BT Infinity 2 Speed Issues

Got BT Infinity 2 installed on November 14th 2013 & since then I've had two periods where the speed appears to drop to that of Infinity 1 speeds, but the upload generally remains in the region of Infinity 2 speeds.
Modem log -
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
22 days, 03:01:53
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Here is a test performed using http://speedtest.btwholesale.com/
1. Best Effort Test: -provides background information.
Download Speed
32.46 Mbps
0 Mbps
77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 32.46 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
14.71 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Here are my speed test results via http://www.speedtest.net/
35.44Mbps Download & 18.63Mbps Upload with a ping of 27ms
Have already phoned BT about the issue the first time, when they told me to reset the modem, this was despite the service not having been active for 10 days & I was under the impression that you are supposed to leave it to acheive best speed. I have saw the connection wirelessly get about 63Mbps down & 18/19Mbps up for several days at a time.
The problem seems to be, its running at a speed where browsing is generally always fast enough. I am only catching that the connection speed is essentially half of what it should be when I run speed checks via several speed checking websites including BT's own.
I have read the problem of Christmas lights, & at least in my home for now, I can eliminate that as the cause. I don't have any Christmas decorations/lights up just now. Just wondering if there is anything that could explain why I am getting such low download speeds, but the upload remains on Infinity 2 levels, when previously I know the connection can run a lot lot faster.
Any help advice would of course be greatly appreciated.

Just restarted my Home Hub 5 & this is the result from the internal Hub manager.
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
0 days, 00:01:31
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Results from http://speedtest.btwholesale.com/ after being reset for a few minutes are,
Download Speed (Mbps): 46.32
Upload Speed (Mbps): 14.57
Ping Latency (ms): 18.88
Results from http://www.speedtest.net/ are
Download Speed (Mbps): 44.48
Upload Speed (Mbps): 15.93
Ping (ms): 29
Not quite the dizzy heights of 70Mbps I've seen before, a little improvement which I've also saw before upon a restart/reset. Just wondering what the issue is with the speed dropping. When I have BT Broadband with the Home Hub 3, I never had any issues with speed, it connected & was rock solid. Already regretting upgrading to BT Infinity 2 as when you don't seem to check the speed you are getting, it seems to drop. Only noticable when you actually run a speed check to see if you are actually getting what you are paying for.
Surely I shouldn't need to keep resetting/restarting my Home Hub 5? I know its bad for the connection & to be honest I think its an issue with BT's new installation of FTTC cabinets in my area. The engineer changed my telephone socket face plate over, so its a filtered socket at the main line. No other phones in the house have filters on them as they are no longer needed, so I'm just looking for answers as to why I'm seemingly not getting anywhere near the speed I am paying for (I know with the internet speeds can vary, but its been twice now in about a month I've caught this connection running at just over 30Mbps, when its happily ran before at nearer 70Mbps).
Hopefully the further tests/results can shed some light on this for someone more knowledgable.
Thanks again for the replies so far & of course for any further help/advice with regards this issue.
Kevin

Similar Messages

For Moderators: BT infinity Speed Issue 12 MAY 201...

This will primarily for the BT customer forum mods, but anyone can chip in to solve my particular and unfortunately common issue..
My postcode is E14 3TA and I joined BT Infinity option 2 (76/19) in November, I passed the initial 10 days with no problems and getting speedchecks of 66-67 Mbps.
However last 3 days problems have started to occur, this occured after I experianced an outage on 09 May 2014 for about 3-6 hours. The DSL light on the BT modem was not lit and the broadband light on the BT HH3 kept flashing. Calling BT customer didn't help, with the usual script reading and treating me like a complete idiot.
I noticed the WIRED speeds now to be between 20-22Mbps despite using the HH3. Here is what I have done
I have used BT's own speedchecker and line fault checker (http://diagnostics.bt.com) and results are:
I have also used BT wholesale performance tests (http://speedtest.btwholesale.com/) and the results are as follows:
and lastly BT ADSL checker (https://www.btwholesale.com/includes/adsl/main.html) results are:
Finally I performed the line noise test on 17070 from my phone and there is some back ground noise but not that much.
I have updated my HH3 firmware and non of my hardware have been handled incorrectly i.e not dropped.
HH3 is type B
Infinity Modem is ECI telecom Ltd,
Description; NGA ECI-CPE- Modems type 1B
Model B-Focus-V 1FUb/r Rev. B Manufactured 10/2012
I also tried using a Netgear N900 to test the connection and the speed test are almost identical. This despite powercycling all my hardware, reseting everything and leaving everything on constantly.
The line was previously slow and was due to a fault with the DSLAM in Jan 2013 which was replaced and everything went back to normal.
I would appreciate some assistance in getting my IP profile reset at the very least and/or finding any fault in my line. Thank you

