BT Infinity 2 - recontracted and upgraded but didn...

Hi
I just moved house and re contracted with BT as well as upgrading to BT Infinity 2 at the same time.
Can anyone explain why I did not get a new Home Hub 4?
Steve

I phoned on friday last regarding just this issue having recontracted on June 4 and linked and quoted the press release http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4E2E1EF5-FCBA-4CE4-B769-E48E0F68ACED on BT's page as provided on this forum. After approx 40 mins on the phone with discussions between the the agent and her manager they agreed to send me a free HH4 which I have now received. Stand your ground if you want one.

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BT Infinity 2 - recontracted and upgraded but didn...

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