BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

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Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
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Trouble with FP 10.3.183.7 upgrade - wasn't working and now doesn't download

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Windows 7 (64 bit)
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FP does appear in my Control Panel for uninstalling but does not appear in my Programs list. I downloaded Google Chrome and FP seems to work with it (though I'm not a big fan of the browser)So, it would appear to be an IE issue? If you still want the install log:=O====== M/10.2.152.26 2011-04-11+18-41-26.195 ========
0000 00000010 "C:\SWSetup\AFlash\Setup.exe" -install
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10m.ocx
0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10m_ActiveX.exe
0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10m_ActiveX.dll
=X====== M/10.2.152.26 2011-04-1118-41-27.490 =========O====== M/10.3.183.7 2011-09-0701-16-25.406 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/10.3.183.7 2011-09-0701-16-28.438 =========O====== M/10.3.183.7 2011-09-0801-30-39.351 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-0801-30-39.737 =========O====== M/10.3.183.7 2011-09-0801-47-26.279 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-0801-47-30.257 =========O====== M/10.3.183.7 2011-09-0802-10-04.958 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-0802-10-05.672 =========O====== M/10.3.183.7 2011-09-0802-10-09.789 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-0802-10-14.574 =========O====== M/10.3.183.7 2011-09-0901-14-55.652 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe" -maintain activex
0001 00001039
=X====== M/10.3.183.7 2011-09-0901-15-53.743 =========O====== M/10.3.183.7 2011-09-0901-17-38.865 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe" -maintain activex
0001 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe 5
0002 00000018
0003 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe 5
0004 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0005 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0006 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0007 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0008 00001021
0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0010 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0011 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe 5
0012 00000012
=X====== M/10.3.183.7 2011-09-0901-17-43.904 =========O====== M/10.3.183.7 2011-09-0901-39-18.275 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0004 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/10.3.183.7 2011-09-0901-39-21.150 =========O====== M/10.3.183.7 2011-09-0901-50-41.972 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-0901-50-42.376 =========O====== M/10.3.183.7 2011-09-0901-51-01.582 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-0901-51-05.961 =========O====== M/10.3.183.7 2011-09-0902-17-44.951 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe" -maintain activex
0001 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe 5
0002 00000018
0003 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe 5
0004 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0005 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0006 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0007 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0008 00001021
0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0010 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0011 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe 5
0012 00000012
=X====== M/10.3.183.7 2011-09-0902-17-50.193 =========O====== M/10.3.183.7 2011-09-0920-41-16.435 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0004 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/10.3.183.7 2011-09-0920-41-19.293 =========O====== M/10.3.183.7 2011-09-0920-55-06.571 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-0920-55-06.966 =========O====== M/10.3.183.7 2011-09-0920-56-08.701 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-0920-56-12.629 =========O====== M/10.3.183.7 2011-09-0921-08-02.144 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-0921-08-02.579 =========O====== M/11.0.1.129 2011-09-0921-11-39.470 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\F393.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11b.ocx
0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.exe
0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.dll
0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/11.0.1.129 2011-09-0921-11-42.519 =========O====== M/11.0.1.129 2011-09-0921-17-05.196 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\ED5C.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11b.ocx
0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.exe
0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.dll
0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/11.0.1.129 2011-09-0921-17-09.205 =========O====== M/10.3.183.7 2011-09-0922-04-01.333 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001013
=X====== M/10.3.183.7 2011-09-0922-04-01.640 =========O====== M/11.0.1.129 2011-09-0922-06-14.485 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\3BB9.dir\InstallFlashPlayer.exe" -uninstall activex
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0007 00001021
0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
=X====== M/11.0.1.129 2011-09-0922-06-14.921 =========O====== M/10.3.183.7 2011-09-0922-07-17.275 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001013
=X====== M/10.3.183.7 2011-09-0922-07-17.565 =========O====== M/10.3.183.7 2011-09-0922-22-52.408 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001013
=X====== M/10.3.183.7 2011-09-0922-22-52.746 =========O====== M/10.3.183.7 2011-09-0922-24-17.263 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001013
=X====== M/10.3.183.7 2011-09-0922-24-18.248 =========O====== M/10.3.183.7 2011-09-1012-35-47.416 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001013
=X====== M/10.3.183.7 2011-09-1012-35-47.727 =========O====== M/10.3.183.7 2011-09-1012-38-11.063 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001013