Have you tried another browser, reason I ask is a few months ago I upgraded from IE10 to IE11 and was getting the red line in the btperformance tester, when I removed IE11 speed went back to normal, I only solved this when I tried Firefox.
As they have said ip profile is good, but it does say the accepable range for your line is 40Mbps to 64.15Mbps and your only getting 20, so that in my eyes is not acceptable, and I take it you can't get your stats from ECI modem?
don't give up is what I say
Stephen

Re: Infinity speed slow

We are also having speed issues - bit up and down but is sometimes less than we had before infinity - less than 1mbps through wifi. Appears to affect the computer less when garden wired. Did you solve you problem.
Wendy

I moved your post so that you get replies relevant to your problem rather than jumping onto somebody else's thread.
To try and help can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.
http://speedtest.btwholesale.com/
Do these checks when connected by Ethernet cable not wireless.

Post Moved Infinity-speed

Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.

Homehub related speed issue

Recently our household has increased from 3 to 4, we have 2 laptops, 4 desktops, 1 mobile, 1 NAS and a media extended attached now. It seems that the Internet slows down to about 3meg over time, a quick off and on of the homehub fixes the issues.
Is it simply a case of too many devices, or is that we have an issue with our home hub?

I'm assuming most of that is connected through wireless which at best of time halfs the infinity speed. If this is the case then you probably have wireless inteference from other networks or household devices and don't forget that your connection it being used by so many devices you are unlkely to get the actual speed on a testing site. Try using an Ethernet connection when the speeds seem low and see if it improves. I have had to make some assumptions here bit I hope it helps

