BT Hub 4 - ADSL details

Is there anyone else out there also on a new BTHub 4 who could tell me where to find the full ADSL connection details?
On my previous BTHomeHub 2 it used to show the full ADSL details (noise margin, attenuation, etc) in the advanced settings. Can't seem to find it now. Was this info still there on the BTHomeHub 3 ?

Don't know if it is there on HH3 or HH4 but you get to it on HH2 by going into hub management then Settings > Advance Settings > Broadband > ADSL

Similar Messages

Hub 4 detailed connection stats??

Hello
Got my new hub 4 , all plugged in and working .However I can only get basic connection stats such as upload/download speed and time.
Where are detailed stats that I had with my hub 3??
Cheers
Oliver

I read the parts of the linked chat thread regarding disabling the noise/attenuation stats, and the reasoning for leaving it out does not make sense at all. Users are not going to lose sleep over extra technical information in the "Advanced" section - they know it's there for techincal support if they need it.
Heck, you could even completely hide it by not having a clickable link anywhere and only tell people about the HomeHub "special" link on the forums or BT support - then people won't get confused if they click where they shouldn't.
There are plenty of posts on these forums from people with older HomeHubs where they copy their stat page and people on the forum are able to easily identify what is going wrong (noise margin, etc). Easy for everyone! It is now made much more difficult to dig through logs to find this information now, even for a competent user like myself (I'm a software engineer) who isn't a fan of digging through logs if I can help it.
I think this really needs to be reconsidered in future firmware versions because - in my opinion - it is insane to completely disable something like this. It certainly wasted a lot of my time looking for it when I expected it to be there.

BT Homehub, reboots on its own

So here is the problem that I have been suffering with for 18+ months. I am on my 3rd Homehub, have replaced all filters and cables each time. Had BT engineer out to look at my line and STILL my homehub reboots all by itself, every few days, regardless of the time of day or whether it being used. I do not notice any issues with my Internet access while the hub is working and when it reboots it soon establishes a connection. This has been an inconvenience up until now when I am working from home more often and I see the my bill for BT each month.
The hub has this firmware - Software version 8.1.H.J (Type A)
and this is what I see in the event log
Any advice most welcome?
07:22:30  23 Oct
SNTP Systemtime update: time setting 01:04:00 > new time setting: 07:22:30
01:02:08   1 Jan
CONFIGURATION saved by TR69
01:01:40   1 Jan
PPP link up (Internet) [86.141.169.151]
01:01:40   1 Jan
PPP CHAP Chap receive success : authentication ok
01:01:40   1 Jan
PPP CHAP Receive challenge (rhost = ESR6.Faraday2)
01:01:36   1 Jan
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 17.8 dBm, Up: 11.9 dBm; line Attenuation Down: 13.0 dB, Up: 8.0 dB; snr Margin Down: 23.0 dB, Up: 12.2 dB)
01:01:27   1 Jan
usbmgr: USB device isn't matched the configuration
01:01:27   1 Jan
usbmgr: try /etc/usbmgr/class/module
01:01:27   1 Jan
usbmgr: try /etc/usbmgr/class/09/module
01:01:27   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/module
01:01:27   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/00/module
01:01:27   1 Jan
usbmgr: class:0x9 subclass:0x0 protocol:0x0
01:01:27   1 Jan
usbmgr: buffer line: remove T
01:01:27   1 Jan
usbmgr: USB device isn't matched the configuration
01:01:26   1 Jan
usbmgr: try /etc/usbmgr/class/module
01:01:26   1 Jan
usbmgr: try /etc/usbmgr/class/09/module
01:01:26   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/module
01:01:26   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/00/module
01:01:26   1 Jan
usbmgr: class:0x9 subclass:0x0 protocol:0x0
01:01:26   1 Jan
usbmgr: buffer line: remove T
01:00:54   1 Jan
DHCS server up
01:00:54   1 Jan
FIREWALL event (1 of 2): modified rules
01:00:54   1 Jan
FIREWALL event (1 of 1): deleted rules
01:00:47   1 Jan
FIREWALL level changed to Standard.
01:00:41   1 Jan
FIREWALL event (1 of 8): created rules
00:00:41   1 Jan
FIREWALL event (1 of 1): deleted rules
00:00:41   1 Jan
FIREWALL event (1 of 1): modified rules
00:00:40   1 Jan
FIREWALL event (1 of 1): created rules
00:00:29   1 Jan
WIRELESS interface turned on.
00:00:28   1 Jan
usbmgr: start 0.4.8
00:00:19   1 Jan
KERNEL Warm restart
01:02:09   1 Jan
CONFIGURATION saved by TR69
01:01:38   1 Jan
PPP link up (Internet) [86.153.138.119]
01:01:38   1 Jan
PPP CHAP Chap receive success : authentication ok
01:01:38   1 Jan
PPP CHAP Receive challenge (rhost = ESR6.Faraday2)
01:01:35   1 Jan
usbmgr: USB device isn't matched the configuration
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/module
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/09/module
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/module
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/00/module
01:01:35   1 Jan
usbmgr: class:0x9 subclass:0x0 protocol:0x0
01:01:35   1 Jan
usbmgr: buffer line: remove T
01:01:35   1 Jan
usbmgr: USB device isn't matched the configuration
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/module
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/09/module
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/module
01:01:35   1 Jan
usbmgr: try /etc/usbmgr/class/09/00/00/module
01:01:35   1 Jan
usbmgr: class:0x9 subclass:0x0 protocol:0x0
01:01:35   1 Jan
usbmgr: buffer line: remove T
01:01:34   1 Jan
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 17.8 dBm, Up: 11.9 dBm; line Attenuation Down: 13.0 dB, Up: 8.0 dB; snr Margin Down: 23.0 dB, Up: 12.3 dB)
01:00:55   1 Jan
DHCS server up
01:00:55   1 Jan
FIREWALL event (1 of 2): modified rules
01:00:55   1 Jan
FIREWALL event (1 of 1): deleted rules
01:00:47   1 Jan
FIREWALL level changed to Standard.
01:00:41   1 Jan
FIREWALL event (1 of 8): created rules
00:00:41   1 Jan
FIREWALL event (1 of 1): deleted rules
00:00:41   1 Jan
FIREWALL event (1 of 1): modified rules
00:00:41   1 Jan
FIREWALL event (1 of 1): created rules
00:00:29   1 Jan
WIRELESS interface turned on.
00:00:28   1 Jan
usbmgr: start 0.4.8
00:00:19   1 Jan
KERNEL Warm restart
06:41:34  23 Oct
SNTP Synchronised again to server: 213.123.26.170
Solved!
Go to Solution.

