net on a good day with trace route test. The people in Verizon tells me that's normal but I don't buy that because my neighbor gets around less than 20 ms, never higher. It gets progressively bad around prime time and onward. Around 12 AM it can reach from 100~400 ms on latency to Google or verizon.net server.
I am a late night gamer and need that low latency badly. Seems like most of the people I have talk to from FSC (Fios solution Center) had no idea what is the difference between Bandwidth to Latency. They just call it "Speed". I have spoken with these people for almost every night for a month and a half, when I get a hint that they have no idea what they're talking about, I just hang up and call another one up or just request a supervisor to speak with.
Here is my trace route result, I have highlight the part that are unacceptable.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 61 ms 54 ms 23 ms L100.WASHDC-VFTTP-62.verizon-gni.net [96.231.212.1]
3 25 ms 15 ms 19 ms G11-3-662.WASHDC-LCR-06.verizon-gni.net [130.81.104.182]
4 36 ms 17 ms 33 ms so-4-2-0-0.RES-BB-RTR2.verizon-gni.net [130.81.28.146]
5 57 ms 65 ms 58 ms po1.ctn-border1.vzlink.com [206.46.225.85]
6 56 ms 67 ms 54 ms po121.ctn-core1.vzlink.com [206.46.225.18]
7 60 ms 71 ms 68 ms 206.46.228.130
8 76 ms 102 ms 141 ms 206.46.232.39
Trace complete
I'm going to list the things I have done so that perhaps if you are having the same issue, maybe you can anticipate or maybe save you time with this issue.
Replaced Router
This will be my 3rd Router in my possession. The odds of having 3 bad routers are astronomical but yet FSC will try to keep sending you more.
Replaced coax cable (twice), ONT, and splitter.
Once again, the problem still persist. To get these fix, I had total of 4 dispatchers. From the word of their mouth, they stated it's beyond their level and when it comes to latency the tech at verizon server will be the best people to help you.
Reset ONT by unplugging it for 5 minutes or more to pull up a new Gateway IP.
Appearently, someone were able to fix their latency issue this way but the results are mixed. Either it's a permanent fix or temporary fix or it made the problem even worse.
Optimizing connection/wired connections
I have a gaming PC, when they ask to clear the cache to solve my problem, it's an insult. Not only it's irralavent, in order for the computer to bog down because of cache overload, I must possess a computer that is less than of Pentium 2 back from 1995.
Anti-virus and FireWall
If these were actually the source of my problem then the high latency should be constantly bad.
Potentially hacked or other connection to your router.
While this problem can be an issue, I can see who uses the internet and even turned off the wireless. There's no way an uninvited person can slow down my connections.
The server that I am connecting to such as website and gaming server is not guaranteed by the verizon.
Yes, that is true but what are the odds of having google, verizon.net, altavista, gaming server from Steam, etc are having the latency issue all at the same time? It is as if they are blaming traffic problem on I-95 for having bad congestion on I-66. It's not relevant at all!
Verizon in-home Agent
Must I continue?
I will now list the solutions that others have found. Please keep in mind that these problems may not be relevant to you.
1) Bad PON card
Good luck convincing the verizon that this is the issue. For this to be the issue, people from your neighborhood must experience the same problem. Sadly, the problem is the latency and most people will be completely unaware of the problem as long as they are "online". There were cases where group of people resolved the problem but unfortunately the problem came back again the next day because the network tech at Verizon decided to switch them back to the old one.
2) Faulty hardware on rack
As far as I have been told, couple claimed that this has been the issue and was permitted to move their line into another rack.
3) Switching Gateway IP
One have claimed that certain Gateway IP they have been assigned are bad. For example, the house you're trying to drive away from has a huge pothole so you have to go around it by taking a detour.
4) Resetting the ONT by unplugging the battery
There has been claim that doing this for 5 mintues clears it up. What this actually does is it allows you to get a new Gateway IP and re-establish connections.
5) They blocked my IP
Yes, this can happen. I have been blocked once or more perhaps because sometimes I like to purchase and download games from Steam. When I do download, it does so for about an hour to 3 hours depending on the size of the game. Whilst this is going on, my room mate watches movie on Netflex and perhaps download music on the side. Also I watch On-Demand (requires internet). Also not to mention sometimes torrent and other P2P downloads. Check to see if you are blocked.