=X====== M/10.3.183.7 2011-09-1012-38-11.400 =========O====== M/10.3.183.7 2011-09-1012-49-48.987 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001013
=X====== M/10.3.183.7 2011-09-1012-49-49.311 =========O====== M/10.3.183.7 2011-09-1012-55-05.778 ========
0000 00000010 "C:\Users\Jill\Downloads\uninstall_flash_player.exe" -force
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00001018
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00001019
0007 00001020
0008 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0009 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0010 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0011 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0012 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0013 00001021
0014 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0015 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0016 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0017 00001048
0018 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0019 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0020 00001018
0021 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0022 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0023 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0024 00001019
0025 00001020
0026 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0027 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0028 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0029 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0030 00001021
0031 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0032 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0033 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0034 00001048
0035 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0036 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0037 00001036 Software\Opera Software/Last CommandLine 2
0038 00001036 Software\Opera Software/Last CommandLine 2
0039 00001036 Software\Opera Software/Plugin Path 2
0040 00001036 Software\Opera Software/Plugin Path 2
=X====== M/10.3.183.7 2011-09-1012-55-11.581 =========O====== M/10.3.183.7 2011-09-1013-00-20.739 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0004 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/10.3.183.7 2011-09-1013-00-23.216 =========O====== M/10.3.183.7 2011-09-1013-23-41.978 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe"
0001 00001039
=X====== M/10.3.183.7 2011-09-1013-23-56.159 =========O====== M/10.3.183.7 2011-09-1013-32-02.098 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-1013-32-02.525 =========O====== M/10.3.183.7 2011-09-1013-32-20.324 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-1013-32-23.998 =========O====== M/10.3.183.7 2011-09-1013-33-17.451 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe"
=X====== M/10.3.183.7 2011-09-1013-33-20.571 =========O====== M/10.3.183.7 2011-09-1013-38-14.133 ========
0000 00000010 "C:\Users\Jill\Downloads\uninstall_flash_player.exe" -force
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
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0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
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0006 00001021
0007 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0008 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 00001018
0011 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0012 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0013 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0014 00001019
0015 00001020
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0017 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0018 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0019 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0020 00001021
0021 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0022 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0023 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0024 00001048
0025 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0026 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0027 00001036 Software\Opera Software/Last CommandLine 2
0028 00001036 Software\Opera Software/Last CommandLine 2
0029 00001036 Software\Opera Software/Plugin Path 2
0030 00001036 Software\Opera Software/Plugin Path 2
=X====== M/10.3.183.7 2011-09-1013-38-23.680 =========O====== M/10.3.183.7 2011-09-1013-51-14.222 ========
0000 00000010 "C:\Windows\Downloaded Program Files\FP_AX_CAB_INSTALLER.exe" /RegServer
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/10.3.183.7 2011-09-1013-51-23.941 =========O====== M/10.3.183.7 2011-09-1013-54-43.664 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe"
=X====== M/10.3.183.7 2011-09-1013-54-46.332 =========O====== M/10.3.183.7 2011-09-1014-01-14.234 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-1014-01-14.695 =========O====== M/10.3.183.7 2011-09-1014-01-50.253 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-1014-01-52.831 =========O====== M/10.3.183.7 2011-09-1014-09-42.630 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00001041
=X====== M/10.3.183.7 2011-09-1014-09-43.028 =========O====== M/10.3.183.7 2011-09-1014-10-52.113 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-1014-10-54.949 =========O====== M/10.3.183.7 2011-09-1014-21-57.215 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5MC4DY1T\install_flash_player_10_active_x.exe"
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-1014-22-13.173 =========O====== M/10.3.183.7 2011-09-1018-08-14.860 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5MC4DY1T\install_flash_player_10_active_x.exe"
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-1018-08-28.651 =========O====== M/10.3.183.7 2011-09-1018-18-04.868 ========
0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.7 2011-09-10+18-18-07.420 ========
> Date: Sun, 11 Sep 2011 07:46:49 -0600
From: [email protected]
To: [email protected]
Subject: Trouble with FP 10.3.183.7 upgrade - wasn't working and now doesn't download
function(){return A.apply(null,[this].concat($A(arguments)))}
>

HT4623 my IPOD is using version 5.1.1 and says it is up to date. One of my apps updated for IOS7 and now doesn't work on my IPOD. What can I do? It is a podcast app that I use every day.