Sorry 4 delay been away! Here are the full adsl details
ADSL line status<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:11:10", "7,616 Kbps", "448 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.1", "Interleaved", "8.7 dB / 23.0 dB", "13.0 dB / 8.0 dB", "17.8 dBm / 11.9 dBm", "0", "0", "0", "0 / 0", "0 / 2147480000", "nil / 0", "0"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:11:10
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.7 dB / 23.0 dB
Line attenuation (Down/Up)
13.0 dB / 8.0 dB
Output power (Down/Up)
17.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
Speedtest
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
3343 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3343 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4900 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
3639 Kbps
0 Kbps
1600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3639 Kbps
For your connection, the acceptable range of speeds is 1536-1600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 1600 Kbps
Only have digital phone atm but apart from a faint hiss it was ok.

Very unstable speed

I bought the BT option 3 and the internet was active on the 17/8 i waited the 10 day settling period for the speed to sort itself out, which it did, but since the 1/9 at around 10pm my speed goes haywire. I use speedtest.net and during, the say, 10 sec test my speed goes up and down like crazy, 1 sec it 2mb then next sec it 4mb then next sec its 1mb and so on. I have phoned but i have been told that there is nothing wrong as the internet works fine during the day and only plays up around 10pm. They did some tests also showing nothin wrong. The trouble is that bt vision wont work unless it has a constant 2mb so thats 2 items of BT that i cant use past 10pm.
My computer is conected using ethernet cable, the Hub is not restarted alot, theres no noise on the line and i have no idea what is going on. I have had problems with other internets before but never had this.
Has this happened to anyone else? and does anyone have an idea what might be causing it and a fix for it?
Many Thanks

HUB ADSL Details today -
Connection Information
Line state
Connected
Connection time
6 days, 22:01:39
Downstream
8,024 Kbps
Upstream
1,144 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.9 dB / 5.9 dB
Line attenuation (Down/Up)
33.0 dB / 11.9 dB
Output power (Down/Up)
13.3 dBm / 1.7 dBm
and well after over a hour of doin speedtester it finally completed and these are todays results
Test 1
Download speedachieved during the test was - 42 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8024 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5400 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 33.44:25.08:41.47 (SBE:NBEBE)
Test 2 - Assured RateTest
Download speed achieved during the test was - 11 Kbps
For your connection, the acceptable range of speeds is 1536-1600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 1600 Kbps
Its getting abit stupid now been going on for well over a week. i have tried phoned tech support but still they saying their is no fault.
I have no virus's through many tests. Just to make sure i reinstalled windows and still the problem persists. Deleted cookies/history and everything else.
I just donno what to do anymore
And thanks for your help so far IMJOLLY

HH1.5 - can I get faster connection with it?

