BT Infiinity Connection drops 10 times in five hou...

I have spent all Saturday morning reading the forums about OpenRG and LCP Send termination requests while my HH5 repeatedly reboots. The best I have managed so far today is about 43 minutes between reboots. The worst was around 10 minutes.  
This all started on Friday which happened to be 11 days after Infiinity was installed. Having waited 10 days for the line to settle I switched off the HH5 for 30 secs as BT recommends and rebooted. Repeated disconnects since then. I estimate at least 20 in 24 hours. I cannot be exact because at various times I have powered down, manually rebooted or factory reset the HH5 and the log files are incomplete. Here's the latest:
12:38:59, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:38:56, 26 Apr.
IN: BLOCK [9] Packet invalid in connection (TCP 54.217.122.142:443->109.156.92.82:55214 on ppp3)
12:38:50, 26 Apr.
BLOCKED 2 more packets (because of Default policy)
12:38:49, 26 Apr.
IN: BLOCK [15] Default policy (TCP 66.193.112.93:443->109.156.92.82:56774 on ppp3)
12:38:49, 26 Apr.
( 135.370000) CWMP: session closed due to error: WGET TLS error
12:38:48, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:38:48, 26 Apr.
BLOCKED 3 more packets (because of Spoofing protection)
12:38:48, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:38:48, 26 Apr.
BLOCKED 3 more packets (because of Spoofing protection)
12:38:48, 26 Apr.
( 134.140000) NTP synchronization success!
12:38:47, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:38:46, 26 Apr.
BLOCKED 4 more packets (because of Default policy)
12:38:46, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:38:46, 26 Apr.
OUT: BLOCK [15] Default policy (TCP 192.168.1.69:56959->1.1.1.1:443 on ppp3)
12:38:46, 26 Apr.
OUT: BLOCK [15] Default policy (TCP 192.168.1.69:56957->1.1.1.1:443 on ppp3)
12:38:46, 26 Apr.
( 132.220000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:38:46, 26 Apr.
( 132.210000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
12:38:45, 26 Apr.
( 131.050000) NTP synchronization start
12:38:43, 26 Apr.
( 129.640000) WAN operating mode is VDSL
12:38:42, 26 Apr.
( 128.690000) PPP IPCP Receive Configuration ACK
12:38:42, 26 Apr.
( 128.690000) PPP IPCP Send Configuration Request
12:38:42, 26 Apr.
( 128.680000) PPP IPCP Receive Configuration NAK
12:38:42, 26 Apr.
( 128.680000) PPP IPCP Send Configuration ACK
12:38:42, 26 Apr.
( 128.680000) PPP IPCP Receive Configuration Request
12:38:42, 26 Apr.
( 128.680000) PPP IPCP Send Configuration Request
12:38:42, 26 Apr.
( 128.680000) CHAP authentication successful
12:38:42, 26 Apr.
( 128.480000) CHAP Receive Challenge
12:38:42, 26 Apr.
( 128.480000) Starting CHAP authentication with peer
12:38:42, 26 Apr.
( 128.480000) PPP LCP Receive Configuration ACK
12:38:42, 26 Apr.
( 128.470000) PPP LCP Send Configuration Request
12:38:42, 26 Apr.
( 128.470000) PPP LCP Receive Configuration Reject
12:38:42, 26 Apr.
( 128.470000) PPP LCP Send Configuration ACK
12:38:42, 26 Apr.
( 128.470000) PPP LCP Receive Configuration Request
12:38:42, 26 Apr.
( 128.470000) PPP LCP Send Configuration Request
12:38:39, 26 Apr.
BLOCKED 1 more packets (because of Spoofing protection)
12:38:38, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:38:38, 26 Apr.
BLOCKED 1 more packets (because of Spoofing protection)
12:38:11, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:38:02, 26 Apr.
( 88.490000) Lease for IP 192.168.1.69 renewed by host REDACTED. Lease duration: 1440 min
12:38:02, 26 Apr.
( 88.490000) Device connected: Hostname: REDACTED Lease time: 1440 min. Link rate: 130.0 Mbps
12:38:02, 26 Apr.
( 88.420000) Lease requested
12:38:02, 26 Apr.
ath10: STA 74:e2:f5:bb:bc:db IEEE 802.11: Client associated
12:37:59, 26 Apr.
( 85.680000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
12:37:58, 26 Apr.
BLOCKED 1 more packets (because of Spoofing protection)
12:37:58, 26 Apr.
( 84.150000) Admin login successful by 192.168.1.64 on HTTP
12:37:57, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:37:57, 26 Apr.
BLOCKED 1 more packets (because of Spoofing protection)
12:37:56, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:37:56, 26 Apr.
BLOCKED 1 more packets (because of Spoofing protection)
12:37:56, 26 Apr.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
12:37:56, 26 Apr.
( 82.640000) CWMP: session closed due to error: Could not resolve host
12:37:52, 26 Apr.
( 78.380000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:37:52, 26 Apr.
( 78.370000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
12:37:49, 26 Apr.
( 75.640000) New GUI session from IP 192.168.1.64
12:37:22, 26 Apr.
( 48.060000) CWMP: session closed due to error: Could not resolve host
12:37:12, 26 Apr.
( 38.610000) Wire Lan Port 1 up
12:37:11, 26 Apr.
( 37.380000) WAN Auto-sensing running.
12:37:08, 26 Apr.
( 34.550000) The system is UP!
12:37:00, 26 Apr.
( 26.820000) WPA2 mode selected
12:37:00, 26 Apr.
( 26.820000) WPS enabled
12:36:58, 26 Apr.
( 24.240000) WPA2 mode selected
12:36:58, 26 Apr.
( 24.240000) WPS enabled
12:36:49, 26 Apr.
( 15.430000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:36:00, 26 Apr.
( 3870.260000) PPP LCP Send Termination Request [User request]
12:35:59, 26 Apr.
( 3868.800000) The system is going DOWN for reboot.
12:35:59, 26 Apr.
( 3868.800000) OpenRG is going for reboot by IPC command
12:35:54, 26 Apr.
( 3863.800000) OpenRG will go down for reboot in 5 seconds
That reboot came about 45 minutes after the last one and after I had manually set the 2.4 and 5.0 Ghz wireless to set channels as per a BT Mod suggestion in another thread.
I am, like many others, completely fed up with the constant disconnects and reboots. While I am more than happy with my speed increases (a ten-fold download and twenty-fold upload increase for me) I cannot game or stream online with these breaks in connection. What am I paying for? It's like having an F1 car you can only race in your drive way: yes, you can get to top speed in a couple of sections but then the driveway ends and you have to reverse and start again. 
BT ought to do more to proactively combat this problem and be more transparent that people are having issues. Why do I need to trawl through pages and pages of forum posts and Google searches to find what is a common problem has no sticky on the top of the forum? Why is this issue not flagged up? 
I best post this message as the next disconnect is likely not far away. 
BT Mods - please help. I have had broadband from you for over a decade but, speed aside, the last two days has felt like a trip back to the dark days of intermittant dial up. 
BT corporation and board - please stop putting profits first and acknowledge that your infrastructure and hardware is suspect. Your customers should come first. Work for us and your brand image improves because we then talk about how good a company you are. Hide behind TV adverts and offshore customer "support" and we just become irate and hate you for it. 