Speed Issues

Greetings and Salutations,
I'm having speed issues with my Adobe AIR application. From what I've read on the web, AIR is supposed to be fast at drawing graphics. I am writing an application which has multiple screens. On one of the screens I have a tab (SuperNavigator) which has a canvas on it. That canvas has a series of other canvases (built with a repeater) that have graphics in them. I am having speed issues when I have more than 50 of these children canvases. I've tried running it without the graphics (code below is without the graphics) to see how it performs. When I have 954 of these canvases being drawn it takes about 2.5 minutes to draw. This is unacceptable and I'm wondering if this is something I've induced or if AIR was never meant to handle such a large amount of canvases (actually this isn't a large amount, in a real world environment there could be a lot more). I've included relevant clips from the code. There are a couple empty boxes that in the real application will hold graphics.
The class withing the Tab Navigator is a canvas.
In the action Script (the setter line takes 2.5 minutes to get past) (it's binding to the repeater that seems to be my problem).
[Bindable] private
private var _assetList:Array;
[Bindable]
public function get timelineAssetList():Array{
     return this._assetList;
public function set timelineAssetList(ac:Array):void{
     this._assetList = ac;
The MXML code that is being bound to:
<mx:Canvas id="labelCanvas" left="0" right="0" top="0" height="65" verticalScrollPolicy="off" scroll="scrolling(event)">
      <mx:HBox horizontalGap="1" left="10" right="10" top="10">
          <mx:Spacer width="2"/>
            <mx:Canvas width="{getHeaderWidth()}" height="40" borderStyle="solid" borderColor="{StaticVariables.borderColor.getColorUint()}" horizontalCenter="0">
            <PastDataView:ColorBarScale id="scale" bottom="10"/>
     </mx:Canvas>
          <mx:Canvas width="20" height="40">
               <mx:Spacer width="20" />
          </mx:Canvas>
     </mx:HBox>
</mx:Canvas>
<mx:Canvas id="assetCanvas" left="0" right="0" bottom="0" top="65" scroll="scrolling(event)">
     <mx:VBox y="10" right="16" left="10" verticalGap="0">
          <mx:Repeater id="assetRepeater" dataProvider="{timelineAssetList}">
               <mx:HRule width="100%"/>
               <PastDataView:ColorBarBar id="barArray" width="100%" height="170" asset="{assetRepeater.currentItem}"/>
          </mx:Repeater>
     </mx:VBox>
</mx:Canvas>
The ColorBarBar consists of:
<?xml version="1.0" encoding="utf-8"?><mx:Canvas xmlns:mx="http://www.adobe.com/2006/mxml" width="400" height="300" xmlns:PastDataView="org.XXXXXX.CenterScreen.PastDataView.*" horizontalScrollPolicy="off" click="clicked()">
     [Bindable]
     public static var _colorBarHeight:int = StaticVariables.colorBarHeight;
     [Bindable]
     private var _asset:Object;
     [Bindable]
     public function set asset(a:Object):void{
          this._asset = a;          getBackgroundColor();
     public function get asset():Object{
          return _asset;     }
      private function getBackgroundColor():void {
          var color:String = asset.color;
          if (color == null) color = "Black";
          if( color.toLowerCase() == "blue" ) {
               lblAssetTag.setStyle("color", 0x1674cc);               lblAsset.setStyle(
"color", 0x1674cc);          }
else if( color.toLowerCase() == "red" ) {
               lblAssetTag.setStyle("color", 0xe35353);               lblAsset.setStyle(
"color", 0xe35353);          }
else if(color.toLowerCase() == "grey" || color.toLowerCase() == "gray") {               lblAssetTag.setStyle(
"color", 0xe55555);               lblAsset.setStyle(
"color", 0xe55555);          }
else { // give it a default color                lblAssetTag.setStyle(
"color", 0x000000);               lblAsset.setStyle(
"color", 0x000000);          }
      private function calculateActivityRepeaterHeight():int{
          return this.height-50-_colorBarHeight;     }
      public function clicked():void{
          dispatchEvent(new SelectAssetEvent(this._asset, false, false, true));     }
     ]]>     </mx:Script>
       <mx:VBox left="0" top="0" right="0">
           <mx:Spacer height="1"/>
           <mx:HBox>
                <mx:Spacer width="2"/>               <mx:Label id="lblAssetTag" text="{asset.type}: " fontWeight="bold" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/> id="lblAssetTag" text="{asset.type}: " fontWeight="bold" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/> id="lblAssetTag" text="{asset.type}: " fontWeight="bold" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/>
               <mx:Label id="lblAsset" text="{asset.name}" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/>
                <mx:Label id="lblAssetId" text="{'(' + asset.id + ')'}" fontSize="12" visible="{mx.core.Application.application.debugMode}"/>
           </mx:HBox>
          <mx:HBox horizontalGap="1">
                <mx:Spacer width="2"/>
                <mx:Spacer width="10" />
                <mx:VBox width="100%">                    <mx:VBox>
                    </mx:VBox>
                    <mx:VBox id="displays" verticalScrollPolicy="auto" height="{calculateActivityRepeaterHeight()}" horizontalScrollPolicy="off">
                    </mx:VBox>
               </mx:VBox>
          </mx:HBox>
          <mx:Spacer height="2"/>
      </mx:VBox></mx:Canvas>
I would appreciate any thoughts or feedback you could provide.
~martin

The Canvas is a very heavy object that has lots of overhead. Even worse is the VBox object that is in there multiple times.
What exactally are you trying to accomplish? Just looking over the code, it seems that the same could be done directly with the Graphics API, at a much faster rate.
For each of the VBoxes and Canvases you have, the entire size of each child and parent need to be re-evalulated each time you add or change something. This is a HUGE overhead, and probably why the app is running so slow. You may need to convert this app to use simpler objects (UIComponent or something lower-level like that) to get any speed.
Are you using Flex Bulder? Take a look at the app while the Profiler is running to see what I'm talking about.