Hello everyone
I have a Home Hub 1.5, and although the conection is stable I would like to get faster download/upload speeds if possible.
From speedtest.btwholesale.com just now I get the following
Download Speed (Mbps): 2.21
Upload Speed (Mbps): 0.33
Ping Latency (ms): 41.25
As a test I went to my sisters flat earlier today (she lives in the same block as me), and ran the same test using her Sky broadband connection on my laptop, got these results
Download Speed (Mbps): 6.27
Upload Speed (Mbps): 0.82
Ping Latency (ms): 38.75
So her download/upload speeds appear to be between 2 and 3 times faster than mine.
I would welcome any advice on how I can get performance close to what my sister can get on my HH1.5 (if possible), below are the stats from the hub and details of our exchange too - we are less than 1km away. I have spent a bit of time today trying different channels on the hub without success.
Any questions, please let me know. Welcome any advice you can provide.
Many Thanks, John
BT Wholesale information
ADSL status:ADSL Max statusDSL status:21CN WBC status:FTTC status:
Enabled as of 31/03/2000
Enabled as of 31/03/2006
Enabled as of 03/07/2005
Enabled
Available in some areas
Uptime:
0 days, 6:02:27
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
555 / 3,203
Data Transferred (Sent/Received) [MB/GB]:
172.06 / 3.58
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
10.0 / 20.0
SN Margin (Up/Down) [dB]:
14.0 / 28.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
1 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Hello imjolly / reed_richards / everyone
As per the "first steps" page
I have an older master socket. There was some sort of phone "splitter" between this socket and the microfilter, I have removed this and restarted the hub. ADSL statistics 14 mins later are below
DSL Connection
Link Information
Uptime:
0 days, 0:14:30
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
691 / 3,435
Data Transferred (Sent/Received) [MB/MB]:
1.10 / 8.80
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
9.5 / 19.5
SN Margin (Up/Down) [dB]:
10.0 / 27.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
I then ran speedtest and got the following results
I have also done the quiet line test, I did not hear any noise on the line.
A couple of further things to add
- previous connection time showing only as 6 hours was due to problems getting to homehub home page (i.e manual reset). Prior to that it had been running for months without re-start, and performance was same as now.
- The master is not the only phone socket, but the microfilter is plugged directly into the master socket now.
I do not really understand why the speedtest results are showing max possible speed of 4Mbps when I can go down the hall to my sisters place and get 6.27Mbps. It is a very large building so I imagine there could be multiple lines in and I happen to be on a slow one?
Welcome any answers, guidance that can be provided.
Thanks

New broadband connection - very slow- please help

Hi,
On 3rd of May (last Thur) I got my new phone and broadband installed. My broadband speed is soo slow that I have to buy internet dongle to get back onto proper internet.
I know about 10 days stabilization period- phoned to India couple of times and being told after 10 days I will get a better normal connection. I just dont belive that. Today is 8th day of 10days waiting and there is no changes at all! I need internet for my uni.
Please can sameone help me? any advice?
thank u in advance
1) I am connected to the master socket. I've tried to connect to test socket but things weren/t going improve.
2) Tried wireless connection and used ethernet cable. For both connections the broadband is slow.
3) Done the quiet line test- no faults.
4)
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 01:19:22
Downstream:   5.555 Mbps
Upstream:   800 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.5 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.5 dB / 5.7 dB
Line attenuation (Down/Up):   47.4 dB / 29.5 dB
Output power (Down/Up):   20.0 dBm / 12.8 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   78942 / 306
Software version 4.7.5.1.83.8.57.1.3 (Type A) | Time and date 20:34 11/05/12
5)Beta speedtest
download speed: 0,32
upload speed: 0,63
Ping Latency: 37,88