6) Last but not least, Verizon is purposely gimping our latency to squeeze budget.
There has been talks and speculations that since many primary account holders are not advance users. In otherwords, many would settle for just being "online". This supports the claims for having such a low standard for latency management in verizon. If so, Verizon must stop advertising their "fast" gaming gimmick that they display on their commercial. -
High Latency World of Warcraft (upto2000ms)
Hi guys,
I'm wondering if anyone can help diagnose the problem im having of an evening while playing world of warcraft normally i used to sit at a nice 45-55ms home/world in WoW but the last week it has jumped up to 600-2000ms my bb speed is fine even while the latency is high as i have done some tests using speedtest.net while having high latency, it shows the same 600-2000ms but speed is unaffected it seems,
Info from my home hub
Line state Connected Connection time 0 days, 01:29:18
Downstream 7,616 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1
Annex A
Latency type Interleaved
Noise margin (Down/Up) 11.2 dB / 24.0 dB
Line attenuation (Down/Up) 26.5 dB / 15.0 dB
Output power (Down/Up) 13.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 11 / 0 CRC Errors (Down/Up) 10 / 5
HEC Errors (Down/Up) 17 / 0
Error Seconds (Local/Remote) 9 / 1
As i said the speed is fine and im happy with my speeds its just the latency is stopping me playing with my mates online of an evening.
I am connected to the master socket to the home hub>ethernet cable>pc i tried replacing the ethernet cable too.
Just other info that may or may not be required
Download speed achieved during the test was - 5820 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6500 Kbps
Thanks
MartinI see the exact same problem of an evening whilst too am playing Wow, ...that this only happens of an evening surely suggests that it is how the traffic is being managed by BT that would be causing such issue ?
Away from Wow of an evening I do still get to see very good net.
Have just in the last few mins been disconnected from the game, immediately prior I was seeing a latency of 41ms Home and 682ms World.
C:\Users\Les>ping 195.12.244.153
Pinging 195.12.244.153 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 195.12.244.153:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Tracing route to 195.12.244.153 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 28 ms 30 ms 29 ms 213.120.155.224
3 29 ms 29 ms 28 ms 213.120.155.158
4 30 ms 29 ms 29 ms 213.120.161.106
5 30 ms 29 ms 28 ms 217.32.26.46
6 30 ms 30 ms 28 ms 217.32.26.182
7 29 ms 29 ms 30 ms acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.
248.222]
8 37 ms 34 ms 35 ms core1-te-0-15-0-0.ilford.ukcore.bt.net [109.159.
248.142]
9 34 ms 33 ms 34 ms core2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
.86]
10 33 ms 33 ms 34 ms t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]
11 33 ms 33 ms 33 ms 166-49-211-34.eu.bt.net [166.49.211.34]
12 34 ms 32 ms 33 ms ldn-bb2-link.telia.net [80.91.247.93]
13 43 ms 41 ms 42 ms adm-bb2-link.telia.net [213.155.130.88]
14 41 ms 42 ms 42 ms adm-b7-link.telia.net [80.91.245.135]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Is my service being "Throttled" of an evening a guild friend has suggested to me, summat about how BT might be interpreting p2p signals.
I dont really understand such..just relating some of that that has been suggested to me as a cause for this problem.
Les -
High latency to LA riot games servers
Hi,
I have been facing some very annoying latency issues with my FiOS service when playing league of legends. I usually have a 90ms-100ms ping in this game, which is bearable, but occasionally (once or twice a week) it will jump to as high as 160-180ms. I have pinged their servers directly from the router when the problem exists and those numbers are consistent with what I see on my desktop and laptop, so its not an internal network issue. I dont have any speed issues or ping spikes, and most local pings test fine during this time. I ran a trace for both periods and noticed some heavy latency within what seems to be the verizon network, and was wondering if something can be done about this??
