BT HomeHub unknown device connected

I have been having serious problems with my internet and wi-fi recently. Firstly, about a month ago I kept on being told there was a redirect loop in every browser. I could only fix this through using an Ethernet cable. Now, every website I go on has ads and 10+ pop ups from one site called 'unideals'. I have never visited that site so I need some help please! Also when I go on my HomeHub 4 manager, it says there is an unknown device with a strange MAC address. Help!

Haydn123 wrote:
If I could get you the MAC address, would you be able to give me an idea of what the unknown device could be?
This website should help.
http://www.coffer.com/mac_find/
Its not been updated for a while, but you can usually find the vendor.
There are probably other websites which do the same. Just do a Google search for something like "MAC address lookup"
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Where do you get the info telling you that you have unknown devices connected to your router's network? Make sure to enable the wireless security of the router. Use WPA2 encryption. With wireless security enabled, it will ensure that no one else can connect not unless you provide them the wireless security code.

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Graduated from high school and returned my Macbook pro for school.
A student is most likely to have my old computer now.
I can track the computer via my new Mac through the Find My iPhone. I see that the person's computer is connected to my iCloud. I have the option to lock it, erase the contents and probably he has the same with my current Mac.
Most likely, the person is not logged out everywhere on his computer where there are connections to my Apple ID or iCloud. This is the IT staff at the school's fault, they are responsible for the reset of the computers before new students receive them.
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Reset -II-.
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He factory reset his computer.
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The conversation we had:
[...] = my own marks made in connection with this post
ME: Well, hope you've entered the computer [after he restored it]
HE: I am about to restore it
I: Okay. So.. here, I see you [sends picture of map of his house with the green dot, radar, marking his computer]
HE: Hmm .. I have logged into my friend's iCloud too ..
ME: Have you entered the computer yet? Strange, but since I changed the password on iCloud, you should not be logged in again after you once log out
HE: Entered and entered, it's on anyway. Aa very weird because I am logged into someone else's Apple ID too. But is the content on my computer synced with your?
ME: I don't understand how you can be inside two Apple ID accounts at the same time .. Our is not in sync I think. Is your locked or?
HE: No, now I have factory reset it so everything should be normal soon
ME: Okay, suppose you disappear from the map after you log out via the system settings. Sry for all the jam, but basically it's the IT staff's fault this
HE: No problems, aa do it as soon as it is programmed.
HE: So, I'm logged out from your account. What's the deal with you now?
ME: Should check out what a friend has to say. You are still connected to iCloud
ME: Do you have any "Find My Mac" settings
HE: Shall see [sends picture that says "System settings wants to make changes to the Find My Mac. Enter an administrator name and password to allow this". This he cannot do because IT staff are admins]
HE: Can't. IT guys are the admins and we have school holidays now haha
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HE: What do you mean?
ME: The information you type in when you log on to the computer
HE: Aha no I'll test
HE: Doesn't work
ME: ****. Then it's the admin who can do what is needed to solve the problem.
HE: I will contact them then

To add....
Are these shown as connected via ethernet of wifi?
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-+-No longer a forum member-+-

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To add....
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Could you possibly disconnect ALL devices bar one laptop, refresh the hub manager home network page and reconnect the other devices one at a time, refresh after each device. You should then find the guilty devices.
-+-No longer a forum member-+-

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Try:
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hi Jazza!
the best explanation for this that i've seen is that there can be power drain problems in USB 2.0. drop below 500 mA running through the port and everything goes to pot. this may well explain why switching back to USB 1.1 sometimes works like a charm, and also explains why it's important to have the ipod plugged into a high powered USB port rather than a low power port.
i've seen a confirmed case of a USB connection going west after a scanner got plugged into the beast in question ... periodically i see other reports along these lines, too.
Roger Whiteley, "USB Device Not Recognized" #16, 04:18am Aug 3, 2005 CDT
love, b

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freakinvibe wrote:
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BT HomeHub unknown device connected

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