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow broadband speed

Hi - please help
I had a perfectly good broadband connection speed (around 4mbs) until 18 months ago - since then I have been trying to get it fixed (a problem being that it is at a holiday let cottage that is let outto guests most of the time and so I am only at myself occasionally)
I have been around the houses with BT India etc and current status is
1. The download speed is 0.08mbs
2. I had an engineer around a week ago who checked the line and found a fault - this was fixed and all wiring checked, new master socket etc and he declared it fine and capable of around 5.5 mbs. However no change to the 0.08mbs. He reset the line and said improvement should start in 4 hours.
3. Since then, no movement at all - still 0.08mbs
4.After several callls to bt the answer I am getting appears to be that the profile is now reset at 3mbs but for some reason they are not able to "see" my bt home hub - I think the implication is that there is somewhere some sort of "crossed line" whereby the profile they are resetting is different to the one that actually connects to my home hub
5. The promised to send out an engineer to fix this but they have now failed to turn up on two occasions and I have run out of time for staying here as I have guests arriving tomorrow
Is there anything that anyone can suggest as to how I can get this sorted out without physically having an engineer to visit (as clearly the problem is not in the house but somewhere in the connection between the house and bt?
These are the details from the hub
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 23:56:59
Downstream
6,048 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.6 dB / 23.0 dB
Line attenuation (Down/Up)
43.3 dB / 21.5 dB
Output power (Down/Up)
9.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
32488 / 8
CRC Errors (Down/Up)
24 / 10
HEC Errors (Down/Up)
149 / 6
Error Seconds (Local/Remote)
17 / 6

Hi Keith - this is the results
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.07 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.07 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
IP Profile for your line is - 3 Mbps

Poor speeds after 2 years decent service

Hi all,
Been a BT customer for 3 years and everything has been fine until recently. Previously had 1.5 to 2 mb but all of a sudden I am experiencing speeds of around 500kb.
These are the details from my hub:
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 05:43:48
Downstream
864 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
5.5 dB / 20.0 dB
Line attenuation (Down/Up)
57.3 dB / 30.0 dB
Output power (Down/Up)
1.3 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 2
CRC Errors (Down/Up)
9066 / 96
HEC Errors (Down/Up)
2565 / 0
Error Seconds (Local/Remote)
6641 / 77
These are the results from the Speedtest
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
439 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 439 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :864 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Can anyone please help ?

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Exchange capping

Hi all,
I'm seeking advice on how I can persuade BT to remove or modify the capped download speed that has been set on the 'card' at my exchange. Or at least who I should approach for a detailed explanation of why it has been set so low. The cap applies to all users of the exchange.
A brief summary:
I use BT as my supplier and use their BT broadband option 1 . I have recently had speed issues and engineers have visited my property twice in the last month. I am situated 3.3 miles from the (rural) exchange and have been informed that there is one 'card' at the exchange with a potential to supply broadband to 64 customers - currently there are 16, and that number is unlikely to change significantly.
The engineers who have visited my property have informed me that the line from the exchange to my property is capable of handling speeds easily up to 3Mb but it appears the 'card' has been capped at c.500Kb. My logic is that as there are so few broadband users on the card that to lift this cap to 1 or 2 Mb should be possible. However, I have not been able to get anyone at BT to be able to do this. I have been informed that I will need to wait until the exchange is upgraded.
I was aware when I took on BT broadband (early 2006) that I would not be able to receive very high speeds - the actual download speed was never specified. However, it appears to me that the cap has been set unnecessarily low. The speed issues appear to have been rectified for the time being and I am downloading at c. 0.45 Mb average.
I have tried to run www.speedtester.bt.com but only get 'page not found', and 'further diagnostics' on http://speedtest.btwholesale.com/ always returns 'test error' as a result, so cannot supply stats from there. However my line status stats from my hub are detailed below.
Any help would be appreciated in this matter.
Many thanks
Paul
===>
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 7 days, 01:44:17
Downstream: 576 Kbps
Upstream: 288 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: T1413
Latency type: Fast
Noise margin (Down/Up): 15.4 dB / 20.0 dB
Line attenuation (Down/Up): 50.5 dB / 30.5 dB
Output power (Down/Up): 16.9 dBm / 12.1 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 34 / 609
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 7 / 0
Error Seconds (Local/Remote): 32 / 356
Solved!
Go to Solution.

as requested- apologies for the formatting
==>
General Information
Exchange name:Marrburn
Exchange code:WSMAB
Location:
Dumfries and GallowayScotland
Postcode:DG34AW
Maps:
Our map | Multimap | Streetmap
Serves (approx):91 residential premises
7 non-residential premises.
Broadband availability overview
ADSL:Yes
SDSL:No
LLU services:No
Cable:No
Wireless:No
BT Wholesale information
ADSL status:Enabled as of 31/12/2005
ADSL Max status:Not available
SDSL status:Not available
21CN WBC status:Not available
FTTC status:Not available
Wireless broadband availability
Now Wireless:Not available
Urban Wimax:Not available
Kijoma:Not available
EMNET Notts:Not available
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This exchange has BT Wholesale as the sole provider of broadband services.