during high latencies:
tracert 216.52.241.254
Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254] over a maximum of 30 hops:
1 4 ms 3 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 13 ms 8 ms 31 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]
3 15 ms 11 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]
4 26 ms 26 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]
5 146 ms * 146 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]
6 148 ms 146 ms 146 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
7 178 ms 174 ms 196 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
8 178 ms 173 ms 173 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]
normal period:
tracert 216.52.241.254
Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:
1 3 ms 5 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 11 ms 9 ms 9 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]
3 16 ms 15 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]
4 29 ms 28 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]
5 107 ms 106 ms 109 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]
6 113 ms 111 ms 108 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
7 117 ms 120 ms 118 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
8 120 ms 125 ms 120 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]Not sure where you are located but yes we have been experiencing the same issues here for the last couple of days as well here in the Southbay area of SoCal. It was really bad with latency about two months ago and it was better for about 3 weeks until 2 days ago then the same problem started all over again. Tech support, customer service nor the Premium Tech Support service will be of any help since we tried all of that with numerous calls and many hours on the phone with the same reply: "everything tested ok on our end" and "it isn't a problem with Verizon". Well, we don't have a problem with internet for anything other than online gaming especially with League of Legends. We've narrowed it down to a particular server which is not owned by Verizon. Our tracert shows that we have over 30 hops at times and one of the servers which is not owned by Verizon seems to be the problem. Verizon tech support said that it is not their problem to deal with after so many hops...so the plea or the question to have them do something about it is falling on deaf ears. Extremely frustrating!!! Don't know what to tell you at this point other than we are looking at other options for ISP.
The last we heard from a tech support person was that he would elevate the request to have their networking people look into contacting the owner of the server that is causing the problem. Haven't heard a peep back from anyone and it has been weeks. Sad to say but nobody at Verizon is interested in checking into this problem that I have seen so many other customers complain about. Guess it's beyond the normal "power off your router" kind of tech support and nobody gives a hoot!!! -
High Latency on BT Infinity II
I've had major issues with online gaming (Xbox One) using Infinity II for over a week, previously I had no issues and everything was fine. After resetting the Home Hub 5 back to factory defaults and performing a BT Wholesale Broadband Performance Test at http://speedtest.btwholesale.com/ I was suprised by the high latency in the results.
The download speed and upload speed is exactly what I expect, so for browsing and general internet use it is fine, but I suspect the high latency will be giving me problems with gaming, 40ms seems rather high to me.I too have the same issue. The HH5 is the worst router i have come across. Difficult to configure and having to factory reset and reconfigure every few days is ridiculous. I had nearer 65Mb download speed and a letency <10ms but now the speend has dropped to 50Mb and the latency is over 100ms. Quite often it means completely unusable.
I spent an hour on the phone to India at the weekend with zero value... Sitting on a wired connection I was told to disable the 5G wirless to improve performance and then that i shouldn't change any of the values on the HH5.. It would be useful to be able to set at least one static IP for my printer! I have an engineer booked for this morning.
I'd hate to be the 9/10 who rate the BT service as the advert! -
High latency and poor speed tests lately
For the past 4-5 days, I've been working with various Verizon techs to resolve a high latency/slow Internet problem. Their ultimate solution was that they have no idea why it's doing this, and since I can reach a few websites at full speed and their line tests show I'm operating at full provisioning, it's not their problem. "We can't control traffic outside of our networks." Well, my results are also showing problems with the Verizon servers, so I would think they should be more concerned. Most websites, however, exhibit the problem. So I'm stuck, looking for a better answer than "go away." Maybe some of you are experiencing a similar problem with latency or sporadic speeds?
My provisioning is 20M/5M. I'm in the L.A. area. (In the traceroutes below, I masked Hop 2 for privacy.)
I've experienced this problem with 2 computers (1 desktop, 1 laptop), both using Ethernet ports; one test using wireless on the laptop. I've plugged the router directly into the ONT coax to eliminate my house wiring as the culprit. Westell 9100EM router.
A few websites seem okay, and speedtest.net results always show provisioning at full speed to the L.A. server, but the problem persists when using the non-L.A. server. With speakeasy.net, even the L.A. server exhibits the problem. The latency gets worse as the night goes on, sometimes over 1000ms for some traceroute hops. In the morning, it seems to be back to normal.
Thanks for any help....
Jeff
Some examples...