My IPOD touch is using version 5.1.1. and no updates available. I use a podcast app which I listen to every day. The app updated for the new IOS7 and now doesn't work for me any more.

All yo can do is either find a compatible app that works for your 3G iPod (iOS 5.1.1) or purchase a new model iPod.

Bought CS from school for MAC. Was working and now doesn't and it wantys me to reinstall. I dont want to lose my 2 installations.

I bought CS6 from school for MAC. Was working initially and now doesn't and it wants me to reinstall. I don't want to lose my 2 installations. How do I proceed?

Xxxneedshelpxxx you can reactivate on the same computer. If for some reason you exceed your amount of allowable activations then you can also contact our support team to resolve the error. Finally you can find more details at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

The dropdown "Do you want Firefox to save password" used to hide and now doesn't. Why?

The dropdown "Do you want Firefox to save password" used to hide and now doesn't. Why?
== This happened ==
Every time Firefox opened
== A few weeks ago

The dropdown "Do you want Firefox to save password" used to hide and now doesn't. Why?
Appears to be hapenning after upgrade to 3.6.6
My OS is Vista.

I restored my iphone 4s and now doesn't recognise the sim card what can i do?

i restored my iphone 4s and now doesn't recognise the sim card what can i do?

Was your iPhone hacked/jailbroken to be unlocked?
If so, installing an iOS update on an iPhone that was hacked to be unlocked or restoring such an iPhone with iTunes re-locks the iPhone to the carrier the iPhone was sold as carrier locked with.
What is the exact error message - the SIM card is not supported?

My iphone crashed during the update and now it wont recover.

My iphone crashed during the update and now it wont recover. I keep getting a message say " an iphone has been found thats in recovery mode, please restore it and update."
Every time that i try to restore it, is stops with a couple of minutes left and gives me the same message.
can anyone help?

How many times have you tried...?
Some Users have reported that as many as 8 or 9 attempts were necessary before success.
See Here > http://support.apple.com/kb/HT1808
Be sure to Follow ALL the Steps...

Infinity speed drop

I have had Infinity option 2 for around 3 months and all has been fine until the past week.
I usually get 76MB down and 20MB up
the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
I am on the BT homehub 5 and its connected directly to the master socket.
I live aprox 150 meters from the street cabinet.
There has been a lot of "resolving host" and page load errors the past week or 2 as well.
1. Product name:
BT Home Hub
2. Serial number:
+xxxxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 15:37:00
6. Data rate:
19999 / 71651
7. Maximum data rate:
25938 / 71481
8. Noise margin:
15.2 / 6.3
9. Line attenuation:
0.0 / 14.7
10. Signal attenuation:
0.0 / 14.7
11. Data sent/received:
229.6 MB / 3.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTInfinity2-AP2SD
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTInfinity2-AP2SD
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
40:f2:01:18:1e:9c
56. Software variant:
57. Boot loader:
Solved!
Go to Solution.

It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
*(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
Ill be keeping a close eye on this for sure.
It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
Kinda discusting really.
So afaik they are already in breach of their contract I signed up for?

Infinity speed dropped

does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well. Well, well it isn't.
And now that I have no site hosting option at BT I have no reason to stay with BT.
I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department: they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

BT Infinity speeds: Inconsistent and sluggish at t...