Router keeps kicking us off and requires constant ...

Hi,
I have read a number of similar threads that didn't lead anywhere but was hoping there may be some more recent help.
We've had BT service for over a year and it's been ok. Over the past couple of months the wireless connection on of our several computers has dropped and cannot be reinitiated. Specifically, our network is still available to select in the Windows list of wireless networks, but attempting to connect just times out. Consistent with this the router itself shows that broadband and wireless are both on. Nevertheless, the only way of getting back on is powering turning the router off and on again.
I thought the problem was with my wireless adapter, but after installing new drivers and finding this problem on two other laptops, it is clearly the router. I have tried setting it to a different channel but this has made no difference. One thing that exacerbates the issue is trying to stream or download multiple things at once, which was reported in another post.
I've seen that people are asked to post their line stats as a matter of course, so please find this information below even though I'm sure it has nothing to do with the issue (which seems to be that the router disconnects us and won't let us back on, but maintains ADSL and Wireless connectivity).
Many thanks in advance for your help
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:16:00
Downstream
16,411 Kbps
Upstream
1,016 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 5.8 dB
Line attenuation (Down/Up)
21.5 dB / 10.2 dB
Output power (Down/Up)
21.1 dBm / 12.2 dBm
Solved!
Go to Solution.

Hi halc,
1) Just to make sure it's not the connection between the hub and the exchange can you please click "more details" on the hubs adsl connection stats. This will show FEC, HEC, CRC and repost.
2) also Can you please run a BT speed test http://speedtester.bt.com (not beta version) still to make sure your connection is ok.
3) If your devices are not N wireless rated then it might be an idea changing the Wireless interface type to b/g only.
4) If you have interferance on the wifi channel then manualy change it to another channel.
5) If a wireless problem then try Keith's help guide here: Wireless connection problems
cheers,
James
I'm no expert, so please correct me if I'm wrong

Cannot connect to internet unless phone is off the...

We have our phone and hub connected to the phone line through an ADSL filter.
We were unable to connect to the internet but miraculously got online every time I picked up the phone to call BT so I didn't complete the call.
It now transpires that the only way to remain connected to the internet is to leave the phone off the hook.
How do I fix this? I've already tried two different ADSL filters but the problem remains.
Solved!
Go to Solution.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow connection - disconnecting

Hi, I have broadband Option 3 from few years, usually download speed 8Gb, but from few weeks my speed is only 2Gb. In last week my hub was disconnecting all the time (about 3-4 time per hour). I have restarted it and checked all connections and this week was only 3 time disconneted. I now that to best results I need to be connected 24/7 3-5 days but I can't as hub is resetting on it's own (once a 1-2 days at the moment).
My speed test and ADSL details is:
Download speedachieved during the test was - 1840 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2268 Kbps(DOWN-STREAM), 1057 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Uptime:
0 days, 22:44:52
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,058 / 2,268
Data Transferred (Sent/Received) [MB/MB]:
52.92 / 207.72
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
5.5 / 12.0
SN Margin (Up/Down) [dB]:
7.5 / 34.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
3 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
3 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Router is now in test socket and away from any TV, phones, sky, charges etc. 8 hour and no disconnecting but SN margin still hi. Can you confirm that lower SN Margin is better as I thought higher SN Margin = higher speed?
Actual details:
Uptime:
0 days, 8:30:31
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,224 / 2,268
Data Transferred (Sent/Received) [MB/MB]:
69.54 / 190.91
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
5.0 / 10.5
SN Margin (Up/Down) [dB]:
6.5 / 31.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Any further steps before I contact the Mods?

