BT Homehub 3 light flashing pink/amber - BT engine...

Question

I wonder if anyone can help.  About a week ago we suddenly started experiencing broadband (ADSL) connection problems with the blue broadband light switching from blue to either amber or amber/pink flashing.  Various fixes were attempted; re-booting, resetting (inserting pen into little reset hole), changing ADSL filter, opening phone socket and plugging cable into internal socket etc.
To put it into context, in a 10 minute period you get 1-2 minutes of successful connection before the hub broadband light reverts to amber/pink or just amber.  In short it is virtually unusable and completely frustrating.
Next step was to send me a new Homehub 3 which the BT overseas helpline were convinced would fix the problem.  Guess what?  It didn’t and the problem remained.
A a BT engineer was dispatched and visited two days ago. He checked all the wiring and in fact changed the box on the wall to one that has two outlets – one for the phone and the other for the ADSL cable i.e. so that no ADSL filter is needed.
He measured the broadband signal coming in and it’s strong and consistent.  He genuinely couldn’t work out why the hub is therefore not allowing the broadband signal through to the PC 80%+ of the time.  Again he tried resetting and unfortunately it seemed to be working for longer than usual at which point, thinking the issue had resolved itself, he left.
Of course, soon after he left we were back to the broadband light flashing amber/pink and just amber only for the majority of the time!
I will of course call the helpline again to arrange another engineer visit but wonder if anyone here can shed any light on the likely problem (as the previous engineer seemed to be struggling).  Is it likely that two Homehub 3’s would have a fault or is it something in the settings at the BT end?  Is it worth asking the engineer to bring a Homehub 4 to see if that fairs any better?
Thanks in anticipation – as you can imagine this is incredibly frustrating.

Answer 1

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Pease make sure you use the test socket when doing these tests 
Thank You
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