So we had fibre installed last week, great, everything was fine. The guy told us to do a speedtest after installing it, and this is what we got: http://speedtest.net/result/2755886052.png - perfect, exactly what we wanted. The next few days proved to be fine, the internet didn't drop out, speeds didn't fluctuate more than about 5mb below 75mb on the downstream (upload has never been slower than about 15.5mb since fibre). However, since Friday night and soon after, the internet speed has fluctuated dramatically.
At the moment, we seem to be seeing download speeds range from 10mb to 75mb, whats causing this? We did begin to recieve some drop out issues on Friday, but an engineer came out on Tuesday and fixed some problem with the wiring. Since then, it hasn't disconnected, but the speed has been unaffected by it. Doing a BT speed test just now, this was achieved: http://i.imgur.com/iiLIJjM.jpg, and this is what we get on speedtest.com: http://speedtest.net/result/2769310113.png Before anyone asks, yes, I did check that there was no traffic conjestion on the line (wireless was switched off and I made sure no one was downloading/streaming/uploading anything, myself included).
Now we were told to expect around 70mb, and before Friday, the internet seemed to deliver that with ease. If I were to download anything, I would get consistent speeds of about 9.3mb/s; wonderful. Unfortunately, at the moment, I can only get similar speeds in the mornings. This was a speedtest from earlier this morning: http://www.speedtest.net/result/2768168225.png I think the problem may lie with possible peak times? Which I think is very unacceptable considering what we're paying for, and a lot of the time right now we're not even getting the minimum 1/3 of the estimated speed. Which in this case would be around 25mb.
I also understand that we're still under the 10 day stability period, I'm just concerned that our speed is being hindered somewhat. Oddly, it's only the downstream that is affected, the upstream and ping have been very consistent, and don't seem to fluctutate at all. Now of course the internet is going to fluctuate when people use it, and of course, when taking these speeds I did make sure there was minimal traffic (if not no traffic) on the line.
If someone could investigate this situation, I would be very thankful.
Thanks in advance,
Liz
Edit log: fixed one of the broken hyperlinks.

I have the same situation... however I think the issue is actually not your connection to the internet, but rather the contention on the Speedtest and BT Speedtest servers as the day progresses. (i.e. more and more people hitting them.)
We have 100/100 MB connection at work and we get the same degrading speed on Speedtest as the day progresses, i.e. we have no contention on our fixed line.
Some Speedtest servers are better than others of course...
My home Infinity can go from 310 down to 80 on the fastest Speedtest servers I use (Uno/Milton Keynes or Virgin Media Croydon) between 07:00 to 12:00+, so you are not alone.
The best thing to do is download big files from Adobe or Apple and check the actual speed, e.g. try before you by install files. These are on Akamai cached server clusters and so don't suffer from contention and you can see the real speed of your service.
Good luck
Be a first rate version of yourself, not a second rate version of someone else

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Infinity speeds drop to 2.8Mb after 6 months.

Hey,
As everyone else experiences after BT have you signed up into a contract I am now facing horrible speeds of:
>
Download speedachieved during the test was - 2840 Kbps
For your connection, the acceptable range of speeds is 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
I do find it amusing how every ISP keeps a new customer happy for a few months then totally disregards them. I've heard people in the industry claim that ISPs can manage where bandwidth goes and considering the same thing has happened with AOL, O2, Be and now BT I could actually believe it.
Anyway, enough ranting. The problem is my IP profile has been steadily decreasing over the few months I have had Infinity and now I've ended up 2840kbps...
This speed for "super fast fibre optic broadband!!!!" simply isn't good enough, especially when paying an enormous £42.50 a month to BT. Perhaps a cut on the advertising and expansion is in order until you can actually withstand the customers you have just now.
Help me.

Update: Very interestingly I just ran speedtest.net and speedtester.bt.com on the livingroom computer and got very different results.
Download speedachieved during the test was - 14779 Kbps
For your connection, the acceptable range of speedsis 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
14779 Kbps. Had I got that on my bedroom computer I wouldn't have wrote this complaint even though it is still pretty slow considering I'm not that far from the green box.
Both are desktop computers connected to the HH3 via ethernet cable. I'm fairly sure the inital problem isn't with the cable though it could be...However, due to the wall now being plastered over, I cannot replace it.

BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

BT Infinity 2 Speed dropped and now doesn't recove...

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