Speed Issues Fixed In 9.1.2

Lost all my thumbnails updating to iPhoto 9.1.2 but rebuilding the thumbnail database solved the problem. Best of all, the speed issues are finally gone in iPhoto 9.1.2. Opening the application is way faster again (2 seconds as opposed to 12 seconds or more). Scrolling is way faster again. Can't believe it took this long for Apple to fix this mess. Nevertheless, iPhoto '11 feels like iPhoto '09 once again. Thanks Apple.

Lost all my thumbnails updating to iPhoto 9.1.2 but rebuilding the thumbnail database solved the problem. Best of all, the speed issues are finally gone in iPhoto 9.1.2. Opening the application is way faster again (2 seconds as opposed to 12 seconds or more). Scrolling is way faster again. Can't believe it took this long for Apple to fix this mess. Nevertheless, iPhoto '11 feels like iPhoto '09 once again. Thanks Apple.

Iteration Speed issue when Indexing 3D array wried to a while-loop

Brief Description of my Program:
I am working on the real-time signal generation by using LabView and DAQmx (PCI-6110 card). My vi reads the big data file (typically 8MB txt file containing about 400,000 samples (complex double precision). Then, the signal is pre-processed and I end up with a huge 3D array to feed while-loop (typically 3D array dimension is N x 7 x M where N & M >> 7). Inside the loop, that 3D array is indexed and processed before the results are written to the DAQmx outputs. I have a speed issue when indexing the large 3D array (i.e, 3D array having a large sub-array size). My while-loop could not run fast enough to top-up the DAQmx AO buffer (at the output rate of 96kHz). It could run faster only if I use smaller 3D array (i.e, smaller-sized sub-arrays). I do not quite understand why the size of 3D sub-array affects the rate of looping although I am indexing same sub-array size at each iteration. I really appreciate your comments, advices and helps.
I include my 3D array format as a picture below.
Question on LabView:
How does indexing an 3D array which wires to the while-loop affect the speed of the loop iteration? I found that large dimension of sub-arrays in the 3D array slows down the iteration speed by comparing to indexing the same size of sub-array from smaller-sized sub-arrays of the 3D array to perform signal processing inside the while-loop. Why? Is there any other way of designing LabView Program to improve speed of iteration?
attachment:

Thank you all for your prompt replies and your interests. I am sorry about my attachment. But, I have now attached a jpg format image file as you suggested.
I had read the few papers on large data handling such as "LabVIEW Performance and Memory Management". Thus, I had already tried to avoid making unnecessary copies of data and growing arrays in my while-loop. I am not an expert on LabView, so I am not sure if the issues I have are just LabView fundamental limitations or there are any other ways to improve the iteration speed without reducing the input file size and DAQ output rate.
As you request, I also attach my top-level vi showing essential sections such as while-loop and its indexing. The attached file is as an image jpg format because the actual vi including Sub-VIs are as big as 3MB in total. I hope my attachment would be useful for anyone who would like to reply my question. If anyone would like to see my whole vi & llb files, I would be interesting to send it to you by an e-mail privately and thus please provide your e-mail address.
The dimension of my 3D array is N x 7 x M (Page x Row x Column), where N represents number of pages in 3D array, and M represents the size of 1D array. The file I am currently using forms 3D array of N = 28, & M = 10,731. Refering to the top-level vi picture I attached, my while-loop indexes each page per iteration and wrap-around. The sub-VI called "channel" inside the while-loop will further index its input (2D array) into seven of 1D arrays for other signal processsing. The output from that "channel" sub-VI is the superposition of those seven arrays. I hope my explaination is clear.
Attachement: 3Darray.jpg and MyVi.jpg
Kind Regards,
Shein
Attachments:
3Darray.jpg ‏30 KB
MyVI.jpg ‏87 KB

I have been promised BT Infinity speeds over Coppe...

