BT Homehub 4 Firewall blocking Youview box?

Hi all
I have a question for the more enlightened r.e the Homehub 4 firewall.
To cut a long story short I have (much publicised on here) problems where my Youview box is unable to play Internet channels or use the On Demand players.
This problem is intermittent and I have tried everything to fix it. I have disabled DHCP, given all of my devices (wired and wireless) static IP addresses, power cycled the equipment, performed maintenance resets and all to no avail.
Tonight however I have noticed something (the service has stopped working again), when I select an Internet channel I received Firewall alerts in the homehub event log. Each time I change Internet channel I get more messages. Is the homehub blocking the Youview box or are these message normal. Sample messages below.
I received no messages when trying 4OD, as usual the adverts played and then it froze as the program was about to start.
21:40:07, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:40:06, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:40:06, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:40:05, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on eth1)
21:38:41, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:38:40, 22 Aug.
BLOCKED 4 more packets (because of Spoofing protection)
21:38:39, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:38:38, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:38:14, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on eth1)
21:38:00, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:37:18, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:37:17, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:37:17, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:37:16, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:37:15, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)

224.0.0.22 is necessary for streaming and is part of the multicast system.
The Internet Group Management Protocol (IGMP) is a communications protocol used by hosts and adjacent routers on IP networks to establish multicast group memberships. IGMP is an integral part of IP multicast.
IGMP can be used for one-to-many networking applications such as online streaming video and gaming, and allows more efficient use of resources when supporting these types of applications.
IGMP is used on IPv4 networks. Multicast management on IPv6 networks is handled by Multicast Listener Discovery (MLD) which uses ICMPv6 messaging in contrast to IGMP's bare IP encapsulation.
Providing you have a software firewall on your equipment you could turn off the hubs firewall.

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New standard Bt vision box v Youview box

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The 1st generation BT Vision box was the grey one you refer to.
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See this BT help page.
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Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
Cheers
David
BTCare Community Mod
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BT to give free HD Youview box to new customers fr...

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers. Broadband customers not in an Infinity enabled area will also be able to get a free YouView box* when they subscribe to TV Essential, starting at £4/month. Both offer a massive saving on the retail price of the YouView set top box, which is priced at £299 at retailers across the country.
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Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Youview box out of stock

I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
Solved!
Go to Solution.

slrhale wrote:
I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
We ordered a youview box at 8pm last night. It is being delivered on Tuesday. No stock issues mentioned.
It sounds as if you are being fobbed off.

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I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

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I have just set up my new youview box.
With my previous BT box I was able to use a nikkai video sender so I could control and watch the TV/box in another room.
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Hi Poynders,
Thanks for posting. Take a look at YouView screens not visible over AV / video sender . It’s an older thread but might help. Let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
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I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
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Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
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Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
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Connecting Youview box to DVD and TV. Now ordinary...

Hi, Does anyone know how to connect a TV, BT Youview box and a DVD recorder together. I have two SCART, one RF and one Aerial connection together but now we cannot watch our ordinary TV. I need this for my son. It is probably a simple connection error but we can't work it out. Any help greatly appreciated

Put the aerial feed in to the YouView box 'antenna in' and connect a cable from the YouView 'aerial out' to the 'aerial in' on your TV. Connect YouView box HDMI out to HDMI socket on your TV if you have one. If not connect the YouView to SCART to your TV SCART. Connect your DVD player to the other SCART socket.
Use the AV setting on your TV to switch to the YouView box and:
Go in to you YouView menu as follows:
YouView/Settings/Device Management and make sure 'RF Loop Through' is set to ON.
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Use the 'AV' setting on your TV to switch between TV's own tuner, YouView and your DVD player.
HDMI is preferable but if you don't have any HDMI sockets - and most TVs do these days - then SCART will have to do.
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10.6 Server's Firewall Blocks It's Own Internet Connection

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The DNS skapegoat just doesn't make sense.
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Hi.
Over the month or so my Youview box has been behaving very oddly. When it wakes from sleep very often I get no picture and no sound. My TV says "no input" on the HDMI.
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Thanks!

Sorry for the late reply - I've been away... Couldn't see a link in your profile for "contact the mods".
I don't think is anything to do with the tuner, because the channel name and number are shown in the LED matrix display on the front of the Humax..
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Looks like another maintance mode reset when I get home for work
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Does my YouView viewing count towards my broadband usage allowance?
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BT never used to accept Powerline adapters at all. At least they seem to accept 500mpbs devices as valid for one box now.
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