In the past 2 mornings, I've had good results:
Speed Test (speakeasy.net, Los Angeles): ~ 19798K/4581K
Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
Speed Test (speedtest.net, Dallas): ~ 19.81M/4.37M, 49ms ping
Tracing route to www.l.google.com [74.125.19.104]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms myrouter.home [192.168.1.1]
2 8 ms 7 ms 7 ms xxxx.xxxxx-xxxxx-xxxxx.verizon-gni.net [173.55.xxx.xxx]
3 8 ms 10 ms 9 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]
4 11 ms 53 ms 11 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
5 13 ms 12 ms 12 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6 12 ms 11 ms 13 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7 9 ms 12 ms 42 ms xe-11-0-0.edge1.SanJose3.level3.net [4.68.111.249]
8 14 ms 12 ms 17 ms ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
9 21 ms 34 ms 35 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10 26 ms 19 ms 19 ms ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
11 21 ms 22 ms 22 ms ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
12 23 ms 22 ms 23 ms GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13 29 ms 34 ms 22 ms 209.85.251.98
14 20 ms 23 ms 19 ms nuq04s01-in-f104.1e100.net [74.125.19.104]
In the past 4-5 evenings, I've had poor results:
Speed Test (speakeasy.net, Los Angeles): ~ 2441K/194K
Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
Speed Test (speedtest.net, Dallas): ~ 8.28M/1.22M, 49ms ping
Tracing route to www.l.google.com [74.125.19.105]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms myrouter.home [192.168.1.1]
2 7 ms 7 ms 7 ms xxxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
3 531 ms 502 ms 514 ms G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
4 519 ms 506 ms 530 ms so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
5 563 ms 564 ms 553 ms 0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
6 577 ms 544 ms 524 ms 0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]
7 477 ms 469 ms 459 ms xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
8 11 ms 17 ms 19 ms ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
9 515 ms 559 ms 536 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10 20 ms 19 ms 19 ms ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
11 524 ms 499 ms 544 ms ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
12 490 ms 479 ms 464 ms GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13 24 ms 22 ms 32 ms 209.85.251.98
14 23 ms 22 ms 489 ms nuq04s01-in-f105.1e100.net [74.125.19.105]
Solved!
Go to Solution.MisterJefferson, your problem looks to be with hop #3. That is a Verizon router just after the gateway router for you. This will need to be addressed by a Verizon Network technician. Your hops to your router and your hop to the gateway look fine. Verizon will need to reboot that second router or re-route your hops.
Chernabog, yours is more difficult, you dont have any obvious big issue. However you do have a moderate jump at hop number 8. this is off the verizon network and is out on the internet. on one of the ATT routers. Unlikely you are going to be able to do anything about this. And as it is off the Verizon network, there would be nothing verizon could do about it either. Usually though, if it is a router needing rebooting, it will generally self correct after a few days. Or you could be unlucky enough to be going through a system that is overloaded or just plain old. This can be frustraiting. I myself play a lot of online games and if the server is in Washington DC (I'm in California) one of the hops I have to go through is in kentucky with sprintlink and their routers constantly give me a 500ms ping and I havent been able to get it corrected in over 4 years. Something we sometimes have to live with when it is out of our control.
====================================================================================
Error exists between keyboard and chair. -
High Latency to midwest and east coast servers
Hello,
Over the last week I have been experiencing excessively high latency to several online gaming and web sites. The problem appears to be a peering issue between verizon.net and att.net or possibly alter.net (not sure who owns them?). Here are several trace routes that illustrate the problem. Calling verizon support has got me no where so far as well as contacting the gaming sites since this looks to them like an ISP issue.