On 31/10 I went to BT website, entered my postcode to see what services I could get and ordered BT Infinity 2 (with £125 sainsbury voucher offer). upto 78mb speed Yay!
Was given an installation date of 11/11 with activation within 24hrs.
On the 4/11 I got a text saying the order was on hold as they were trying to contact the previous line owner,
who had moved out on the 31st, having sold the house to me.
I phoned BT and explained to them that the previous owner no longer lived there, and that they had disconnected the telephone line anyway. I was assured the order would progress and the hub would be delivered on the 11/11.
Came home on 11/11 expecting to find a parcel with the hub, but nothing so left it till the next eve and still nothing.
Phoned again and told that the order management team would give me a call back in the next 24hrs.
On the 13/11 (eve) I got a phone call from order management team telling me my service would be connected on the 19/11.
I said this was unacceptable & in breach of agreed contract, but they wouldnt budge.
Asked to speak to someone higher up and passed to another lady, who kept calling me Colin. (my surname is Collins).
She said they were still waiting to talk to the previous line owner to take it over, so i repeated that the line was dead and the owner had moved out 13 days earlier.
Again, i asked to speak to someone higher up and was promised that the service would be set up today (14/11) and activated on Monday. I asked about the Hub and was told this would be delivered 'next week'.
By this time I was so frustrated I contemplated cancelling the whole order and seeing what other ISPs were in the area.
To my shock, I found the fastest speed available to the village I leave in was 17mb as there is no fibre optic!
I checked my BT order status this morning, to find that the BT home Hub 5 has been dispatched, so I phoned and asked to speak to their technical engineers to see how I can connect a LAN port to a copper telephone line!
I was passed yet again to the order management team, who told me my order had been cancelled as they couldn't provision a port at my local exchange, but the broadband team were preparing the connection for the 18/11.
I said I was not surprised as there is no fibre optic in the area. The lady suggested she ran a line check which I said was probably a good idea.
She came back and said there is no fibre optic to my address, only copper telephone line. Yay!! progress!
She said she will pass this info to the expert team and organise for an engineer to test the line and may require an engineer for installation.
She then promised that I would still get BT Infinity speed that I ordered, so i said can I have that in writing which she emailed me and texted me.
So lets see what happens next week. I am not holding my breath!

wilthewiz wrote:
Don't cancel, make them provide what they're contracted to provide
How could they do that if there's no fibre optic cable to his street cabinet?
Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour.

Home Hub 3 Speed Issue

Some 6 weeks ago I had an issue with losing my internet connection completly, and eventually after a long session with the help desk I magaged to reconnect using the direct port on the main phone socket. However since then I have had a speed issue and Ive been only getting speeds in the order of 2.3Mb.
However running the BT speed test tells me that the connection to my Home Hub 3 is running at 8.13Mb, but the connection to my computer is running at 2.18Mb.
I have tried every thing I can think of. Followed all the advice to improve the connection but nothing works. Reseting the Home Hub, reseting the factory defaults. I've closed down every program running in the background, disconnected the rest of the hardwired network, fitted a new shorter cat 6 cable. All to no avail. The speed still stays firmly at 2.18 to 2.15. down and 0.37 up.
Could their be a fault with my Home Hub?
Thaks for any advice.
Roy
Solved!
Go to Solution.

