BT Hub 5 speeds dramatically dropping by the day

Hi there,
I have a serious issue regarding my BT broadband service, I was sold BT infinity 1 with expected speeds of around 28-32mbps.
My Hub 5 was fitted on 6th December 2014 and all seemed fine at that time, when the engineer was here the speeds were around 37mbps (As if by magic!), but even after the engineer had left I was still getting speeds of around 30-32mbps which I was more than happy with.
Over the latter end of December I noticed that the speeds had dropped off to around 24-28mbps, but I just put this down to local traffic on the line due to the busy Christmas period.
Also in December I started to get periodically disconnected when using Xbox Live or Sky on demand services, again I know Xbox was suffering with hacking attacks and again it was a bust period so I just went with it.
Now on to January, I thought that the speeds would again pick up, but to my dismay this did not happen and speeds seemed to teeter around 22-25mbps, I was not to fussed with this as that is good enough for me to get by on, but the disconnections persisted too and often left me having to restart the Hub 5 to get back on again.
Then on Sunday 1st Jan, while I was using Sky on demand and Netflix I started to notice severe buffering issues, I decided to check my speeds again and was shocked to find them at 12mbps, this was just not fast enough to stream comfortably and this has now started to bother me as I often stream over the wireless network along with my kids watching youtube on the tablets.
I have been regularly checking my speeds using 'OOKLA' speedtest as I always do and I am beginning to get concerned over what I am seeing, speeds are still dropping by the day and I am currently only getting 9mbps, a far cry from what I have been getting previously and from what I have signed up for.
I have tried a few suggested tips, like changing the channel for wi-fi, splitting 2.4 and 5ghz for better connections with certain devices, resetting to factory defaults, restarting the hub, but nothing is working and I am worried that at this rate I will be down to 2-3mbps by the weekend and would have been better off with a cheap (non fibre) broadband.
I have had no new additions to the house regarding technology and nothing has changed structurally to have caused interference on these levels, I even turned off every single device in the house (Sky boxes included) apart from my phone today and then placed it next to the Hub 5 (1 foot away) still only attaining 9mbps, something is seriously amiss.
I have noticed a lot of talk about a new firmware that happened on 17/01/15, I have checked my hub was also updated on this date, could there be issues regarding the speed loss due to this firmware patch?
Also looking at the official BT speed check, my line shows no issues and no work is currently going on in my area that I am aware of.
I have heard that regularly restarting the hub may then result in it sending an error message back to BT to raise an issue and this itself can impair the performance, I have been advised to let it settle for 10 days without rebooting it.
I feel at the moment that I am paying for something that I cannot actually use reliably enough to make it worth while and if this persists and I cannot find a resolution I may have to seek advice for terminating my contract early on terms of being mis-sold a product.
I would greatly appreciate any help or suggestions that you guys can offer me and I will be especially interested to hear what the official BT representatives reasons or excuses for this are.

RoyceRichards72 wrote:
If this is the issue, and that makes a lot of sense since there have been numerous disconnections since December, how do I get it uncapped again?
Do you know why there have been multiple disconnections?
Once the instability stops, DLM will automatically begin raising your speed.
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do you have phone extension sockets in your home? if so you should connect to test socket if possible as this will eliminate any noise problems caused by your internal wiring. you need to leave it connected 24/7 with no resets
with an attenuation of 41 and a good line you should get 5/6mb
http://www.kitz.co.uk/adsl/max_speed_calc.php
also check this post for some suggestions
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Speeds Dropping During The Day?

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The download speed randonmly increases and decreases throughout the day, rarely reaching higher than 45 Mbps especially at night. Has been like this for about a month now and I'm concerned, because my provisioned speeds are supposed to be Blast speeds over 100 Mbps. Can someone please help me? Note: this speed test was taken directly connected to the modem (no router involved). The modem is one that is supported by Comcast for my provisioned speeds. http://results.speedtest.comcast.net/result/948865844.png

Hi Bombaypotato,
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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