This is blizzard (dallas data center):
Tracing route to 63.241.255.16 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 8 ms 7 ms 6 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
3 13 ms 11 ms 12 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
4 12 ms 11 ms 12 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
5 12 ms 14 ms 11 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6 13 ms 11 ms 12 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7 12 ms 12 ms 10 ms 192.205.35.161
8 48 ms 47 ms 47 ms cr2.la2ca.ip.att.net [12.123.30.134]
9 473 ms 501 ms 514 ms cr2.dlstx.ip.att.net [12.122.28.177]
10 54 ms 52 ms 52 ms gar23.dlstx.ip.att.net [12.122.138.157]
11 47 ms 52 ms 47 ms 12-122-254-154.attens.net [12.122.254.154]
12 504 ms 482 ms 477 ms mdf001c7613r0003-gig-12-1.dal1.attens.net [63.24
1.193.22]
13 * * * Request timed out. <== last hop blocks ICMP by blizzard
This is lotro.com (boston area data center)
Tracing route to gls.lotro.com [206.16.13.82]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 8 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
3 10 ms 12 ms 9 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
4 12 ms 12 ms 12 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
5 43 ms 12 ms 12 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6 12 ms 12 ms 12 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7 12 ms 12 ms 12 ms 192.205.35.161
8 445 ms 432 ms 424 ms cr2.la2ca.ip.att.net [12.123.30.134]
9 451 ms 445 ms 446 ms cr1.slkut.ip.att.net [12.122.30.29]
10 438 ms 442 ms 447 ms cr2.dvmco.ip.att.net [12.122.30.26]
11 438 ms 412 ms 430 ms cr1.cgcil.ip.att.net [12.122.31.86]
12 454 ms 434 ms 394 ms cr2.cgcil.ip.att.net [12.122.2.54]
13 428 ms 427 ms 442 ms cr1.n54ny.ip.att.net [12.122.1.1]
14 410 ms 416 ms 437 ms cr2.n54ny.ip.att.net [12.122.2.14]
15 395 ms 411 ms 417 ms cr1.cb1ma.ip.att.net [12.122.31.126]
16 455 ms 450 ms 426 ms gar5.cb1ma.ip.att.net [12.122.145.29]
17 429 ms 424 ms 435 ms 12-122-254-14.attens.net [12.122.254.14]
18 420 ms 434 ms 430 ms mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
0.0.174]
19 469 ms 471 ms 442 ms 12.130.10.69
20 515 ms 507 ms 507 ms 206.16.13.82
Trace complete.
The trace route below is using a completely different ISP (Intelenet). They see a similar but much less severe problem.
Tracing route to gls.lotro.com [206.16.13.82]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms xxxx [x.x.x.x]
2 2 ms 2 ms 2 ms x.x.x.x
3 3 ms 2 ms 2 ms x.x.x.x
4 3 ms 2 ms 2 ms p6c3.irv.intelenet.net [206.82.223.85]
5 2 ms 2 ms 2 ms p2b2.irv.intelenet.net [206.82.223.70]
6 4 ms 4 ms 4 ms ip65-47-228-17.z228-47-65.customer.algx.net [65.
47.228.17]
7 4 ms 3 ms 3 ms 71.5.170.17.ptr.us.xo.net [71.5.170.17]
8 4 ms 4 ms 4 ms 192.205.35.157
9 79 ms 78 ms 78 ms cr2.la2ca.ip.att.net [12.122.129.102]
10 78 ms 78 ms 79 ms cr1.slkut.ip.att.net [12.122.30.29]
11 77 ms 78 ms 77 ms cr2.dvmco.ip.att.net [12.122.30.26]
12 79 ms 79 ms 79 ms cr1.cgcil.ip.att.net [12.122.31.86]
13 78 ms 78 ms 77 ms cr2.cgcil.ip.att.net [12.122.2.54]
14 79 ms 78 ms 78 ms cr1.n54ny.ip.att.net [12.122.1.1]
15 79 ms 78 ms 78 ms cr2.n54ny.ip.att.net [12.122.2.14]
16 78 ms 78 ms 79 ms cr1.cb1ma.ip.att.net [12.122.31.126]
17 78 ms 78 ms 78 ms gar5.cb1ma.ip.att.net [12.122.145.29]
18 79 ms 79 ms 79 ms 12-122-254-14.attens.net [12.122.254.14]
19 78 ms 78 ms 78 ms mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
0.0.174]
20 79 ms 79 ms 79 ms 12.130.10.69
21 78 ms 78 ms 78 ms 206.16.13.82
Trace complete.
This is having a very big impact on my internet service performance. I really need this resolve or I may have to consider changing to another ISP who is not see this problem.I would like to also post on this - as Riot Games is suggesting it may be a FIOS issue as well.
Please look into this, as its been 3-4 days that your connection issues are disrupting us:
http://pastebin.com/FXLAJ3CW -
Hello.
Since last Saturday we have been experiencing periods of high latency. This has happened Saturday afternoon/evening, Sunday afternoon/evening and now today early evening. Weekend periods seem to end roughly around 9pm.
I get high latency and while this is not noticeable while surfing, it can affect gaming rather badly and games become unplayable.
Here is a paste of a traceroute I did:
http://privatepaste.com/d2b9959b20.
This looks like there is a problem after the conection has exited our house.
I used the live chat to talk to an egineer on Tuesday and he was fairly helpful and tried verious things with our router (Home Hub 4). The guy I spoke to this evening was less than helpful and insisted everything was ok and that pings weren't his problem.