23:38:00, 29 Jul.
( 5932.320000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:37:29, 29 Jul.
( 5901.890000) CWMP: session closed due to error: No response
23:37:28, 29 Jul.
( 5900.920000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:37:28, 29 Jul.
( 5900.910000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:37:28, 29 Jul.
( 5900.480000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
23:37:24, 29 Jul.
( 5896.840000) DSL is down after 2 minutes uptime
23:37:24, 29 Jul.
( 5896.840000) ETHoA is down after 2 minutes uptime
23:37:24, 29 Jul.
( 5896.200000) PPPoA is down after 2 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
23:37:20, 29 Jul.
( 5892.820000) PPP LCP Send Termination Request [User request]
23:36:35, 29 Jul.
( 5847.820000) CWMP: session completed successfully
23:36:34, 29 Jul.
( 5846.940000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:36:32, 29 Jul.
IN: BLOCK [16] Remote administration (TCP [116.10.191.167]:6000->[81.154.29.9]:22 on ppp0)
23:36:32, 29 Jul.
( 5844.670000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:36:32, 29 Jul.
( 5844.660000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
23:36:32, 29 Jul.
( 5844.050000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
23:35:08, 29 Jul.
( 5760.150000) CWMP: session completed successfully
23:35:07, 29 Jul.
( 5759.850000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:34:55, 29 Jul.
( 5746.980000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:34:55, 29 Jul.
( 5746.970000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:34:48, 29 Jul.
( 5740.780000) PPP IPCP Receive Configuration ACK
23:34:48, 29 Jul.
( 5740.580000) PPP IPCP Send Configuration ACK
23:34:48, 29 Jul.
( 5740.580000) PPP IPCP Receive Configuration Request
23:34:48, 29 Jul.
( 5740.290000) PPP IPCP Send Configuration Request
23:34:48, 29 Jul.
( 5740.290000) PPP IPCP Receive Configuration NAK
23:34:47, 29 Jul.
( 5739.870000) PPP IPCP Send Configuration ACK
23:34:47, 29 Jul.
( 5739.870000) PPP IPCP Receive Configuration Request
23:34:47, 29 Jul.
( 5738.990000) PPP IPCP Send Configuration ACK
23:34:47, 29 Jul.
( 5738.990000) PPP IPCP Receive Configuration Request
23:34:45, 29 Jul.
( 5737.420000) PPP IPCP Send Configuration Request
23:34:45, 29 Jul.
( 5737.410000) WAN operating mode is DSL
23:34:45, 29 Jul.
( 5737.410000) Last WAN operating mode was DSL
23:34:43, 29 Jul.
( 5735.310000) PPPoA is up - VPI: 0, VCI:38
23:34:43, 29 Jul.
( 5735.290000) CHAP authentication successful
23:34:43, 29 Jul.
( 5735.260000) CHAP Receive Challenge
23:34:43, 29 Jul.
( 5735.250000) Starting CHAP authentication with peer
23:34:43, 29 Jul.
( 5735.250000) PPP LCP Receive Configuration ACK
23:34:43, 29 Jul.
( 5735.240000) PPP LCP Send Configuration Request
23:34:42, 29 Jul.
( 5734.110000) PPP LCP Send Configuration ACK
23:34:42, 29 Jul.
( 5734.110000) PPP LCP Receive Configuration Request
23:34:40, 29 Jul.
( 5732.210000) PPP LCP Send Configuration ACK
23:34:40, 29 Jul.
( 5732.210000) PPP LCP Receive Configuration Request
23:34:40, 29 Jul.
( 5732.090000) PPP LCP Send Configuration Request
23:34:37, 29 Jul.
( 5729.230000) ETHoA is up - VPI: 0, VCI:35
23:34:37, 29 Jul.
( 5729.230000) DSL is up
23:34:36, 29 Jul.
( 5728.350000) DSL noise margin: 21.00 dB upstream, 10.90 dB downstream
23:34:36, 29 Jul.
( 5728.280000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
23:34:12, 29 Jul.
( 5704.670000) CWMP: session closed due to error: No response
23:34:12, 29 Jul.
( 5704.640000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:34:12, 29 Jul.
( 5704.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:33:42, 29 Jul.
( 5674.150000) CWMP: session closed due to error: No response
23:33:41, 29 Jul.
( 5673.000000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:33:41, 29 Jul.
( 5672.990000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:33:40, 29 Jul.
( 5672.560000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
23:33:36, 29 Jul.
( 5668.110000) DSL is down after 92 minutes uptime
23:33:36, 29 Jul.
( 5668.100000) ETHoA is down after 92 minutes uptime
23:33:35, 29 Jul.
( 5667.670000) PPPoA is down after 92 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
23:33:32, 29 Jul.
( 5664.200000) PPP LCP Send Termination Request [User request]
23:29:51, 29 Jul.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 81.153.31.203->69.171.248.65 on ppp0)
23:28:50, 29 Jul.
( 5382.020000) CWMP: session completed successfully
23:28:48, 29 Jul.
( 5380.950000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:28:46, 29 Jul.
( 5378.860000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:28:46, 29 Jul.
( 5378.850000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
23:28:46, 29 Jul.
( 5378.230000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
23:26:03, 29 Jul.
( 5215.090000) CWMP: session completed successfully
23:26:02, 29 Jul.
This is some of the event log.