Well just taken delivery of a replacement HH5 after continuous hourly reboots for three and a half days. New hub has been up 15 minutes but speed is 48/0.7 compared to 69/15 I had previously. As the line is two weeks old would I expect to see such a drop in download and upload figures just because of a new hub or does this one need some time settle in?

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    So I've discussed this on here before with no joy (https://community.bt.com/t5/BT-Infinity-Speed-Connection/connection-drops-every-time-I-get-a-call-on... and I've tried swapping out all the equipment with no success. It is driving us mad now....we have to unplug the landline if we're going to use the Internet for a protracted period, just in case!
    Advice please: where do I go from here? When I use the broadband section to report a fault I end up in a dead-end of self-help docs.
    Do I report it as a phone line problem (and pay for an engineer to visiit) even though the phone line tests out OK?
    Solved!
    Go to Solution.

    Well, that will teach me to be so optimistic..
    So I'm now £129 lighter and using a new line...and the broadband doesn't drop out everytime the phone rings..
    BUT it drops out periodically all the time now.. AND the speed is much less than before (I get 30 Mbps on a good day..15 Mbps is typical ,and it was less than 10 Mbps today before it dropped out completely). This may sound churlish to some but I work from home sometimes and the drop in speed, coupled with the frequent disconnections, is making it unworkable...
    So I've reported the fault and despite the very nice Indian woman telling me that '15 Mbps is typical for wireless' after going through a very lengthy script, I am not happy. Wireless/Wired = makes no difference..I've tried...
    Since its worse than before I've asked whether than can switch me back to my old line..the call raised on the 11th was marked as resolved today although I've still no resolution even though I was promised an answer within 24 hours..and have been promised that again today...and nobody rings me on my contact number that I give them (and is in my MyBT profile) but spurious 'we tried to contact you' messages are left on my home answerphone while I'm at work...
    Resolved
    Broadband fault VOL011-***********
    *sigh* according to the official checker I should be getting better....
    (edited to remove the actual fault code since it is deemed a security risk)

  • Airport Extreme drops internet connection several times a day

    I have an AE that is about 3 years old and it has worked great until the last two weeks or so. Over the last few weeks it will be working fine and then drop my connection for no reason. I will get an amber light on the AE although the cable modem stays connected. It is as if the AE is rebooting itself about a dozen times a day for no reason. I was looking around a bit and I see several things in the log at the same time that say:
    Jul 10 10:09:47 Severity:5 Connection accepted from fe80::21c:b3ff:fe71:762f%bridge0:49424.
    but I am not sure what (if anything) that means. I have a Mac, Win & PC, XBox, PS3, Two IPhones, and an IPad connected to it if any of that matters. I also make sure the AE is sitting out in the open with plenty of airflow to stay cool.
    What do I need to do to make the connection more stable? Is there a way of reloading the firmware on the AE to see if that will help?
    Thank you for any help.