I've just ran winmtr and here is more latency to look at: I would be grateful for any advice.
| BTHUB4 - 0 | 28 | 28 | 0 | 1 | 15 | 0 |
| 213.1.173.186 - 5 | 24 | 23 | 0 | 374 | 556 | 402 |
| 213.1.172.193 - 5 | 24 | 23 | 71 | 367 | 606 | 391 |
| 213.1.69.150 - 5 | 24 | 23 | 76 | 392 | 648 | 400 |
| 217.41.168.102 - 5 | 24 | 23 | 0 | 376 | 561 | 400 |
| 217.41.168.65 - 5 | 24 | 23 | 0 | 371 | 563 | 398 |
| 217.41.168.107 - 5 | 24 | 23 | 0 | 372 | 556 | 396 |
|acc1-10GigE-0-3-0-4.l-far.21cn-ipp.bt.net - 5 | 24 | 23 | 0 | 372 | 555 | 395 |
| core4-te0-19-0-26.faraday.ukcore.bt.net - 5 | 24 | 23 | 74 | 389 | 613 | 398 |
|peer3-te0-1-0-15.telehouse.ukcore.bt.net - 5 | 24 | 23 | 74 | 371 | 618 | 402 |
| xe-0-2-4.rt0.thn.bandwidth.co.uk - 5 | 24 | 23 | 82 | 385 | 605 | 405 |
| xe-1-1-2.rt0.cr.bandwidth.co.uk - 5 | 24 | 23 | 68 | 371 | 617 | 393 |
| 81.19.217.197 - 10 | 20 | 18 | 0 | 360 | 554 | 395 |
Solved!
Go to Solution.it looks like possible network congestion which is outside BT retails control as it is BT Wholesale issue and unless further posts are raised over the same routing little can be done
are you connecting by a wired or wireless connection ?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Extremely slow and high latency all day.
DSL is running extremely slow during peak hours from 12 afternoon to 12 midnight. Lower than 50% of rated speed and high latency
I have been frustrated with this DSL Service for months now. I am considering contacting BBB to file a complaint and I am tired of dealing with customer service giving me the run around. Internet is a monopoly in my area therefore verizon feels it doesn't have to do anything to keep its customers when they provide crappy service. I am on waitlist for another internet service provider and it is going to take almost a year because of how bad the internet options are in the area and demand for better options. I even had to pay over 100 dollars to get a truck roll come to my house to fix any issues within the house and the internet has not gotten better. Atleast I feel I should get a refund or something.
Here is my speedtest result just now. http://www.speedtest.net/my-result/2899553407
It has been even slower at other times. http://www.speedtest.net/my-result/2893509440
Modem is Westell 6100 or something.
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
3360
864
Margin (dB)
15.5
13.0
Line Attenuation (dB)
21.5
13.0
Transmit Power (dBm)
7.6
11.9
Giganews line info
news.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 3 ms TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms
4 P1-8-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.237) 72 ms 72 ms 72 ms
5 P9-3.LSANCA-LCR-01.verizon-gni.net (130.81.193.123) 75 ms P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 75 ms 76 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms
3 te0-7-0-16.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms 0 ms 0 ms
4 te0-3-0-0.ccr21.lon13.atlas.cogentco.com (130.117.48.141) 8 ms 8 ms te0-2-0-0.ccr21.lon13.atlas.cogentco.com (154.54.28.158) 8 ms
5 te0-7-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.125) 90 ms te0-0-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.129) 90 ms *
6 te0-3-0-6.ccr21.dca01.atlas.cogentco.com (154.54.41.5) 96 ms te0-0-0-2.ccr21.dca01.atlas.cogentco.com (154.54.25.238) 96 ms te0-2-0-7.ccr21.dca01.atlas.cogentco.com (154.54.41.1) 96 ms
7 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 97 ms 97 ms 97 ms
8 uunet.iad01.atlas.cogentco.com (154.54.13.138) 99 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 105 ms 105 ms
9 P0-8-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.29.127) 177 ms 178 ms P1-0-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.199.39) 174 ms
10 P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 175 ms P9-3.LSANCA-LCR-02.verizon-gni.net (130.81.193.109) 187 ms 182 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * Max number of unresponsive hops reached (firewall or filter?)
Here is what ICSI Netalyzer Results have stated.