Windows 7 64bit speed issues

Hi,
Our company have been purchasing iMacs for the past 4-5 years and installing Windows XP without any problems. Last year we started installing Windows 7 64 bit onto, the then current, leopard model without any issues.
We have recently purchased a whole batch of i5 iMacs with lion installed. I have installed Windows 7 64 bit without any problems but have started noticing huge slowdown with what seems to be hard drive access o every single machine. Even a single one we purchased when they first came out.
Using Perfmon I cant see any stress on the CPU, GFX card or RAM but there seems to be something odd with the hard drive access. I have stripped Windows 7 down to its bare minimum services removing Aero, themes, and all non essential services but still the speed issues occur.
I have messed around with the pagefile size, indexing, etc, but nothing is having any impact.
For example, when I save a simple spreadsheet the saving window appears in Windows 7 with the spinning circle for around 30 seconds. This is a tiny file, why is it taking so long. Its virtually instant if done on a Windows XP bootcamp machine or even in Windows 7 on an older Leopard iMac.
There really isnt a great deal regarding this problem oin the internet but it has occurred on all the new i5 Lion iMacs we have.
Does anyone have any other suggestions (serious ones ) that I could try?
I am currently installing the 32 bit version to see if it is a driver issue.
Cheers

isn't apple now using propritary drive firmware in 2011 imac?
I suspect 30 sec is drive delay spinup and is frequently happens with green drives, I have some and do this. swap for WD black or something.
www.hardmac.com talks about imac drives

Facing speed issue in my iphone 4, 16gb

Hi Guys
I am facing speed issue in my iphone 4, 16gb. may after updating ios 7, currenly i am using 7.0.4 update.
please help me if anyone have soltion.
Regards
Parveen

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
The iPhone4 runs iOS7 without any issues or performance problems.
Apple does not provide a method to downgrade the iOS on any iDevice. Discussion of such matters in these forums is against the terms of use.

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Audio pitch / playback speed issue, MacBook Pro 10.4.10

I experienced a very strange audio pitch and speed issue that affected a recording I was making in Ableton Live 6.0.3.
Setup is MacBook Pro 2.16GHz, Mackie Onyx Satellite FW interface for audio, recording straight to internal HD.
I made two multitrack recordings (3-4 tracks each) which played back fine initially within Live. I then rendered the audio to AIFF in order to burn data and audio CDs.
Testing the playback in iTunes, the audio was strangely pitched lower than what we originally recorded. Checking other tracks from my iTunes library, they were playing back FASTER or higher-pitched than normal, and so did audio streamed from MySpace that I was familiar with.
CDs burnt from these AIFFs exhibited the same "lower pitch" / slower playback.
Reopening the Live Set, they were now also playing back lower pitched than what we had heard just minutes beforehand during the recording / mixing.
After I let the computer sleep for a few hours, I came back and checked -- system and internet audio was now playing back at normal speed, but the Live Set was still lower-pitched - the individual WAV files in the set were all pitched lower.
The Live recording prefs were stock standard - set to record 24 bit WAV at 44.1Khz. Since the issue seemed to affect non-Live audio as well, I'm guessing it was something more at the CoreAudio level?
I managed to salvage the session by taking the exported AIFFs into Tracktion 3 and using the pitch change function in the Clip Properties pane. One track was 1.5x off, the other was 1.125x off.
I'm at a complete loss as to why this would happen. It's a first (and hopefully only) occurrence. Has anyone had this happen to them? Could this be some sort of intermittent hardware (clock) glitch? Something to do with 6.0.3 and OS 10.4.10?
I do need to take this MacBook Pro in for servicing - it experienced the "bulging battery" issue and has a partially dead keyboard (the keys near the upper right) - but even with those issues I've not had audio issues like this.

