BT Infinity 1 and email and extras

I have just upgraded to BT Infinity 1 unlimited from BT Broadband on a new 18 month contract. I logged on to BT to check everything was ok and found the following, my email account which I have had for years is being closed and the account deleted, my BT cloud is no more and it won't reinstall and the BT Net protect plus had been disabled and left me open to virus attacks etc.
I managed to solve the BT Net protect problem myself by reinstalling software but my main problem is with my email account. I phoned BT and the advisor told me that when I changed to BT Infinity I lost my email account, is this true surely it's just a continuation of my account which I have held for years. If I lose my email addresses my bank and god knows who won't be able to contact me.
Is this correct because if so surely you should be warned before you change packages I told the advisor that I wasn't happy and he was going to contact technical support but seemingly nobody works their on a Sunday?.
Can someone confirm whether the information I was given is correct and if the other services are also stopped when you upgrade.

Hi Locktech
Sounds wrong to me I can get this looked into for you.
Send us an email using the contact the mods link in my profile.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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[svn] 3233: Fix for bug related to see tag, [Exclude] metadata, and extra lines in mxml examples block.

Revision: 3233
Author: [email protected]
Date: 2008-09-16 12:57:29 -0700 (Tue, 16 Sep 2008)
Log Message:
Fix for bug related to see tag, [Exclude] metadata, and extra lines in mxml examples block.
Bugs: SDK-16886
QA: Yes
Doc:
Reviewed By: Pete F
Tests: checkintests
Ticket Links:
http://bugs.adobe.com/jira/browse/SDK-16886
Modified Paths:
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/TopLevelClassesGenerator.ja va

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The 330/20 product was withdrawn by Openreach last month.
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Go to Solution.

Just went to the following forum which explains it all...
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Hi everyone, first time poster, registered last week, hope someone can help me.
I've had BT Infinity since it arrived in my area last year, I was previously a very happy BE subscriber, but switched to BT when FTTC came to my area. All has gone well with my connection until a week ago, when it started to become very patchy, to say the least. My setup is as follows:
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All has been well until a week ago, when the Broadband connection became patchy, for both Wifi and ethernet connections. Sometimes the connection would come back by itself, sometimes only when I rebooted the HH3 and modem. This got worse over a day or two, until I had no broadband connection at all.
The timeline from then is as follows:
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2) Thursday 3-Nov @ 1pm - my wife arrives home to discover that a BT engineer has come and gone, leaving a "coudn't get in" card. Note, this was not a scheduled appointment.
3) Thursday 3-Nov 2pm - I phone BT Support, and they confirm that an engineer will attend the following day, as planned. I'm worried there may be a problem with this, because of the unplanned visit. They have no explanation for the earlier unplanned visit. They tell me they have spoken to "BT Wholesale", and they confirm the Friday visit is still on. I login to BT.com and still see the planned appointment, by also see another appointment added for 11:39am that day, a record of the unannounced visit.
4) Friday 4-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
5) Friday 4-Nov 1.30pm - I call BT India to report that no engineer attended the appointment. They have no explanation for this, except to apologise, and suggest it may have been some confusion with the engineer. They make another appointment for Saturday 5-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. I arrange to take Saturday morning off work, unpaid (I'm a contractor).
6) Saturday 5-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
7) Saturday 4-Nov 1.15pm - I call BT Support to report that no engineer attended the appointment. They give me a lovely apology, and tell me that "BT Wholesale" cancelled the appointment. They cannot tell me why I didn't receive a notification, or why they couldn't tell me this earlier. They make another appointment for Monday 7-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. My wife arranges to take a second day off work, unpaid.
8) Monday 7-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
9) Monday 7-Nov 13:30 - No BT engineer attended this morning. This is the third missing appointment in a row.
I have a few questions:
a) Is this normal and acceptable BT service?
b) What do I need to do to get an engineer to my house?
c) How do I get my broadband working again?
d) How do I escalate the whole affair to someone who can do more than just apologise?
(SMBK)
Solved!
Go to Solution.

My "Download IP Profile for your line is -38717 Kbps"
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Reading through some of the posts, a lot of the installation depends on whether you get a decent engineer, luckily I did.
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Isn't BT Infinity 3 and 4 suppose to have 30mb upload speed?
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The 330/20 product was withdrawn by Openreach last month.
BT still advertise a 300/20 product (http://www.productsandservices.bt.com/products/broadband/packages?fttp=yes) so is either a mistake or capped upload.
My neighbour is on Infinity 4 and looking at his speed tests, it looks a capped upload to me.

[solved] pacman apart from core and extra repos

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Last edited by mykey (2008-01-07 14:19:05)

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does anyone now a good mirror for pacam current and extra?
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Hi,
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Is there any noise on the phone?
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