Bt hub 4 Flashing Orange

Hi guys, I've just moved to London and this is my first line and my first broadband contract, so I really need your help.
My instalation date was 8th september and since that my Bt hub is flashing orange. I've done all those tests I could find online but nothing happened. I also called BT and they said it was an exchange problem.
The hub worked in a very slow way for 2 hours and stoped again.
How long it usually takes to fix?
How long do I have to wait to do something else?
Is it normal for the first days?
Is there something that I can do to fix it?
Please help.
Many thanks.
Solved!
Go to Solution.

any exchange problems shown http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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Bt infinity home hub flashing orange

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Are the lights synching on the openreach box (white one)?. If they are you should synch on the HH3, if not there is an issue with your line. Is anything unplugged or wire come lose on the master socket?. Have a good check at all the equipment.
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Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
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Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
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you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
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The Flashing Orange Power Light Of Doom! [HH3]

I've had no internet service for a week now, on Infinity 2 with HH3.
All lights on the white modem are green, the hub won't even start, just goes to a steady orange, then after about 15 seconds, a continuously flashing orange power light, and stays there. The other lights are dark. Power cycle doesn't work, holding down the reset button doesn't even reset it.
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No service problems reported in my area according to the BT website, but India seemed adamant that it was a network issue (after being adamant that it was a faulty hub earlier in the week...).
This is getting very frustrating now, anyone have any idea what could be causing this ??! I really just want an engineer to come out but India wouldn't arrange that.

It should be quite easy to prove by bypassing the hub and connecting the modem to the PC, then setting up a broadband PPPOE connection.
Here's some instructions provided by Rygg
try a direct connection to the modem. This will rule out your homehub and internal wiring as the fault.
1: Remove the homehub from the modem
2: Connect your pc/laptop into the modem using LAN1 port
3: Open network and sharing centre on windows and click set up a new connection or network
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5: Username [email protected] and the password as anything you want
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Set up my new HH5 on Monday & have had two occasions so far when the internet connection has dropped out & the central powerlight has changed from blue to orange - once static, 2nd time a flashing orange light. Each time the hub apparently reset itself - the light turned blue again.
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So, the last two nights, broadband has dropped out at around the same time - about 01:10 am. Whereas the night before I saw no lights on the silver panel, last night I did - the broadband light was flashing red. On both occasions the poer light eventually turned blue again.
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Flashing orange lights between steady blue

Hey guys!!
I've had BT broadband for 18 months and never had any problems. BT home hub 2.0
This morning, my internet was dropping (flashing orange lights on braodband and phone icons on the hub). I rang BT and they informed me there was an issue in my area and it would be fixed in a few hours.
I never fully lost service...it just kept dropping out and flashing the broadband and phone icons orange and then reconnecting again and going to blue.
I rebooted my router at the time they said, 4pm. At this time, the service status website said the problem had been fixed and so did the person I spoke to on the phone.
Now its 730 and im still having the same problems. My lights are all blue, and then every 20-30mins or so the broadband and phone lights will flash orange for 20 seconds and then finally go back blue. Sometimes I have to reboot the router to get them back to blue.
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Thanks

The orange flashing light only happens when a resync happens and the speed can go up or down.
This is the fault ticket that was closed of at half 4 this afternoon. Please wait till tomorrow morning and tell us if you have any further problems.
Fault Reference: BT33637
Start:
23/10/2011 11:19
Cleared:
23/10/2011 16:26
Raised:
23/10/2011 11:19
Cleared Reason:
Unknown
Detected:
23/10/2011 11:48
Exchange Name:
BARTESTREE CROSS
Incident Headline:
MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE
Incident Details:
Some of your Broadband End Users may have experienced a loss of Broadband Service.
Area Codes:
01200 01204 01226 01244 01248 01253 01254 01257 01260 01274 01283 01286 01298 01341 01352 01388 01405 01432 01457 01484 01490 01492 01507 015122 015126 015134 015148 015151 015152 015160 015164 015167 015170 015172 015173 01524 01530 01535 01544 01547 01584 01597 01606 016122 016123 016124 016127 016162 016172 016173 016176 016192 01625 01654 01663 01690 01691 01697 01704 01706 01721 01744 01745 01772 01782 01824 01829 01889 01924 01938 01942 01943 01978 01989
Progress
Received Issue Update
23/10/2011 17:22
FINAL
Service has been restored as of 16:26; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
23/10/2011 14:17
3
Fault diagnosis is ongoing.
23/10/2011 12:08
2
An engineer has been tasked to site and new hardware ordered.
23/10/2011 11:53
1
Fault diagnosis is ongoing. Next update will be at 13:30.
Regards Edd
Check your Line
BT Speedtester

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Hi,
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not just switching off - you need to try the reset recessed button probably on the back of the hub. just beacuse phone works doen't mean filter is ok - they don't last forever
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you should not need an internet connection to access the hub manager
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT infinity HomeHub 5 flashing orange / new custom...

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Hi NigelM,
Welcome to the community and thanks for your post.
I am so sorry to hear about the problems you are having. It sounds like you are having a nightmare with this.
Please send me in your details using the "Contact The Mods" link found in my profile and I will take it from here.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT HH4 constantly flashing orange

We are new BT customers and had our line put up a week ago by a BT engineer. Phone line working fine but the HH4 starts up green then constantly flashes orange. Just will not connect to the Internet. We have made countless calls to BT who seem to just not have a clue and tell us they have tested the line. That it should settle in 24hrs then 3days then a week and STILL the orange light is flashing! We borrowed an old hub from a friend and that works but it is extremely slow. We are starting to wish we never bothered. Can anyone help as BT seem to be completely useless. Please can a mod contact us?????

can you please run the further diagnostics part of the BT speed test this test appears after the first test completes http://speedtest.btwholesale.com/
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Hi all
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Keith_Beddoe wrote:
If you live in an area with good 3G mobile coverage, you could buy a pay as you go broadband dongle.
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Good advice for a lot of people.
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toekneem
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