BT Infinity 2 Installed today - Very Poor Speeds

Hi,
I have just had BT Infinity 2 installed today to an Openreach Engineer. The BT Wholesale Checker shows the following for my number:
FTTC Range A (Clean) 59.3 43.7 16.2 10 -- Available
FTTC Range B (Impacted) 49.7 26.7 16.2 7.4 -- Available
But a wired speedtest.net result comes back with: just 22Mbps http://www.speedtest.net/my-result/3287469432
The Hub5 is plugged directly into the new faceplate that has been installed - and i dont have any extensions or anything like that to confuse things.
I have gone into the Hub 5 connection status which shows:
VDSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 04:43:37
Downstream: 23.38 Mbps
Upstream: 5.45 Mbps
What can I do? as a 20Mb line is not much more impressive than the 7Mb i was getting on my traditional ADSL line.
Thanks
Jon

i would suggest leaving it for 10 days see if things improve as they do say there is a 10 day training phase, if nothing improves after that then i would come back see if you can get a mod to help you out as they are a good bunch here all uk based 

Similar Messages

  • New Infinity install - abrupt decrease in speeds.....

    Infinity installed Monday 27th June
    Ran speedtest.net test with OR Engineer present (wireless connection...)
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    d/l 35.64  u/l 6.23 ping 32
    Speeds have plummeted, and connection lost on several occasions, followed process in Hub Manager (summarised very well I see in http://community.bt.com/t5/BT-Infinity/Infinity-kit-keeps-dropping-connection/m-p/162937)
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    Alb
    There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...
    Solved!
    Go to Solution.

    Thanks Dave,
    /Quote (quote button fails with error so copy/pasted)
    Turn both boxes off, turn on the modem and wait for DSL then turn on the HH£ with everything preconnected and you should then resume superfast BB
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    Al
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  • NOT SOLVED Infinity installed today - no better th...

    Sorry hit the wrong button and cannot seehow to un-resolve it! 
    Last post:
    Update: Good news is that we have increased DL and UL speed by 0.5m Other news: The engineer returned to fit our data extension cable as he ran out of time last night and said he would report us as only being able to receive 8meg due to our distance and that the checker must be wrong. This afternoon a customer services rep rang from BT to confirm this and to ask if we wanted it all taken out! We cannot access the BT checker yet, possibly as our order has not closed? Questions: Do we give up and believe the engineer? I am tempted not too as yesterday he couldn't remember the formula he had been taught for working our speed by distance yesterday and couldn't tell me my line length. Today he quoted my line length from the exchange, which I knew. Reading on here it is the cab distance that matters? He did confirm he thought our line mostly followed the road, so on goggle this is 140m. Looking at the charts quoted here for speed to distance our 16 meg estimate is spot on. The other thing he said was normally Openreach flood new areas (we were FTTC enabled March 1st), our engineer is local and was trained for rollout, as this did not happen here, so I ? his experience. I also mentioned the 10 day training period and line profiles and he didn't seem to have a clue. On the other hand we are one of the last houses on the network and on the side of a welsh mountain, which is why we are early adopters of infinity given the estimated increase in speed. Also, 10 years ago there were not enough lines here to have a business line and eventually they relaid part of the network to our group of houses, this should be positive as there are newish cables and lots of lines. I am tempted to stay and have a fault reported after the ten days if my speed does not improve. Any advice appreciate! Thanks
    The problem: 
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    Have you been able to run the speedtest at www.speedtester.bt.com yet?
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Very poor speed and the poor customer service is w...

    Good News - infinity will be connected to my area by the end of next month
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    T

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    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very poor speeds and here are my stats

    I live the contry so at best 2mb is excellent but check out these stats.  I have had my ip profile reset and I have a ADSL V10 socket
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    Solved!
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    Hi Arsie,
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  • Very poor speeds and high error counts?

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    Hi, thanks for the speedy reply! The results from above are not whilst connected to a test line
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    0 / 0
    HEC Events (Down/Up):
    71 / 2989
    Error Seconds (Local/Remote):
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity - Very poor latency during peak times....

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  • BT infinity very poor service - what steps to canc...

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    Hi Robdeca,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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    Solved!
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    Haha!  Well, at least that made me smile!!
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  • Post Moved Infinity-New-install-today

    Post moved to Inifinity Board  http://community.bt.com/t5/BT-Infinity/Infinity-New-install-today/td-p/682502
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    Contact the mods or speak to BT, only in extreme cases they will deal within the first 10 days but to me it's very clear something is wrong with your line.
    If this helped you please click the Star beside my name.
    If this answered your question please click "Mark as Accepted Solution" below.

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