    ElksSS01, I have the EXACT same problem with my Airport Extreme but, I am 100% certain it is my service provider... The problems started for me back in March of this year, I've replaced my cable modem 3 times, Bought a new Belkin Router (didn't work either), had technicians come out to my house 4 times and FINALLY they found that they are reading voltage on the COAX line into my house, they traced it all the way back to their junction box in my neighbor hood so I asked my neighbors if they were having similar issues with the same service provider, which they were... So now I am back to using my Airport Extreme again, but using the Logs to keep track of how many times the connection drops...
    When your internet goes down, try observing the cable modem, there should be a CABLE LED indicator, if it is not on SOLID while your connection fails then it is more than likely your service provider... Below is exactly what happens to mine...
    1) no connectivity from any device, wired or wireless
    2) cable light on modem turns completely off
    3) cable light begins to blink
    4) cable modem reestablishes a connection to the internet
    5) AE light goes from solid green to blinking orange for 2-3 seconds
    6) AE light goes back to solid green and all is well, for about 45 minutes in my case
    I would definitely do what Bob Timmons sad above as I also thought it was my router and jumped the gun to buy a new one, only to find out it wasn't my router after all... Before you replace your AE though, I would check with your service provider... In my case, whenever I called them they said that my modem and everything looked fine on their end... In the event their is voltage getting fed back into your modem via the COAX, the only way they will be able to tell is by checking the lines, and tracking it back to where ever the faulty equipment is located...
    Here is what I am dealing with, this crap gets VERY annoying... (removed ISP address for obvious reasons) and this isn't my entire log, actually it isn't even a quarter of it... Every day, I drop a connection at least 20 times... The log I keep is NOTHING but what you see below...
    Jul 05 14:37:42 Severity:5 (WAN) link state is Down.
    Jul 05 14:37:54 Severity:5 (WAN) link state is Up.
    Jul 05 14:37:54 Severity:5 Internet Configuration leased -- host
    Jul 05 15:12:42 Severity:5 (WAN) link state is Down.
    Jul 05 15:12:53 Severity:5 (WAN) link state is Up.
    Jul 05 15:12:53 Severity:5 Internet Configuration leased -- host
    Jul 05 16:00:58 Severity:5 (WAN) link state is Down.
    Jul 05 16:01:10 Severity:5 (WAN) link state is Up.
    Jul 05 16:01:10 Severity:5 Internet Configuration leased -- host
    Jul 05 16:42:33 Severity:5 (WAN) link state is Down.
    Jul 05 16:42:44 Severity:5 (WAN) link state is Up.
    Jul 05 16:42:44 Severity:5 Internet Configuration leased -- host
    Jul 05 17:47:48 Severity:5 (WAN) link state is Down.
    Jul 05 17:48:00 Severity:5 (WAN) link state is Up.
    Jul 05 17:48:00 Severity:5 Internet Configuration leased -- host
    Jul 05 17:58:34 Severity:5 (WAN) link state is Down.
    Jul 05 17:58:46 Severity:5 (WAN) link state is Up.
    Jul 05 17:58:46 Severity:5 Internet Configuration leased -- host
    Jul 05 18:07:54 Severity:5 (WAN) link state is Down.
    Jul 05 18:08:06 Severity:5 (WAN) link state is Up.
    Jul 05 18:08:06 Severity:5 Internet Configuration leased -- host
    Jul 05 18:26:34 Severity:5 (WAN) link state is Down.
    Jul 05 18:26:45 Severity:5 (WAN) link state is Up.
    Jul 05 18:26:45 Severity:5 Internet Configuration leased -- host
    Jul 05 18:46:47 Severity:5 (WAN) link state is Down.
    Jul 05 18:46:59 Severity:5 (WAN) link state is Up.
    Jul 05 18:46:59 Severity:5 Internet Configuration leased -- host
    Jul 05 19:59:11 Severity:5 (WAN) link state is Down.
    Jul 05 19:59:23 Severity:5 (WAN) link state is Up.
    Jul 05 19:59:23 Severity:5 Internet Configuration leased -- host
    Jul 05 20:10:11 Severity:5 (WAN) link state is Down.
    Jul 05 20:10:23 Severity:5 (WAN) link state is Up.
    Jul 05 20:10:23 Severity:5 Internet Configuration leased -- host
    Jul 05 20:24:52 Severity:5 (WAN) link state is Down.
    Jul 05 20:25:03 Severity:5 (WAN) link state is Up.
    Jul 05 20:25:04 Severity:5 Internet Configuration leased -- host
    Jul 05 20:41:50 Severity:5 (WAN) link state is Down.
    Jul 05 20:42:02 Severity:5 (WAN) link state is Up.
    Jul 05 20:42:02 Severity:5 Internet Configuration leased -- host

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