Network Access Link Properties + –
Network performance (?): Latency: 580 ms, Loss: 15.5% –
The round-trip time (RTT) between your computer and our server is 580 ms, which is somewhat high. This may be due to a variety of factors, including distance between your computer and our server, a slow network link, or other network traffic.
We recorded a packet loss of 16%. This loss is very significant and will lead to serious performance problems. It could be due either to very high load on our servers due to a large number of visitors, or problems in your network. Of the packet loss, at least 14.0% of the packets appear to have been lost on the path from your computer to our servers.
TCP connection setup latency (?): 720ms –
The time it takes for your computer to set up a TCP connection with our server is 720 ms, which is quite high. This may be due to a variety of factors, including a significant distance between your computer and our server, a particularly slow or poor network link, or problems in your network.
Background measurement of network health (?): 3 transient outages, longest: 0.8 seconds –
During most of Netalyzr's execution, the client continuously measures the state of the network in the background, looking for short outages. During testing, the client observed 3 such outages. The longest outage lasted for 0.8 seconds. This suggests a general problem with the network where connectivity is intermittent. This loss might also cause some of Netalyzr's other tests to produce incorrect results.
Network bandwidth (?): Upload 700 Kbit/s, Download 2.3 Mbit/s +
Network buffer measurements (?): Uplink 5400 ms, Downlink 1200 ms –
We estimate your uplink as having 5400 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large uploads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large uploads at the same time.
We estimate your downlink as having 1200 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large downloads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large downloads at the same time.
HTTP Tests + –
Address-based HTTP proxy detection (?): OK +
Content-based HTTP proxy detection (?): OK +
HTTP proxy detection via malformed requests (?): OK +
Filetype-based filtering (?): OK +
HTTP caching behavior (?): OK +
JavaScript-based tests (?): OK +
DNS Tests + –
Restricted domain DNS lookup (?): OK +
Unrestricted domain DNS lookup (?): OK +
DNS resolver address (?): OK +
DNS resolver properties (?): Lookup latency 520 ms +
Direct probing of DNS resolvers (?): +
DNS glue policy (?): OK +
DNS resolver port randomization (?): OK +
DNS lookups of popular domains (?): OK +
DNS external proxy (?): OK +
DNS results wildcarding (?): Warning –
Your ISP's DNS server returns IP addresses even for domain names which should not resolve. Instead of an error, the DNS server returns an address of 199.101.28.20, which resolves to search.dnsassist.verizon.net. You can inspect the resulting HTML content here.
There are several possible explanations for this behavior. The most likely cause is that the ISP is attempting to profit from customer's typos by presenting advertisements in response to bad requests, but it could also be due to an error or misconfiguration in the DNS server.
The big problem with this behavior is that it can potentially break any network application which relies on DNS properly returning an error when a name does not exist.
The following lists your DNS server's behavior in more detail.
Please help. I am so frustrated I literally have fights with my family over internet problems. I am right now looking for other options and even starting to think about paying over 100 a month for dedicated line or T1 if they can service my area.Not a single response from Verizon on this? And after you posted the tests & information they will need? I think I may have to make a service choice soon. Its bad enough Verizon can't post a simple email address for our support, they have removed Usenet access, removed access to our websites (I use HTML so their sitebuilder is useless)... Sheeshe...
-
High latency with MSI 790XT-G45 under W7
I have decided myself to go for W7 one one of my rigs.I ve got some genuine disks of 32 and 64 and loaded W7 for testing purposes .
As my intention is to use the 790XT-G45 (considering it more W7 suited than my Platinum beeing newer more CPU support) tryed both W7 versions , but there is a problem.
Using the DPC high latency tool i get like 100 us under any W7 version with this 790XT-G45.The same board is ok latency wise under XP ,it hovers around 10-20 us when you re not doing anything serious with it .I have to remind that on this board i ve also had some issues with the big mouse cursor thing that seems to be related to motherboard latencyes.
In the past i ve used the K9A2 Platinum with W7 64 RC with the same video card and sound card that i use now on the 790XT-G45 ,but the latency was always 10-20 us.In fact trying again the Platinum gives me under W7 like 10-20 us.
I ve tryed disableing onboards ,removing the Creative and updating to latest BIOS version but no joy.The latency also adds some drag to the system i mean W7 windows don t look to snappy like it feels on Platinum.
So is this board compatible to W7 for real ?
