BT Infinity 2 - Not the best speed? High Ping.

I hope someone can be of help?
I originally bought fibre last year, and had a massive drop off in speed, ending up at around 8- 11mb download. After some back and forth with the good chaps (and chappessess) in India, an engineer was duly dispatched before Christmas, who told me the original installation hadn't been the best. Anyway, he did some work, told me I should be getting around 52-55mb, which should settle and go stable over the next few days...
I am now on around 32mb download, and 10mb upload, with a ping of between 42-47ms. Having run the speed tester at http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput, it appears that I am getting the speeds that are shown in the low column of the impacted line (assuming impacted is used as no line is perfect?).
If I then go to the BT website to buy a package, and run an estimate on what I could get against my phone number, they quote 53-70mb down, and 15-20mb up.
As the crows fly I am around 800m from the exchange, but obviously the line will be longer than this. The question is, is this drop off normal, as it appears that the line has settled on the lowest attainable speed possible, or am I just very unlucky and have a totally 'impacted' line between me and the cabinet?

When you use the BT checker it would appear that it always quotes the Range A speeds rather than showing the Range B to Range A speeds which would be a fairer estimate because there is no way of telling which Range your line is on until you get broadband. If that was to happen at least you would know the worst as well as the best speed possible on your line.
If you are on an impacted line you could try and get BT to have a look at it to see if there is anyway of improving it but I suspect that they will use the "you're within estimate" get out clause. When they use that estimate it always seems to be the Range B estimate they use and not the one you were quoted when you signed up.
If you have a look at this graph you will see the expected speeds over distance for Infinity, which is VDSL2 which puts your speed at 800mtrs about 20Mbps.

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