BT Hub Phone Ringing but no call connection

Evening
I hope someone can assist - the home hub phone rings when there is an incoming calls but when I try to connect (by pressing the green phone on the hub phone) there is no one on the other end.
Ideas?

You have to make sure you check the corrcet 1471, as one for hub phone and a seperate one for the landline (i.e. if you ring your landline and try 1471 from the hub phone, no call weill be left).
I'm not usre if the caller display not working is indicating a fault with the hub phone (cant remember if my hub phone shows the ID when you call the landline or not)
it might be worth trying the old 'turn it off and on again' try disconnecting the batteries from the hub phone, if this doesnt solve then try a power down cycle on your hub (techspeak for turning it off and leaving off for 45 seconds).
if still having a problem, your best bet is to log on to bt.com and report it through the web, or if cant, call the tech support to go through the settings with you (they will also test to see if there is a fault with the landline, hub phone or hub)

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BT Hub Phone Ringing but no call connection

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