In any case, if my Mac had problems, I'd send it in for service....!!!
About your problem, I don't think that it depends on hardware.
I'd check Live configuration and the SR of the audio files: you know, Live has so many features to modify speed and a lot of other parameters that bacomes easy to forget something.
Try recording something with Garage Band so you will be sure if there is a real problem.
cheers
rob

Another Yosemite speed issue

This is yet another Yosemite speed issue. I've done some reading around and read the FileVault can cause an issues, I took a look and I've always have FileVault disabled. I installed EtreCheck and the results came up with a lot of RED and "FAILED". Unfortunately, I have no clue how to being to read this and was hoping someone could shed some light onto this for me.
Here are my results: (Just trying to right-click and paste this took almost a minute)
Problem description:
Installed OS X Yosemite and now Macbook runs extremely slow. I have had FileVault disabled the entire time.
EtreCheck version: 2.0.11 (98)
Report generated November 13, 2014 at 12:26:09 PM EST
Hardware Information: ℹ️
MacBook (13-inch, Late 2009) (Verified)
MacBook - model: MacBook6,1
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 23:21:15
Disk Information: ℹ️
TOSHIBA MK2555GSXF disk0 : (250.06 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.20 GB (143.68 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.25 - SDK 10.6) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.25 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.25 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.25 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.25 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.EscrowSecurityAlert.plist
[failed] com.apple.gamed.plist
[failed] com.apple.Maps.pushdaemon.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.xpc.loginitemregisterd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.AssetCacheLocatorService.plist
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.findmymac.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.periodic-daily.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.systemstats.analysis.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist Support
User Login Items: ℹ️
smcFanControl Application (/Applications/smcFanControl.app)
Dropbox Application (/Applications/Dropbox.app)
Mail Application (/Applications/Mail.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
npTGEQPlugin: Version: 7.5.1 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
ATTConnectEventEntry: Version: 1.0.0 - SDK 10.6
fbplugin_1_0_1: Version: (null) Support
Safari Extensions: ℹ️
Searchme
Slick Savings
Amazon Shopping Assistant
Ebay Shopping Assistant
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 105.52 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 105.52 GB X 3)
Top Processes by CPU: ℹ️
      3% Google Chrome
      2% WindowServer
      1% coreaudiod
      0% airportd
      0% smcFanControl
Top Processes by Memory: ℹ️
84 MB Google Chrome Helper
79 MB Google Chrome
43 MB Finder
39 MB mds
32 MB Mail
Virtual Memory Information: ℹ️
79 MB Free RAM
571 MB Active RAM
447 MB Inactive RAM
385 MB Wired RAM
46.88 GB Page-ins
1.25 GB Page-outs

Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.

Told by BT that I should accept the infinity speed...

After receiving a replacement homehub3 and then a contractor replacing the openreach "part" last year my speeds and drops were a thing of the past. I was contacted by BT after I made an enquiry when I read an article about an increase in the infinity speed..... He told me that it was good news that I can increase my infinity speed to 76mpbs down and approx 19-20 mpbs up, all I had to do was to commit to a new contract. Great news now an increase from approx 37mpbs to 76!
The past three days after several speed tests my speeds are around 41-44mpbs so I contacted BT, that was my mistake. I was taken through the test scenario and it was still coming back at about 55-59mpbs.
I was then told that I "should not have been getting the 72-74mpbs," and things like "are you sure?" I have been bragging about my 74mpbs to everyone for about a year now!
The young girl/lady on the line told me that I was only promised 64mpbs and I should be happy with these speed test results now of 54mpbs, my line has now been "split" and I am now "sharing"?? Oh and this time of day it is extremely busy on the internet?!
Sorry but I have done all the switch offs, resets, etc....I know what I had and it was approx 74mpbs for about a year, now a lot lower, so ideally I would like it back to where it was, if any moderator could look into this for me?

Basically what I was told, put up and shut up But I am taking notes and keeping all records.
I joined because tyhe latancy on gaming was amazing, now its pants, totally ruined my experiance with them, just look at my connection now, that green line was almost at the bottom, now its hitting the middle
What's slow about FTTC........DLM

BT Infinity 2 Speed Issues

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