The usual problem has arisen of slow internet speeds.
My connection is a wired connection; usually sees around 1.8 Mbps, two computers. Nothing has changed about our house set-up, and speeds started dropping very noticeably on Sunday. We have a BT Home Hub 2. As an intuitive reading, if I can stream a YouTube video at 480p without running into buffering trouble, it's working as normal. At present, it can only stream at 144p.
So far I've:
- checked our speed with the BT Speedtester.
Exchange to Router is 1.8Mbps
Router to Device is 0.76 Mbps (not sure if this is normal or not, as I don't run speed tests when everything's fine).
- done a 17070 line test: can't hear any noise on the line.
- no unknown devices on the network
- reset the Hub today; no improvement to speeds.
- tested speed on the other computer; similar issues with streaming on that computer.
- tried removing filters and other phones.
- run a few tracerts; I'm seeing very high pings (>100, sometimes ranged up to 300 or higher) to the first hop after my router (esr11.miltonkeynes4.broadband.bt.net); see attached picture.
I live roughly 4km from our exchange, so the slightly high line attenuation in the attached ADSL details below is to be expected, and is what we normally have.
So, if anyone can spot anything I haven't or suggest I try anything else, please do comment. Otherwise, I assume my next step should be sending in a report to the mods and seeing if they can help?

you have a connection speed currently of 1.8mb but the high noise margin of 12 is not helping - normal noise margin is 6db. your connection time is only <3hrs is that because of the manual resets? manual resets actually make your conenction worse not better so a stable connection and no more resets will help
can you run btspeedtester and when first test completes then run diagnostic test and post results.
are you conencted to the test or master socket? do you have other sockets in other rooms?
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Broadband speed down to 0.13 Mb/s

For the past few days, our internet connection has been intermittently dropping down from 1.5 Mb/s to 0.13 Mb/s, with our upload speed staying at 0.36 Mb/s. This same problem occurred last July, which was solved when I posted the router's details on this forum.
Our local exchange is in Great Milton, which may be undergoing maintenance. Could someone help me to solve this problem? Is there any more information that you need to know in order to help?
1. Product name:
BT Home Hub
2. Serial number:
+058720+1119071429
3. Firmware version:
Software version 4.7.5.1.83.8.57.1.3 (Type A) Last updated 01/08/11
4. Board version:
BT Home Hub 3.0A
5. ADSL uptime:
0 days, 02:44:23
6. Bandwidth:
448 / 256
7. Data sent/received:
0.0 / 0.0
8. Broadband username:
[email protected]
9. BT FON:
No
10. Wireless network/SSID:
BTHub3-W957
11. Wireless connections:
Enabled, (802.11 b/g/n (Recommended)) 20 MHz
12. Wireless security:
WPA and WPA2
13. Wireless channel:
Automatic / 11
14. Firewall:
Default
15. MAC Address:
94:fe:f4:5e:cb:0e
16. VPI/VCI:
0 / 38
17. Line profile:
Interleaved
18. Software variant:
19. Boot loader:

Here's the full hub stat details:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:55:07
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.5 dB / 20.0 dB
Line attenuation (Down/Up):
54.3 dB / 31.5 dB
Output power (Down/Up):
16.1 dBm / 11.9 dBm
FEC Events (Down/Up):
353 / 1
CRC Events (Down/Up):
49 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
63 / 0
Error Seconds (Local/Remote):
72 / 30
Here are the results from the speed test:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
120 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 120 Kbps
For your connection, the acceptable range of speeds is 50 Kbps-250 Kbps.
Additional Information:
Your DSL Connection Rate :1.12 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
As you can see, I get a download speed of 120 kB/s, when it should be 1.12 Mb/s
The quiet line test gave the expected result, a slight hum on a cordless phone.

I'm so far from my local exchange...

Hi... so i'm sooo far from my exchange ( telephone exchange ), 2 miles, infact.
In away, my local exchange is Southall but fibre optic got installed their and I checked the broadband checker and it said I still can't get it, only Total Broadband only. Then I checked a building right next to the exchange, WAHAY! They get 17.5 mbps just from adsl and get fibre... Lucky.
I live 2 miles away and get only 3.5 mbps, ( WHICH IS NOTHING, I KNOW ) and I can't get fibre optic but I'm too far from the exchange.
So basically, I will always have slow broadband and no fibre unless a new telephone exchange is built or if i Move house. Depressing. Help.

fibre comes to your local green street cabinet then copper to your home as now if your exchange has been upgraded the it is a matter of waiting for your cabinet to be upgraded it does not need a new exchange to be built
if you try the following we may be able to offer yo more advice on if your speed can be improved
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Hub 4 - ADSL details

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