What is so different between the 2 boards ,does the 790X have bigger latencyes than the 790 FX from the Platinum.One of the issues is that even if i would choose the Platinum CPU upgrade path closes.
I repeat i ve tested both boards with default W7 drivers and with vendors drivers and same thing.
Any user with 790XT-G45 encountering this under W7 ?
At first glance it s not a very big issue ,but i m very sure this 100 us get s me while playing to more and i really hate input lag and static on my sound.
Any ideas ?Hi Guys,
I agree with Sm3K3R that a 70+ microsecond increase in average DPC latency will have an undesirable affect on some apps (games, real-time streaming, etc.). I also believe that what is good for XP will almost certainly not be good for Windows 7. Too much of the architecture has changed. Better drivers may help going forward. To me, the bigger question is why this mobo takes so much longer to run these routines than the K9A2.
I do not have any serious problems with the apps I run. Some of them may run better with a shorter average DPC latency. I have no way to tell with what I currently have to work with. Other bottlenecks may be in play. I was just responding to Sm3K3R's request for feedback. My power option is set to high performance and my base configuration has 41 processes running, including Diskeeper real-time defragmenter, Avira Antivirus, Logitech SetPoint, Process Lasso's process governor, PeerBlocker, and TaskDock. It also includes the Microsoft search functions and the sidebar with 2 gadgets running. Most of these processes run as services. I thought it was the search, sidebar, or one or more of the non-Microsoft products causing my base 100+ average latency indicated by the DPC high latency tool, so I ran LatencyMon to find out.
I ran it several times for 2 to 5 minutes at a time, starting when the system was idle. The Nvidia display and NT Kernel & System drivers always topped the list, with latencies from 50 to 114 microseconds. The display driver's routine also ran much more often than any thing else, followed, about 60% less often, by the NT Kernel & System driver. Thus these 2 drivers contribute the most to my average DPC latency. The other products listed above most often had 0 or less than 15 microsecond DPC latencies. Once I saw this, I did not bother to check my game configuration which does not have the search, sidebar, and the non-Microsoft products listed above in it.
During a Google search of this issue, I read that someone reduced their average Windows 7 DPC latency by 50 microseconds by turning off the HPET timer. I tried this and it did not work for me.
Looking forward to the results of Sm3K3R's further testing and feedback from others. -
Very high latency in fetching static files
Problem : Really high latency in fetching static files upon first request.
Environment : Weblogic V8.1 App Server and Web Server running using jdk1.4.2_13
Mem Setting: -Xmx2048M -XX:MaxPermSize=1024M
Situaton: Restart the weblogic server, fetch a static file using " wget hostname:port/script.js". Comes back in around 100 ms for us. Then from browser we request "http://hostname:portname/Logon.do". Then again we do " wget hostname:port/script.js" and now it comes back in 400 ms. The above times are in our TEST environment. In PROD it is really worse 1300ms for one file !!!
Tests:
Wrote a servlet to handle all static file (CSS,js,gif,jpeg etc) and all requests would go through this servlet. Did not solve the problem, latency is still high.
Wrote a test servlet to load about 1000 classes explicitly (Class.forName) and then fetched the static file with out accessing Logon.do from browser. Latency was high after loading classes. This lead to conclusion that it is number of classes we are loading which is causing the problem.
Ran application under JProfiler, Took a heap dump right after starting server. About 1300 classes loaded. Took a heap dump after fetching Logon.do. About 2100 classes loaded.
Question :
1) Isn't 1300 too high for just the server to start? (there are some classes loaded because of our references in ejb's)
2) We use prototype factory to instantiate classes. All the interface and implementation definitions are specified in config file and it seems to load all the classes. May be we can change this. But what confuses me is that the response time was okay when we had 1300 classes loaded how come it became so bad when there were 2100 classes ?
If any body is using these same set of technologies, what is the average number of classes loaded on initial start up?
I am running out of options to test?There's no way from what you posted that you could draw a conclusion that you are infected.
I totally missed that tracert, but from a ping response time, it looks healthy.
The packet loss, could easily cause your problem.
Does it consistently loose packets there ? Cause I've pinged it from here and got no loss.
Also remember that in this case, ping is also the time it takes the blizzard servers to response to your network message, so it could be local to blizzard, and ping might not detect that.
Have you tried a netstat -p tcp -b command too see whats active on your PC ? That could point you towards something local.
Maybe you are looking for
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